Gap

I went here today while out shopping with some girlfriends. As I was checking out, the cashier realized that all my items hasn’t rang up properly. She fixed it herself without me saying a word. I really appreciated the honesty, as I never would have even noticed! It would have been so easy to just ignore it, but she didn’t.
Thank you!

Have to give it 1 star for the arrival experience. No one said hello no welcome to the store no one asked if I needed assistance. One guy made eye contact with me but went on with organizing a shelf. Was motivated to buy as I’m vacationing soon the lack of service was a turn off.

I was racially profiled at GAP by their cashier. When I walked up to the register, I was asked if I was «a U.S. citizen». I asked why did that matter? The cashier’s response was that «U.S. citizens have social security numbers». I asked why do you need to know that? When did GAP start need to know my citizenship before I can pay for items? I asked did they ask everyone, like the guy over there? He said no because he’s white. I told him that his question was both offensive and racist and he was racially profiling me. I’m Asian American. GAP needs to address this ASAP.

I work down the street from this Gap, so it’s convenient to stroll into during lunch break or after work. But after visiting at least 6 – 7 times, always hopeful to find a new dress or top, I have constantly been let down. I am larger, and need a size 16 or an XL for everything, and this Gap has yet to offer either one. Just yesterday I was in there and they did not have one dress above a size 14, and most dresses the largest they had was a 10 or 12.
As a larger girl, I have stopped getting discouraged by this from stores. It happens and I usually understand, but c’mon this is the GAP.

Went go The Gap on michigan ave while they were having a 40% off sale. The place was packed, which did not surprise me, it was a great sale. this is also a very large Gap. The staff was very friendly and helpful. The quality of their clothes are great. I bought some sweaters to get ready for the winter.

This Gap location has become one of my two go to shopping spots downtown because of it’s proximity to my home.
This location is large and in charge, with my main spot (mens) being on the second floor if you take the steps.
While the Gap has ALWAYS been overpriced on 90% of their clothing, I have always managed to find the perfect shirt, shorts, jeans or pants at a reasonable price.
The sales associates I’ve encountered have always been pleasant and ready to hunt down that Medium or Large shirt I need. They even stripped a mannequin once of a shirt and shoes for me.
I’d recommend coming here if you are in need of a last minute clothing item because you are bound to find something.

Wow! A manager named Angie enthusiastically helped me pick out everything I needed for my niece and nephew’s birthdays. One daunting task made easy thanks to the Michigan Ave Gap.

Spacious and great location.
Worst Gap I’ve been to.
Mostly because of staff with attitude, which may be attributable to a big store, which seems to be understaffed or incredibly disorganized. There were 3 sales associates on the floor. 2 in the fitting room. I had placed some items on reserve and came to this location to pick them up.
There were 12 people in line and 3 cashiers working but after waiting about 10 minutes in line, and not much movement, I decided to go to the fitting room and ask the sales associate in the fitting room to grab the items so that I didn’t have to stand in a long line for no reason. I say no reason b/​c if I tried the items on and decided they were unsuitable, then I needn’t have stood in line with all the people there to return/​exchange/​purchase.
If I did find them suitable then I’d have to stand in line to get the items, which are hanging off to the side on a rack between the cash wrap and fitting room, stand in line again to try the items on, then stand in line a third time to purchase them. Possibly a fourth time queuing up to get another fitting room, if I had to go find a different size. Which I did.
What annoys me most is that the staff in the fitting room and on the floor kept passing the buck to someone else so they wouldn’t have to pull an item off the reserve rack. They were so exasperated that I asked them to do a job that would take less than 2 seconds. Literally. And I actually mean literally b/​c that’s how long it took for the angry woman on the floor who sighed loudly when I sought out her help by saying excuse me. Then she pushed a cart with a few articles of clothing on it and barreled through the store knocking over an entire pile of shorts on the floor in the process. Lol and there was no one around her even. She was just in a bad mood or didn’t want to be at work I guess.
I first asked the girl in the fitting room if she could just grab the items for me. I could see the items on the reserve rack. Even though she was less than an arms length away from the reserved items, she told to go to the cashier. Then she walked a further distance than it would have taken her to just grab the reserved items to see that the line had wrapped around by now. She then told me to just ask anyone on the floor.
Annoyed that she was so unwilling to help but understanding that she might be really busy or not allowed to do anything but «man» the fitting room, I browsed the floor for a sales associate. There were none. None! There was someone who seemed to be a manager who was running around to grab things from behind the sliding walls, but she was obviously occupied.
I finally found the Queen of Attitude on the floor rolling the cart around. She wasn’t folding anything or putting anything away, so I said, «Excuse me could I get some help?» She stopped pushing the cart. Without even turning around she sighed loudly and pushed forward with the cart. She didn’t stop until she was in the fitting room and then she turns around and puts a hand on her hip and lifts her eyebrow. I thought this was rude even if she was having a rough day, but asked her if she could help me get the items, which were now less than a foot away from her.
Then verbatim, she snapped, «Name.»
I told her.
She yanked it off the reserve rack then said, «Here.»
Then stomped off.
I waited in line for a fitting room to become available. While in line I saw her complain to the other fitting room attendant who first told me to go to the cash register then ask anyone else on the floor. Many of us have been in that position and had a long day or week. I still think it’s poor form to complain about working or their job within earshot of customers. Complain with your coworkers or friends/​fam after work. At the very least, be discrete about not wanting to be at work.
When I get a fitting room, I hear the fitting room attendant ask several people if they need other sizes. When the customers asked for a different size, she referred them to go look for it themselves. One woman had a stroller with a baby and looked frazzled but she was told that the item should be available on the floor. Why did the fitting room attendant even bother asking if she needed another size?
Oh and it was laughable how messy and unclean the fitting rooms were. I’m laughing to myself even now. It looked like a hoarder had come to Gap. Clearly they were overwhelmed. They had thrown everything into a huge pile at least 3 if not 4 ft tall. In addition to the piles on the cart and clothes strewn across the rack. I wanted to take a picture of the mess but didn’t think they’d allow it.
Overall, I purchased some items, and despite the location, I will not return to this location. I’m certain they’ll continue to get a lot of foot traffic however, and this review and my avoidance of this store will go unnoticed. Nbd though, there are other options :)

Shop update
Additional 40% off sale going on right now even on sale items already. Clearance sections are limited, but sometimes you can get a good deal on already discounted items. I can’t say I come here often, but the kids section has great clothes for low prices when it comes to these additional sales.

A nice, big, spacious Gap store with some real bargains – I found lots of very nice kids’ tops (in the basement children’s section) on sale for a fraction of the original price. Staff were helpful, so a good place to go for basics and occasional bargains.

Just got off the phone with Gabe! He was absolutely amazing! I work at Gap in Austin TX and from a customer perspective he was above and beyond! Thanks for finding that stupid hoodie I searched high and low across the states! You’re awesome Chigaco keep warm! I don’t miss that weather at all! :D

What a personable staff! They seem to work together quite well. I was searching for some pants that were in sale and was sent to the second floor for them. When I got up there, an employee had them waiting for me in my size! You’d think they work for commission here, but I guess these people just genuinely love what they do!

This GAP was the best GAP I have ever been too.
To start it was HUGE… 4 floors — a girls dream. Secondly, I am the idiot who travels to Chicago, the windy city, without a coat. I arrived in the city and my hotel at around 8 pm and it started to snow! Snow in April?! I definitely did not pack for this! So when I checked in I asked if there was a store close by to purchase a jacket or sweatshirt. The worker directed me to Michigan Ave but advised I hurry because everything closed at 9 pm. So I ran to the closest store and could not find anything. The store did not have any coats out because it was spring. Finally I ran into GAP and had 10 minutes to spare, I explained my situation to the worker and she was BEYOND helpful to my needs. She stopped everything what she was doing to help me find a sweatshirt and even accessories!
They were amazing — great staff and superb customer service is what it is all about!

I expect better considering that this is a three-​level flag ship store right on Michigan Avenue. I was annoyed that I saw cute outfits on the maniquins and then was told that those items were out of stock in the store. I was also annoyed that employees only spoke to me when I approached them for help. Besides those things, our return went quickly, the store was well organized and tidy, and check out was smooth.

Time and time again, I receive excellent customer service at this Gap. I’m not talking a friendly «hi» and «can I help you?» but above and far beyond standard customer service. Gap’s clothing and inventory has been excellent all year and then to come to a location and have so many positive experiences, I am HAPPY to spend my money here.

Girlfriend wanted a hoodie that had Gap on it with no zippers to bring back to Brazil for her. She even printed me up a picture from the Gap website of what she wanted. However, apparently Gap does not make hoodies without zippers now. So that was a shame. There are multiple levels in this store. 1^st floor is women. Basement is for Gap Kids. 2^nd floor is for Men. 3^rd floor is for large people … uh. I mean pregnant people.
Well. The service on the 1^st floor was atrocious. Had to literally grab a girl to help me because they were too busy trying to hide in the back and help people. I could tell that other people were starting to get little pissed off too. When I was finally able to get some service, I was told that they didn’t have any hoodies and to go to the mens section on the 2^nd floor even though I told them that it was for my girlfriend. They then told me to go to the bottom floor for kids because they may have something for her. So I go down there and the stuff down there is tiny. No way that is going to help me. Go up to the men’s section. No hoodies either. No service either. Actually, I did not even see anyone up in that section. Went back downstairs to leave and I saw all the men who were supposed to be upstairs working sitting on the stairs chilling and telling stories.
Don’t plan on coming back.

After receiving very little customer service from the Gap on Broadway, I had stopped at the store on Michigan Avenue just to browse.
Justin, sales representative, had greeted me and asked if I needed any assistance. I had let him know that I was interested in purchasing a heavy cardigan. I described the type and he knew exactly what I was looking for. It took a bit for find the sweater, but he did. Great job.
On the way to check out, I mentioned how I can’t find turtle neck this winter season. They had them and on sale. He assisted me to find the correct size and color. I actually bought two of them.
Either I receive no service customer or sales agents try to do the hard sell which is a turn off! Justin listened and got the sale.
The cashier (I can’t remember her name and I can’t find her name on the receipt) was also great. She greeted me with a smile. Instead of just ringing up the items, she also was talking to me — granted small talk but it was great.
Gap should be lucky to have these two sales representatives.
In the future, I will browse at the Broadway store and purchase the item at the Michigan Avenue store.

I called Gap stores around the country and was tipped off by the Gap in Lakeview that this Gap should have the much coveted item I’m looking for. I don’t bother with my area Gaps because they are usually always sold out. I was quickly connected to the women’s department and armed with the item number I gave them, they went to look for my item. They were nice enough to check in every few minute, albeit different people, that they were on my case. They eventually told me that they had some in the stockroom and it was marked much lower than most other stores. When it retailed for $ 300, every bit makes the difference! My item had debuted on their website and sold out within days at full price. Happy dance for getting it at 80% off.
I know this Gap gets a great deal of foot traffic so I appreciate their awesome customer service even more. Experiences like this remind me why I love Gap (and yes, having designers who appeal to my taste helps too)!

According to all my Unilocal Check-​ins it looks like I’m a regular at the Gap these days. While I“m not usually a fan of the clothes at this mega chain, I have to admit I like their maternity clothes (hence the reason I’m a regular).
The maternity section is located way up on the top floor of this ginormous store, which is a bit cruel to do to us pregnos… but fortunately they’ve got a large and fast elevator. When my beloved Lululemon* workout clothes stopped fitting several months ago (sigh) I bought a bunch of workout pants and tanks here. Not nearly as cute as my lulus, but then again the rest of me isn’t quite as cute as it used to be either. I also bought a few tees, sweaters and other maternity clothes that I’ve been living in throughout my pregnancy. You’ll find trendier clothes at Pea in the Pod**, Belly Dance*** and some other maternity boutiques, but the prices are much better here at the Gap.
My pregnancy will be coming to an end in the near future and I’m looking forward to getting back into my Lulus and the rest of the clothes in my wardrobe, but I still may be a regular because it turns out they make some pretty cute (and affordable) baby clothes too! I stopped in the other day to find a tee to go with an adorable jumper my mom and bought for the baby elsewhere and found the perfect one. on sale for $ 5.99! Can’t beat that– especially when the baby will probably grow out of it after wearing it twice!
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* Lululemon: www​.yelp​.com/​b​i​z​/​l​u​l​u​l​e​m​o​n​-​a​t​h​l​e​t​i​c​a​-​c​h​i​c​a​g​o​-​8​#​h​r​i​d​:​r​k​c​g​3​z​-​N​E​i​5​A​m​z​q​z​x​0FPkQ
** Pea in the Pod:
*** Belly Dance:

I did some serious damage here. The sales people are really helpful and treated me better than in regular shopping experiences. The best thing about this location is there is SO MUCH to browse through, on three levels, blowing my usual Gap at a low end mall outta the water. I found at least one thing on sale, and the cashier gave me some helpful hints on other ways to save, like their jeans recycling program. I walked out with an armful of clothes I’ll wear everyday, and that’s worth it in itself.
EDIT: FYI– if you buy one of their brightly colored tshirts, your skin may get dyed the color of that tshirt. It’s been two showers AND MY SKIN IS BLUE.