Enterprise Rent-A-Car

This location is very convenient for me (in the West Loop), and most of the people are friendly. But I had an experience with my last rental that has changed the way I will rent cars in the future. When I picked up the car, and was reviewing the car for any damage, the associate told me that the car had a full tank of gas. I should have checked, and not taken him at his word. I drove two blocks away and parked, and discovered that there was only ⁷⁄₈ of a tank of gas.

The people at this location are really nice, as most people are at any Enterprise (I always rent through this company). I did have an experience where I was renting a car for business and had to drive 3 hours to Michigan. Unfortunately I had to wait for them to bring a car from another location which took 20 minutes. I started to get nervous that I would actually be late for the trade show I was attending. Luckily I made it on time and one of the guys (Garrett, I think) called later that day to make sure that I made it on time and was very apologetic. I was very happy that he took it upon himself to check in later to make sure everything worked out ok. He’s a great asset at that location. Even when he’s obviously very busy, he makes all the customers feel welcomed.
The reason for 4 stars instead of 5 is really because of the car selection there. They can’t keep as many cars there as they rent, so they have to sometimes round them up from other locations. Also, the cars are more worn and have more miles then another location fairly nearby. This location is convenient in relation to where I work, so I will come here often for my rentals. I would just suggest getting there 15 minutes before your reservation if you are on a time crunch to get somewhere with the vehicle.

Definitely the most friendly and helpful Enterprise I’ve been to. They paid for a taxi to pick me up and take me to them. Then they offered me the use of a GPS that had been in their lost & found forever (so basically I would get to use a GPS for free); unfortunately, the GPS didn’t work, but it was a nice gesture. Upon returning the car, they offered to hold my luggage behind their counter while I went to go get a sandwich before leaving to get on the CTA, and they also were very helpful in getting me directions to the airport via the CTA, and directing me to the nearest Orange Line station. Absolutely no complaints, AND the car that I rented was brand-​spanking-​new (only 30 miles on it!)

$ 47.95 per day for a sub-​compact car in the middle of the week? I am personally insulted. When they quote you that price, that means that they think you’re stupid enough to pay it. Then when you say ‘no thank you’, they try to start to negotiate — ‘I can try to get you a corporate rate’, for example. Oh, suddenly I’m not that stupid, am I?
If you want to be insulted, call this location and try to rent a car.
Update ¹²⁄₂₆. If you want to be fkucked in the ass, call this Enterprise location and they will price gouge you. Assholes. $ 100 for a compact in a snowstorm? I hope this mf place goes out of business.