Dunkin’ Donuts

So I am going to give these guys a good review because to me service counts a lot. I stopped by this evening with my wife and son for the dollar ice coffee. Usually do this sometimes when we have a long night. Usually we are never to impressed, I’d usually the same old experience at a doughnut spot. Except tonught was different because they went out of there way. I don’t know the guys name or anything but once we pulled up to the window to pay for our order he was really cool and joking with us about the name on the card and my tattoo. Then he noticed our son in the back seat. The employee then did a few second interaction with our son which is nice. I actually enjoy when people acknowledge my son. Though he quickly disappeared and then quickly returned with a half dozen of doughnut holes for him at no cost. Now I am not one to just give a good rating on free stuff by any means. Though this guy clearly was in a good mood and happy. Sharing it with the customers and that means a lot. Yes some times it can be difficult to understand the employees (no reason to leave a bad review) and yes some times it’s just your average doughnut shop interaction. Though as long as I am in North center this will be my dunkin doughnut spot. Cheers to the drive thru guy on 1 6 2016.

If I could give them 0 stars, I would. I live walking distance from here and have come here a few times because of the location. Coffee is either too strong or tastes bitter. Longest lines ever then they rush each customer. Never had a good experience from here. Don’t waste your time.

Nobody here knew what black tea was and kept giving me regular sweetened tea. Bunch of idiots…

1) I asked what comes with the #12 meal… He repeated over and over again but I couldn’t understand.
Ok whatever, here’s my card.
2) I love the steak with honey sauce, and I’ve had it before at other locations — the honey sauce with this order (I bought 2) was almost barely there. I’m not sure if these wraps are preprepared? But I’m guessing they add the sauce… Or in this case, they don’t (exaggeration, but seriously, almost non existent).
Upside is there are no bums in here.

One of the worst dunkin experiences and i go to many, often. Stale, watered down coffee at 7am. Also stale old doughnuts Poor service. Pulled up at the window and lady just starred at me, never said how much or anything.
I make a point of skipping here now even though I am 2 blocks away

customer service — none
If you want people to return don’t be sarcastic to drive-​thru customers. I will never return.

Take the discontinued items off the menu! Put whipped cream on your iced lattes like the pic shows!

I come here a few times a week because it’s cheap and it’s a block from where I work. Food quality is about what you’d expect from any Dunkin Donuts, and they do that $ 1 iced coffee deal from 3−6pm.
Obviously you are not getting the Alinea experience here, but the employees are mostly very friendly, quick, and apologetic if they mess up your order. Which must definitely be a test of character, because I’ve seen customers treat them in pretty appalling ways over relatively minor infractions. Maybe it’s the demographics of the neighborhood, but I’ve seen more white, upper middle class adults throw temper tantrums here than most of the bars I go to.
This Sunday morning I went in for a coffee before work and was behind a 9 or 10 year old kid ordering a donut and egg thing while his mom was (presumably) waiting in the car. There was a pile up at the drive through and they were short a shift that morning, but it was only about three or four minutes after the kid put his order in that his mother came in and started SCREAMING at the employees about her son’s egg thing not being ready. They kept apologizing and were hustling as hard as they could, and she started demanding that they take other customers’ orders and give them to her son, because they were in a hurry.
Sick of her entitlement issues, I tried to reassure her that her kid was ahead of me in line and they had a rush. She continued to shout at the employees and hurl accusations about how terrible they were at their jobs (who were way more gracious than I might have been) I asked her to treat them with some respect (if only for setting a good example for her kids) and she asked, «Well, who do you believe, then me?»
I was really baffled by why she thought I would be on her side in this. No, lady, I am not your ally in ganging up on people who bust their asses for a pittance, all because of a stupid egg wrap than took maybe a minute longer than usual to warm up.
The service is good for what type of place this is, and they are good at getting people in and out — stop by on a weekday afternoon when 10 preteens come in for an afternoon snack if you want proof. I’ve had a few orders messed up before, but given how often I come here, it’s pretty fair.
Anyway, keep doing what you’re doing, Addison/​Lincoln Dunkin Donuts staff, and don’t let any of those entitled turds get to you.

New girl Tiffany at the window today. She was smiling and friendly. Repeated my order at the window BEFORE taking payment (awesome). Said the name of each item as she handed then to me with a smile. Wish all of the window attendants did such a good job. Hope she stays!

I frequent this Dunkin just about everyday, so this review is a culmination of multiple experiences.
Pros–
Fast and reliable
Sometimes they remember my order
Sometimes they throw in a free donut
Cons–
They mess orders up often
Rude employees at night
But let’s remember, it’s Dunkin Donuts, you get what you pay for.

This location sucks! If you order a black coffee, you will get a cup loaded with cream and sugar! Order a medium, you will get a large (and charged for it too!!) I even find myself speaking EXTRA loud & clear in hopes that these people will get my order right! I know it’s not the most glamorous job on the planet, but the employees here look beyond miserable and are quite rude!

This is the worst Dunkin Donuts I’ve ever been to. I’ve been going here for years because this is the closest location to me. Last year I went through the drive thru and ordered 1 shake.10 minutes went by and no one even came to the window. I saw the lady taking orders and helping people inside. The guy walked past the window and saw me and just kept walking. I knocked on the window and he came to the window with an attitude. I told him I’ve been waiting for a shake for over 10 minutes is my order coming soon. He said he didn’t take my order and I’d have to wait for the lady to finish with the people in line. REALLY. I drove away.
Fast forward a year. I gave them another try. I went in last week same guy working and ordered a bagel sandwich and 3 — 9 piece hash browns. I get home and first of all all the hash browns were in one bag… one large order I guess? There was 20 hash browns. Really can he not count to 27?. Trying to be cheap?. If your going to give people how ever many you feel like how about not call it «9 piece hash browns». Just a thought!!!
I WILL NEVER GO BACK!!!

This place always has slow service. If it wasn’t right across the street from school and a park, I’d never go here… The drive through workers always always ask you to repeat your order… and often get it wrong. Really?!:(

I agree with most of my fellow Unilocalers on this one. I live just down the street so this is the closest DD with the one on Ashland a close second.
I rarely go here because the service is just awful. Some of the dumbest people on the planet work here. Where do they find these folks? Anyhow, I was taking the Addison bus the other day. It was the first run of the day and I somehow got started earlier than I needed to even though it was 5:30 a.m. Figured I had time to grab a couple of donuts.
The shorter (though I don’t have anyone to compare her to) lady took my order without word. Only after I thanked her did she mumble thank you. I know it’s early and you get up even earlier «time to make the donuts…» but pretend you’re okay with your job or people in general. Of course the chocolate cake donut was upside down in the bag so there hardly any chocolate left on the donut when I opened the bag. It was on the bag itself. The Boston crème fared better.
DD is my favorite coffee for chain places but I just don’t have a lot of confidence in their brew at this location either. Plus juggling a coffee on the bus with a suitcase and two bags wasn’t something I thought I could swing.
Overall, I could frequent this place more often. Heck, they’re close, have free wifi and isn’t as crowded as Starbucks or Caribou. But I don’t because it’s dreary, the crew is meh and I don’t need donuts that badly.

I visit a coffee place once or twice every weekend. It would make sense to grab coffee close to home, get on the train, and be done by the time I get to the gym. Right? No. For the past four weeks, I’ve had to toss my coffee and get another cup somewhere else, therefore spending twice the amount on coffee that I should have to. I gave them so many chances, but they totally skimp on coffee. It’s hot coffee-​flavored water. I’m so done with this place. Frustratedly, I told the manager who happened to be serving me at another Dunkin Donuts what was going on. She told me that every location is supposed to measure their coffee daily and that the manager is probably bad and cheating on the coffee measurements to save money.
I know this makes me sound like a diva. But seriously. The water was almost translucent this time. That’s not OK.

If I wasn’t blacked out half the time I came here after the bars, I would give it 1 star or none, but alas, I will give it 2 stars since they always manage to at least give me something to eat before I pass out.
I have been to this place many-​a-​times since I used to live right across the street. A weird place to come for post bar eats, but sometimes there is just nothing better than a croissant-​wich and a cheddar bagel twist when you are blitzed out of your mind. Also, when the line is just too long at the Burrito House, it’s a good quick option.
Originally I thought they were just screwing up/​overcooking my orders just to f— with me since I’m not the «ideal» 2:30am customer. However, they do the same s— in the mornings EVERY time too! My fiancée to this day has never received a french vanilla coffee that she has ordered. Despite being a clear option on all Dunkin menus, this foreign flavoring does nothing but create blank stares all around behind the counter.
Not to mention the countless times where the following has occurred: «I’ll have a medium coffee with just skim please.» «Medium with Skim?» «Yes, thanks» (goes to make coffee… comes back) «Here you go, medium with cream and sugar» «Ummm…nooooo (sigh)».

This was a really good DD until a few years ago when it changed hands (?), customer service is terrible, I don’t think I’ve heard «thank you, please drive up» in a very, very long time, now it’s just «drive». ⁸⁄₁₀ they get my coffee order wrong, and it’s not even complicated.
Coffee should be something to enjoy, but this DD has taken that away from me, I find my self complaining more than praising. I have to bite the bullet and stop coming here.

Store is always awkwardly too hot and they have never, EVER gotten a food order correct more complicated than «That donut»… if you order here, be prepared for randomly guessing what you actually got.
coffee is good though, just don’t expect anything fancy.

It needs a big, heavy-​handed paint job inside and out. It needs new ceiling tiles. The counters are sticky. The tables are surrounded by screaming children of all ages flinging food. The parking lot feels like a cross between a bucking bronco and a roller coaster when you are trying to drive-​thru.
The one thing it does NOT need is new staff– because the employees here rock!
The lady at the cash register knows me by name and smiles!
The guy who makes the sandwiches calls me «bonita» which is awesome when you have rolled out of bed at 5:30a.m. looking like the Bride of Frankenstein tragically sans caffeination.
Added plus, The manager is smiley and remembers how I like my coffee– which has never happened to me before. Well, not with a guy I haven’t dated anyway… long term. I digress… point is, they never get your breakfast order wrong– dirt-​cheap, decent, drinkable coffee with a smile!
…Even if the hideous building needs a facelift…
And if you are into the whole crazy Royal Wedding thing they have frosted, heart-​shaped Royal-​Wedding-​themed doughnuts… which I am trying valiantly in the name of a slim figure to resist but am bound to indulge and thus fail.

This is a great place to catch a cab and an okay place to grab a dough-​nut.
Come here at any time and there will be at least four or five cabs in the parking lot, with a few more in the drive-​thru. Consider this advice if you’re ever stranded on New Year’s Eve and can’t find a taxi to save your life. Simply walk however many miles it is from where you are to this location, and voila – you’ve got a ride home.
In my experience, the service isn’t any better or worse than most DDs. The selection has let me down a few times, though. They were sold out of blueberry donuts on my last visit. It was my own fault for arriving too late, but they should never run out of blueberry donuts because of the degree to which their blueberry donuts shame all of their other donuts. They should probably just can production of the non-​blueberry donuts and rename the place, «Dunkin Blueberry Donuts.»
I don’t have much to say about the Baskin Robbins section here. It’s not very cheap, and it’s not that good. But given the dearth of ice cream places in the neighborhood, you’ll probably find yourself getting a cone here at some point.