Enterprise Rent-A-Car

Most of these reviews that I write for Unilocal are because I really find those hidden treasures where I go where people really know how to treat people nicely. Enterprise on North Avenue is one of those places. The gentleman was efficient and had everything prepared for my reservation, the car was impeccably clean, he asked all the right questions and didn’t try to give the hard sell. I realize that they don’t have convenient weekend hours for some, so that’s why they don’t get the 5^th star… but, I would say this, if I don’t review something on Unilocal, it means that they aren’t worth my time. Enterprise on North is worth the time!

The customer service at this location is much friendlier than what I’ve experienced at Hertz which is usually the company I use. The main issue I have is that Enterprise on North Ave was not upfront with additional charges to my rental agreement. After the vehicle walk-​around I was handed the clipboard to sign and keys to the car.
Luckily I asked «there’s no additional insurance added on, correct?» because they automatically included liability and supplemental insurance. The rep says «oh, you don’t want liability» and I responded «by law, Illinois says you need to give me standard liability for free.» (no comment from rep). He then asks me about the supplemental collision insurance for the vehicle. I replied that the Capital One card I just gave him to swipe covers any damage up to $ 50K. To which he replied «Wow, really? I never knew Capital One did that.» He was such a poor liar I actually began to laugh.
After signing 4 different TINY waiver sections in a TINY box on the rental agreement I was on my way… and saved about $ 40 a day.
Enterprise on North Ave, you just lost two stars because you tried to scam me :(
************** UPDATE 7÷15÷2015 ********************
As you see below, Enterprise did respond to my review and I contacted them via email. I received a quick phone call from the local District Manager who acknowledged that insurance add-​ons need to be clearly covered with the customer at the time of the rental. He said he will follow-​up with the North Ave location and was very sincere.
thanks for the speedy response Enterprise!!!

I always get great service here. Whether or not they come and pick me up or drop me off, it is my first choice is my search when I need to rent a car.

I arrived at the North Avenue location to pick up the vehicle I had reserved online to treat my girlfriend to a weekend in Wisconsin skiing. Upon giving my name, I was told that they would not accept payment via debit card unless I had a copy of a utility bill that matched my DL address. Since I always carry a utility bill with me at all times, we had a problem. I was told that they attempted to contact me and inform me of their new policy (which doesn’t make a whole lot of sense) but that they had a non-​working phone number. I made the reservation online… how about an email? The store manager, Melissa, made no effort to solve the problem and seemed to enjoy my misery. She obviously needs a refresher in customer service. It’s a shame that a «family run business» would hire someone like her. Worse yet, when I called the district manager to let him know he had a problem my call was never returned. I went down the street to Hertz and had no issues.
Quick response below was referred to another «group» and there was never any follow up; no «hey, try us again» or anything. Not so surprising that store managers like the one here keep their jobs and continue to think they have done nothing wrong.
*Avoid this place at all costs, Hertz is right down the street.

GREAT customer service. Paula helped me out and seriously made my day she was so nice. Yay!

I was in a huge hurry in the morning. I had jury duty out in Maywood and my car reservation was for 7:30am, right when the location opened Monday morning. The weather was horrible so I was going to be super late. I ran in, the employee working that day already had the car waiting for me. He helped me rush to clean the snow off of the car and got me on the road in literally 5 minutes! He was extremely helpful! I wish I knew his name to mention him specifically, he is an asset to this location for sure, but also every time I’ve used this location they have been very nice and accommodating! Thank you!

The staff at this location could not be nicer. In a perfect world, I’d rent my cars from here all the time.
So why 3 stars?
1) There’s no after-​hours drop box for keys. Considering they close at noon on Saturday and aren’t even open on Sunday, that’s a gigantic inconvenience. I often rent for the weekend, but when I’m done with the car on Sundays, I just have to sit on the keys until Monday morning. Weak.
2) There’s no designated parking if you do return the car after-​hours. The employees will tell you to to park on the street, but those spots are always full. They once told me I could park under the El tracks, but now that’s not an option.
If you happen to be renting during the week and plan to return during the week, this is a great option. If you ever plan to rent during the weekend (gasp!), you should look elsewhere.

meh, not too impressed with the service here. first of all, be aware that you CANNOT return after hours! that kinda bit me in the ass… but oh well.
i scheduled a pick up and the guy couldn’t find my address and i had to walk a ways to him with heavy luggage… not cool. also there are only 2 employees who work there and often 1 is out picking people up. there will probably be VERY long lines.
also beware the ‘quote’ you’ll get online. that will not even be close to what you are charged. all in all, next time i’ll go with either another company all together or at least another location with better service.

My parents came in town for the weekend from St. Louis and, to fuel (pun intended) my mom’s obsession with outlet shopping and Ikea, we needed a car to get around the suburbs.
Before coming in, we did some searching and found another Enterprise location that was offering a sweet deal for weekend rentals, $ 20/​day. We called these guys, who didn’t have the deal but were in a more convenient location, and they agreed to honor the price. Score! Mike was super sweet when we called and canceled the first day due to inclement weather and still gave us the good price!
Finally, we were ready to pick up the car and scheduled a pick-​up. Unfortunately, the driver had some trouble finding us and was late. Mike at the front desk apologized profusely and agreed to waive the charges for the gas.
Mike and the team at Enterprise get an A+ for customer service and will also receive my future business.

Check your receipt against your copy of the rental agreement!
My wife and I just returned a car that we had rented for a few days after our car was totaled. When my wife picked the car up, she declined all insurance on the car. When we went to return the car, we were changed for all forms of insurance, which ended up being about $ 45/​day. Luckily, I realized what had happened and checked the original rental agreement against the receipt I was given before we left. I saw cryptic charges like «PAI» and «DW» on there and wondered what they were. I had to look through the original rental agreement to see what the cryptic letters meant and found out it was the insurance that my wife had declined.
Now, I will say that Enterprise did refund the money to my credit card with no problems. However, it does seem like it this Enterprise location may be trying to wring a few extra dollars out of its renters by «accidentally» leaving unwanted charges on the bill and waiting for the customer to notice them and have them taken off.

I will not return to this Enterprise location.
After calling several downtown Enterprise locations without any cars available, I rented a car from the North Ave location for work last week.
While picking up the car, I was in a rush and didn’t do as good of job checking the vehicle as I normally would — BIG MISTAKE!
Upon returning the vehicle, an individual — different from the one who checked me in — noted a few scratches on the back bumper, claiming they were not recorded during pick-​up so he would need to write them up.
This location processed a claim against my insurance for the «damage», which I’m fairly confident did not happen while in my possession (to be fair, I cannot be 100% sure).
Regardless, I felt that the people working here were slightly shady and dishonest, and I will not return as a result.
I usually rent a car for work at least once a month from another Enterprise location on Madison Street in the Loop — which I would absolutely recommend! But coming back to this North Avenue location will not be an option for me in the future…

The guys I interacted with at Enterprise were great! When I called to get a quote they asked me where I worked and I was able to get a corporate discount. When I picked up my rental and returned it, the staff was friendly, polite, and very customer service oriented. Overall they made a stressful time with my move a lot more bearable.