FedEx Office Print & Ship Center

I recently visited this location during the winter time to have a few packages shipped. There were only a couple people in line; including myself, and two employees behind the counter.
When it was my turn to walk up to the counter, one employee said, «You know it’s cheaper to use our self-​service shipping station to your left, right?» I felt a little awkward, but kindly insisted he move forward with my transaction since I’d been waiting in line.
A few days later when I was walking in the neighborhood, I stopped back into this FedEx to ask another employee if it truly was cheaper to ship at their self-​service station. They confidently said, «No, everything will be priced the same way whether we ship for you or you do it yourself.» I just found the customer service to be less-​than-​average here, and felt like a burden to the employee on that particular day.

I do not recommend FedEx (not just this location) under any circumstances. We needed to have participant workbooks printed and shipped for a workshop. We asked that everything be delivered by noon on Monday. We sent the material several days in advance. On Saturday, we called to check in and were told the order was «in production». On Monday, I called the client at 3pm to make sure everything arrived. It hadn’t. I immediately called FedEx and spoke with a manager who lied to me. No apology. Nothing. Instead, he blamed my colleague.
I don’t appreciate being lied to – especially when I was copied on the email he said he never received. Keep in mind this was 2 days AFTER his co-​worker said the order was in production. Long story short, my colleague had to pick up the workbooks herself at 10pm Monday (10 hours after they should have been delivered) and hand-​carry them for 7am delivery to the client on Tuesday.
In addition to this $ 600 order, we have literally spent THOUSANDS of dollars at this location over the past few months. You’d think they’d care about that. Obviously they don’t. Never again.

We attempted home delivery because we wanted something fast. The driver just posts paperwork that we were not there even though I am at home. I call and they say he will return in two hours. I sign the paperwork allowing him to drop the package off without liability, including my phone number and hang on the outside door. The driver ignores the paperwork, calls the wrong number and leaves again. FEDx is not for anyone wanting speedy delivery! We live in the City and now must walk to their office.

Needed to print some documents for a visa. Logged on to their computers at 30 cents per minute, to find that NONE of their internet browsers were current. This made accessing my Google Drive impossible. I signed off and went to the counter to complain, only to be told that «none of the Fed Exes have these updates yet». (That doesn’t even make sense…)
I went to the UPS store a half block away, where I quickly and cheaply signed on to a browser that was kept current, and was able to effortlessly print the documents I needed.

Every single time I order copies for a presentation from this location, they NEVER have my stuff ready on time!!! 5 times now. This last time I gave them over 24 hours notice! I am running a business here people.

The employees try to be helpful but the so called «protocols» Fedex has in place are simply burdensome and archaic at best, and profiteering at worst.

The man working the A.M. crowd today was a pleasure. He knew customers by name when they walked in, greeting each person kindly. His mood made my mood better, and that was 7am.

agree with prior reviews, organization is poor. was in there today. the guy at the shipping desk was busy with a client and told the other staff person to wait on me to open an account when she was done with the print client she had, she indicated ok. .when her print client was done she waited until another print client walked in the door… ignoring fact I was waiting and was next — obvious lack of team work here as she would take care of her side of the store (print) and he could take care of his (shipping) regardless of what customers were waiting… looks like a good location with the machines and the work space they provide but can’t count on the customer service.

I was already annoyed that I had to come here to print a Ticketmaster ticket tonight. I came and logged on and printed something and as I looked around for my ticket I hear someone in the back say «Print it again. The B&W printer is broken. I will give you your money back.» Isn’t this a printing store? You mean to tell me that you only have one printer? Keep the $ 1.09…its obvious you guys need it more. It was not worth my time to wait for you to stop what you were doing to provide customer service.
During the beginning of the week I had come here for an estimate to ship something to Germany. They quoted me +$ 200. I mailed the package at USPS for $ 60. Why do I keep coming to this place??? Clearly the feeling from other Unilocalers is consistent.

Three tries to get one photo scanned in. First person said that he didn’t know how to scan. The second told me that it would be at least 24 hours (to scan one picture?). The third time, when I finally, when I picked up my scanned photo it was a low quality PDF and not the high resolution JPG file as I paid for. I then took the picture back to my father’s house, put it back in its frame and hung it back on the wall. Not until I got back to my office did I find that I did not have what I needed. Their answer was to come back in wait for at least 15 minutes while multiple people stand around not working and then they would not charge me again. To make all of this worse, they required me to buy a stick drive because their «policy» doesn’t allow them to email.
Service is dead at this office and I suspect that with this level of laziness and incompetence that this is endemic in the organization. It makes me want to switch my package business to UPS and use any other printer on earth.

While this location has every type of printer and every service you could possibly desire from a shipping/​printing place, the organization is poo, there are no clear signs or directions explaining how to make something as simple as a print and they were
*way* understaffed with only 3 or 4 guys working.
All I needed to do was print 6 documents on my (fancy looking but normal) paper. I had the documents in PDF, which eventually worked out, but had to transfer them to a flash drive as their systems wouldn’t read my hard drive (mac configured). I didn’t check the time for sure, but
I was easily there for an hour, maybe two.
When one of the men working finally had time to help me, all of my documents were printed in literally
2 minutes and cost me a whopping $ 0.75,
which I think is fair because all I used was their ink, but this whole adventure was a royal waste of my time.
I don’t have any hard feelings, but you might want to use a friend’s printer if your time is precious.

Poor cut jobs, did not follow instructions 3 times. Prices were very high for printing.

Man its been a while since I’ve been here. They sure did get friendlier. I guess im used to mean people here. They were helpful but a bit pricey. I’m just saying, I’m on a budget. Haha.

Excellent customer service! Every time I go here, the team at the counter is very helpful. I enjoy being a customer here and the professionalism is very appreciated. Thanks for all of the times you helped me.

These folks are a class act. They treat us as neighbors and part of the community rather than strictly «customers». They will spend as much time with you as necessary to make sure your needs are taken care of properly. When they heard that I was printing a banner for a not for profit children’s event I chair for over 1000 kids, they generously agreed to apply a discount so that I could stretch my meager budget for the event. I offered to acknowledge them as an event sponsor on our sponsor banner, but they were fine just «supporting the community». How wonderful. They certainly «paid it forward» and I will be returning as a loyal customer. Thank you!

wonderful. Everyone was so helpful and made our experience superb.

BEST OF THE BUNCH
Typically I go to Kinkos… oh wait… FedEx Office… honestly why did you change such a well known name brand. That’s like Kleenex deciding to change there name to Booger Sheet. Arrogant corporate greed killing such a well known name brand. Oh well… it really is still a Kinkos and people will go to a print shop and still call it Kinkos even if its not FedEx. So the Kinko name is stuck there probably until we all die.
I typically ended up here in order to make some color copies and do some laminating. Typically I do all of my layout work at home and then bring in my files on a flash drive. I like this location because it is very efficient. There is no parking lot which sucks but hey we are on division street. This never use to be my go to place but I typically can work faster here then the other locations. This place gets customer service and seems to work faster then other locations. At other locations I need like a marching band and a red flag to get anyone to help me. And when I say help me… the printer is jammed, there is no more paper in the machine or you have no more laminated sheets left. Honestly I need your help to get my job done, if you’re not gonna stock stuff. I believe that most FedEx employees are jaded because I always hear questions like this: «How do I print?», «How can I FAX if I only have cash?», «Where is my receipt at?», etc… So yes I understand the stupid questions you have to listen to all day long. But I try to avoid all those stupid questions, so please help me!
I like this place because the area to work in is quite large. There is a large table where I can layout all my sheets as I am working. Some people look at me like I am crazy but I am moving. I am printing, laminating, stacking and cutting all at the same time. I just keep moving. At other locations the area is cramped and I have to work in a real small space.
Recently when I walked in here, there was a lady in my area making black and white copies. I walked in and turned on the laminator to get warm. She looked at me and tried to cover here documents. I think she was a lawyer but I am not in High School and I am not copying, so I really do not care what you are doing. But if you take the copier next to the laminator I am moving into your shared office space. Ha!!!
The only bad part was that the other copier USB stick did not work at all. Damn and I was in a hurry too. I had to get to my little ones singing recital. I went to talk to a manager and she set me up with one of the employees to print my documents for me on the full service side. He was a little sick, so he wasn’t to happy but I understood. The best part is that he had photoshop on his system and we were able to print one of my documents in landscape. The PDF I saved didn’t save in the proper layout. Score! I was also happy that I was charged the normal self serve price of 59 cents a copy. If FedEx prints for you then they charge you more or that is what other locations have told me. I am not sure because I always print my own stuff. So I was glad that the manager recognized here equipment was broken and was able to fix my pain. Thank you.
Oh yeah the lawyer was not happy when I started laminating… hey there is only one laminator, so move over counselor because you can’t handle the truth! As she gave me the dirty looks, I wanted to suggest she could move to the other copier because she was not using a USB stick but printing like bills and documents. It is only personal space come on let’s get European and sit at the same table. I love Europe for that.
Recently the girl behind the counter told me that they could laminate for me and it would be the same price. What? I know next time I am gonna do that and get a beer at Mother’s next door. I might be at the office all day. Yes! Unfortunately this street has changed over the years. It use to be packed full of bars and now banks and copy places have moved in. Why have they ruined such a wonderful tourist destination? It would be amazing if this FedEx put in a bar. It would go with the theme of the street. Is there a suggestion box in here?
So if you are looking for a nice large area to work in and a staff that doesn’t totally disappear when the copier runs out of paper then this is your place to get the job done. Just don’t ask them stupid questions

I had to go to Kinko’s to print a last minute wedding ceremony poster. After a hectic crazy day of all other things going wrong, I did not have high hopes for my experience. I was pleasantly surprised by the service that I received from the team at Kinko’s. They were very friendly and helpful!
Most of all — they were quit. I was fully prepared to run around on my wedding day trying to get this poster done. The poster was actually ready for pickup within 45 minutes. I plan on revisiting this Kinko’s to get my poster laminated. I highly recommend this location.

If I die and go to hell, I assume my first task will be filling out the requisite paperwork. I also assume I’ll have to print out this paperwork myself at 1201 N Dearborn, the location of a business that I tend to associate more with being damned for eternity than shipping a package.
FedEx Office’s website ironically claims that its locations allow customers to «conveniently print documents anytime.» I suppose they’re right! As a customer, I sincerely appreciate the convenience of having the option to purchase a thumb drive to plug into a printer because the employee «doesn’t know any other way» of processing my document. The cloud services are also top notch! It’s a modern thrill being unable, despite the prominent advertisements, to log into my Google Drive account to print documents I’ve stored there for the sole purpose of printing in-​store. That $ 20 thumb drive option is looking quite attractive!
Printing a single-​sided black-​and-​white PDF document is not a difficult task. Is this not covered in the employee training? I understand that the mature woman photocopying receipts for her diapers got to the copy and print station before me. What, tell me, is the reason that you cannot take my thumb drive and print off the document at your «workstation?» Don’t get me wrong; I love queuing behind the incontinent elderly to print off a quick document that I forgot to get to at home. But what is the purpose of your computers behind the checkout? You’re not controlling Pandora because your store is creepily silent. You’re not fine-​tuning document printing options because, as you’ve told me, adjusting the print scaling options of a PDF «isn’t possible.» Perhaps your workstations are advertisements for personal computers, which offer the convenience of doing all of your printing at home without having to step foot into FedEx Office.
Does it matter what I write here? I presume that the employees of the Dearborn/​Division FedEx Office will never read this because, frankly, I would be astonished and moderately impressed to discover that any of them were literate. Customer service, to them, must be the same thing has basic hygiene: optional, and an option they choose to waive. How did these people come to be employed in the first place? I certainly hope they didn’t have to visit a FedEx Office to print out their resume.
On the bright side, paperclips are complimentary.

I was printing wedding ceremony programs, and the staff was incredibly helpful during the entire process. I had several offers for help, and two employees in particular took great care to trouble-​shoot the process with me.
A young woman removed charges for time that we spent of the computer to PDF a file (that I should have already PDFed), and she removed charges for the junk programs.
The entire experience was incredibly pleasant, and I highly recommend this location to everyone! :)