Einstein Bros Bagels

I’ve only been here three times but the staff has always been friendly and my food has come quickly. I tried the egg, cheddar and bacon on a bagel breakfast sandwich today and it was delicious.

Small shop nestled inside of the Doubletree Hotel, yet also accessible off of Fairbanks and Ohio St. I ended up stopping by after a walk to grab a quick breakfast before starting work. I grabbed a sausage cheddar and egg sandwich on a plain bagel and a vanilla latte… Oh boy. Let’s start with the vanilla latte… wasn’t bad BUT not sure why they added mocha in there. Typically a vanilla latte consists of espresso, frothed milk and some sort of vanilla flavoring… did I miss something here or where does the mocha come into play?
That sausage cheddar and egg sandwich on the other hand… I think I will forever remember how unreal the egg was. When I unwrapped the sandwich, the first thing I noticed was the egg and how yellowy and rubbery it looked. What’s that, you wanna know how it tasted? Just as yellowy and rubbery as it looked. Yuck. I could barely eat half of the egg in that sandwich.
If you happen to have no other options and are forced to go here, I would just stick to the basics… just a bagel and regular coffee here. Anyways, I can feel the caffeine kicking in. Time to get crackin’! ‘Til next time!

Really bad service… I waited for 2 bagels not toasted just cream cheese more than 15 minutes and barely costumes inside. There is just one woman preparing the stuffs and two other humans not doing nothing. So slow !!!

The employees were personable and helpful! I’ve never seen workers be so helpful after they were no longer working for a tip. Helps that the bagels are great too!

Very surprised with the low ratings with this branch of Einstein Bros Bagels. Service has been nothing but prompt and friendly. I always order the same thing– asiago bagel, toasted with plain cream cheese. It’s the same every time– delicious. This is my go-​to bagel store.

i just stopped by for a quick bite at this location and was very disappointed. I ordered a bagel with butter, coffee and oj. the bagel was toasted and literary several spoonfuls of butter was slathered on. its soaking with butter… on top of it it looks like the bagel was first smeared with some pink cream cheese, which was then scrapped off before lathering it with butter. — disgusting to say the least. the coffee was lukewarm.

Although the location is small and packed in the mornings, I’m usually able to get in and out with my coffee in a few minutes. Most of the workers are super friendly and sweet. Make sure to show your Northwestern ID, which gives you a 20% discount!

Staff was super nice! My husband and I got there about 15 minutes before closing and ordered 6 bagels to go. There was no line, so we were in and out the door in a few minutes– as the employee handed us our bag, he smiled and said «Wait until you get home to look inside!» When we did later, we was that he gave us not 6 but FIFTEEN bagels– extra of every flavor we asked for!
The cashier was super nice as well, she gave us a 20% discount for having Northwestern ID, so make sure to show yours if you have one.

I used to live in Arizona and frequently went to Einstein. Therefore, when I was downtown I decided to stop in for a bite. Food was as expected, but very good. However, the staff was outstanding they were very friendly.

A prime example of how so many of Einsteins in this city are being forced to close. Website lists wrong hours of operation, no direct line to the store (only to the hotel operations who I tried at least 10 times — every time to be «transferred» aka disconnected. Hotel employee stated the location no longer has its own phone line because the «store phone got taken away due to the number of personal calls made by the employees»…what??). Don’t try calling this location, it is a waste of time and energy — move along to another.

Not a good showing for Einstein. The seating area, and in fact the whole store, is small and cramped. It wasn’t very clean, as the staff were swamped and seemingly understaffed. The bagels took a while and were only okay. There were no napkins and, upon asking, was told that there were no napkins at all, anywhere in the store. And the soda was horribly mixed.
Also, slightly more expensive than normal because it’s part of the Doubletree Hotel.
Very disappointing.

I mean I like Einsteins as much as the next guy, but the staff here is just the worst. Rude, incompetent, and couldn’t communicate to each other the fact that I needed a box of coffee.

Nothing fancy here, but we were looking for a quick breakfast bite before heading out for some serious shopping and tourist attraction stopping.
Found a decent selection of bagels, but not as many as I expected. We ordered and pulled a few small tables together for us. There are not a lot tables here… or chairs. I think most people must grab n go.
Most of our bagels were given to us, but they missed one, so I caught the eye of the guy behind the counter and he whipped up another one ASAP. No biggie.
We’d stop here again. Glad to have found it.

Nooooo… how can you run out of cream cheese for my bagel. At least I got the bagel toasted nicely and the bagel was still yummy.

No idea why people are so harsh. Granted, I’m more familiar with the West Coast versions of this place, this one holds it own.
The cashiers are super friendly and my bagels both times I went were done before I had even finished paying.
In the morning I got a cinnamon raisin bagel with cream cheese — exactly how I’d expect to be, nice and toasty and a little too much cream cheese but it’s an easy problem to resolve since it smooshes out the sides anyway.
In the afternoon I got a bagel thin club — it was surprisingly fantastic, and for only 350 calories?! I’m sold.
The vanilla hazelnut coffee is probably my favorite thing about this establishment but it’s the same at all of their chains — reliably fantastic!
Way better than the standard fake coffee place that most hotels have.

Awesome staff, mediocre food and coffee. I’ve been to better Einsteins when it comes to coffee quality. But a decent stop, especially with the $ 8 coupons from skipping housekeeping at the Doubletree.
I’ve seen reviews about the staff being rude; I didn’t have any problem with them the three days I was there. I actually thought they were exceptionally friendly.

The first time it was alright
This time the egg tasted like cardboard. I couldn’t make through half of my bagel

This place is hit or miss. I almost always get the same thing, an asiago bagel toasted with light cream cheese. There is no consistency at all, and yeah I know people put cream cheese on bagels in different ways but sometimes I’m pleased and get a lot of cream cheese and sometimes I barely get any.
I waited 18 minutes today for a bagel with cream cheese. On top of it, they ran out of asiago bagels so despite having already waited 15 minutes I didn’t really feel like waiting at least 10 more minutes so I just changed my order to a different type of bagel. Really frustrating.
It’s annoying that when you come here, you have no idea who is still waiting for their food and who already got it, so on a day like today when you think there are 4 – 5 people in front of you — guess what you might be in for a surprise when they call the next number and it’s like 20 away from your number. wtf.

I mean it is an Einstein bagel. They are good and tasty. I’ve had the lox there and it was great. The people who work there are not that friendly but you don’t go to this place for the service. You go to eat. But don’t expect a seat too on the weekend because it is a small place and in a hotel.

Had breakfast here on my last day in Chicago, very small place but ok staff and good choices in breakfast.