Chase Bank

I’m not sure why I keep giving this place another chance… no one greets you nor is there a sign in sheet and your sitting around wondering… reps don’t care about customer service I asked is she can help because no one was in the waiting area letting us know how long the wait is or anything. Rep just said please wait in the area until someone is available… not let me check and sorry no one has helped you… poor excuse of a branch… I’ll stick to using the ATM…

We opened out account in Oak Brook a few months back. However we enjoyed this location because ALL staff has always been friendly, caring, and attentive.
Besides the great LOCATION, it’s always a pleasant visit. They always make sure that there is hot and fresh coffee for the customers/​members. The lobby area is always clean the times that we’ve visit.
Today we are here, because being the great wife that I am, we have gather enough points to cash them in. You see they have a reward program, which you have to re-​register every EVERY QUARTER. Which if you ask me, it’s tuff to keep up with. My husband was a bit skeptical about that at first as he found the rewards program too good to be true. Well here we are ready to redeem our cash back rewards! And now we are heading to our next adventure. We build over 19k points! That was $ 195.00! Thanks to me for registering and maintaining that account. #savvysaver #points #cashrewards #bargainqueen

I am long time since 2003 Loyal Costomer of Chase Bank. Today I went this branch for bank balance summery. I never heard from Chase bank didn’t want to verified and stamp on documents but Banker said that and I talk with branch manager. She also said same thing. I got from different Chase branch with verified and stamp document and Again I went this branch to shown her (branch manager). Is this Chase Bank policy or her ?
Chase Bank need to clear this.
Thank you.

Large lobby loaded with auto teller machines. Well lit and clean. Usually no wait due to 3 machines. Secure entry with debit card.

Eh, I tried to open a new account and since my driver’s license shows my full name (one extra last name because I’m an American citizen born outside of the states) it didn’t match the short version of my other bank’s credit cards (which matches my social security number by the way). So, I’ll keep banking with Bank of America. I just wanted to use the $ 200 coupon for moving, but I guess whatever. Not immigrant-​friendly I suppose.
Update: I went to a different Chase, and they apologized for the behavior of this location. They helped me right away, and I didn’t have to show my apartment lease or other ridiculous documents they were asking for at this location. Overall, Chase had treated me pretty well, but this location is terrible!

Worst customer service I have ever seen. Shame on you, Chase. I will be taking my money elsewhere. Do not step foot in here.

I have been a chase customer for years now but this branch is one of my favorites. Recently I had to get a last minute cashiers check — and it was one of those FREEEZING days in Chicago where the temperature was well below zero and the wind chill is not something we should even talk about. I walked over and the staff was extremely helpful. The man helping me was being trained so he had some questions but the transaction was still very smooth and they seemed happy to be helping me.

I use the ATMs often and this Chase has three reliable ATMs in a convenient location. On the rare occasions I use the banker services, the service is fast and polite. Great branch!

This is your standard chase location. The atms are 24 hours which is a good thing as I have used them at all hours of the day. The staff is friendly. My gripe with the location is their product knowledge is somewhat lacking in my mind. I have pretty simple banking needs and for the most part they were unable to provide efficient answers to my questions. I will cut them some slack as it could be do to corporate protocol or a lack of interest in pursuing certain non vanilla banking requests.

Just popped in for a friend to use the ATM. They have quite a few available so even if it is busy it should not take long for you to reach a machine.