Hertz Rent A Car

Picking up my car was a terrible experience, not only did it take 45 minutes for a reserved in advance car to come out, the room was packed like a fall out shelter with other angry people making the whole event painful. The worst part, when one client expressed his anger, the guy behind the desk claimed he only had two people cleaning the cars and that «one was a girl… so…». Long waits, sexism, and angry people… Do your self a favor and go somewhere else.

The only reason this has a star is because of the convenient location. The most immature, unprofessional individual I have ever come across with, in any customer service atmosphere, was at this location. To this day I feel uncomfortable walking past the store front. Please take these reviews seriously for I took them with a grain of salt. Now I will actively use Unilocal more in my decision-​making.

0 Stars, I scheduled a car early in the morning at exactly 8:30 am, and the lady who checked my registration tried to tell me she couldn’t get the car to me until 4:00!!! But I clearly made a reservation, how outrageous, then the manager cussed me out, threw things at me and called me an impatient cunt and followed by saying get the fuck out of my building and spit on my kids. I have no words.

Its been a month and Hertz and yet not reached out to me or acknowledged the behavior of Jesse Gaudy. He is still employed by Hertz at this location. Post this fiasco I have stopped renting with Hertz and now use Avis.

Firstly Unilocal,you need to start including zero star category so it can be applied to places like this Hertz location.
Wow I should’ve probably followed the other Unilocalers reviews and stayed away from this place. Horrible customer service is an understatement.
Problem is I was charged and paid for a FULL tank of gas and when I get to the car it’s approx ¼ full. I call the manager, Jesse to the garage (who was also complained about by another Unilocaler here) and he’s basically arguing on how much gas is in the tank and then just voids my contract. Instead of trying to resolve the situation he decided to void the entire contract… that’s really awesome customer service Hertz. Bravo.
As a weekly car renter and 99.9% of the time it being from Hertz (almost always without any problems) this place is a joke.
Steer clear from this location and if unable to go to another location seek another rental company all together.

Hertz RUINED our ski trip!
DO NOT TRUST HERTZ! We reserved a Minivan the day prior to our ski trip. I received a confirmation email with the reservation and details. Apparently Hertz tried to call me several times, minutes before closing that Friday evening. By the time I was able to return the call they had already closed. Next morning I took an Über there to pick up the minivan to be surprised that they had none. They had confirmed my reservation without actually having the vehicle. They might have tried to call, but nobody bothered to leave a message, sent a text or email. Because of Hertz, me and my 6 friends were stranded trying to figure out what to do, ruining our trip. I rechecked that same morning and the Minivan was still being offered in Expedia and Priceline. Thanks for being «sorry» Hertz. I would not trust or use Hertz anymore.

The worst Hertz location in Chicago out of 7 I have been to for business rentals. If you’re thinking about using Hertz, go to the branch at Washington & Wells instead.
This location has:
1) Horrible car selection: As a President’s Circle member, I was given car two classes below my reservation that had ~40k miles and stained seats. There was dirt in all the crevices. It was simply disgusting.
2) Rude, incompetent employees: When I noticed that I got a compact (for a full-​size reservation), I brought it up to the agent so that I could get a full-​size car. The agent then told me that the sticker is «old,» and that they «use the car as a full-​size now.» Which was a 100% lie based on the bill I got from Hertz. I also saw multiple other full-​size cars, but the agent insisted none of them were available.
Overall, horrible experience. Will never rent from this location again given how many Hertz locations there are in close proximity.

Made a reservation several days out for hertz to pick us up at our apartment. A so-​called service provided for Presidents Circle but they don’t show up and you can’t get anyone to answer the phone at the location. The voicemail box is full so you can’t leave a message and the 1 – 800 number was a complete joke — no help. When we showed up at the location an hour and a half later there was a lobby full of mad folks and four staff members who were trying to deal with all the issues. It was a complete mess. Come to find out, this location doesn’t even offer the pick-​up service; awesome fail Hertz. In the end, they turned it around by hooking us up with an upgraded car and free gas. Come to find out the whole issue is Hertz corporate rather than this location hence the 4 stars.

I’ve gone to this location 4 times, and the staff has always been beyond accommodating. Lets be real, renting a car is never fun. And this location isn’t at the airport where they have a whole arsenal of cars to choose from so you can grab your keys and go. This is in the middle of downtown in a crazy garage, so unfortunately as a gold member i don’t get any real extended privileges. They also are limited on their car selection, they get what the airport brings them, so it’s not the person behind the counters fault you didn’t get exactly what you want, it’s the people above them that place that blame.
I picked up a car this past Friday and dropped it off Sunday, the same women was behind the counter and she was doing everything she could to get people moving. Diffusing angry customers, successfully I might add. She understood that people had somewhere to be and she was clearly working efficiently. Be realistic people, this location is tiny, limited selection, and the middle of a bustling area. But this staff works hard and they have always accommodated.

Complete joke of customer service. The office manager «Jesse» (he refused to give us his last name) wouldn’t even call another location to help us transfer our reservation since we were minutes late. Don’t come here; bring your business elsewhere.

Strongly recommend against using this location, possibly Hertz generally. Last time I used this location, they didn’t have a car available for me, despite having reserved it weeks in advance, and offered me no alternatives except to wait 6 hours after my reservation began to *maybe* get an available car. Haven’t used them since, but recently had a friend book a car for this location and prepay. When we went to pick up the car, nothing. Definitely avoid this location, but have to say that Hertz customer service at the corporate level and in other locations was also completely unhelpful in resolving the above issues.

Easily the worst Hertz that I’ve been to. I rent at least once a week and do absolutely everything I can to avoid this location, even if it means sitting in traffic to get to O’hare. Save yourself some time and if you need a vehicle in the city, use the West Loop location as they are leaps and bound better than this one.
Reasons why to not use this location:
1) All the employees here have a god complex. They think they’re the only rental car option in the city and treat you as such. Customer service is non-​existent and you’re constantly inconveniencing them by even asking simple questions. Upgrades? Hah, no way. Showing up 10 minutes early for your reservation? You better have a seat and wait your turn, it’s not your time yet.
2) They never, ever have the car you booked available. Unless you’re booking a compact, expect to be downgraded (likely to a compact like a Chevy Spark) no matter when you made your reservation. If you’re really unlucky, which is seemingly 50% of the time, they won’t even have a car to give you and you’ll wait for 30 – 60 minutes for them to figure something out.
3) The cars are poorly kept. They never have gas, the interiors are usually dirty and the majority of the cars have high miles.
4) Did I mention the staff is miserable? Seriously, if you keep treating customers the way you do, you won’t have anyone to look down upon anymore because no one will use this location. Even if the availability and car quality issues are not in the hands of the people working the front desk, at least try and offer one good area of service to make up for the rest. Availability and bad car quality wouldn’t prompt me to write a review, but the beyond rude staff definitely did.

This Hertz location is ideally situated if you are either in need of a car rental after staying in River North/​Downtown, or if you are driving a Hertz rental car to those areas and need to ditch the car. The front desk service was really friendly. I had rented an intermediate sized car, which they did not have when I first arrived. I was offered all kinds of upgrades, but frankly I didn’t want a bigger car. Just then, someone drove in another intermediate car, and the woman at the counter quickly offered to check that car over and rent it to me if it looked OK. Sure enough, she turned it around in a matter of minutes, and we were out the door shortly thereafter in a new Hyundai Elantra. I appreciated her extra effort, and her kindness.

First let me say I LOVE Hertz. I have been a gold member for years and only rent from them wherever I go. I use them at least twice a month. Night and day difference from any other rental car provider, period.
That said, of the two dozen or so locations I have rented from Hertz — THIS LOCATION IS THE WORST. Awful. I’ve rented here 15 – 20 times. They do not offer gold service (keys ready to go). Most times they have no cars even if you made an advanced reservation. Or you show up at the reserved time and they say there are no cars until hours later. Today I reserved a premium car and showed up only to be told there was only a compact car. I wound up with a minivan. At least six times I’ve reserved here I wound up having to go pick up at O’Hare anyway, which totally defeats the purpose of a downtown location.
If anyone from Hertz is reading — GET YOUR ACT TOGETHER. Please. Really. It’s embarrassing. And I feel sorry for the poor employees there who are always getting yelled at by customers.
Unilocalers, I’d avoid this location and go to the airport or Union Station instead.

We were sent to this location due to events at Hyatt location and they only had compact cars. Is hertz a corporation or not? They would not honor our reservation even though the other office told us our car was moved. No idea who was right but we still don’t have the car we reserved. Should hertz honor their reservations or not?
Really? Now you ask me to contact you but you don’t have the message feature turned on. Send me your email or phone and I will provide details.

This might be the worst rental car agency in Chicago. I reserved a car to be picked up at 8am this morning and had to wait behind 6 other people with pre reserved cars to pick up. According to the agent who checked me in, we had to wait until other returned their cars.
I rent frequently with Hertz and I usually love the customer service, quality of the vehicles and selection. This location, which I have rented from multiple times, has consistently had old, dirty vehicles, rude agents and ridiculous wait times.
I prefer to rent from the Hyatt Regency location, but their weekend hours suck.
Next time, I’ll be renting from Enterprise.

I’ve been to this location many times. The experience is almost always the same:
1. Rude employees: Last time I was there they made me feel like I was interrupting their day — even though I was the only customer in the store.
2. Wrong car: Every time. They’ve never had the car class I reserve and always substitute it for a shittier car. Which leads me to…
3. Terrible cars: Usually dirty and in some way broken. Always with a less than full tank of gas. I especially enjoy the cars that smell like cigarette smoke.
Hertz is theoretically a premium provider of rental cars. And at the airport they generally do a great job, but I’d stay away from this location if you can avoid it.

I accompany my boyfriend to this Hertz location a lot (he rents cars monthly for job related reasons). It’s a block from my place so it’s in a convenient location for me. For those who don’t live in River North, it’s about a 7 minute walk from Grand Red Line station.
Sometimes it’s crowded and there’s a long line, but otherwise, the ladies who work here have always tried their best to help us. For instance, once he returned his rental having left his parking pass in the car. It would have been a bigger hassle to ask for another parking pass, so I went back to Hertz to see what they could do while he was at his client’s site, and Ashley called the new renter and helped us get it back (despite having to babysit her friend’s dogs after work, she was patient with me)! There have also been times when we had to return a car because it wasn’t a four-​wheel drive or a tire needed to be repaired. Each time, employees have been accommodating.
I’d recommend going at around 6pm on Sunday evenings; that’s when all the cars are returned.

Pretty sad.
The representative had my reservation, but he did not hold the car associated with the reservation. I ordered a full size car– a full size car a Nissan Versa does not make.

This is a convenient location right in the heart of downtown. It was quite busy that morning. The staff was friendly to me. They were not so to the less courteous customers. I get it, but you are running a business and you have to be able to look past that.
There was a wait to get cars. It was not too bad for us, but a little annoying none the less. I think we waited 10 to 15 minutes. All of the seating was full of people waiting for cars. Customer service was processing customers reasonably fast so the issue must have been in back with the people prepping the cars.
Overall its convenience outweighs the downsides if you need a car and are staying or live in the downtown area.

Super freundlicher Service. Klasse Tips und sehr schnelle Abfertigung. Wuerde ich jederzeit wieder buchen.