Credit Union 1

I have had my credit union bank account since I was in graduate school. I am happy that this branch is on campus and close by, but it is located in the basement of the building with no signs. I came here today to deposit some money into my account and I had to wait about 20 minutes to complete the transaction because «the computer went down.» I was the only one there when it happened and then a few people came, waited for a bit, and then finished and left before me. The tellers apologized which is nice of them but now I am worried whether my accounts are correct. No bueno.

Banking with Credit Union 1 has been the most inconvenient banking experience I’ve had. I opened my account 7 weeks ago, and I STILL have no debit card!!! I therefore have to make a trip to the branch every time I need access to my money. Credit Union 1 sent me a letter after I opened the account to let me know that since my credit isn’t great, I’d only get my debit card after payroll began for me at my new job which is affiliated to the credit union. Fine. I go in a few days after payroll began to pull out money and it turns out no card has been ordered sent out yet. Well, that’s inconvenient, but the person helping me at this branch put in an order for one, except now four weeks later, I STILL have no debit card! I called, and an order was never put in! None of the locations is convenient for me, and having to go in to have access to my money is a pain! They also don’t do temporary debit cards like other banks do. The one real service I needed, my debit card ordered, someone here failed to deliver on. If you’re trying to do some really basic banking, maybe stick with the evil giant banking corporations. Somehow they offer better service despite millions (maybe billions) of customers.

To be fair, I did end up going with Credit Union 1 since it appears to be the only CU that I’m eligible to join. I signed up at the branch in 2 Riverside Plaza, and they were quite friendly.