Enterprise Rent-A-Car

While getting the car and the actual car itself was a relatively okay, the customer service here was absolutely horrible. One of the worst things about it was that he kept saying «I’m actually a really nice guy», which maybe he is — but no matter what he probably should not have been telling the customer (me), that I was rude, aggressive and mean. Which is not something you tell a customer– multiple times. I told him multiple times that I needed to get back to work before lunch ended, but he just kept saying that I was being rude and not finishing my transaction.
When I left the parking lot, I confirmed that the car would need to be filled up to ¾ tank. Which was 3 bars empty. However when the car was brought back with three bars empty, the same self proclaimed «nice» guy said that it was at ⁵⁄₈ full and charged me extra. Regardless, I will not be showing up here again — Enterprise was decent so maybe I’ll try another location.

Called Enterprise to book rental car. Enterprise phone agent advised that car would be available at this location for pickup within the hour. Took bus to location to pick up car. Upon arrival was informed unapologetically that there were no cars available. Period. They had the reservation, but no car. Isn’t this a Seinfeld episode? Bottom line, very poor customer service experience, won’t be using this location again. Certainly not without verifying and re-​verifying that my car is available for pickup. Be forewarned, having a reservation at Enterprise is apparently not enough…

The location on Northwest Highway in Chicago are great to work with. I needed a 15 passenger van for a trip. I reserved the van in Jan 2015 with the Evanston location and at the last minute they said that they wasn’t going to have one available. I called the 800 number & was placed with the Northwest Highway location and a van was reserved.
I asked the Evanston location if they could contact the other location to get it sent to the Evanston and was denied. Needless to say I would not recommend the Evanston location for car/​van rentals

This location could not be nicer nor easier to find – and returning is a breeze. Thank you for the great service and thank you, Russ, for the safe ride after dropping my car off!

First time I’ve used Enterprise for my business travels. I was really pleased with their selection and even received an upgrade. They came to my home to pick me up and making a reservation and filling out their paperwork was a breeze. Very friendly staff. I’ve signed up all of my business groups to utilize their locations all over the Chicago metro area. Looks like a match made in heaven. Great rates as well.

I have rented cars from Enterprise Rent-​A-​Car for over 25 years, and this is my favorite site. It is conveniently located next to the Gold Coast Auto Body which is very convenient. In addition when I have rented a car for other reasons they will come and pick me up. The big bonus about this location is they have a large lot right on the premises where they store the cars and large selection to choose from. Other Enterprise locations customers are made to wait while the agent locates a car for them «near by.» The cars from the Division Street location are alway well maintained.
In addition the staff bend over backwards to help you in anyway they can, always polite and very accommodating. They have made arrangements at other locations not in the area for me which helped to make everything go smoothly.
This location of Enterprise Rent-​A-​Car definitely deserves their five stars.

The agents are great, the rentals are clean. Customer service friendly. Thanks Dave…

This location provided me with my easiest and most pleasant experience with Enterprise.
They called and emailed me a few days before my scheduled rental date to ensure that I had everything in order. I requested a specific car and they gave it to me for no additional cost.
I brought my own insurance card with me and they never even tried to sell me their brand of insurance. They had everything in order when I arrived, had the car warmed up, and a guy scraped snow and ice from the windows.
My car repair took longer than expected and the insurance company stopped paying for the rental. Enterprise allowed me to keep the car at the discounted rate. They were also flexible about dropping it off at an alternate location after-​hours.
The guys who worked at Enterprise were all friendly and professional.

I rented a car from this place while getting my car repaired at the body shop next door. Nick was very helpful and accommodating and offered me a good rate upon pick-​up. When I returned the car, Dave took care of everything and gave me an additional discount. So I’m happy with the experience!

Dear Enterprise,
I wanted to remind you that no means no! No I don’t want your additional car rental insurance no matter how many times you ask me. Also, you can continue to show me the clip board with the quarter size circle while explaining to me that any damage bigger then that circle will have to be reported to my car insurance and my answer is still NO!
I just recently rented a car from this location after dropping my car off at Gold Coast Auto Body for repairs. Enterprise is located right next door, which made the entire process of dropping my car of and getting a rental VERY convenient. I was also in and out of Enterprise within 30 minutes and in an upgraded car then what I was supposed to rent. However, I am only going to guess that the guy helping me makes commission off selling the additional car rental insurance. He most have asked me 15 times after I already told him no. He then proceeded to tell me that the additional fee would be covered by the person who hit me insurances. Which my the way is a total lie! I finally agreed to take the insurance fully knowing that I was going to call and have it removed, which also required me to take the car to any Enterprise location so they could look the car over before I could remove the additional insurance, but at the time if it meant the guy wouldn’t ask me one more time then it was worth the hassle.
The place was friendly, quick and convenient, but be strong and stern when you tell them you don’t want the additional coverage.

George and Katie took very good care of me these past couple of days after I was in an auto accident and dropped of my car at Gold Coast Auto Body next door to get repaired.
Although I showed up last minute to get a car from them (which they did not have) they scrambled and got me one in less than 20 minutes. Unfortunately the car they got me had definitely seen better days and so they both again went completely out of their way to find a replacement car that was so much better, delivered it to my home and drove away in the first one.
You rarely experience this level of help and personalized service anywhere nowadays so KUDOS and THANKS to both Katie and George!

As a car rental virgin Enterprise was easy, cheap, and fast — just like your first time should be. The day before I was supposed to go out of town, my car broke down, so I was forced to get a rental car the day of my trip. I picked the closest place to my work (great location on Division between several car dealerships and half a block from a bus stop) and they just happened to be running a ½ off special for the weekend. My lucky day indeed! I reserved a car online and they immediately called me to make sure I brought proper documentation and how to pay (debit cards=big hassle) which was great since I’d never rented a car before! When I got there the staff was very friendly and in no time I had my car.
My only complaint was that my car had a cracked front bumper (from the previous renter). They DID offer to get me another car but I would have had to wait until they went to another Enterprise to get it. Great store, but on the smaller side. I honestly didn’t care too much because it was snowy weather and I didn’t have to worry about wreaking a brand new car!

Probably the biggest 2 headache of my life. They lack selection-​period-​point-​blank. I wouldn’t say its this particular locations fault but the person who set the reservation didn’t tell me I had to bring a ton of paperwork there if I wanted to use my debit card. Grrrrr! The representative there was nice although he kept giving me the stank-​eye like I wasn’t good enough for his generic black dress shoes. Didn’t even walk out with a rental.

This place is excellent. My boss had me bring his car to Gold Coast Auto Body and then asked me to get a rental car — all in about 30 minutes. I’m thinking «Hm…how am I going to drop a car off and then find a random place to rent a car without being able to do research on nearby car rental places?» It must have been my lucky day because this Enterprise recently opened right next to Gold Coast Auto. Renting a car was easy and efficient, and the employees were extra nice. Good call opening a rent-​a-​car right next to an auto body — definitely comes in handy!