Home Appliance Sales & Service

I just had the ice maker in my refrigerator repaired today. Everything went as it should. They arrived in the allotted time, they called before they arrived, and the ice maker was fixed. The guy who came out knew exactly what the problem was once he examined it and had all the necessary parts. He was very pleasant and cleaned everything up afterwords. I would definitely recommend to others.

I made an appointment for service and was asked for a model number on my appliance. I didn’t have it with me at the time and was told that it was ok, just call back with it. He set a date and time with me for service anyway. In honesty I forgot to call with the model number and remembered the night before service date. I decided that it should be ok for them to check it out. I figured it wasn’t a big deal since I don’t even know what’s wrong with my appliance in the first place. I waited all afternoon and no one came so when I called I ended up getting a huge dose of sarcasm and lecture that no one came because I didn’t provide a model number. So I guess it was my fault for not knowing the protocol of how to get my appliances fixed. Apparently you need to give a model number and then they will show up regardless they set a time and date with me. No one called me to follow up, no one said that they can’t come service me unless I called back with a model number. I’ve never called someone to fix something before so I was ignorant of the process. Instead of saying a simple I’m sorry and moving on with booking another date all I got was just a rude individual with no sense of customer service. No wonder why they have such terrible ratings. I wish I went on Unilocal first…

This place is an authorized service provider for Hoover. I dropped off my vacuum 3 weeks ago. After calling, I was told on 3 occasions that vacuum would be ready for pick-​up. The final time I simply stopped in and wasn’t surprised that it still wasn’t ready. I don’t mind waiting, but please do a better job of communicating this to the customer. I took my vacuum and will find another provider.

They are one of two authorized Frigidaire/​Electrolux repair vendors in the City of Chicago, yet think Rogers Park is too far to travel for them and refused. Seriously guys?

I purchased a new Frigidaire refrigerator in July 2013. The delivery person may have installed it improperly, but Frigidaire instructed me to go through the warranty service center. There are only two in Chicago, this one, Home Appliance, and A Appliance Source. I called Home Appliance.
My first call: Gentleman asks me to describe problem, based on my description he stated it sounded like a gasket problem. He told me he could have a technician out the next week and that he would order a gasket so the technician would have it, which would eliminate another trip.
Technician arrives with no gasket. States no one told him about bringing a gasket. He looks over the refrigerator and states he believes the problem is the hinge, not the gasket. States he will have one ordered and that someone would call me when it arrives to arrange an appointment to install it.
I went out of town for three weeks. When I arrived home there was no message from Home Appliance. So, I called them to find out if hinge had come in yet.
My second call: Gentleman looks up my claim. States there are no notes about ordering a hinge. Tells me that the Technical department at Frigidaire has recommended that a heat gun be applied to the gasket to solve the problem. Gentleman states that he recommends against this solution and that I should just deal with the door as is. I expressed my displeasure with the lack of communication and the different stories I’m getting, as well as the fact that I am not being offered a reasonable solution. The gentleman gets upset with me for being upset and tells me he’d rather not have my business.
When I called Frigidaire to complain about the service, I discovered that Home Appliance has the lowest rating in customer satisfaction of all their approved service centers. Frigidaire gave me another service center to use. Here’s hoping Home Appliance will be taken off the list soon and others won’t have to deal with them.
Update: When I posted my review on Angie’s List, I received this very interesting, yet not surprising, message:
NOTICE: Unwilling Participant Date Added: 8÷26÷2009
This provider has asked to be removed from Angie’s List. While we do not honor requests to remove a provider from the List, we do withhold unwilling participants from Category and Keyword requests.

Home Appliance Sales and Service repaired my dishwasher. They were polite on the phone. I called on a Wednesday and had an appointment for Thursday. The repairman was friendly, punctual, and professional. He had the necessary part in his truck and completed the repair in 30 minutes. I would certainly call them for any future appliance issues.
They completed a warrantied repair on my dishwasher, so I can’t speak to the prices that they charge.

I first called Sears (1−800−424−2047) because the washing machine was a Kenmore and it was leaking water from the bottom as soon as I turned it on. I was connected to the repairs dept. The pleasant receptionist stated there was a $ 75 service call plus the cost of the part. Or I could get a one year service plan for $ 225 that would cover the washer for one year of free labor on any repairs during that year and parts up to $ 500; If they deemed it unrepairable, they would give a $ 500 voucher towards a new Sears washer.
I called Sears back a week later once I found out the part that I needed. I was connected to the parts dept and he looked up the model # of my machine and said that the pump would cost $ 44.09 and would have to be shipped to my house, stating that it usually arrives in less than a week. Then I would have to call to have the serviceman come out to fix it. He stated that the serviceman usually charges a flat fee of $ 129, but less if it’s a simple job. The only thing I can think of as to why I got 2 different quotes on the service call fee was that the first person I talked to needed to know my area code & phone number, whereas the man in the parts dept did not ask that. So maybe there are different service fees in different parts of the country.
Then I saw the good reviews of The Fix It Guy Home Appliance and Repair (4800 S Drexel, 773– 234‑9480). I called and left a message at 7 pm at night & he came over by 3:30 in the afternoon the next day. He said it would be a $ 79 dollar service fee and the cost of the part. When he came over he said the water pump was broken and he charged $ 129 for it, so the total cost was $ 199, with a 3 month warranty on the pump.
I kept the packaging from the pump and called Home Appliances Sales and Service, at 3318 S Halsted (773−523−1137). She said it would cost $ 69 dollars for the service fee and $ 90 for that pump (total $ 159) with a one year warranty on that part and a 90 day warranty on the labor. She was very pleasant on the phone (a Monday morning at noon). Obviously I can’t make a comment on the service, but in terms of actual cost, they were a lot cheaper.

Scheduled appointment with this company to come out and fix my stove after giving my credit card info and telephone information and address and took half the day off they did not show up, they said they got the street confused and did not call because the dialed the my work number instead my cell phone even though I clearly told them to call my cell. I would not recommend this company ever.

I called Home Appliance to come out and fix my dryer. A man on the phone took my credit card info first (I think it was $ 69 just to have them come out and take a look). When we were speaking, he asked me about parking in the area. I said there was street parking and numerous parking lots in my area (West Loop). He asked if I would be able to PROVIDE A PARKING SPACE for his repairman! No, of course not. I’ve never, ever been asked that by any painter, repairman, electrician, etc., who has ever come to service something in my apartment.
But fine. He says someone will call me back to schedule my appointment. A day later, I still hadn’t heard from them so I called them back. They let me know a repairman will be coming out the next day (so 2 days from my initial phone call) between 8 – 12 (Wow, quite a large window for me to wait around).
Right around that time, I receive a call from the repairman asking me once again to provide him with parking. Once again, I decline, not only because I can’t but even if I could, it’s a ridiculous request. He then literally just leaves. He says he can’t find parking «nearby» and isn’t willing to pay for a parking lot.
His supervisor called me a few minutes later to explain they will not be coming at all since they can’t find parking. Are you kidding? This is a CITY. Surely these people know that finding parking is difficult, but guess what, every other company manages to do it. I will say that to her credit, the supervisor was polite and straightforward (straightforward as in they wouldn’t even bother rescheduling because I can’t guarantee them parking the next day).
These people must exclusively service the suburbs or something because I can’t imagine what area of Chicago they’d be willing to go to if easy free parking is paramount.
Now contrast this with The Fix It Guy, who not only came out in the same day, but only gave me a one hour window so I wouldn’t have to spend half the day potentially waiting for a repairman. The Fix It Guy repairman even went back out to get necessary parts, returned a couple hours later, and fixed the job for a reasonable cost.
If you live in River North, Lincoln Park, West Loop, Printer’s Row, or pretty much any neighborhood in the city of Chicago, forget Home Appliance. They’re going to spend more time asking you about parking than about your actual appliance issues, then ask you to magically procure a parking spot for them, then refuse to provide you service because their repairman can’t find free street parking within a block of your apartment (after circling for a grand total of 5 minutes).
I have no clue how Home Appliance is still in business. Once again, I can’t emphasize this enough — painters, electricians, any kind of service person has never, ever had an issue with parking much less ask me to provide them with parking myself. It’s beyond unreasonable.

I wish I could give this company no stars because they NEVER SHOWED UP. We called on a Thursday and were promised a call back on Friday to schedule at time for Tuesday. We didn’t receive a call. I will allow them the fact that it was a holiday weekend but there was no call on Tuesday and no repair man showed up. They finally returned our call on Tuesday afternoon and scheduled an appointment for Wednesday between 7am and 8am. Again no show. By 8:30 my husband called and told them not to bother calling us and to delete our info from their system. At 10:30am we received a call telling us they had our parts for the repair. Interesting because THEY NEVER CAME TO OUR HOUSE! I eagerly await the bill that will arrive charging us for the «parts». Good luck, we have security tapes in our building to prove you were never there.

Great service! Our Fridge (Frigidaire) was not cooling properly and ran all the time. I learned by researching the internet and poking around workings of the fridge that it was a system leak problem. Found out the fridge was still under warrantee and that Home Applicance handles Frigidaire’s warrantee claims.
I spoke to Tony on the phone to set it up. He has a very soothing voice, listened well, and took care of scheduling. I had to travel 100 miles to be there (we were not regularly there at the time) and the repairman was there on time.
The repairman was Luis, and he was very coureous and knew right away what the problem was (this was on a Tuesday). They had to order a complete new «system». I left him a set of keys and he was good to show the responsibility this meant that I was entrusting him with. The part had to come from St. Louis, and they said they were going to fix the fridge on Thursday – let themselves in, fix it, leave the keys, and lock the door behind them.
Everything worked as planned and when I came back the next time, my fridge was at –10’F, as cold as I’ve seen since I left Minnesota 15 years ago! I am very happy with their service and would recommend their help.
They took care of all the warrantee items with Frigidaire, and I didn’t have to mess with that a bit. Total cost was $ 149, compared with what another repair place said was an $ 800 bill.
Highly recommended service.

Wow. I hate to start my Unilocaling on such a rotten foot, but eh gads! Do not patronize this business!!! Generally, I’m more the type to get excited about and celebrate fine establishments and let the bad disappear into distant memory. This time, though, NO WAY!
Although I will agree with the previous reviewer that the gentleman on the phone was very kind, that is where our shared opinions end.
These are not professional people. After canceled appointments and showing up late, the work was actually done quickly. However, the company felt it necessary to DOUBLE bill my credit card and then I had to practically stalk their accountant to have the charges fixed. When I complained about how difficult the process had been, I was hung up on in a huff! Totally unacceptable.
If by some fluke these people get to your home and bill you correctly, I’m sure you will have a decent experience. However, god forbid something goes wrong because these are rude and prideful people who are very comfortable insulting the customer. Yuck.

Like Stevie B. I had a Frigidaire refrigerator that developed a problem after 5 years. The freezer stayed cold, but the fridge wasn’t cooling. After troubleshooting went nowhere, I input my zipcode into the Frigidaire repair finder, only to find no repair providers in my area (60 647)! I used my Loop work zipcode, and came up with Home Appliance Repair.
The gentleman on the phone was very helpful, and insisted his company would do repairs on the NW side (they come up twice a week, as the other service providers are in the suburbs). My repair was completed yesterday, just a timer which controls the defrost mode. Very speedy, quite affordable, and I would use this service again (which I likely will, as my other Frigidaire appliance, my dishwasher, is also having problems — go figure!).

I was pleasantly surprised by the service of this company. My refrigerator was overheating and making strange noises. Frigidaire recommended I contact Home Appliance. The gentleman on the phone was very nice. He listened to my problem and scheduled a technician to come out. The technician quickly diagnosed the problem and was able to get the part replaced under warranty. This is a family owned business. Their technicians are very professional. I would not have an issue letting them into my home. I will definitely call them again for any home appliance repair.