Howard Orloff Volvo

I’ve been having my S60 serviced at Howard Orloff for the last 2 years and it has been a great experience. Whether it is routine maintenance or a potential warranty issue I always feel the service team are knowledgeable and able to address any questions I have. I’ve usually worked with Kent who has always been very friendly and helpful.

Tremendous service department. Very pleasant and explain everything. Roger kept me informed about progress and car was ready before estimated time. The transport service into the city is fabulous as they have multiple shuttles
Highly recommend the Volvo service.

This is a review of the Service/​Repairs department. We took out Volvo here for service a few months ago and had a terrible experience. Not only did the repair team leave the alternator loose on the vehicle which caused my car to completely shut off on me while I was driving WITH my two kids in the car! When we called Volvo they arranged to have our car picked up and towed to their location. Because it was the end of the work day, they couldn’t get us into a rental until the next day, which they said they would completely pay for because we had just had our car into them to get worked on, so the likely scenario is that they either hadn’t fixed something or messed something up. Not only did we have to PAY for them to tighten the alternator back up but then we were charged for the rental car too. We noticed the charge on our credit card bill and called Volvo to get it corrected. That was two weeks ago and we still haven’t heard back from Volvo. And, and — the cherry on top was that they completely messed up the remote control system on our key. We couldn’t lock/​unlock our car using the key chain remote, which they said they would fix and never did. SMH.
This place is awful. DO NOT take your vehicle here unless you want to get swindled.
They also have some system where your car is assigned to one specific repair manager and his «team». Once you’re assigned to that group you have to wait for them to have time for you even if some other team is available. This has lead us having to wait up to two weeks for service! Dumbest system I’ve ever heard of that is obviously not designed for optimal customer service, which you’d think they’d care about but they clearly don’t.
Long story short, we now take our car to another Volvo service/​repair place that is just outside the city and got our car in without any wait, were issued a loaner that we didn’t have to pay for, they fixed the remote control on our key, AND received optimal service.

I recently leased the new Land Rover Discovery from Howard Orloff Imports. Every employee that I spoke to while at their beautiful dealership was extremely courteous and helpful. The leasing process was easy and very quick! I would highly recommend Howard Orloff Imports to all of my friends and family. I will certainly be going back for all of my future car needs!

My husband went into Howard Orloff today with an interest in leasing a Volve suv model and had an extremely negative experience. The sales person he dealt with had a condescending attitude and seemed to assume that because we pay less for our current lease — we wouldn’t be good candidates for a volvo lease. My husband was turned off by this negative interaction & we have now decided to continue our current lease with a competitor. I’m very disappointed with the customer service at this dealership.

Orloff has a great Employee in Alicia Houston! She made my car buying experience very pleasurable. I wasn’t anticipating the Jaguar to be so awesome, but it is. The car is GREAT! So was Alicia…

Took our Volvo to HO and there was a lot of miscommunication from the mechanic and the front desk teller. One would say they «recommend» this service but then the other said you «need» to do it and it was back and forth like this for a few days (initially took it in for regular servicing). Finally, decided on tires and brakes as per «recommended”/“needed» and so the tires were serviced but they didn’t do the brakes!!!
When we addressed why the brakes were not done the first thing out of the his mouth was «it’s going to be about $ 1000». I didn’t understand why he would blurt that out when the order was to have the brakes done as well as the tires. Then the excuse was that they were busy and that they do not have availability to do the brake service for another few days. I just shook my head, declined the brake service and left. I was really disappointed. I’ll have my Volvo serviced elsewhere. This one was just the closest to me in the city.

Think twice before bringing your Volvo for service at this dealership. Not only did they miss diagnose the problem with my car. They also did an oil change and left a broken sensor in the car. As i drove away the oil continued to leak out of the engine causing severe damage. I was able to drive to a local garage to fix the problem.

Kent was a great! They are lucky to have him. Bought a used Volvo from a private party and needed some repairs and they were VERY HELPFUL! Picked me up downtown and had it ready to roll!!! THANKS SOOO MUCH!

I was in the market to get an upgrade from my Scion Tc, the front runners where the Audi A4 and the Volvo S60. After looking at some Audi’s I decided to finally check out the S60 and went to Howard Orloff to see an S40 that caught my eye and the S60 models.
On purpose I went unshaven, wearing my earrings, jeans and an unbutton shirt to see how long it would take to get service. I didn’t wait long as Jen quickly approached me and offered assistance in looking at the S40. I had brought my mother along who was in town visiting to get her opinion and Jen was very nice to her which was a HUGE plus.
She let me test drive the S40 which though very nice was not for me, then I tried an S60 and instantly fell in love with the ride. Jen found the car I wanted after asking me for deal breakers (no moon roof, wood trim, and brown/​beige interiors) and took it out for a test drive.
In the end Jen made everything great and stress free that after a brief chat I was sold once we came to an agreement. She was great and the reality is that part of the reason I decided on the car that day was because of her and the attention she gave.
If you read this look for Jen, she made things easy and was a pleasure to deal with. When it comes to service I’m a picky guy and anyone looking for a Volvo should stop by at Howard’s and ask for Jen.

hi
IM BACK !!
Had the front brakes done a week ago. As typical a tad pricey but on time and no sounds and no problems as always. Love the new coffee/​espresso/​hot chocolate machine and the shuttle to downtown and back is as handy as ever. The waiting area is a comfort these cold days.
I skimmed a few reviews below mine and let me add that I share the experience of being told — nope you do not need to do that work $$$ yet (e.g. brakes or shocks). I work with John and it seems I do repairs on brakes etc at about the same time (specs) that he would follow on his own car (i.e. not more often or sooner than needed).
And re the person surprised by the insurance question — its clear you had body work done. Please know I had some work done about 6 years ago. With the insurance I have — they (Orloff) called the insurance folks just about each day to get anything and everything pre approved. I hit a pole at say 10 MPH and did not think there was that much damage and neither did they. As they worked on the car, they found more parts that needed to be replaced closer to the interior. They then called the insurance folks each time, got approval and only then fixed it. Car came back as good as new and not a penny out of my pocket once I hit my 500 bucks

Their Volvo Service department left me very disappointed. Poor communication and unprofessionalism from their service office.
Save yourself the headache and neglect and take your vehicle elsewhere. I’ll be going out of my way to the suburbs from now on.

I just purchased my 3^rd (Pre-​Certified) Volvo XC 90 at this dealership. I personally drive a Lexus and have been faithful to Toyota Motor Corp. since 1983. My wife loves Volvos. I must say that in contrast to my purchases and leases at TMC and/​or Lexus dealerships, my purchases at Orloff have been smooth and easy. No haggling, upselling and/​or «Let me go speak to my manager» stuff. You even get a full tank of gas with you new car, which believe it or not may not happen at Toyota or Lexus, particularly if your car has been out for test-​drives already. Overall, great experience, helpful salespeople and simple transaction. Finally, I highly recommend working with Tim Byrnes if you have the chance!

«Third time’s a charm».
My car broke down on the weekend and my regular dealer is too far to tow my car to and Orloff is the closest due to the weekend hours for all dealers, Orloff told me if I did not get there before they close I had to leave the car on the street till Monday and really did not want to do that at all, they did not have a drop-​off onsite so it was urgent to get there before they closed, I had to find a tow service ASAP. I called a few places and finally found one and they came quick, unfortunately not quick enough to get there before they close, I was 30 minutes past.
Glad that the the tow guy ran into the showroom and got a hold of anyone he can find. He found someone and told me to go inside to the showroom. Walked in and went straight up to Dave Sacco, told him I need to drop off my car to service. He said follow me and proceeded to walk towards the service dept. I was surprised he did not give me any excuses that the service was closed 40 minutes ago and willing to help me out. He looked for paperwork to fill my name and luckily a service porter was locking up the dept and offered to help. The porter was so helpful he told the tow guy to drop my car off the front of the dock and proceeded to document the car’s issue.
I was there on Monday morning to see if any additional paperwork needed to finish my repair and I was assigned to Robert Rivera Jr., we went outside to the car and he assessed the damages, as I removed personal items out of the car he asked me an odd question which I was stunned for a second. He asked me if I was going to use insurance or not, at that point I did not answer him. I thought that he would give me a quote and I can then decide if I wanted to use insurance or not.
A few days has past and I got an call and email from Mr. Rivera and he was prompt to let me know the updates and status of my car for the past two weeks then he fell off and I could not get a hold of him at all, I tried calling him, left numerous voice messages and not a call back or nothing. It has been three weeks and no status on my car at all from Orloff, Glad I went thru the Insurance route — They have been giving me updates on every stage of the progress to get my car repaired.
The fourth week has past and I get a call from Robert McConico, the body shop manager and he left me a message that my car is ready for pick-​up. I went there the next day and looked at my car and it looked great. I took it home and noticed something was missing and called Robert back and left him a few messages but no call back and decided to just bring it in. Got a hold of Robert McConico and showed him what was missing, he took pictures and told me he will call me back.
A week has past and no call back from Robert McConico, so I called my insurance company and they got a hold of Robert. Robert called me an apologies for the delay and scheduled an a day for me to drop off my car.
Finally all done after 5 weeks and overall enjoyed my time at Orloff minus the lack of communication of Robert Rivera, all is great and I can say that I will be back with Orloff in the near future. Thank you for a fine work you guys have done with my car and the service is awesome.

My review is for the sales department. When I walked in I was immediately paired up with Marty, my salesman. He was very friendly and willing to work with me on leasing a Volvo S60 within the budget I set for myself. I was very pleased with the process from start to finish. After a few negotiations, I walked out with my new car the next afternoon. Howard Orloff Volvo provided excellent customer service, responsiveness, flexibility, and never once made me feel uncomfortable about the process. Overall, a very friendly group of salesmen and staff. Highly recommended. Not to mention my new Volvo drives like a dream!

I purchased my 2010 Volvo XC60 here about a year ago. The sales/​purchase experience was painless and I have no regrets buying here.
Since my purchase I’ve taken my car here for service a few times and after picking up today I was compelled to write a review because this service department has exceeded my experience at my prior dealer (Mercedes) and mechanic.
1. My first service here was for an odd pin hole leak somewhere. Initially, i Took my car to Volvo of lisle because it’s more convienient to work. They kept my car for over 3 days and still couldn’t figure out the problem! I brought it to Orloff and they diagnosed and fixed within a day!
2. My BFF had a fender bender in my car while I was out of town. She brought it to orloff and the body shop was super nice to her, got a quote and worked with the insurance company very quickly and repaired the car for far less than i expected (my prior car was a Mercedes so anything is an improvement!)
3. The city is hard on a car and I’m not a ‘great’ driver so after a few more months I had several scratches that I was sure would cost me a lot to repair. Both times the body shop was able to buff out the deep scratches without costing me a dime!!! Sooo happy!
All in all, I’ve been very satisfied with how friendly and responsive the service and body depts have been and I will continue to bring mr car here.
The only downside is that they don’t have free loaners … They will give $ 30 towards a rental at the enterprise that is located onsite but you’ll still come out of pocket for a few $$.

My wife and I recently purchased a pre-​owned Volvo from Howard Orloff. Colin, the sales rep who helped us, was friendly and knowledgeable. I definitely recommend dealing with him if you visit Howard Orloff. The process of purchasing was a very laid back and easy experience for us, which was nice. Colin showed us multiple different vehicles and took us on a test drive. He was not pushy at all. After we purchased the vehicle, Colin followed up via e-​mail and set up an appointment to get our pre-​owned car detailed. I had a few follow-​up questions and he was very prompt at responding.
I definitely recommend visiting if you’re in the market for a new car.

This review is for the service center, but unlike the others who are likely those people that come to Unilocal for the sole purpose of complaining, I’m here to recognize a job well done.
Today was the second time I’ve had my 2009 Volvo serviced at Orloff. Being a transplant to Chicago, I came here initially because it was the closest dealership to me. When I bought my car new, it came with a 4 year regular maintenance package, so my services here so far have all been covered under this program.
Both times I’ve been, I’ve been helped promptly, taken through each step of the service/​inspection, greeted by name and generally treated with respect and courteousness not often seen in automotive service departments. Both times, I’ve had the pleasure of working with Robert Rivera, who has called me almost to the minute of when they estimated service would be complete, and each time he’s given me a no-​pressure debrief of additional service recommendations (alignments, etc.). He’s even gone the extra step of checking anything and everything that may be covered under warranty for my car, something I really appreciate being in my early 20s and on a budget.
Additionally, everyone else I’ve come in contact with at Orloff has treated me in a similar manner. They’ve given me shuttle rides to work and back home within minutes of dropping my car off, and their waiting room is well stocked with coffee, juice, water, and soda. If and when I get another Volvo (or maybe a Jag, who knows?) I’ll definitely consider Orloff if I’m still in Chicago.

This was my first time purchasing a Volvo, but I have purchased new cars in the past. This time around, I knew what I wanted and didn’t want to mess around with dealership visits and cheesy sales managers.
I began my search online and submitted an inquiry through Orloff’s online «info request» portal. I was immediately contacted by a knowledgeable sales rep that answered all of my questions and provided me with enough information to make a decision.
*Let’s take a time out for a second. I feel it’s important to note that I actually contacted several other Volvo dealerships to get information from and Orloff was the only one to respond immediately and without high pressure phone sales tactics.”
Anyways, I called the next day to buy the car (2012 Volvo S60) and the original rep that I was working with happened to have the day off. Another guy was glad to help me out, honored a fair offer for the vehicle, and that was that. When I got to the dealership, the entire closing/​delivery process was quick and painless… which is the way it should be. Within an hour, I was out of there with my new wheels.
I highly recommend calling Shawn Stephens or Tim Byrnes for sales assistance if you are in the market for a new Volvo. So far, they have returned all of my e-​mails and phone calls within a business like time frame, have been courteous and very easy to work with.

This review is for Sales as we have not been in for Service needs (yet).
Full disclosure: we did not end up buying our Volvo from Howard Orloff. We do not work at Howard Orloff, nor are we related, or close friends, with anyone that does.
With that said, I am reviewing specifically in response to one of their sales reps; Mark V. Throughout several visits and test drives Mark was extremely helpful and friendly to both my wife and I (separate trips for each of us). Mark was timely in his follow-​up but not pushy and when we ended up taking too long to decide on the specific model that we were thinking off he kept us updated as others were going to come available.
Shortly after we missed out on the specific one that Mark was working with us on we found a similar one at another dealership (it was a trade in at a local Ford dealer). I called Mark to pick his brain on the details, warranty, etc. and he went out of his way to research it for us based on the VIN #. This type of service was amazing if you consider that Mark stood nothing to gain from that specific deal… but that experience definitely ensured that we will be bringing our Volvo to Howard Orloff in the future and I would definitely work with Mark should we need to upgrade in the future.
Thanks Mark!