Fletcher Cleaners & Tailors

Dropped 12 shirts simply for ironing.
Got back 11… they didn’t want even to try and look for it not to mention to give any sort of refund, or even listen… STAY AWAY! … At least if you want your cloths back.

I had been going to Fletcher’s for over a year until I moved away from Chicago. I always got good service and fair prices. When I came back to visit friends, I tore my coat sleeve on some scaffolding. I marched straight to Fletcher’s and the woman working there (whose name I didn’t remember, to my embarrassment) remembered me! I told her I was travelling and she promised to have the sleeve fixed up in a few hours. And she came through! It’s hard to find that level of service anywhere.

Dropped off a small bag of laundry. Upon pick-​up, I was charged $ 16. Asked him how that was possible for such a tiny bit of laundry. He disappeared, came back and said: OK, 15.
Still didn’t make sense to me so I asked him to clarify. Only then he revealed there is a 10 pound minimum at $ 1.50 a pound. This minimum is not disclosed anywhere, not in the store front and not on the receipt.

It’s been a couple of weeks since I’ve been to the dry cleaner, but I went back this morning to drop off a couple of things. My experience this morning reminded me of why I love this place.
The woman who works there is amazing! She’s so kind and energetic — and she remembered who I was. BUT… it is a little pricey. Is it worth it? I think so for the quality of service.

WOW! Compared to the other cleaners on this strip it’s as good as it gets. I pulled up, put my flashers on and walked up to the door with my large comforter in tow. Before I get to the door the perky, peppy, smiling, happy, cheerful, excited and eager to please owner opens the door for me.
$ 33 to get my king sized comforter dry cleaned. Pricey yes, but so is everyone in Lincoln Park. At least the level of customer service is there. The other places like prime and top cleaners are just okay. When I returned to pick up my comforter, it was nicely folded in a bag and smelled like summer. I called ahead on a Sunday and she even stayed open 10 minutes late so I could pick it up that day! The woman really went out of her way to be friendly and win over my business. Guess what? It worked. I definitely will return for an dry cleaning or jean hemming I need done.

I think this woman is nice, but her business ethics are WACK! Do NOT bring anything other than clothes there– and inspect your clothes before you leave!
I brought in two pairs of boots to get the heels repaired. The lady working there said it would be «no problem.» It took her two weeks to fix the first pair and I was charged $ 29. She assured me that they would be «much, much stronger than they were before.» They broke again after one wear. After being told repeatedly that there was a delay with the other boots, she told me that they simply could not be fixed after THREE weeks of waiting.
I tried to take the first pair back to get a refund. She simply said she would not do it. She even said, «because I don’t want to.» It is terrible that she can get away with not giving a refund for such a terrible job. Take your boots to Brooks Shoe Service. Don’t learn the hard way like me. And don’t ask that woman for a refund.

Checked out this place due to its proximity to where I recently moved — people on here are right! That woman is amazingly friendly and sincere and remembered who I was when I picked up my shirts a few days later.
While not sure how much I paid for boxed men’s dress shirts at the place I went to near my old place, it sure wasn’t $ 3/​shirt. Not sure if I should suck it up and pay this rate since the woman is indeed super friendly and enthusiastic, or try some of the other places in the area.

After reading some solid reviews I decided to give this woman a shot. I haven’t had anything dry cleaned, but I did bring in 4 sets of jeans to be hemmed and tapered and she did a great job on them. No complaints at all. I do agree with some of the other posts that her prices aren’t exactly set in stone, but overall I think she’s fair and does good work.
I brought in another set of jeans to have the same work done and she did a great job again. (maybe a touch pricey, but very good work). She’s right around the corner from me which makes it easy too.

I’ve been coming to Fletcher’s since 2002.
It was good while it lasted.
Lately her prices are all over the place. I can bring her the exact same items and will get charged a different price every time. She has a price sheet but it’s taped kind of behind the counter and up high, and it’s all handwritten and impossible to read.
I wouldn’t have an issue with paying it if I felt she was doing quality work. Lately, she has not.
I’ve been losing weight (yay me!) and I took five pairs of pants to her to get taken in. She completely screwed up 3 of them — even left a hole in one pair right under the zipper.
I took them back to her and she agreed to fix them for free, but not before insulting me («they too tight?» um, NO, still too big but thanks for that!)
When I picked up the pants again, she said she hadn’t charged me for the repairs but my dry cleaning bill for the other items I had dropped off was mysteriously higher.
Lo and behold, the pants she tailored are STILL not right. I’m not sure what is going on, as I’ve never had issues with her tailoring before. But after two tries (and three tries for another pair) I’m giving up.
I think I’ll be taking my clothes elsewhere. There’s plenty of dry cleaners within a one block radius to choose from.
Peace out, Fletcher’s.

I loved this place also for the nice lady working and the good job that they did.
I took in some silk pillow shams that ended up getting some candle wax on them and I thought they might be ruined! (Get your mind out of the gutter ha — so wasn’t like that!)
Anyway, they did an amazing job and the shams are as good as new! They also cleaned some other garments and everything was great. Will definitely return for my dry cleaning needs.

I like this place. Why? 1. It’s a 30 second walk from where I live. 2. The woman who works here is the nicest woman I’ve ever met. 3. My clothes come out great. She did an awesome job on hemming my jeans. I took 3 pairs of pants and 1 shirt (just to test the place out) and it came out to $ 18 — A little more than I’d liked to pay but this place did a great job with my clothes so I’m more than willing to cough up the extra cash.

Who doesn’t have a bad dry cleaning story these days, but this place is so good, I am willing to take a bus to and from it! The lady that greets you is super nice. She also has this doll-​like way of dressing and doing her make up which makes you… reminisce your carefree childhood a bit. I was pretty surprised when she called me by my name when I came back for my first pick up. She seems so genuinely happy to see her customers! And, needless to say, the clothes were cleaned very well.

I live just steps from Fletcher Cleaners. I first tried this particular cleaners (choosen initially b/​c of proximity) after 2 of my items were ruined at a DIFFERENT «discount» cleaners. Now I only bring my dry cleaning here. Compared to my previous cleaners, it is about double the cost, BUT nothing has been ruined. Also, I’m not sure how pricing compares to other dry cleaners since I had only used the discount cleaners before.
The real reason (as mentioned by other reviewers) I keep coming back to Fletcher Cleaners is the owner lady. Her friendliness and cheerfulness is so genuine, it’s amazing and definitely makes you smile. She always seems excited to see you and has remembered my name after the 1^st visit! :) Also, she is so gracious it is incredible. With a different dry cleaner on every corner, she truly knows what she is doing running a small business by taking care of her customers.

I miss my old dry cleaner sooo much! So much, that I think I’m going to start dropping off and picking up on Saturdays after my long runs on the lakefront.
The prices are very reasonable, my clothes always came out perfect and the lady that runs the shop is beyond friendly. I came here every other week at most, and she always remembered my name. If I ever saw her on the street, she said hello as well.
If you live in lincoln park, go here!

I have to give props to this little dry cleaner.
Why? Well mainly for the little Korean lady that operates it.
For one, she always seems to be in there by herself. That’s tough.
Secondly, whenever you come in she’s the most appreciative person you ever met. (See point #1 as to the probable reason). She’s super nice and so cute in that reminds — you — of — your — friend’s — mom — but — i — don’t — mean — MILF — but — something — more — wholesome kinda way.
Besides that, my shirts were always cleaned well. And she used her voodoo magic on a red wine stain to get it removed. It was amazing.
When I moved out of Chicago, she was literally the last person I said goodbye to, before I drove off. My car happened to be parked at meter right infront of her store. That’s why.