Jay’s Cleaners

Not the best experience. Dropped off over a dozen laundries shirts. Was quoted $ 1.75 per shirt. Then was charged $ 5. Would not let me have my shirts unless I paid. Said the shirts too extra pressing. These were your basic dress shirts. Please be careful.

This place almost seems like a what would you do Comedy, They are so rude and mean to you, you don’t know to laugh or to be mad. They speak in their foreign language the whole time and you are pretty sure they are making fun of you. I would recommend going anywhere else if you’re looking for alterations or cleaning but if you’re looking to be made fun of this is your place!

The last time I went to Jay’s Cleaners I said to myself, I will never go here again. They overcharged me. They told me they did not have my dress and I had to continue to tell them they did and eventually they found it. And during the entire interaction, they were rude. But today I needed a dress shortened and I was driving by and against my better judgment, I went. As I was putting on my dress, I realized that it didn’t have a hem, so I really just needed it cut. When I was getting ready to check out I asked how much and they told me $ 25. I told them that was too much and that it didn’t needed to hemmed, just cut. The husband said something to the wife in their native language and she proceeded to take out the pins. She did not explain why it was going to cost that much or that she understood that I didn’t need it hemmed but that was what they charge. So after she took out the pins, she handed me the dress without a word or looking at me.
I have always been overcharged here and they are never nice. It would be a mistake to do business with this couple. Drive a few more blocks and take it to a cleaner that believes in customer service and appropriate pricing.

Took a new suit to Mr. Jay recently, needed it turned around immediately (24 hrs). My wife has always raved about «Mister Jay, First Grade Tailor», and I have to say he lived up to the billing. The suit fits perfectly and it was ready next day with no issues (incl. a reasonable surcharge). I’d say that if you take your appearance seriously, take it to Mr. Jay !!!

This is one of the friendliest dry cleaners in the city. I take all my clothes there and have never had any problems. The tailor work that Mr. Jay does is fantastic. I have never had any problems here! When I hadn’t been in for a few days and told them I was busy, they offered to pick up my clothes from my place if needed. The customer service here is the best. Although I live next door to another dry cleaner, I will continue to take my business to Mr. Jay. Best dry cleaner in Roscoe VIllage!!!

horrible service. what takes 8 days to dry clean? and isn’t ready on pick up day? yep, exactly. and they didn’t give me a discount for them being 3 days late. they charge waaaay too much and pretend they don’t know english… maybe they should move back to taiwan or wherever the F they’re from. I will NEVER EVER GO HERE AGAIN. what a mess.

Over-​priced and owners are not particularly friendly. I will not return.

Took two shirts and two sweaters as brand new customers. Shirts had been dry cleaned several times before but were less than two years old. Both shirts ended up with rips in the same location on the sleeve. Owners claimed the shirts were too old and worn and this was bound to happen soon. Quite a coincedence that it happened to both shirts at the exact same time and place at a new dry cleaners!
Owners refused to refund money or fix shirts with a patch (they wanted to charge $ 16). Seemed to not understand English well when we tried to explain our position and encourage them to be reasonable. They were pretty rude and didn’t care about our dissatisfaction.
We’ll never go back.

I worked for a dry cleaner for 2 years so I know what they can and cannot do to your clothes. I went in there with my wife’s cotton shirts to have laundered and press, just like my shirts. They separated them and when I came in to pick them up, they charged me $ 4 per shirt to clean my wife’s shirts (or they called them blouses) as opposed to mine which were significantly cheaper. She told me they have to be hand press which is not true. They can launder them and stick them on the body press just the same way you can my own shirts which are charged significantly cheaper. I’ll never go back there.

Edited ⁴⁄₂₀: Ok so I usually just bring in a big pile of sweaters and pants and then pay the final bill when it’s all said and done. I always thought they were a little on the pricey side but never thought to do any of the math. Just recently, I brought in ONE sweater to be dry cleaned. Guess how much it cost?! Um…$ 8.75! Wow. That is a total rip off. I am taking my dry cleaning elsewhere; Jay’s is nice and convenient and all but I think I’ll go out of my way to a cleaners that will no doubt be half the price. Sorry Jay’s.
When I brought my clothes here, there was still a grease stain on my fairly new BCBG suit pants that the incompetent moron in SF apparently couldn’t get out. In fact, I think Snow White even discolored my pants even more.
So I asked Mrs. Jay (?) if she could try to get it out. She went on for a good 30 seconds about how it’s no guarantee blah blah and because it’s discolored it won’t come out and all of this shit. Well news flash lady, I know you can’t technically «guarantee» me anything but can you tell me you’ll f*cking try? That’s all I wanted, was to hear she’d try. I believe eventually she may have conceded to this but who knows, I was too irritated so I left.
Other than that she was friendly. And when I came to pick up my clothes they were extremely friendly. And, they did get my stain out. So, I am only really giving them three stars because of Mrs. Jay’s initial resistance to my request. I do want to give them one more shot though because I think they are deserving of more. Oh and they take credit card, MAJOR plus.

Cleaning prices are good, fairly quick turnaround — the tailoring prices seem rather steep to me, but Mr. Jay and his wife are always very pleasant to deal with and I’ve yet to have a problem with anything they’ve cleaned for me.

Love Mr. Jay and his wife! They are so cute and nice. Prices are average.