Uncork It!

They have a big, pricey collection of beer and wineand other stuff, but the staff, especially the cashiers and the owner (I think) are rude. I stopped patronizing. Very glad whole foods, target, Walgreen’s, & treasure island are in the neighborhood.

Coming from Finland and seeing draft beer selection which is this wide it really makes me drool! Probably there are wider selections and better prices but for me this is like Utopia… All these options with the price level unheard of back home makes my head spin. And I did not even check the rest of the store yet, wonder what e.g. tequila section does do me…
Level of customer service was not the best but anyway I was here to buy some beer and not to chat with employees…

With a name like Uncork It! you best believe they have an extensive wine selection– every color, country, and category you could want! Being downtown, prices are noted to be a few $$ more than you could find them in the suburbs.
They had a decent craft beer selection as well. My guy found two new beers he hadn’t seen before in bottles, but had tried on tap. I got an interesting looking beer for myself as well, but noted as I was checking out, it was bottled 7÷2014− I’m wondering if they are monitoring the beer closely enough, or if my beer will be flat… I guess we will see!
It was a fun spot to check out, especially for vino lovers!

Incredibly rude. Tried to buy a gift certificate online as a gift for someone, but had a few questions, so I called the store directly. First of all, she said that if I bought it online, I may not get it, so I should do it over the phone. Why offer the option online if «I may not get it»? When going through the details of purchasing online, she was extremely rude the entire time. I told her that she was rude and that I was going to call somewhere else. I’ve never been in the store, and now I never want to.

I flew into Chicago to visit my brother and his wife, and wanted to surprise them with a nice bottle of wine. Uncork It was conveniently located next to their apartment in Streeterville and boasts a nice selection of every type of drink you could want. The customer service was very nice, and they also offer some berries and chocolates to pair!

I ordered 2 bottles of Suntory Yamazaki wine through their website and I got a call 2 days later saying that they were sold out and that they have not had that in stock in the past 6 months. Now, their website does not indicate that they do not have any in stock or anything to that sort. When I called them back to get an explanation, I was put on hold for about 15 seconds so the guy could yell at one of the employees and then he said they did not have any Yamazaki in stock again. I explained to him that their website does not say that they are «out of stock» and he said he knew that, but did not want to change it in case he got some in future shipments. That, to me, is just being lazy. Imagine if every online seller never changed their website because they «may» get that item in stock at some point? I am waiting to be refunded my money on the purchase and the whole situation is the reason I won’t ever shop or order from this place again.

Selection and customer service not bad. But prices are unjustifiably high, as compared to nearby businesses. For example, there are certain bottles of wine that can be as high as $ 6 – 7 higher here than at Walgreen’s just across the street. Better example — I just bought a bottle of Macallan Scotch 12-​yr for $ 64.99 there, and one block away at Whole Foods, a place not known for low prices, same exact item was $ 49.99.

BUYER BEWARE: This place has high prices and rude management/​customer service. Furthermore, they will take your money, sell you a defective product, and will refuse to exchange it at all costs which, according to the 810 ILCS 5÷2−314 of the Illinois Uniform Commercial Code, is illegal.
Let me first start off by saying that I’m a long-​time customer of this business, having lived down the block for the past 5 years. I’ve made purchases here approximately every 3 – 4 weeks, sometimes even more often. So, this review is coming from a reputable source.
I was never happy with this business to begin with, given the high prices and a few run-​ins with the staff over the years. The only reason I kept going here was out of convenience. But I’ve finally reached the last straw and will be taking my business elsewhere.
A few weeks ago, I went to UnCorkIt and purchased two bottles of a pre-​mixed cocktail. I was familiar with this product because I had purchased it approximately 10 times on previous occasions from other stores. When I went home and first popped open one of the bottles, I noticed that very little carbonation seeped out (the carbonation level was approximately 10% of what it normally has). I then immediately poured the cocktail over ice and tasted it. Not only was the carbonation severely depleted, but the taste was bad. After taking a few more sips of the cocktail, I couldn’t stomach it any longer and I had to pour my glass down the drain.
So, I went back to the store to try to exchange the bottles for something else since, according to the head store manager, it is «against the law» to refund money for alcohol purchases. However, the store manager refused to even allow me to exchange the opened bottle. She would only exchange the bottle if it was «bad.» So, I told her about the lack of carbonation and the bad taste. However, according to the store manager, a beverage is not considered «bad» even if it is severely lacking in the amount of carbonation it normally is supposed to have. Furthermore, even if it doesn’t taste normal, it’s still not considered «bad». According to the store manager’s warped reasoning, a product is only considered «bad» if it has exceeded the expiration date.
Not only did I find her reasoning absurd, but the whole way she treated me was just rude and unprofessional. I was very calm about how I approached the matter; I didn’t go in there screaming and shouting. Within 2 sentences of explaining my situation she immediately became combative and defensive. It felt like she had a vendetta against me or something. Her attitude and demeanor towards me were so abrasive, that it really took me by surprise. This was the head manager of the store!!! She was also very evasive, darting back and forth around the front of the store as I tried to talk to her.
She adamantly refused to accept that the product was bad, dancing around my complaints and citing to the expiration date. She refused to consider that it might not have been packaged properly, or that sometimes, the tops of bottles are defective. It seemed as if she actually enjoyed denying my refund and telling me off.
I even explained to her that I lived down the block and was a frequent patron of the store. The staff at the store would certainly back me up on this. You would think that she might give me the benefit of the doubt and let me exchange the product in order to keep my business. After all, it’s a $ 20 sale, which doesn’t add up to the amount of profits they stood to gain from me in years to come, given the frequency I shopped there and also considering how much they overprice things. This would have been an easy call for a halfway-​decent store manager. I was quite shocked at how she could bungle such a simple interaction. If a store manager could be so inconsiderate towards a longtime customer over a $ 20 purchase, imagine how she’ll treat you. Her actions as head manager for the store speak volumes as to how they value everyday customers.
Needless to say, I’m boycotting this store for life. My family, whom I live with down the block, will be doing the same. I entertain quite a bit and I’ve sent plenty of guests to this place to pick up bottles of wine or beer, but I won’t be sending them here anymore. I’m spreading this story to anyone I know, so they too can make an informed choice as to whether they want to deal with these people.

This place was organized well enough that I could get in and get out quickly. I got my booze (and most importantly, the right kind) with almost no hassle, and would be open to returning to go over the selection more carefully in the future.

The worst customer service I have ever encountered. Decent selection of wines and liquors but forget about delivery.
I was quoted a specific time to have a tree (yes a Christmas tree) delivered and I live 2 blocks away. When the driver didn’t arrive I called the shop and spoke to the woman who took my $ 100.00 and promised me a 3pm delivery time. She was irritable, rude and dismissive. I asked where my tree was and she said it hasn’t even left the store yet!
I asked if she could call the driver and ask for an ETA and she said it was impossible to tell me because the driver has been gone for an hour and a half and may be stuck in traffic and refused to be more helpful.
Um, last I checked any driver with a cell phone has a GPS that shows traffic. Really?
I have to be at work at 4. The rudest service ever. They smile and take your money, but when they don’t deliver they get angry with you as if it’s your fault they lied and show up 2 hours later.

I live in San Francisco and wanted to deliver a case of champagne or sparkling wine in advance of a friend’s wedding in Chicago, for the reception. Uncork It! had multiple of the California (Chandon) sparkling wines I was looking for at reasonable prices.
The service I experienced was tops. I called on a Sunday afternoon and my order was taken care of immediately — in fact, I’m glad they called me back about desired delivery dates, as they would have delivered it the very same day and no one would have been at the business. Same day delivery at the hour I’d called, much less on a Sunday, didn’t even strike me as a possibility, but that’s just the kind of awesome service available here.
My guest received his case of bubbly at his office less than 24 hours after I ordered and was so pleasantly surprised. I will gladly rely on this business for reliability, price and great service in the future, for holiday gifts, etc. Great to know that I have an «on the ground,» go-​to spot in Chicago for local delivery of goods like this.

Good selection, but extremely unhelpful. They did not know if they had specific wines. Also, the cashier would not check me out while she was taking a phone call, so i just stood there for 10 minutes until she finished to check out.

This is the local liquor store for Streeterville. I really do not have any complaints about the place. The selection is rather good. The prices are OK… but I blame the steep IL alcohol tax than Uncork It! I would imagine the store’s business has seen a bump since fox and obel and dominicks both closed down. I will say that I do not give it a full five stars because it is not Binnys which has pretty much every beer and wine in the world. That said, Uncork It! does good with the space it has. There is a tourist store in the back which is great for last minute gifts for family and friends. It also sells tobacco as well as cured meats and some cheese selection.

Good selection of liqueurs, okay selection of wines and decent prices.

I was so impressed with the knowledge of the two people working, one of which was the owner. I came in looking for an amazing wine I had last night and apparently it’s sold out everywhere so that was no bueno, BUT I ended up walking out with 5 different bottles because the owner took the time to elaborate on the huge selection while understanding my taste and what I like. I’m excited to try all of them! Not in one sitting of course… or maybe. if the night calls for it. Thank you Uncork It! Ill be back!

I needed a last minute gift for someone in Chicago. (I live in NYC) I looked at Uncorkit’s website and found what I was searching for. I called and spoke to Adrian and told him that I really would like to have my gift wrapped and delivered today. He did not miss a beat. Took the order, wrapped my gift and had it delivered within 30 minutes ! Wow !! Amazing customer service and great selection of products. Truly as good as it gets.

I wish I had a liquor cabinet in my apartment. I would stock it with one of everything from here. But since that’s not feasible, I guess I’d settle for living in the tequila aisle. Not allowed? Ugh, fine. How, about frequent visits? You got a deal!
This is probably one of my favorite liquor stores ever (after Spec’s in Texas)!! They have a great variety of liquor, wine, beer, and practically any other item that would be included in a sin stock. I was in Streeterville for my first month in Chicago and discovered Uncork It when I was on the prowl for a particular pre-​mixed mojito cocktail. I had already tried Dominick’s and two other liquor stores that failed me, but Uncork It knew just how to satisfy this party gal. It took me a while to find it, and I think the staff could tell I was a bit perplexed, but they instantly directed me to the right area. The staff was incredibly nice my entire time there and very friendly. They even had the exact brand/​mix I was looking for and a great variety of other liquors as well — they definitely have anything you could ever imagine. I’ve gone a few times now to satisfy my sinful desires, and Uncork It never fails me.
I will admit that the prices are a bit higher than Dominick’s, which is only a couple blocks away, but Dominick’s also only carries the standard brands and not many unconventional items. Also, Uncork It offers a preferred card that you can sign up for that offers special discounts and prices over time, which is really worth it if you go more than a few times (it’s free to join too!).
Also, sometimes on the weekends they have a representative of various brands of wine, etc. giving out samples to try, which is really nice. The place has a ton of variety and is a great neighborhood liquor store — they have everything you could need/​want. They even encourage the beer pong enthusiast/​college girl in me by selling ping-​pong balls. Maybe I should add some beer pong to my housewarming party?

This is in regards to their online website, not the physical store.
Ordered products. No tracking number for a week. I expect an update about an online order with every purchase I make. Had to call and speak with Gidget to get a tracking number. It was like pulling teeth with her to get a tracking number. This woman is brash and unhelpful, definitely does not care about the customer. Told me she didn’t normally ship what I ordered and «hoped that it wasn’t broken somewhere». Who the hell says that to a customer?
Paid for 3 day shipping and didn’t get it for over a week. I would not order from this company again and I would discourage anyone from ordering online — if you do, have fun dealing with the wonderful woman that is Gidget.

This is a pretty big liquor store with lots of options. Also close to Navy Pier and other touristy spots, so a good place to stop by and pick up some cheap liquor. Seems like they really want you to get drunk — they only 750 ml of goose, nothing smaller.

Great location in the city of Chicago in the midst of many apartment buildings. The selection of wine and beer is more than you can possibly ask for and the prices are one of the best in the Chicago area.
The cashiers are usually lacking life but are knowledgeable, if you do choose to seek their help. overall, a great store which will satisfy all your alcohol needs.