Freshworks Dental Studio

If I could give no stars I would! First they referred me to a entodonist that was awful unfortunately it was half way through my root canal that I realized this. Then at freshworks when I was fitted for my crown… the first one did not fit properly. Instead of having the usual hygienist assisting Dr. Sheffield, Kayla the recepiontionst attempted to remove my temporary crown… it was obvious she had no idea what she was doing… Dr. Sheffield then came in and removed it but then this girl was holding the suction tube clumsily in my mouth through the procedure… I finally took it and held it myself… I have no idea what training if any she has had but she was totally unprofessional and unpleasant in every way. When the second crown finally came in I was fitted with it basically by Dr. Sheffield filing it down and cramming it in my mouth making it fit with an attitude. Needless to say I was just happy to get out of there and be done with them… but now the kicker! I had two dental plans. I was told it would probably not cost me anything by having both plans… I ended up paying over $ 700.00 out of pocket!!! They did not honor the insurance plan discount! My insurance company has contacted them numerous times and has said they are IMPOSSIBLE to deal with. That’s pretty bad coming from an insurance company. All in all a terrible experience and a absolute rip off! Totally unprofessional, unpleasant and a terrible experience on every level here.

Great location not to mention very knowledgeable staff! Dr. Kitchens and her entire staff are caring and do their best to accommodate your dentistry needs. I am terrified of going to the dentist, the noise some of the tools generate remind me of a horror story. Lucky for me, Freshworks has noise canceling headphones.
The receptionist is very friendly and the hygienist who cleans my teeth always does a thorough job. The online appointment service is great a tool, it allows me to book an appointment with a few clicks. You can also fill out all of the nagging patient forms online. A win win for me.
Lastly, the boutique is decorated tastefully and extremely clean!
I definitely recommend Freshworks Dental for all of your dentistry needs.

I’ve been a patient at Freshworks Dental for about 3 years and have been very happy.
The office is very new and clean and pretty and they accept my insurance.
Dr. Sheffield was my dentist until recently and I really liked her, but she moved to Florida.
Her replacement is Dr. Grindling who I have only seen once, but he seems like a good guy.
The office seems to be conservative about recommending procedures and they have never tried to hard sell me anything (unlike many dentists in Chicago). And the hygienists who clean my teeth are always very thorough.

Great people! I look forward to each visit thanks for friendly and caring people like Dr. Sheffield, my favorite hygienist Aga, and Kaela the receptionist. From the very first visit I knew I was in good hands. Dr. Sheffield is extremely knowledgeable and friendly, she helped my gums out through some tough times. My favorite part of the experience is Aga. My checkup is like visiting a good friend, she makes me feel welcome, she’s super down to earth and really good at her job. You guys are the best, keep up the good work!

I visited Freshworks a few months ago after moving to the North Center neighborhood. When I walked in I was immediately greeted by the friendliest face at the front desk who checked me in for my appointment. My appointment was early in the morning and I didn’t have to wait long, no more than a few minutes. Something which rarely happens at any dentist or doctors office. I was taken back, seated and handed a QTip of Vaseline. My lips are always dry when I’m at the dentist. Why hasn’t another dentist thought of this?! It was so great! The dentist, Dr. Sheffield, was super friendly and I felt more like I was having a girls night while my teeth were being cleaned. Just chitty chatting about everything, so comfortable. It made the appointment fly by! Billing and insurance were a breeze, this office really has it together. I’m was so impressed by the office and its staff!

Dr. Ktichens and her practice were highly recommended. The recommendation was on point. Dr. Kitchens is an excellent dentist. She is gentle and best of all caring. We never have any issues scheduling appointments. I like late appointments and they are always willing to accommodate my request of a late appointment. Our dental health has improved greatly since we first went to see Dr. Kitchens three years ago. We requested our records from our previous dentist in Boston. Dr. Nui happens to be a professor at one of the preeminent dental schools in the US Tufts University. Dr. Kitchens was one of Dr. Nui’s students. He recognized her name although it had been many years since she had graduated, he said to us that she as one of her best pupils. Indeed a great endorsement.

I chose this office because they were in network and not too far. I read through Unilocal reviews and decided to schedule an appointment for a exam and cleaning. However, when I called to make an appointment I was told I needed to provide my CREDIT CARD information up front OVER THE PHONE before even scheduling. Beware! I will be looking elsewhere.

So it’s no big secret that people hate going to the dentist and I’ve always been one of «those people». I have to say the staff have been extremely kind and accommodating. I have a number of issues to have corrected and it’s requiring a number of visits and that’s my fault for putting things off as long as I have. Dr. Sheffield has been awesome. She’s been completely professional and yet very personable as well. She has taken the time to explain all of my options and is genuinely concerned for your level of comfort as her patient. All of the hygienists have been friendly and helpful. After a recent issue, Dr. Sheffield even came in on her day off to address the issue. Now no patient should expect their doctor to come in on their day off but it’s a very welcome surprise when they do. The office is always clean and has a nice modern and fresh ambiance.
I strongly recommend visiting Freshworks for your next cleaning!

I received treatment from Dr. Sheffield last year and I can’t recommend the Freshworks Dental Studio enough.
The staff was very helpful, the appointment was on time, and the doctor was very knowledgeable and friendly.
Prices are reasonable, even without insurance, and I would definitely go back.
Thank you Dr Sheffield and staff!

A truly great dentist and hygienist. However, their online appointment system is a complete shambles, and their receptionist has a terrible attitude.

Freshworks Dental Studio has great reviews, but when I called to make an appointment the receptionist was quite rude and short with me about their availability. There really wasn’t a need for that, especially as a new patient. I called another dental office around the corner with equally good reviews and they were much more accommodating and friendly. Thanks anyway, Freshworks.

I neglected going to the dentist for a long, long time. Embarrassingly long period of time to be honest. Luckily when I finally decided that I needed to take better care of my teeth and mouth, I happened upon Dr. Kitchens and her amazing staff at Freshworks Dental Studio.
Honest but not judgmental … funny and incredibly polite … the entire team is an absolute pleasure and I’m lucky to have found them. They moved to a new location a year or so ago (I’m pretty sure I helped buy at least one piece of equipment considering how often I needed to go early on) and it’s quite convenient from the train; parking is also not bad at all in the area.
I was a little nervous when Dr. Kitchens said I needed to see a specialist for a few things before she could start taking care of my fillings and cleanings. No fear though, because it seems as though the same demeanor and philosophy she applies in her practice relates directly to her colleagues she uses for referrals; no issues at all with the periodontist I was referred to.
Pretty sure I haven’t written a review for quite some time because I don’t want the word getting out how great everyone is here — I wanted to make sure I had access to those good appointment times! However, they are the best and people need to know that. (Seriously though, just don’t take my preferred appointment times)

Dr. Sheffield is the best dentist I have ever been to! The office is so clean and calming. I have had several painful experiences at previous dentist and she makes sure you are comfortable the whole time. You are sitting facing a tv so you can watch while they are cleaning your teeth. Her assistant Kaitlyn was very nice and gently while helping clean my teeth. Usually I wake up the next day in pain but after seeing her my mouth was a little sore but zero pain the next day. She, also, educated me on what I could do to better help with my teeth and what toothbrush works best for me. I have been with my previous dentist for a year and a half and did not know any of the things I learned here.
If you are looking for amazing experience with a very nice staff you should check out this place!

I am only in Chicago for the summer and after reading all of the pleasant reviews on Unilocal,I decided to go to Freshworks for my sever tooth ache. Kaela, the receptionist, was very knowledgeable and got me an appointment right away. She answered all of my questions. She is very knowledgeable about insurance and explained my out of state coverage to me. I saw Dr. Sara Sheffield and I was very impressed. She explained everything to me clearly and made sure that I understood what the issue was and what could be causing it. She spoke to me like an adult (I am 21) and that was very important to me. I was pretty upset that I needed a root canal but she was very calming and assuring. I knew that she would take care of me. She refereed to me Benson Endodontics and Kaela called and got me an appointment for that day.
The office was very clean and new and there were TVs in all of the exam rooms. For being in a bad situation, Freshworks really helped me out and made the experience easy.

I hadn’t been to the dentist in 8 yrs and every one at Freshworks made it as pleasant of an experience as possible. Dr Kitchens is a kind, considerate, gentle, and real dentist. I say «real» because so many doctors and dentists out there have an attitude that they are not on the same level as you, which is why it’s refreshing that Dr Kitchens does not come across this way.
I was referred to this office from a friend and I’d refer others to this office. Freshworks Dental Studio has my business as long as I live in Chicago.

PROS:
— Incredibly kind, friendly and skilled staff.
— Great location with pretty easy parking on the side streets or meter parking right in front.
— Very clean and modern office with computer imaging, Cable TV to watch while waiting or during your treatment.
— Both phone and online scheduling access with auto reminders and calendar updates.
— They send treatment estimates and approvals out to your insurer incredibly quick, so you know exactly how much each treatment will cost out of pocket.
CONS:
–Not exactly the most convenient to schedule; no weekend times, and you will have an average of at least a month gap between when you schedule and when you can be seen. But hey… they are awesome, so worth the wait in my opinion.
OVERALL: I never realized how sub-​par all my other dentists were before coming here. Dr. Kitchens is incredibly understanding of the patient experience, and always goes above and beyond to make sure you are educated about what’s going on, and that you are always comfortable. She always has a smile and is a great conversationalist if/​when you are in the mood for her to talk. Most importantly, her work is flawless… the fillings I just received are completely unnoticeable, even up close-​up. I highly recommend!

After a lot of research, I chose to visit Dr. Kitchens at Freshworks Dental when I finally worked up the courage to visit a dentist after many long years of neglecting my teeth. I am very happy with my choice, as Dr. Kitchens and her staff are kind, caring, and gentle. I would recommend her to anyone who is searching for a dentist.
Dr. Kitchens explains procedures very well and is genuinely concerned about her patients, their health, and their comfort. I tend to be a nervous patient. This, coupled with a jaw problem that makes it difficult/​painful to keep my mouth open for too long, can be challenging. Dr. Kitchens is very patient and gentle, and she checks in with me periodically throughout each appointment to make sure that I am okay and comfortable.
Going to the dentist is never fun, but Dr. Kitchens goes out of her way to make it as easy and comfortable as possible.

I highly recommend Dr. Kitchens. I previously saw her at the Whole Tooth and have begun to see her at her new practice. She is very informative throughout her explanations during your exam and is very good at explaining any issues that arise. Dr. Kitchens is also conservative in her approach — which is very good as not every fix needs to be very complex or involved.
Her office is mostly paperless and appointments can be made through their website which makes appointment scheduling a breeze. The technology aspect also helps when her or her staff explains things using x-​rays or other information in an easy to use manner.
I look forward to continuing to see Dr. Kitchens for my dental care.

Turns out, the dentist that I went to for 20 years did less than stellar work. That equates to turning a couple bad crowns and fillings into the kind of work that makes me smile, and I don’t feel funny showing.
Enter Dr. Heather Kitchens! Besides the fact that she has the coolest first name ever, she laid out a treatment plan for me that will result in no more mouth pain or embarrassment, and has been very upfront about the cost of doing business with her. They seem to have the latest technology at their fingertips, and take pictures of your mouth so you can see exactly what they are going to do.
Dr. Kitchens has an amazing bedside manner. She explains everything up front, and thus far has given me different options of what to do with several issues I’m encountering. She is so gentle about everything; normally when you get a shot of novicane it hurts, she does the simplest thing to make sure it doesn’t!
The office staff is very nice as well. They have a t.v. in each room, or you can listen to music. I bring my iPod and plug in with their Bose headphones.
The office is very close to the Irving Park Brown-​Line. Unfortunately for me, I’ll be here often until she fixes my issues. But, fortunately, I’ve found a great dentist I can highly recommend!

THE ONLY DENTIST I HAVE EVER HAD THAT CHANGED MY MIND ABOUT HATING THE DENTIST. LOL. She is gentle and patient, very personable and her staff is so friendly. I am sad to say that she will be highly missed as I have now moved from Chicago too far away to continue with her, I wish I could bring her, her staff, and her office with. Thank you Dr. Kitchens for your wonderful service. You are amazing.
et another great visit with Dr. Kitchens. She is so gentle, caring, considerate, explicative, and really listens to her patients. She really knows how to go the extra mile. I was having a tooth extracted to make room for some orthodontic work. One of the roots was not visible on the x-​ray was imbedded in bone. She didn’t know about the imbedded bone, and during the extraction the tooth broke. She fought to get the tooth out for an hour, stayed calm and collected. Finally her and I both agreed an oral surgeon was going to have to look at it. She got me into see one that same day 30 minutes later. She called me at home to make sure I was ok that night. I couldn’t ask for a better dentist.
TOM THOMPSON