Bluemercury

I know that this place makes its money as a retail store, but I had high hopes for the spa in the back and was let down. I’ve had brows and two facials done here — my brows weren’t trimmed when that was all I requested and the facials were generally pretty run of the mill. I might have gone back if the front of house staff weren’t so rude and if my aesthetician hadn’t pushed the products on me so hard.

A gigantic thank you to Jules and the team at the Halsted location. I hosted a client beauty party at this store Wednesday evening and they were incredibly wonderful to work with and really excelled at making our guests feel welcome, informed about the available services and products — and overall — a great time for everyone. The product variety is great — men’s, ladies, new seasonal colors, great candles… many excellent choices for all.

I am a certified make up and have been wanting to check them out for a while. I was very disappointed with the customer service and found the employees rude. Needless to stay I will not return, but might possibly check out another location.

This place is pretty awesome. They carry great lines, will make you a sample of anything if they don’t already have one, their staff know their products and are not pushy… and I have tried their spa once. The spa is pretty basic, just a few treatment rooms, but the quality of my facial was great… just don’t expect to have a spa day type experience.

Can’t believe it took me all this time to find this cosmetics store within walking distance of my job. I’d been going out of my way to get my Nars fix, when it was right there!
I don’t recall the name of the staff member helping me, but she found my color match immediately. That is a rare event for me. She also found me a dark, vampy, matte lipstick that was perfect for the event I was on my way to. And best of all, she wasn’t overly pushy. When I’m done shopping, I’m done. And I appreciate a salesperson who understands that.
Of course I’ll be back. They’d have to shut down to keep me out of there.

This place carries great products, but the customer service is awful. Every time I walk in I am ignored and when I ask for help they are rude. Last time I went in I wanted to buy bronzer, mascara and concealer but left with just bronzer because I could not stand being in there another minute. It’s unfortunate that a great store has such horrible employees.

I cannot get enough of this place. I used to come here merely to purchase make up. The staff is very knowledgeable, helpful, and not at all pushy. They will happily do your make-​up and then suggest the key products that you could purchase. As other reviewers have mentioned, Richard is divine.
Their esthetician Rachel stopped me one day, and questioned whether or not I dye my eyebrows as I have very obviously bottled red hair. I’ve been going back to her for a year now for both waxing and eyelash tinting. She. Is. Amazing. She knows what’s she doing, couldn’t be nicer, and understands the limits of a bank account. She always does a stellar job and loads me up with samples before I walk out the door. If I had expendable income, I would most likely spend every day lying on her chair having facials. I’d recommend her to anyone… and this whole store really.

If I could give zero stars I would. Came in here one Saturday and had my make up done by Dana– she was nice enough, I liked my make up. However, the next day my face exploded, not sure if it was allergies or something else but its been over a month and several trips to the doctor and it still hasn’t gone away. I have never in my life had a reaction like this to makeup, this makes me think something about this place is off. After I called and told them what happened, the lead aesthetician there continued to try to sell me things to make my reaction better. NO THANK YOU! I do not want any other products from your store to put on my face. No one would help me to figure out what kind of make up she used or what could have caused that reaction. The manager Brad called me and acted like he cared and was going to try to figure out what had been applied to my face that would cause a reaction — that was over a month ago and I have heard nothing back. Thank for pretending to care, Brad. I would never even consider stepping a foot back in this store based on what happened to me and the absolutely awful customer service.

I stopped in here with a friend last Saturday. We were just going in to look around, but after seeing the fantastic job that Becky did on 2 girls’ makeup, we wanted our chance too. Becky was great in helping explain what to look for to complement our skin and eye color and advice on application. We were very happy with her.
What wasn’t so great was the facialist person who gave us such a hard sell as we are walking out of the store. For some reason this woman felt it was necessary to explain where the intersection of Addison and Southport is three times despite me telling her I knew where it was after the first time. She then continued to list off products, services and prices. It was very awkward because we never inquired in the first place. I think some of the other employees felt uncomfortable too.
So lesson learned… I will come here for makeup with Becky and continue to do all my skin/​waxing services somewhere else.

Richard is the best in all the land! There, I said it.
Popped in there early Saturday morning. Nice greeting. Been trying to find a lipstick forever. See three. Ask for help. Richard sits me right down, looks at the three, picks one and it’s perfect. Fastest I have ever found a new color I adore (Laura Mercier). He then shows me a trick to make my eyes pop. Fantastic. No pressure.
Looking around, Rachel (their face products expert) asks me questions about my face, what products I use, etc. Tell them. With no attitude she says, I think I have something you might like more. This is what it does, and here is a week sample to try it. No drama.
So then I decide I need a new foundation and concealer. He tell me about Bobbi Brown’s new product. Love it – his application is flawless. Finally, he adds a gloss on top of that luscious lipstick, and I look fantastic. No pressure, no pain, lots of space to just play with products and look around. Never felt pressured, got no attitude at all (and you know I’m all about finding out if places are big girl friendly). I refuse to spend my hard earned coins with folks that aren’t about serious customer service. Folks seem to forget big girls spend tons of money too! And I will call out bad service or creepy «you don’t belong here» vibes. It is not a good idea to give me attitude.
So, I will be back for my new face products. And make up. And facials. And anything else my big ‘olé heart desires. Thanks Richard! You are swell!

What can I say? I’m a complete makeup addict & finding this place just furthered the addiction! They have all of the Nars & Bobbi Brown a girl could ever want. They also carry the Lip Slip by Sarah Happ, the best moisturizer for your lips!

Betsy, the AMAZING esthetician who once worked at Blue Mercury, still works in Lincoln Park, and I’d be happy to provide her contact info. Please message me privately!

Went to Betsy for numerous waxes over the years. It seemed a bit pricier than other salons but she was super professional, clean, and made an unpleasant experience as painfree as possible. She even used a special kind of wax on my sensitive skin. Love her! I recently found out that Betsy is no longer at Blue Mercury. Sad. So I tried someone else who worked out ok but was no Betsy.
The best (and most dangerous) part of this is that the salon has so many super nice products they sell including various make up lines, Kiehls, and Tan Towels. I’m never able to walk out of this place without buying more beauty products.
NOTE: I have always been able to find street parking around Blue Mercury which makes it an easy visit.

This place can give you a more personalized experience and a wider range of high end beauty products than any department store. While I appreciate their selection, e.g., Bobbi Brown, NARS, Laura Mercier, etc. I’m writing this review for their fabulous customer service. You can walk in looking like a tree-​hugging hippie and come out a schmoozing yuppie in minutes.
I left a star off because many of the products they offer can be purchased elsewhere. The advantage of shopping here is it’s a one stop shop.

I am sad to report that Richard is not enough to have me continue shopping at this store. I have refused to enter this store since this past summer when the following happened:
A friend and I wandered in. I was looking for some bronzer and lip SPF treatment, and my friend wanted to just browse. I looked for Richard, but I guess he was not working that day. Two sales associates were in the otherwise empty store. I inquired about a Bobbi Brown lip treatment. The salesperson said she is normally the Laura Mercier person, but she would check on the stock (oh, thank you, because I see that you are so busy with just me and my friend in the store). She took about 10 minutes to do this because she would get distracted with flirty banter with the other sales associate. Ten minutes later, she came back and said there were no more. Hm, okay. Good salespeople would suggest other products (I would think you’d want to score a sale) or take down my number to give me a call when the product came in.
The browsing continued. The two sales associates then retreated into a corner giggling and flirting with one another. My friend and I were about to get a few Laura Mercier products but had some questions. The two sales associates were too into their flirting to even notice us trying to get their attention. Then we stood at the cash register for about 5 minutes. They finally looked up and scurried over. At that point, I put back the items and told them nevermind.
We then left and went to the Benefit on Webster, where we ended up buying 7 products each because two sales associates spent the time to figure out what we were looking for, show us how to use each product, and then allowed us to think about what we truly needed.
So, sorry Richard, but your staff has failed to impress me time and time again. You’re not enough to get me to keep going back to Blue Mercury.

In a super cute space on Halsted, Blue Mercury has a great selection of top cosmetic and skin care brands; more of a hand picked selection than you would find in a department store or Sephora.
I worked with the manager, Erin, to find a foundation. Not only did she take the time to apply her suggested foundation to my face, she used some great skin care products and did my eyes and lips as well (all without an appointment or cost). In a non sales-​y or condescending way she explained the products and techniques to me. No matter how much you think you know about makeup and skin care, you can always learn more, and I did!
In addition to the foundation and concealer I purchased, I left with samples of some much needed skin care products. I am already seeing results and cant wait to return to purchase them!

My fiancée was scheduled to get her makeup done for our wedding pictures with Richard, and he (after confirming with her) was not even in the store to do it, as promised. Her girlfriend raves about his skills, but apparently has had a similar experience with him. At this point. neither will continue to shop at the store, because in this city, talented artists aren’t too difficult to find.
And, rumor has it, Susie Q reviewer worked at Blue Mercury for years? Biased opinion?

Make sure that you always ask Richard’s opinion about any product; he will never steer you wrong. They will even tell you about a product that the store might not even carry. That’s service.
This is my new favorite place for facials with Betsy. I went in after a ghastly cold and dehydrated body and skin. Over an hour later, I emerged a new hydrated woman with fabulous skin again!

Hello. Is this heaven? Can I call this place my home?
Blue Mercury was recommended to me by a Trish McEvoy rep at Neiman Marcus, and now I think I’ve found my new favorite store. I was like a kid in a candy store, trying to soak up all the pretty things around me.
They have all my favorite skincare and cosmetic lines (Laura Mercier, Fresh, Trish, Bobbi Brown, etc), and a few lines I’ve never heard of, but will have tons of fun experimenting with.
This is a great place to mix and match products… I have a feeling I will be back here again and again.

I used to go to this store over four years ago on the East Coast. I loved it because it was a well-​edited store with great lines… some of which I had never heard of before.
After a four year hiatus (I stopped in this store once really quick before), I came back ready to spend lots of money… ok, my guy was willing to spend lots of money on me. Bonus!
I know I have to be quick. He’s willing to treat me to make-​up for helping him do some painless jean shopping, so I don’t want to blow it.
I head to Bobbi Brown and tell the girl three things with the exact color I use. My guy makes a simple comment, and then says, «whatever she wants» and the girl (with a nice ‘stache I might add) asks him, «if you’re the expert?». Um, hello?! He just said, give her what she wants aka we are spending money and telling you the colors that we want (no «work» for you) and you make a smart ass comment?!
I would’ve walked out then, but he wanted me to get what I wanted and I did too (not gonna lie). I go to Nars, I grab two things, again, just picking them up, not trying anything. We go to the register. He throws down his card, we chat. I don’t look at the receipt and we walk out.
I get home, and I only have the Nars stuff. If I would’ve looked at the receipt (why would I, I expect them to do their job and I’m not signing), I would’ve realized they forgot the other items. I’m annoyed and he’s annoyed, I call because I might have time to rush back before our plans for the night. The girl who checked me out, lies to me, then continues to be rude.
I miss my east coast blue mercury.