Jiffy Lube

Jeff and company did a great job with our Prius. No wait at 9am on a Saturday, extra services offered but not pushed, friendly & prompt attention. that’s how it should be. Plus, they did a little extra cleaning for us.

Please do not go to this place for new brake pads and rotors. This location charged $ 740 for new brake pads and rotors that had to be replaced again in less than two years. The original break pads and rotors lasted for over 4 years with no change in my driving. On top of that, they charged me an additional $ 200 for labor to replace the faulty rotors and break pads from the last time I gave them my business. My dealer offered to do the same job for $ 560. I just got my car back from Jiffy Lube… and something is wrong with the wheels and brakes. There is a loud whistling sound. Now I have to have the brakes checked for the THIRD TIME IN LESS THAN TWO YEARS. All said and done, this jiffy lube has cost me over $ 1000 for brakes that should have cost $ 560.

Don’t go here!!! They are super expensive! They also rummaged through my whole car and left it a huge mess! I’ve never had an oil change where they need to go through all your things you’ve left behind in the car and empty out the glove box! Worst Jiffy Lube I’ve been too!

When you ask how long something is going to take be sure you ask for TOTAL wait time. When getting my brakes repaired I asked how long it would take. Come to find out the JOB takes an hour but you have another hour an a half of wait time. Who the heck gives an ETA for completion like that? Not to mention I already waited 20 minutes for them to even look at my car and I came in during work on a weekday. Already missed 1.5 hours and they haven’t even started on it

HOLD ONTO your wallet. I asked for a regular old oil change the spiffy barely out of his teen relates that the price would be 21.99. Great! I am directed to their waiting room with no Coffee. The kid rushes in and lets his manager do the sale. The Manager tells me my ride is a newer car and it uses synthetic oil price 70 $. He tells me my anti freeze is low and will fill it for 4.99 he proceeds to punch it up like i authorized this. He forgets to add the 12 $ discount twice always quoting a higher price. So after agreeing to just 70 $ he then parks my car outside and does not show me the oil. Told him to show me the oil it was still dirty!!! He said that it means i should bring my car in sooner.
In the end any females who do not know about cars or people who do not ask question BEWARE the add on charges can easily total 20 –60 $.

The guys here are fast and friendly. They offer you a lot of things/​services you don’t necessarily need, but I didn’t dock a star because they don’t pressure you into any of them.

Rude service. Don’t go here!

Good service! Highly recommend it.

These guys are awesome! Every time I come through the store the service is solid. They replaced the rotors and brake pads out of my 2003 Mazda 6 and left them like new. I highly recommend this bunch if you are in the area. Araceli and company know what they are doing for sure.

Awesome customer service from the moment I came in til I left! Thanks Justin and crew!

Do not go here! I just went in to get my oil changed and was rudely greeted (if a short hello paired with a disgusted look on your face can even be called a greeting) by a man named Miguel. Miguel needs to learn a thing or two about customer service. I will never come here again! If Miguel is the person you have to deal with beware.

Update: I left my boyfriend’s laptop in the waiting area like a dumbass and they held it for me until the next day. Holy shit, y’all, that is awesome.

I have to commend this facility for its excellent customer service. My fiancé and I were waiting for a rental car facility to open next store and we are new to the Chicago area and needed a place to wait for approximately 45 minutes. The employees at this Jiffy Lube were amazing and so courteous. I may not have needed an oil change, but they helped us out and gave us advice on the city. In the future if I need an oil change this would be my first choice for service. I thank them for their excellent customer service and overall kindness.

Fast and friendly! I was in and out for an oil change within 15 minutes — which included window washing and vacuuming the floors. There are also usually coupons floating around online for various services, which totally helps!

Don’t come here, they are a rip off charging you a lot just for an oil change.$
not coming here ever again. i rather have an alley mechanic do it for me. its outrageous you can’t trust even a good company like jiffy lube. even the oil they use cost a lot. its rediculous.

Great place and love the staff. Always a smile in their face and they take care of he customers. Always ask about the discount for the oil change (even if you don’t have the coupon). They are good about honoring it and also throwing in some extras if you are a loyal customer.

Yo! I needed to lube my driveshaft (that’s what she said) on my pimp ride (aka my 4-​runner), and called Jiffy Lube and asked how much it would be? Keeping in mind there’s like 16 lubrication spots on a 4runner, the manager said free and to bring it in. Pulled in asked for Miguel and he told the mechanic «no charge» and I was outta there in 15 minutes. Mutha-​effing Miguel! I don’t know his educational background, experience or where his moral compass is, but if he was running for president of the United States, I would vote for him. Eff yeah Jiffy Lube!

They got the job done but they are slower than molasses in the winter time. I hate feeling like I am being sold to and these guys tried to sell me on everything from windshield wipers to floor mats it seems. I do like their free top off services, so that’s worth 3 stars all on it’s own…

I always have the fortunate experience (note sarcasm) to accompany my fiancé to Jiffy Lube since I happen to be the more car savvy one thanks to my godfather who taught me everything I need to know about cars.
In short, I have been to a LOT of Jiffy Lubes over the years ranging from Schaumburg, to California, to now Chicago. Having said that, I have never been to a Jiffy Lube with such an amazingly amicable staff who took the time to explain everything to us.
Not only did they do a great job on the car and with explaining everything to us, they actually vacuumed the car! I have never been to a JL that did that. I’m not sure if it’s standard or not, but the extra step was definitely appreciated.
I am so happy we found this JL and went there, because next time I hopefully won’t have to accompany my fiancé since they were so good about explaining everything.
There was no wait when we got there and they allowed us to change the channels on their small tv hoisted up in the corner. They didn’t have a lot of channels and reading material is limited — so either go with someone you like talking to or bring something to read.
We will definitely be back here for future services instead of driving all the way out to the suburbs every time the car needs an oil change.

I’ve been here a number of times, and have never had any problems. There’s never been a line, everyone is courteous, and the service is quick.
The TV is tiny, and the reading selection is terrible, bring a Red Eye or something to read while you’re waiting.