Gibson Couture Cleaners

This deserves the worst rating possible. If I could, I would erase all the stars and make them invisible. The people here make you feel like crap when you talk to them, and they are completely overpriced which adds on to the bad service. Davids wife is so rude, and both of them are very defensive and don’t take responsiblity for any of the bad work they do. DON’T EVER GO TO THIS HORRIBLE PLACE TO GET YOUR CLOTHES ALTERED OR CLEANED! *EVER!* His wife never cared about the business we have given them for 5 years and said she would pull our receipts to get proof that we’ve been there before. UNBELIEVEABLE! She clearly did not care about my past or future business! Everyone should go to CD One Price Cleaners– 1.29 for mens shirts and 2.49 for everything else! We love it– great service and amazing pricing! :D

This place is the worst, if I could give negative stars I would. I had an evening dress cleaned that had a brooch in the front. When I got it back a stone was missing in the brooch, and they claimed that it was already missing when it was brought in, which it definitely was not! On top of that, the owner was extremely rude over the phone and did nothing.
I actually had other bad experiences here but went back because their location is so convenient for me I thought another try couldn’t hurt. My bad luck! Never again!
The other incidents was: 1) my husband’s suit jacket came back with a button that didn’t match the others. Not only that, the button was sewn on backwards because the back of the button matched the rest of buttons more closely than the front of the button. A deliberate act of deception!!! Since that suit is worn very infrequently we didn’t notice it until more than a year later.
Another time I had a skirt that had little tiny mirrors sewn on the front for decoration. Well, when I got it back, ALL the mirrors had been removed! I suspected one or more of the mirrors broke so they must have removed it all. I didn’t mind it without the mirrors so I didn’t do anything, but in retrospect, with all the other crap that this cleaner pulls I wished I had!
THIS PLACE WILL NOT TAKE CARE OF YOUR CLOTHES AND WILL DO ANYTHING THEY CAN TO COVER UP MISTAKES!!!

With pick-​up and delivery, impeccable customer service, and serious cleaning ability, this is hands-​down one out of two best cleaners in Chicago.

I stopped by to get my suit pants altered/​shortened about 2 inches.
Immediately, the women was totally rude, acted like my business didn’t matter, and I will NEVER go back. She made such a big deal about the alteration and made it sound so complicated, just to make me go away. I went to 2 other dry cleaners/​alteration right after that and they were so pleasant, made it sound easy, and they could get it done for me that day.
I ended up dropping the pants off at «Joy Cleaners» which is right down the street from Gibsons and they were perfect.
NEVER EVER EVER EVER will I go back to Gibsons. If I had the time, I would hold up a sign outside their door that says, «Don’t Even Bother!!!»

I live near Taylor and Racine and I take my «good stuff» to Gibson’s.what I do not like is sometimes I need something repaired and not cleaned and they end up cleaning anyway. The other thing is if you are African American they look at you crazy when you walk in (although they eventually service with no problem) they need to delete the «I am shocked» look and perhaps brush up on the their English that would make for a better experience. but work is good!

I have had great experiences with this cleaners. They are friendly and have done a great job dry cleaning my clothes. Their tailor is also very good and has done a great job with my clothes, from jeans to suits. I would recommend this place if you live in the area!

My wife and I have been going to Gibson’s for years. David and his crew do a phenomenal job, and we make the drive from North and Clybourn to Southport every Saturday because they’re worth it. The popular choice is Barry Regent, but they screwed up one too many shirts. They dry when they should not, they launder when they should cold water wash, etc. — overrated, and not worth the hype.
Now, Gibson’s? They care about your clothes, and it shows –
I work as a litigation consultant, and wear suits on a daily basis — nice shirts with «instructions,» nice suits and a picky wife that likes to make sure slacks and shirts are washed, laundered, pressed, measured, blocked, etc., etc. In other words — the professionals who wear clothes that need to be done a certain way in order to keep them longer choose Gibson’s — my wife trusts all of our clothes, from rack to couture, with them, and I do the same. They do small repairs (buttons and loose threads), and do a great job on stains.
Try them out if you have not yet — right next to the Mystic Celt, across the street from Homemade Pizza Co. and Einstein, so you’ve got a great neighborhood to kick around in as well on a Saturday morning or afternoon.