Levi’s Store

Rude and Arrogant phone service. I felt like I was talking with a used record store employee in 1997 who was judging every item I asked about. Aside from the long hold and them not having a standard style that is offered on the website, and rather than checking available sizes at this store or nearby stores I was told I could come in and see if they had my size… which is a total waste of time during the holidays.

To be spending 100+ on jeans the customer service wasn’t that great. I wasn’t greeted coming in and it was pretty slow. When someone did come over she said hello, although with jeans in hand she didn’t ask to start me a room so I asked her. After that she dropped me off and never came back and checked. So I had to make multiple trips in and out of the fitting room just to find the right size. There was an associate in the fitting room helping someone else but said nothing to me.
Kind of annoying! * walks across street to Gstar*

I usually like this store and LOVE Levi’s! However, the employees at this location are rude! I’ll stick to online shopping!

I was in not too long ago on a random tuesday afternoon. Overall, it was a really great experience. There were 3 people (maybe 4) working with maybe a handful of people in the store. All the employees were really attentive and welcoming, and putting forth a full effort. Even if it was just done to try and get me to buy more jeans, it’s still good to walk into a retail store and not see a bunch of people who seem absolutely miserable and try and do their job.

I had a really good experience when I went in for the first time. I never been to a Levi store before, I went with a friend. The staff there is super friendly. He measured me and helped to pick out the jeans that are best fits for me. I wasn’t planning on purchasing at all. But I ended up getting a pair. They have some really good sales if you go at the right time. You can get jeans for less that $ 20 or $ 30.
My over all experience was great because the staff made it so great.
Paid street parking available

For just a regular levi’s store this one was top notch. My wife loved the service here and they helped her buy 4 new jeans in about twenty minutes and what guy doesn’t like getting in and out a women’s jeans store in twenty minutes without the wife having the urge to go to another one?

I’ve only been to this store once, but the staff was friendly and helpful. I tried buying levi’s from other department stores but nothing compares to the selection of the actual store or the knowledge of the staff. They helped me navigate the cuts, fits and washes, got me fitted and started me a fitting room. Service was prompt, warm and helpful.
Shopping for jeans is usually a stressful experience, but they took the stress out of it and just helped me find a great pair of jeans!

Shopping for pants is awful. I don’t know anyone that loves pants shopping. What kind of monster are you, if you love shopping for pants? Probably David Beckham or someone with an equally perfect rear. Anyway, like a fool, I roll up in here and try on a cut and had no idea what to do with myself. One size is way too big, the next size down is way too small. Jesus take the wheel.
Enter super nice retail worker, who then spent the next twenty minutes helping me figure out what product of theirs I was actually looking for. Their selection is massive, and it can be daunting, so this is something I really appreciated.
Thanks to this retail spot for not making buying pants that awful. I know it doesn’t sound like an important thing, to make someone’s pants buying experience not suck, but it really did improve my day.

**Customer service review only**
I’ve been going here for over 2 years and have received nothing but great customer service. This has ranged from a number of difference employees. They’ve helped me with online returns, finding better sizes, etc.

I have lived in Chicago since I was in the womb and I have NEVER been to any of the Levi stores. I bought the cutest shoes and a belt. I get so many compliments on my shoes. The staff is very helpful.

CHEAPER ONLINE!!!
Although I received excellent customer service from a gentleman with a hightop fade (sorry, dont remember your name), no one at the store will remind you that the WEBSITE is at least $ 10 cheaper per pair of the exact same jeans.
When I called, the store is FULLY AWARE of this price discrepancy and will just tell you ‘sorry’.
Try your jeans on there, find the right pair, then order them online.
I give two stars for great customer service. I would give ZERO stars for LACK OF INTEGRITY.

Super helpful staff, even though I frequently come in to exchange things that I bought online. Great store layout, plenty of inventory, cool neighborhood. Recommended.

I typically love Levi’s, but not this store. My experience at the Wicker Park location was very different from the Michigan Ave. store that I usually shop at. I’ve always had good experiences downtown, so when I needed a new pair of jeans and didn’t want to schlepp there, I decided to check out the Wicker Park store instead. Mistake. From the parking to the overall store experience, I probably would have been happier had I made the trip downtown.
I walked in knowing that I didn’t want to spend all day perusing the various options myself, so I immediately looked for someone to assist me. I found an associate who seemed happy to help, but she was a close talker… like, in my face we’re going to smell each others breath close talker. Okay… I told her what I was looking for, and she asked if I had been I.D.‘ed. I told her that I perviously bought the bold curve, but she still wanted to measure me. Ok, fine, I just wanted to get this right so that I could find something and get out since parking is metered in the area. She grabs some sizes, takes me to the fitting room that has doors that she (and others) can’t seem to get open with the keys, and she tells me she’ll be back to check on me.
This is where my experience differed from the Michigan Ave. store. First, these doors in the fitting rooms are terrible. I was walked in on twice by two associates. There is no lock on the inside, and if you leave the room and let the door close behind you, you’re locked out. The first associate didn’t bother to knock, and I heard the fumbling key, so I said something and next thing I know he opens the door with a customer. The second time someone knocks twice and I say, «Yes, hello» and another associate walked in on me. Damn people, how about you either turn down the music so you can hear people, or you look at the floor and see if there are feet underneath! I proceed in trying on my pants to find the jeans are not quite what I am looking for. The close talker woman who fitted me and and said she would return to check in, never did. When I saw her bringing other customers to the fitting room, I couldn’t get her attention. There was another associate in the fitting rooms helping others, who eventually asked me how I was doing. I proceeded to tell him that the straight cut was more like a skinny to me, especially through the calf and ankle, and that I wanted a slightly fuller leg. It goes downhill from here, as I really don’t think Levi’s currently makes anything like I’m requesting, other than maybe men’s jeans, but I can’t be certain as I wasn’t going to spend hours combing the store. So the associate proceeds to brings me the same style and size jean that I JUST tried on. He also brought some awful straight through the hip, relaxed through the thigh, high waisted mom jeans in an 80’s light denim finish. YUCK! I was just trying on the bold curve because I have hips, so why would he bring a style that is straight though the hip? After that I decided it was time to call it a day, and that’s when I found what I was looking for in the clearance section… great, jeans that I liked were being discontinued.
WARNING: This paragraph is a rant on women’s jean, not necessarily specific to Levis…
Why, oh why must women’s jean cuts change, and change so frequently? When you do find something you like, buy many because wherever you go, even at Levi’s the different cuts will come and go, even something I would consider a basic. However, Levi’s will keep mainstays (such as 501’s) for women that I feel are ill fitting outdated styles. Don’t most women have a hard enough time shopping for bottoms that fit? Now Levi’s has to throw in all of these curves, and you have to get measured to figure out what new skin tight style you should be wearing. I usually buy a new pair of Levi’s once a year. Sometimes I buy what is trending, and sometimes I just want a basic pair of straight leg or bootcut jeans. Now EVERYTHING is so fitted, and there is very little difference between skinny and straight leg. I don’t want to wear mom potato sack jeans, but sometimes a girl would like looser fit that isn’t like a legging. Even the boyfriend jean had a skinny tapered calf, but it also had a looser fitting thigh… Hello M.C. Hammer!
To add to the experience, when I went to check out with my discontinued jeans the registers were down, and they were writing out credit card receipts manually. So what I thought wouldn’t take more than an hour to find a new pair of jeans, took two hours start to finish due to technical issues, poor customer service, and possibly lack of choices, but I can’t confirm that as I didn’t have the time or the patience to look at every jean available. My biggest issue with this particular location was the service. Not following through, and not listening to the customers needs are big mistakes. As for the options, possibly they were lacking because this is a smaller store. Regardless, I would recommend the downtown store over W.

I have always been a fan of levis, but I have just recently become a fan their fabulous employees as well. I went into the Wicker Park location yesterday and was blown away with the help I received from the girl that was working. She was super friendly and made sure I was getting all my questions answered. I needed a different size in two pairs of jeans that they didn’t happen to have in their store, but she didn’t hesitate to call around until she found a store with the size I needed.
Later that day when I was at home I forgot the information she had told me in-​store, so I decided to call the Wicker Park location to talk to them via phone. The girl that helped me in the store didn’t answer the phone, but wasn’t disappointed with Bobby, who was the new employee helping me out. He was great. He gave me several store numbers with the jeans in the size I needed and made sure all of my questions were answered to his best knowledge.
You both deserve serious gold stars. Thank you!

I love Levi’s jeans and I love it even more when the employees love and know them better than me.
Suggestions are made that fit what I am looking for.
They will even run to the back to look for different sizes.
Or they will just go to the back to get me a brand new pair in my size.
Thanks!
They have a newer kind of jean that is supposed to be for cyclist, problem is that they only make it for men right now.
Sorry guys, I am a curvy lady… guys cuts don’t work no matter how hard I try.
Returns are super easy and friendly.
I like this place.
Bike parking out front.

I had a great experience at this store. I have jeans shopping most of the time as it’s hard to find just the right fit, length and color. I was greeted right away and Jacqulyn offered to measure me to find my true fit and size. What a relief as in many stores I have to guess the size that I am and grab a size up or a size down depending on my estimation. She grabbed a few pairs for me in my newly measured size, took them to the fitting room and checked on me to make sure all was well. I walked out with two pairs of great fitting jeans and I am thankful for this store. I will certainly be returning and referring friends to shop there!

Along with many other things, I loathe shopping for clothes. I hate dragging an armful of items into the fitting room only to find that none of them fit well. Then I have to re-​dress, grab all my belongings and start the process again. This happens over and over until I decide that «maybe this fits well enough» or «I’ll just be a nudist».
Thankfully my experience at the Levi’s store was made less painful by a very helpful and patient staff member. Seeing the fear in my eyes as I gazed at the plethora of pants in front of me, she offered to check my measurements and make some recommendations. She grabbed a couple adjacent sizes to be safe, then returned frequently to check on my progress. I was happy with the results. Now, to make these jeans last as long as the previous pair…

I wear jeans until they’re basically falling apart. Not because I’m cheap (I am) or like the worn look (I do), but mostly because I hate shopping for them. And if I’m only jeans shopping once every two or three years, I want it to be as quick and painless an experience as possible. Good on the Levi’s folks for making this happen.
Very helpful staff members, lots of changing rooms (although they didn’t have any hooks, which seemed odd), and with the clearance rack, plenty of good deals to be had. I’ll be back here in two or three years.

Never again will I be buying jeans from any where else.
No. Seriously. They make my ass feel great. Plus most jeans that were $ 79.99 get marked down to $ 23.99. Great sales. Great staff. The sales lady [wish I knew her name] helped me until I found my perfect size, fit, length, etc.
Go Levi’s!

Levi’s really don’t get the respect they deserve. I mean they practically invented the one piece of clothing that is the favorite of just about most Americans.
They are the template for which all designer jeans are built today… while some chad or… what do you call the dudes at Spy Bar and Rockit??? While those guys are walking around with shoes so pointy the wicked witch of the west would be envious and jeans made to look wrinkled… worn…worn out, etc… Levi’s…over 100 years ago, was making a product that miners and cowboys wore because they needed to… not wanted to… but forgive me for the history lesson.
This store ACTUALLY has an equal amount of women’s AND men’s clothes… and I’m not a clothes horse mind you, just a guy that hates that we don’t have much in the way of selection when it comes to clothes. The staff are nice and are quick to ask or answer questions.
They carry a full line of Levi products, but I was there for the jeans…514s in particular… a slim fit, albeit not skinny type, of jean. They had them and in several colors.
So, yeah… the little red tag on the back pocket is a dead giveaway that perhaps you are a bit cheap or lack the most current up to date style, but to me, Levi’s are a good solid product that has stood the test of time and this store does a great job of selling them.