Davis Imperial Cleaners

Very professional! Loved my experience with Davis cleaners from beginning to end. Thank you for doing a wonderful job preserving my wedding gown and veil.

If you are into waiting 8 days for a single alteration to a single sportscoat, then this is your place. If you’re into paying $ 51 to shorten your jeans with original hem, then this is your place. If you are into waiting at the front desk for 2 mins while they walkie talkie for someone in back to come up front, then this is your place. You’re paying for a wonderful façade and interior design for a Dry Cleaner and that is about it.

Keturah and Lana were LIFESAVERS. My wedding gown was pretty much 4 sizes too big, and they were able to not only get it to fit like a glove, but also preserve the designer’s original silhouette of the dress. They were patient, understanding, and gave me extra fittings to make sure that I felt like a million bucks on my big day. I will ALWAYS go to Keturah and Lana for any occasional gowns because I know they will be in good hands.

I’m a bit tardy in this update, however… I connected with Davis Imperial and they issued me a very sincere apology, as well as a $ 100 credit for the hassle. Myself, and my duvet, will absolutely be back!

I purchased my wedding dress at Bhldn, where they recommended Davis Imperial Cleaners for tailoring. Such a great recommendation! I had a total of 5 visits between December and June and each time I was treated like a princess. My seamstress and account manager always made me feel beautiful, complimenting me on my choices of dress, jewelry, and shoes. The dress was beautifully pressed for our wedding and was comfortable the entire day. The dress fit like a glove!

If you have a piece of clothing that you treasure, take it to Davis! They are the best for finer clothing and wedding gowns. I pass 20 other cleaners to get there. So glad that there is a place like this on the northwest side.

While I appreciate the service philosophy of Davis Imperial Cleaners, when it comes to actually seeing the value of patronizing them for my «fine» clothes cleaning, I have difficulty justifying the exorbitant prices. I’ve had trousers come back shiny. Suits have been hard pressed. And even though the website says they measure and photograph every garment to ensure they return every garment to the customer the same size in which it was received, for some reason particularly my trousers come back a little stretched out (legs are longer, waist and seat seem a bit roomier). This has been a recurring issue for years. And at nearly $ 12 now just for a basic pants cleaning, I just scratch my head trying to figure out — am I the crazy person for paying this much to have my clothes cleaned, or is Davis Imperial Cleaners incredibly lucky for somehow getting away with this? $ 5+ for basic shirt laundry! For one shirt! I don’t know what is happening to our society.
Oh, and I’m getting tired of seeing them plaster their logo on every single little detail, from stickers to stamps to ribbons. I would better appreciate them investing in pressing machines that don’t stretch my pants out, high tech solvent and cleaning chemicals /​machines, and training, rather than seeing my money go towards the nicest drycleaners hangers (I end up receiving a lot of used /​returned /​recycled ones it seems anyways), bags and silly boxes.

This place is the only place you should have your wedding gown altered! They (Ioana and Kotara) were amazing. my BHLDN dress fit perfectly and they were never short of having me come in to make it perfect. Now I just need it cleaned after an amazing party!

Absolutely amazing service and attention to detail. I had my BHLDN wedding dress altered here and they were patient, attentive and did an amazing job. I would absolutely recommend this place for alterations. The staff is amazing. I will go back for sure.

This place is amazing! They transformed my grandmothers wedding gown into a beautiful gown for me! They gave it a new look and a new life and for that I will always be grateful. My wedding day will be that much more special thanks to Davis Imperial Cleaners! They offer so many services catered to brides– redesign, alterations, and flawless preservation. I’ve never seen any place like this before. They even helped with my entire bridal party’s alterations. They took special care with my grandmothers alterations too!
Thank you Davis Imperial Cleaners!

My bridal salon recommended Davis Imperial Cleaners for proper cleaning and long-​term restoration. I visited the store in early August 2014 and left my dress for cleaning. At the time they quoted me a three month timeline as cleaning is «done by hand.»
In January 2015 it dawned on me that I had yet to receive a phone call or update on the status of my dress. I phoned the store and they mentioned that they were unable to remove the stains and would need my consent to start the «wet» cleaning process. A.) Didn’t we already discuss this process? B.) Why did I not receive a phone call from anyone at the store to tell me this? If I had not inquired, would they have ever called me?
It is now April of 2015 and yet again, I am the one calling to hunt down my dress. After being put on hold they stated that they were able to remove the stains and would send photos for my review at which time I could set up a delivery date. Again, why didn’t I receive a phone call and how long would my dress sit in their back room if I didn’t hunt it down?
There is no urgency to getting my dress back. However, it was insanely expensive to have it cleaned by Davis Imperial. With that expense should come some level of customer service and I should not be the one hunting down their employees to find out if my wedding dress, that they have had for 9 months, is ready.

WOW!!! I’m impressed — received a hand-​written thank you note (!!!) + $ 50 gift card from my favorite and the best in the whole Chicago MSA dry-​cleaner! Thank you so much for the outstanding and on-​time service!!!

My initial impression of this place was wonderful. I went in to get my wedding dress altered and they were very friendly and understanding of the fact that I had a time constraint. I had thought my dress needed to be shortened and they helped me realize that I actually didn’t need that, but noticed a broken hook and eye that could be fixed and offered to add lingerie straps to keep my bra from showing. They didn’t seem to resent the fact that I didn’t end up getting very much done. They even gave me a cookie on my way out. I felt incredibly relieved, especially since I was expecting them to tell me about a bunch of other alterations I would need other than what I wanted — they actually talked me out of something they could have made money on because they could see that I didn’t need it, which seemed great.
The nightmare came after I got my dress back. It took me a while to realize what they had done — at first I looked for the lingerie straps and couldn’t find them. I figured they just forgot to do them and I would let it go since it had been so inexpensive and they had fixed the broken hook and eye and done it very quickly. It wasn’t until I tried the dress on later that I realized that instead of adding lingerie straps they had shortened the straps of my dress. It was a vintage gown that had a bateau neckline and straps that narrowed as they went up and met in the middle at the top of the shoulders. They had unattached the straps where they meet in the middle and pulled them closer to overlap (basically pulling the entire front of the dress up and back), which eliminated the narrow portion and hid the bra straps. What it also did was make the dress so tight that the neckline now chokes me and I can’t lift my arms in it.
I looked at the underside of the straps to see what they had done and there are rips all over the fabric to the point where I am not even sure if this is something that can be fixed. Based on the pattern of the rips it looks like they tried to add lingerie straps and when for whatever reason they weren’t working properly they just decided to do whatever they wanted instead. They never called me to explain or get permission for the change of plans. Maybe I should give them props because there are no rips in the fabric on the outside of the dress and the change was so subtle I almost didn’t notice it — so clearly they are skilled. But they made a major sizing change without even consulting me and ruined my dress, so that shows an extreme lack of professionalism.

Best place to get dresses altered in town. Took my wedding dress there and I could not have been happier with the result. They altered it up to 1 week before and were able to turn it around in time. Delivery was a breeze and the dress looked amazing. Glad I got the last minute fitting cause I had lost 3″ in my waist right at the end. Excellent service, flexible, professional and beautiful work! I went back and did a bridesmaid dress there, also excellent and amazing alterations made me look good as a bridesmaid (and we all know how hard that is). Would reccomend to anyone!

Needed an additional button attached to my coat and felt they did an excellent job with a fast turn around time! very satisfied.

I initially had a problem finding anyone to help me at the counter but management has reached out and apologized in a very sweet way. I will give them another chance tonight. Thanks Davis cleaners.

Man, the guys here were simply amazing.
I bought a dress from Bloomingdales outlet on ridiculous sale the prior weekend. The bust had a few «scuff marks» on it. I went in knowing full well that Davis Imperial Cleaners are reported to have high prices. But, I bought the dress under $ 100 and I wanted to have it done right. The last time I went to one of these one price cleaners… well, never again — even for simple jobs.
Let me tell you, in less time than it takes to buy a cup of coffee; the guys at Davis welcomed me, offered me water, whisked the dress to the back, removed the simple scuff marks, pressed it and sent me on my way.
Truly feels like a gift to find them. Best service I’ve experienced in a long time.

Five years later, i now demote them to an overall 3.5.
This is unfortunate as in my previous feedbacks I had stated i was hoping to jack them up to a 5.
Dry cleaning is still good. In fact, pretty good… and given we are used to so many bad cleaners, this is something to be cherished and paid for (depending on the brand, they charge around 15 to 25 per pair of pants and 25 to 45 for sweaters, give or take, shirts folded run around 15 $).
Our driver/​pick up person, George remains a pleasure to see on Saturday mornings. Only now they have an awful process that requires us calling the cleaner, request a pick up, then they call George and essentially schedule the visit… this is a dry cleaner not a doctor’s office. So given the hassle and overall value, I am rating them a bit lower than before.
I plan on using them until the more (than me) knowledgable Unilocalers recommend a better place.

First let me say– this place is VERY expensive. I purchased an off the rack wedding dress from Glamour Closet and they recommended Davis and gave me some coupons. My mom and I went in and were shocked at the prices but ultimately felt the level of skill and professionalism was worth it for my wedding dress.
Today was my 4^th and final fitting and I could not be happier. The attention to detail is incredible and they really want to make sure you feel comfortable and happy. My mom saw the work they did and even decided to have her dress tailored by them as well! We are both extremely happy with the cleaning and tailoring work on our dresses.
I’d highly recommend them as long as you’re ok paying a bit more.

Davis Imperial Cleaners was recommended to my by the Glamour Closet, where I purchased my $ 2600 off-​the-​rack Lazaro wedding gown. GC gave me coupons to use there, so I followed their advice. Between my alterations and the cleaning of the dress before the wedding, I was quoted, and spent $ 1200+ at Davis Imperial.
My dress was not perfect the day of my wedding, despite 4+ fittings. For $ 1200+ I expected perfection. On my last fitting, my dress fit worse than it did on the 2^nd or 3^rd fitting. Not sure why. My weight hadn’t fluctuated dramatically or anything. The only thing that happened between the 3^rd fitting and the final fitting was that they cleaned the dress. They did a lot of last-​minute fixes to make it work (like disassembling the bra that was sewn into the dress). I left feeling concerned that my dress had breast cups stitched in vs. sewn in, but it seemed ok and it was just days before the wedding, so I was under-​the-​gun to get the dress finished.
The day of the wedding my aunt fastened the bra strap that was sewn in the dress and began buttoning the dress. She told me that you could see the strap, which to me was not acceptable. We ended up unhooking the strap and stuffed it down into the dress. It worked, but again, for $ 1200, I shouldn’t have had to do that.
I’ve received a coupon to bring my dress back for a cleaning and boxing, but honestly, I won’t be back. I’m guessing that would be another $ 600+ and I think I can find someone elsewhere to do as good of a job for less.