Embassy Suites Chicago Downtown Lakefront

Solid four stars. Safe bet, good locale, Whole Foods across the street, Timothy O’Toole’s and West Egg very close. Über rides were quick and easy.
Managers reception on Sat was nuts but it clears out during week. A little long waiting for elevators at peak times.

We have been coming to Chicago for many years and have stayed in many hotels in the downtown area. This one is the worst.
Check in was a disaster with long lines understaffed. A man changing his child’s diaper on the floor next to check out seriously?
The happy hour was filled with crazy long lines for warm bad wine and two hundred people trying to arm wrestle over a few chips and salsa as well as some pretzel bites.
The rooms were ok, but at 2am the party started two rooms down complete with pot smoking and Fetty Wap blaring. Until the security finally came. Of course the floor was awake by then.
Should have known the breakfast would be bad because when you put up signs that say that the lines are «red» from 8 – 10 am. Worse than I could have ever guessed. The line snaked throughout the hotel lobby and they ran out of food.
Obviously they were not prepared to serve that many people. But wait the hotel has enough staff for the number of rooms right? Well even one short after kicking out the 2 am party folks.
Never again will I stay at this Embassy Suites. I am a frequent stay member with credentials and rank this as the worst hotel stay in 40 years of travel.

I’m not sure what has happened to this hotel as our family frequents this hotel for holidays and it was pleasant; However this year was subpar. The staff wasn’t unfriendly but they weren’t very welcoming. The room was ok, doesn’t look like a Hilton kind of cleaning was done. Breakfast had very looooong lines for food and dishes (they need more clean dishes). Two days after checking out. I was billed me for room service that I NEVER ordered. Asked for proof of the order and to speak with a manager the thick accented lady hung up. Oh and on one of the floors the glass railing, was boarded up looked like it broke. Made me feel safe. Typically for balconies being able to lean down and view the lobby adds to the ambience but is scary

Great hotel!
The rooms are spacious and well-​appointed. Everything seems new or newly remodeled. The lobby and lobby bar are both excellent.
They have a nightly reception with free cocktails, beer, wine, soft drinks and snacks.
The free breakfast is better than most hotel breakfasts, especially if you go for the cooked-​to-​order eggs/​omelets. The service here is top notch and the prices are reasonable, given the high level of quality and comfort. I love this place.

What really scared me was the fact that a complete stranger walked in our room. She had two room keys in her hand and apologized and said she was assigned to this room. But that she couldn’t open the door and had housekeeping open it for her. Then left. I called the front desk and the supervisor for cleaning & security came up, did a lock interrogation, and said they would let us know what happened. When we checked out an hour later the supervisor from the front desk at first said they would let us know then said it was a lady who is assigned two floors up went to the wrong floor. I told her what the stranger said and that the supervisor of the cleaning staff said «My staff said they didn’t do it.» So then she said she would go find out and get back with us. We had to leave at the time but so far I haven’t heard from anyone. That was two days ago. Who was that person? AND if you don’t know don’t lie!
So I only gave them one star for cleanliness.

This hotel is a solid 4 stars Hilton property.
The room was comfortable and clean. The breakfast options are plentiful and cooked to order.
I particularly enjoyed the complimentary happy-​hour each evening. While the drinks were all rail drinks, you couldn’t beat the price!
The elevators in this hotel are incredibly fast and that really made going up to your floor a breeze. The atrium was also a pleasant surprise and makes for a beautiful lobby, though you might not like it if you are afraid of heights.

Embassy is part of the Hilton brand and a big part of why we chose this hotel for our Chicago trip. The other reason we chose this location is because it is in the part of Downtown Chicago we were most interested in. We were located across from a Whole Foods, down these street from Target, Walgreens and next to an AMC movie theater and a Lucky Strike bowling alley.
We are walking distance from the lake, the Chicago River, Grand Park, Millenium Park, the train system and many, many local stores & restaurants.
The overall Embassy Suites staff was wonderful and super nice. Dinah, the front desk person that checked us in, upgraded our room since we are Hilton Honors members, for free! That was an awesome bonus.
The Bellweather Meeting Spot and Eatery is located at the garage level of the hotel. The food is not only delicious, the wait staff is great and made awesome suggestions and the food is reasonably priced.
There is a 24hr gym and a pool that is open from the morning until 11pm. There is a gift shop open until 10pm and if you forget your toothbrush, razor, shower cap, toothpaste or whatever, they will give you those!
Breakfast is provided every morning. Monday– Friday, the breakfast is 6:30am-9:30am. On weekends, the breakfasts are 7:30am-10:30am. Cocktails and appetizers are available 5:30pm-:7:30, if you just want a little snack, this is perfect.
The rooms are a good size. Our room, which was on the 7^th level, was just about the SL, was a corner room w/​great views of Downtown Chicago.
Honestly, if I ever come back to Chicago, and I am certain I will, I am DEFINITELY staying here at the Embassy Suites in Downtown Chicago!

I really enjoyed my stay at the Embassy Suites. It was a convenient location, only a block away from the Gleacher Center. Whole Foods market was right across the street. The hotel staff was friendly. I was able to check in early since there was an available room. We enjoyed the cook to order breakfast and also the evening cocktail reception. The room was clean and the bed was comfortable. My room was up on the 10^th floor and had a river view which was really beautiful. It was a nice restful stay.

I had pretty good experience here — the room, front desk staff, bell staff and parking.
The room was clean and good size for a city center hotel. In other Embassy Suite Hotels, they had curtains to cover the windows next to the front door — which did not do much for privacy when you were in the living room. This hotel was a bit different where they have wood shutter and gave you much more privacy from the hallway. I liked that.
The free breakfast was why I selected this hotel among the options I had around the area. The custom made /​cook to order counter always required a bit of waiting time but the cook was good and efficient — and I liked the quality of the food. I went there on different times on each day of my stay — from 6:30 am when it was first opened to various time until 7:30 am. The place got crowded around 7 am but you can usually find seats /​tables (this was on weekdays).
I also liked the fact the registration lobby /​restaurant seating area are in the «sky lobby» on the 5^th floor away from the main entrance from the streets. No complaint there.
The big complaint was the WIFI. I think that the IT staff here were using the equipment from 1980s and probably still using the analog modem… :-) It was so painfully slow and unreliable that it was hard for me to be productive for any type of work. My personal hot spot from my phone and iPad saved me from work disasters several times — no thanks to the hotel. They should give us biz guys a bit faster and more reliable connections as WIFI can be a deal stopper!
Overall a good experience and liked the hotel. Will repeat when coming back to this area.

Great place to stay in Chicago. Phenomenal front desk service and attention to detail.
Our room was on the top floor and it overlooked the awesome streets. One thing to note is for some reason there were a million spiders outside of our window. A million. Not even exaggerating. I don’t know why the outside of this hotel was infected with so many!
Our room was nice and huge, it was a suite I believe so it was spacious with a living room and huge bedroom.
The bathrooms are small and there were three sinks in our room lol! One in the bathroom, hallway and the bedroom. It was quite comical!
The location was awesome, right across from Whole Foods and next to a theatre, bowling alley and sushi spot.
The wifi sucked, it was super slow but who cares you can go to Starbucks to check emails!
There was free breakfast every morning, the line was kind of long but who is in a rush in the morning anyway? Not us on vacation!

I stayed at this hotel for work trade show July 12 – 15. It was not a good time. The room I had was not very clean. There were hairs in the bathroom all over the floor. One of the bedspreads had a rust looking stain on it. The AC barely cooled the room at the lowest setting you were allowed to put it on.
The only thing good about this place is the location. If it was me paying for it I would have caused a stink. But since I wasn’t I just dealt with it.

Our family of five was very pleased with our stay from the moment we checked in the last Saturday in June to our late check out on Wednesday). Front desk was friendly and accommodating, rooms were clean, the location is perfect, and the breakfast and Happy Hour added value and convenience to an all around perfect stay.
I’m surprised to read the poor reviews. None of us had problems with the free WiFi (2 tablets 2 smart phones). We didn’t have noise problems either. The breakfast area was only crowded on the weekend and Monday, but there are signs throughout stating the busiest times, so we just went down early to avoid the crowd. The selection changed daily and there was always an Asian breakfast provided. All five of our pallets were satisfied. Snacks provided at happy hour were perfect for getting kids something in their bellies before we walked out to dinner and waited up to two hours to be seated.
The location was perfect for us to walk to the Navy pier, Willis Tower, and major shopping around the city. The parking was expensive ($ 60/​night), and we didn’t really need our car to get around the city, so if possible, do not take your car.
We had a fabulous experience, my son enjoyed the pool and I enjoyed the fitness center.
We would definitely stay here again.

I would never stay at this hotel again. We arrived in our room and there is hair alllllllll over the bathroom floor as well as in the shower. It was clear that the floor was not at all cleaned. There’s nothing worse than walking in to a dirty hotel room. It just makes you completely uncomfortable the rest of the stay. We called the front desk and they promptly sent someone up to clean it.
According to trip advisor we were supposed to have free wifi. Nope. You had to pay for it. The concierge gave it to us for free anyways, however, I could not do a single thing with it because it was incredibly slow (even though I had four bars).
We stayed for 2 nights and the second day we were there we left the hotel room at about 8 and came back at 5:30 to the maid cleaning our room! I have never had a maid come so late to clean a room. We were almost late for our evening event because we could not get ready while she was cleaning.
Breakfast was okay the first morning. I would say the pancakes are pretty gross. There’s a wide variety of food, though. The second morning, however, we were grossly disappointed by the breakfast. We arrive down there at 7:30 (far from the busiest time of the morning). My mom goes to get breakfast while my son and I wait for her to come back. She comes back with eggs and French toast for him. They had no silverware for the first 15 minutes we were down there and there was no yogurt (they always have yogurt). So we say there for 15 minutes staring at food while waiting for someone to brig out silverware. They also had no pastries for quite some time and when they did bring them or they were all donut holes. I got a bowl of oatmeal. I took a bite and decided it had a weird bacon taste to it as well as a strange texture. My 3 year old (who loves oatmeal) asked to have some so I gave him a bite and he immediately started gagging and almost vomited at the table! To top it off, shortly after this, my mom found a hair in her eggs. We were quite finished after that.
I have stayed in an Embassy Suites before in Columbus, OH and it was great. I was completely disgusted with this one, though and will never return.

This hotel was well worth the extra money we spent. The breakfast & Happy Hour daily was my moms favorite. I loved the location & the service. Robby in the bar was very helpful went way beyond his normal job to help out. Also I had some bad heart burn & I believe his name was Edgar got me a glass of milk to help me out! These guys made our trip special.
The only issues we had was we asked when we checked in to have the incidental charges for the credit card we had paid for the room with on a different credit card. They charged both cards for our 4nights about 1,000 $ on each card & eventually charged my card back but it took about a week. I didn’t exactly have that kind of money at the moment to be held that long. Also we asked for coffee pods for our room & they never arrived. So we had to make a few calls & it seemed like giving us 2 cups of coffee each/​each morning was way too much?

Frankly speaking, I’m not a big fan of the layout of any Embassy Suites, in general it just isn’t my type.
But the rooms were very nice and I had a very nice view as well. It was clean and had a good vibe going. I enjoyed the stay there.
Recommend for everyone. Check it out if you don’t mind the layout of Embassy Suites.

This may be my 7^th year staying here. I look forward to bringing my wife and family some day (somewhat soon. ?)
It is great for this location, somewhat central to what you’d want
They always do a great job here, I look forward to coming back soon.

This hotel is doing it right. I was there late April for my first visit to the Windy City and I was very pleased with my choice of hotel. I choose them from a least of potential hotels on Travelocity and it was the added features that won me over.
First impressions of the hotel almost always come from the first staff members you meet. Right away the concierge service was great and very accommodating. Nothing was a problem and they gave us a few suggestions of places to stop into on our first day.
During our visit they were coming to the end of fully renovating the hotel with basically completely new room look and furniture. It almost felt as if we were staying in s brand new hotel. Even though there was construction staff on a few floors I could barely hear them and they were not a disturbance at all. A bonus here is hot breakfast every morning. That was my one stipulation when choosing a hotel and they delivered. And free cocktail hour every night!!! Very friendly bar staff and they gave excellent suggestions of other bars with great views. Pretty much all staff members at this hotel genuinely seemed to enjoy their job. Who ever is training them on customer service is doing a great job.
No free WiFi but there are ways around that. That is my only recommendation for this hotel. They don’t have many «rooms with a view» because that side of the hotel is mainly the elevators. We asked for a view in our notes however when we got there they were unable to accommodate. They made up for it by giving us a few extra features since thru could tell our disappointment.
Great location to start off Chicago adventures, but it is about a six block walk to the closest subway. Not the end of the world and they certainly can’t change that.

Fellow Unilocalers,
This hotel was great! Great location in downtown and probably the best breakfast you will get included in your stay at any hotel. Full buffet, omelet bar, juice stations, cold cereal plus every break food you can think of. Staff was very friendly and very knowledgable of the city to make recommendations and such. The rooms were perfect and have no complaints. They also have a happy hour in the afternoon with snacks and free adult beverages. It’s worth the money at this place. I would stay here again for sure.
The only bad part of staying here is that when you reach the hotel. It’s a long walk from the actual entrance to the room. A good hike.

I stayed here for lollapalooza and this place definitely served its purpose. It was a good place to come back to at night, and because it’s all suites it was nice because our friends could crash on the couch. Free breakfast, a minifridge for my fruit and veg and a microwave for my oats, and a nice little table for me to make a mess of all my stuff on.
The biggest drawback to this place is it’s just kind of annoying to be here on a busy weekend. I have yet to go on the elevator once when it doesn’t stop on every GD floor, and it takes two elevators to get to the street. The breakfast is free and decent, but the lines are crazy.
I probably wouldn’t stay here again– I’d rather just spend a few extra bones and stay somewhere nicer or stay with a friend– but if you’re looking for a solid spot in a quiet part of town, I recommend it.

I really enjoyed the suites here, nothing like some leg room to make traveling better. The hotel had a «cruise-​esq» feel to it… the living room overlooked into the open atrium… reminded me of the deck plans on cruiselines. Also, with the complimentary buffet breakfast in the morning in the lobby, it solidified the cruise-​feeling.
Clean rooms, tvs in living room and bedroom. Great buffet breakfast! The conference rooms were nice, as well as the refreshment services they provided (cookies, teas, coffees, fruits, etc). I would recommend!