Grand Cycle

I took my grandsons bicycle to be repaired for a flat tire. Dropped it off on a Monday, picked it up on Tuesday,. My grandson rode it for 20 minutes on a sidewalk and the tire exploded. I took it back so they could fix it. He said the wheel is bent, the tire had a slash and there are loose screws and it was going to cost me another $ 20 after already paying him $ 40. There is no way all that could have happened in the short period of time he rode the bike. What a ripoff… Take your business elsewhere.

This place is terrible. All I needed was my left shifter repaired. A part inside of it was broken or disconnected. I figured for an expert this would be a walk in the park. I took the shifter apart myself to see if I could fix it but decided to give up before I broke something. When I walked in he accused me of having lost parts without even looking at it. I told him I just took it apart 15 minutes before and didn’t lose any parts. I should have walked out right there. He said he would look at it. They called me the next day and said he couldn’t fix it (thought this was his profession) but a replacement would be $ 42. I asked how much the replacement part was and they said $ 20. I said alright, I’ll just buy the replacement and do it myself. I had to go out of town so I had my parents pick it up. When I got home the whole shifter had been removed, the wire no where to be found and in a bag with no replacement part and a $ 10 charge. $ 10 for taking off one bolt? Then they said they didn’t have the replacement part. Maybe because I wouldn’t pay the $ 20 install? I looked at my handlebars and my brake was on backwards and my pads were broken. Realize my only problem before was that I couldn’t shift the 3 gear dérailleur and now the bike is completely unrideable. DO NOT use this guy. Terrible customer service and completely incompetent.

I love this bike shop. They were so helpful with my new bike and the turn around on my tune up was really quick. The owner explained some maintenance tips, which were helpful. Plus, the price was right!!! Very impressed and will definitely be back!

My husband brought his bike here for a thorough tune-​up before riding the Apple Cider Century this year, and boy do we regret it.
The weekend hours are great, especially since he uses his bike all week to commute to work. Unfortunately the promised 48 hour turn-​around was not communicated to the repair man. Four days later, my husband called only to find that they wanted his okay to perform the work that they found needed to be done. He arrived to pick it up only to find that they wanted him to SEE the work that needed doing, then rushed through the fix. Strangely they replaced his shifter without so much as a peep. ???
A few days later, as my husband’s gears pop and grind up the dunes of western Michigan, you can bet he was none too pleased.
I returned in an attempt to get some sort of refund of the almost $ 200 we spent, but was denied. Was even told there was nothing wrong! He wanted me to leave the bike so they could check it out, but there is no way we are leaving any bike there ever again.

This shop is great. They service bikes they’ve sold there for waaay longer than the posted 1 year. I brought my bike back for a tune-​up 6 years after I bought it. They tuned it up for free.
I bought a very nice beach cruiser for my 6-​year old daughter at a very good price. High quality at a box store price and they assemble it for you professionally.
They have affordable prices and they also carry the high-​end stuff for the serious biker.
Oh and BMX, BMX, BMX. I wish I knew of this store when I was a kid.
I have found the owners very nice and friendly, I don’t know what some reviewers were talking about.

This place is one of the only BMX bike stores in the area and the owners are great. They sell good parts and are nice to talk to also. Its a hike from downtown for me on the Grand bus but its worth it.

The lady from elmwood park hit it on the head. Im in my late 30s and frequented this place all through my childhood as it was THE BEST BICYCLE PLACE AROUND! THE PROBLEM IS THERE USED TO BE AN OLDER MAN WHO RAN IT AND HE WAS AWESOME. IF YOU DIDNT HAVE ENOUGH MONEY HE WOULD LET YOU SLIDE ON A FEW BUCKS NO PROBLEM. THE WITCH THAT WORKS THERE NOW IS THE OPPOSITE. I NEED A NEW RIM FOR MY BIKE AND SHE SOLD ME ONE FOR ABOUT 60 BUCKS AND THAN TRIED TO GET ME FOR CHANGING THE HUB AND PUTTIN AIR IN THE TIRE EVERYTHING WAS EXTRA, IN MY OPINION I WOULD NEVER GO HERE AGAIN AFTER MY BAD EXPERIANCE, JUST MY OPINION

This is a great neighborhood bike shop. If you are looking for a large and therefore expensive suburban bike shop keep looking. Grand Cycle is small, but has a great selection of BMX and adult bikes all at great prices.
The friendly attitude is refreshing. I have seen them do many repairs while a customer waits and charge little or nothing at all.

Hate to bust its perfect bubble but… not sure I understand the appeal. I came in for a quick front break adjustment. They charged me $ 15 which I thought was unreasonable, but I paid it because I do not have the tool or complete know how to do it myself.
The woman at the counter was unfriendly (at best). The repair gentleman was a little friendlier and talked to me a bit, but it felt like they didn’t want the business. I actually almost said, «I am going to pay you. Do you want to do the adjustment or not?»
They eventually did the adjustment and quickly. I believe their prices are reasonable, but they are not terribly friendly to deal with and the shop was dark and kinda dirty. Nothing was well merchandised to look for things I wanted and quite frankly they were so unfriendly I didn’t want to bother asking.
Guess I gotta find another joint…

This store came highly recommended by a co-​worker, but I already was satisfied with a different bike shop. I tried to drop off my son’s Raleigh at that other store one evening, but they had closed early. Remembering my friend’s recommendation, I brought the bike into Grand Cycle. When I got a call less than 24-​hrs later and was told the bike was ready for pick-​up and the cost was only $ 25, I jumped for joy! My son had run over something, and the dérailleur was hanging off and had took part of the frame with it. I thought that if the bike was repairable, that it would cost me an arm and a leg to have it fixed properly. Since then, I have had Grand Cycle do various repairs to an old Cannondale that I purchased, and I have always been extremely satisfied with the results. Jan and Anna are very personable people, and it is a pleasure to do business with them. You can’t beat their
service and their pricing is very affordable.

After my purchase, they give you free service for a year… tuneups. truing…etc. great place.

I used to live relatively close to this place and whenever I had trouble with with mike I would take it into them. they are great and the hours are reasonable. To this day I would consider going back to this shop even though I’m not that close any more.
Prices are very reasonable and there turn around time is pretty quick.

excellent mom and pop raliegh bike store. very nice. very helpful and some of the best prices around. very happy with my purchase.