giggle

My husband and I stopped in at Giggle a few times over the spring and early summer to get an early look at baby items. Nina helped us both times and was incredibly helpful — five stars for that experience.
We stopped in again on a Friday evening to finally set up our baby registry. We got there a half hour before closing, after walking around for five minutes unacknowledged by the sales associate (not Nina), I asked if I could set up my registry and add items later. She informed us that the Chicago location would be closing in July. We were disappointed but still continued to look around while the sales associate continued to ignore us. As I showed my husband the crib I chose and the gliders we were interested in, the sales associate flatly informed us that all furniture purchases would carry a $ 250 delivery fee since the store was closing. I couldn’t help but laugh in response — she was practically pushing us out the store!
Still determined to make the most of our trip out to the store, we took a look at the strollers and car seats (again ignored by the sales associate). My husband asked the sales associate about two very similar strollers (the Uppababy Cruz versus Bugaboo Chameleon) inquiring as to what people like about one versus the other. The sales associate flatly responded «they’re two different brands, it’s really hard to say» and walked away.
Up until today I had a great impression of this company. After today, I have no interest in registering or shopping here.

This store is a total ripoff! They have the worse customer service and worse delivery service. Stay away from this store.

Short & sweet advice: Skip Giggle. Long story: My experience with the store was a customer service nightmare. So bad I deleted my registry there. Here’s just a sampling: I often tried calling the store, no one ever answered the phone; tried ordering online, my product showed up late & damaged; tried ordering a stroller from in-​store sales person, months go by, it never shows up! Tara (store manager) reluctantly gave us a refund but really… it was a huge waste of time. The only reason I give the store 2 stars rather than one is that Lamari (sales person) tried to provide good service but his efforts didn’t seem to be supported by managers. Expectant parents take from me, dealing with Giggle is no laughing matter.

Normally I don’t write reviews about lack of customer service but after my experience I felt it was necessary. I popped into giggle to pick up a cute gift for my new niece. I walked in there was one or two customers at the desk buying things. I started to walk around looking for something waiting for them to finish with the customers at the desk. Once they did (2 associates) were joined by a third from the back room. Then the three of them leaned against the counter and chatted as I did a FULL lap of the store. I made it to the front door and finally turned to them and asked about why they hadn’t acknowledged me in any way or asked if I need help. They of course then jumped to it – and its important to note I was the ONLY person in the store. It is sad that you go to a small boutique looking for something special and get that level of service.

My wife and I ordered a very nice Dutailier chair from Giggle and were assured that we would receive it in 6 – 10 weeks, but probably closer to 6 weeks. After waiting ~12−14 weeks we were informed that the chair was in and ready for delivery. When the chair was finally delivered, it was dark brown rather than the light yellow we had ordered.
After numerous apologies and assurances that this «never happens,» Giggle promised to re-​order the chair on an expedited basis. That was in early March. After calling to inquire about the status of the chair a week ago (second week of July), the employee at Giggle, with some surprise, indicated that she thought we had received the chair back in May. Apparently, «it was in the store in early may and we thought it was delivered.» Clearly if I had not called to ask about the status of the order, Giggle would have never followed up. How could Giggle not know that the chair was never delivered?
It is now the middle of July and we just received what appears to be the exact same wrong chair again! There was no box and the chair was filthy and it was the exact same color /​style as the one we sent back in March. I’m not sure what part of this was expedited, since it took 16 additional weeks to get the same chair back again.
At no point did anyone at Giggle ever offer to give us a discount or in any other way make up for this mess. In fact, this time around we only received a couple begrudging apologies. However, Giggle offered to re-​order the chair again, again for us! Obviously we did not take them up on this offer! We will not be shopping for anything at Giggle ever again.

I’ve been meaning to write this review since mid-​March 2012 when I had the MOST WONDERFUL experience with Giggle.
I had a baby shower to go to on a Sunday and didn’t check the BabiesRUs registry until earlier that week. The item I wanted to purchase was only available from BRUs online and it would have cost half as much as the item to have it shipped in time. No way! So I found local retailer for the baby tub and Giggle was the first place I called.
Not only did she have it in stock, she would hold it for me until I could stop in to get it. When I asked about parking, she honestly said it would be hard to find a spot at 5:30p on a Friday, but offered to ring up the purchase and BRING IT OUT TO MY CAR so I wouldn’t have to worry about parking.
Wow. It was so nice to have someone thinking about me as the customer rather than her own convenience. I promptly gave her my cc#. When I arrived streetside, I called her back and she brought out an already wrapped gift (in very cute Giggle bag, big bow, and gift tag) with the gift receipt taped inside to the box & my receipt separate, and a big smile. After fighting Friday night traffic from Streeterville to Lincoln Park, I was so happy with such great service! I told everyone at the baby shower about Giggle, and will definitely be back as we have two more babies coming in our family this year!
Definitely recommend this store for its high quality stock, great customer service, and nice people to work with.

The worst consumer experience I’ve ever had and certainly the low point of my wife’s pregnancy is due to this Giggle store.
My wife and I were excited to register with Giggle after hearing positive reviews from our friends in New York. We arrived on a Sunday when the store opened, and were let into the store a little after 11am. There was something going on with some water in the store, but we figured it must not be that serious if they opened for business.
We inquired about registering and were told by the employ who we later found out was named Liz, that «there is no chance that was happening.» Liz was clearly worked up over what else was going on because when we asked for options to register that day, she said «what do want me to do about it?»
It was at this point that I express my shock that she would speak to us this way and asked for her name. She refused to give it to us and demanded we leave. I agreed to leave only when we knew her name so we could complain. She continued to refuse and we only left when her counterpart emerged from the back and told us who she was (not before telling us that she didn’t want to get involved.)
I followed up with Tara, the manager, the following week. She was apologetic and asked that I write up what happened and email her. I did, but never heard anything back.
I will NEVER shop at Giggle for my family or anyone else. I can appreciate that people have bad days, but once you open your door for business you should be prepared to treat customers with a baseline of respect.

Relatively speaking, Giggle is a high-​end baby store, however this shop and its manager, Kathleen, are not adept at managing large transactions and the ongoing customer service that are key to larger transactions.
If you are in the market to purchase the bulk of your nursery/​new baby items from one shop with the hope that a high-​end store will be able to cater to both your product and customer service needs, keep looking beyond Giggle.
My husband and I purchased our entire nursery from Giggle, as well as our high chair, car seat, baby carrier and several, several, several other new baby knick-​knacks. Ultimately speaking, we spent a substantial amount on a large number of high-​quality baby products.
In exchange, we found the store manager, Kathleen, to be all but interested in promptly responding (or responding at all) to our post-​transaction customer service needs (i.e., when items that we purchased were delivered to us in damaged condition, or when we had a dispute with one of the delivery services that Giggle hired to deliver items to our home).
Manager Kathleen does not return phone calls, even when it is she who answers the phone and promises to return a call. She only once returned a phone call, but only after I spoke with an customer service executive at the company who was based in San Francisco and who promised to have Kathleen return my call.
Instead of picking up the phone to resolve time-​sensitive delivery issues or outstanding issues with the manufacturers of products that Giggle sells, Kathleen prefers to send passive e-​mails, and has even done so on a Friday afternoon and where managing a time-​sensitive matter.
In other words, the store is willing to take your money, but entirely unwilling to advocate for you when problems arise with manufacturers, vendors, and delivery services with whom you, as the customer, have no relationship.
So, again, if you are looking for a baby shop from which to purchase a large number of items, or items, like furniture or electronics, that may require service or manufacturer replacement, avoid shopping at Giggle. Manager Kathleen cannot manage the follow-​up customer service, much less that required of large transactions.

This is the perfect place for clueless first time mom to bes to shop! I simply loved that they have sorted through the masses of baby products and only carry the best of the best!
Additionally, the staff is very helpful! I was thrilled with the stroller demos the kind staff gave me. It really helped me figure out which would be best for my lifestyle. Additionally, when I purchased the stroller there, they insisted on assembling it for me, saving my husband the frustration of putting it together.
I will be recommending this to every first time mom, as the first stop they should make when figuring out what they need for their new BeBe!

Store details:
The store is adorable, very well arranged and conveniently arranged with wide aisles to accommodate wide strollers and little grabby hands. Also, the entrance is at ground level so you do not have to struggle to get a stroller up a step or two while holding the door open. (such a pain!)
Staff:
The staff are very kind. One salesperson (katelyn) went to the back to blow up a balloon for my son, a tradition I have not seen since I was a kid buying school shoes. (and the balloon matched his clothes! Lol)
What they sell:
Some items here are pricey, but it’s Lincoln park! I did come across some items under $ 10, as well, such as cool twin pack pacifiers, sippy cups and hair clips in a multi pack. This store is chock full of breast feeding and homemade baby food making items; two practices I am in love with! There are also clothes, toys, gear, strollers, books, diaper bags, etc! If I was still pregnant, i’d definitely head here for their cool assortment of futuristic looking baby rockers, car seats, etc.
Little extra tidbit:
I’d also like to add, I ran in here on a hot day wearing no make up, hair in a messy bun, in yoga pants, and without any jewelry, yet I was treated very kindly and not looked down on in any way! (a rarity, I think, in Lincoln park!)

I stopped into Giggle in need of a baby shower gift. The second I walked in the door I was greeted by a friendly salesperson who helped me pick out the perfect gift. Phew! She took me around the store and showed me possible gift ideas and wasn’t pushing me to spend of boatload of cash. The salesperson was very knowledgeable of all the products and kept price in consideration when helping me pick out the very best shower gift. Giggle is filed to the brim with cute little baby things– the perfect place for baby gifts!

We went back for some «laughs» at Giggle for a Bump Club Chicago* event and this time it was much less overwhelming. Phew! We were helped by the lovely Emily who give us lots of good info of what our little one would need. She’s also a nanny for a 3 month old and seemed super knowledgeable.
Added a ton of stuff to our Giggle registry and they have some great specialty items (especially if you’re looking for organic products). Many items can be found cheaper at Buy Buy Baby, especially if you use the 20% BB&B coupons. Therefore, it’s not a one stop shop for all your baby needs, but I think between registering here, Buy Buy Baby and Twinkle Twinkle** (for the fancy schmancy stuff) our daughter will have more than enough stuff. Now we just need to figure out where to put it all?
* Bump Club Chicago:
** Twinkle Twinkle:

As of 7÷8÷10 I’m the only the second daddy to review Giggle. Let me tell the other dads, go to this store with your wife. It’s guy-​friendly (or at least as much as a baby store can be. They sell baby-​related electronics. This consists of iPods and Flips mostly, but I thought that was cool and it netted me a Flip Vid for Father’s Day so that’s good. There are enough kooky and cool stuffed animals and clothes to make me feel like my testosterone levels remain normal.
The staff is great, super knowledgeable and very friendly. Flip is a great change of pace from typical baby store. Maybe a little pricey, but the quality is definitely there.
Also, I have to dispute the racism claims. My wife is Mexican-​American, gets mistaken for anything from Asian to Indian all the time and received great customer service when we visited.

Attention first-​time parents to-​be who are completely overwhelmed by the process of the baby registry… this place is AMAZING!
My husband and I went here to register last weekend and were unbelievably impressed by the level of service we received. We signed up for a private registry session with a sales associate (before the store opened) and she literally guided us through each and every decision to be made… from strollers to carriers to diapers to breast pumps and everything in between, we feel so much more confident in understanding the baby products that are out there than we did walking in.
The sales associate that worked with us, Emily, was very knowledgeable about their products and really seemed to enjoy her job. She was a pleasure to work with and extremely patient with us. She offered guidance when we needed it but was not at all pushy.
I’ve read some other reviews about their prices, so i did some online price-​comparisons with Target and for the most part, their prices actually did not seem much higher, if at all, for the exact same items. Of course, Giggle does sell some other «high-​end» items that may be perceived as pricey, but most of those are more unique items you wouldn’t find at the big-​box stores anyway.
Oh, and one more thing that I think is great about Giggle are the classes they offer, as well as just the general support they offer to parents. We signed up for a cloth diapering class later this month… I really never thought I could be so excited about diapering!
Overall, I definitely recommend Giggle to anyone looking for high-​quality, hand-​picked product recommendations and much more personalized service than anything you’ll ever find at a big box retailer.

I am a big fan of this store. yes, it is expensive but the customer service and quality is 10x better than what i experienced at babies r us. This isn’t a place to come to for basics (or maybe it is if you have the money to do so) but they have great gifts and the staff is super helpful.

Last week I began a search looking for a specific baby item sold in very few stores. I had quite an experience tracking it down and it just proved how great the customer service was at Giggle. Here was my experience:
–Called first store, asked if they carried a specific changing pad. «Yeah, we have a few of those.» and before I could ask if they could put one on hold the call ended. I showed up a day later and walked around by myself for a few minutes and finally someone asked if they could help and when I said what I was looking for she looked briefly and said «Oh I think we must have sold them.» and that was the end of that.
–Called the second store and asked if they had them. Was put on hold for a few minutes and then finally someone came back and said «No, I don’t think we have those.» and hung up.
–Called Giggle. Not only did she know what I was talking about right off the bat she said that they for sure had them in stock and explained the different types on the phone. I went in the next day and was immediately greeted and helped (even though there were numerous other people in the store). The sales associate was very friendly and very helpful.
I was able to walk around and while I agree a lot of the stuff was very expensive, it was good quality stuff I’ve seen at tons of other baby stores but everyone working there seemed happy and helpful. A couple was registering and receiving a lot of detailed instruction on cribs. A few older women were buying gifts and they were being patiently helped by one of the associates.
It just gave me a good feeling after feeling like I was being a bother to the other two baby stores just by calling and asking if they had a certain item in stock. Customer service is key!

I like Giggle cause it has unique baby items that you can’t find at other box baby stores. This store is for the richy richy babies, cause stuff isn’t cheap.

Giggle was actually a bit of a disappointment, after all the hype I had heard. It’s too small for everything they have packed into it. I was also a little disappointed that all they really have is the same high-​end baby stuff that everyone else has, for the most part.
The best thing I think they have are the Giggle branded «Better Basics». These are onesies, t-​shirts, bath towels and the like that are high quality cotton in cute, simple colors and patterns.
I might go back for a baby gift if I was in a hurry but for what they have I would still prefer to order online. I’m not sure the store is worth the trip.

Giggle is a great store if you’re looking for high-​quality, eco-​conscious baby goods. While I’ve shopped on their online store (I’m registered here), today was the first time I’d been in to the shop in person– and it was a great experience.
We came in to order our crib– the sales associate was extremely helpful in showing us the way the crib was assembled and set up. She also did a demonstration of the stroller we’re getting (even though a relative is buying this for us– so we weren’t buying it at the store that day). Everyone in the store was very helpful, but not overzealous. They didn’t seem pushy with the sales stuff, either– which is nice.
The prices in Giggle are what you’d expect for higher-​end baby gear, but the customer service is excellent, and you get what you pay for.
We’ll definitely be back once our little girl is born!

Great stuff, high quality for those who can afford luxury items for their babies/​children.
Registry is easy to use and staff are knowledgeable.
Small store but a lot is packed in here. Prob. the best baby store around.