Complete Stone Restoration

This review is pretty much a moot topic since Chad and Jon closed the business, but I felt the need to review anyway.
After a very long game of phone tag, we had Chad out to quote a job to restore a few counters in our home, including a repair of a cracked countertop.
We booked him for the job and had our construction company cut a check (we had a construction loan for a rehab project on our house). Chad bailed on us the morning of the job and said he was hurt. That’s fine. We rescheduled. He bailed on us AGAIN the second time around and then said, «Sorry, won’t be able to do your job afterall». We wasted 2 months of our time waiting for him and still have a job that is left undone. The least Chad could have done is picked up the phone and called us — both cancellations were via email the morning of — and it wouldn’t hurt if he could have given us some numbers to other companies that could have helped us.

This review is a long time coming. They repaired some gouges in the marble bathroom flooring and also did some work in the shower. The workmanship was extremely high quality. The deep gouges completely disappeared. They were also very nice people, trustworthy and hard workers. Absolutely would use them again.

Chad is super unreliable and weak on details. You can do better.

CSR did a fantastic job on our marble bathroom floor. I was told I would probably have to replace my marble floor, but Chad came and resurfaced and polished it. It looks like new!!! They also cleaned, and caulked the marble shower tiles and tub. Chad had come in person to see what needed to be done as well as to give me an estimate. I like that his estimate was real-​not some price «around» the price. They were very careful about the surrounding areas with tarps, plastic etc. I heartily recommend them!

I have never posted to Unilocal,but I had to give Chad and Brian a shout-​out for the amazing work they did on my travertine shower. In addition to deep-​cleaning and re-​caulking it, they also polished and sealed the walls where the stone had been damaged by a cleaning solution. I didn’t have high hopes that the etchings would ever be completely removed, but Chad was able to blend the colors so well that you wouldn’t notice them if you didn’t know they were there.
The work far exceeded my expectations, and the cost was fair — and far less than another estimate I got! It ended up taking them a little longer than they had anticipated to complete the work, but they didn’t charge me more, and I got the sense that they took pride in what they did and wanted to make sure that the quality was up to their standards. They were on time, helpful, and respectful. I would definitely recommend them and use them again!

I had my kitchen counter polished by Chad. Prior to hiring CSR, I received a handful of estimates. They were all within $ 300 of each other. Chad’s estimate was the second highest. I chose him because he was a small company and seemed earnest and trustworthy. The job took two days. Fast forward two months, I had been very careful with the countertop so as not to stain them. However I began to notice multiple watermarks. Nothing damp or wet could be placed on the counter without marking it. I also noticed that I needed to polish dry the counter top after wiping it down with a damp cloth or I would get permanent speckled marks! I never had this problem prior to Chad polishing my countertop. After speaking with him, and finding out what brand sealer he had used (Dupont), I called the company. The representative explicitly told me that their product did not protect against watermarks. It confounds me that he would use a sealer in the kitchen that did not protect against watermarks! I attempted to recontact Chad multiple times over a month with this information, when he finally returned my calls with the excuse of a broken answering machine, he said he would reseal my marble for a sizable cost! On top of that the other work he had done like caulking and filing in cracks were now looking ragged. I won’t be a repeat customer!

CSR is fantastic! We had our marble floors resurfaced and polished by Mr. Marble last year and were very unhappy. We decided that if Mr. M. couldn’t get it right the first time, why bother again so we did some searching and were sold by Christy’s review on Unilocal.CSR was very reasonable, not the very cheapest bid but they worked three days for well less than half what these other bozos charged for two days AND they refinished two antique marble table tops and a large marble slab that covers the bar, all included in the price. Chad and his partner were a pleasure to have around and they were meticulous. No dust, no dirt and they moved the furniture for us. A definite yes!

OMG. If you need your marble refinished, you have to call these guys. They know their stone! Chad came to my house to give me an estimate on refinishing my foyer flooring — which is OLD, worn looking marble. He gave me a direct, honest evaluation of my situation. I was even more impressed to hear that he and his bus. partner do all the work themselves! The pricing was fair as the work seemed grueling and tedious. They did an incredible job! The flooring looks brand new! It is so beautiful. And what a nice guy! Very trustworthy and professional!