Macy’s

Estee Lauder counter: Zaga and Olga were amazing today!!! Hooked me up with everything I needed in a hurry!!! Foundation, primer, new brush, serum, samples of my foundation and day and night cream!!! Under my budget as well!!!

Went to try to pick out a suit today. Saw something I liked and went and grabbed an associate, I’ll just leave his name outta this…
He comes over to the rack I was at and asks my size and then says I’m a different size and just ups and walks away from me…
Didn’t ask what I was looking for, if I needed any help, or if I had any questions. Just walked away like he had zero interest in helping me ?!#
I walked out and bought from Men’s Warehouse
I’ve had better service from State St location and won’t be back here

So many floors !! Lol and the escalator keeps shrinking as you keeping trying to go to higher floors. Lol I wish I had taken a picture but I thought it was funny how it gets wider and then shrinks. The loss of the star isn’t due to customer service experience, they are very friendly and helpful. The loss is because the floors are not clearly numbered.

NEVER AGAIN!
This was by far the worst experience I have had in retail in a very long time. First of all, this is the messiest department store I have ever set foot in. Its worse than any JC Penney or Belk down in the south. Thank god I was not shopping for myself that Saturday night because if I had, I would have more than likely demanded a manager come to my area and explain why the staff here would not be recovering their areas during down time!
What REALLY ruined my entire night was the staff here. I hate using the word ghetto, but truly there is no other way to describe the class of workers in this location. Popping gum, having thorough in depth conversations with each toehr while I am staring at them (sort of obnoxiously to make a point), being as short as possible with other customers who had questions, talking about parties the night (s) before, like… really?
Do this on your lunch break for crying out loud. This store is already big enough and unorganized that shoppers need the help of these workers. Unfortunately, the staff on the bottom level are fantastic. It sucks that they must suffer from all of the other floors.
From now on I will be going to the fabulous Macy’s on State Street. This location is a joke. A horrible joke with the worst punchline ever.

Been trying to order a jacket since Oct 2015. It is Dec 2015 now. They have sent me the wrong size jacket 5 times over this period of time. Which is extremely frustrating.
Call Center for returns:
This is the absolute worst experience or experiences I have ever had. Besides having to go to UPS 5 times to ship the items back. The call center/​customer service center is as unprofessional as they come. First off they are extremely rude and have hung up on me 3 times. Even without me showing my frustrations as deserved. How they do it is as follows: because you are asked prior to your call to take a survey. They transfer you to some other number without telling you, which eventually hangs up on you. My guess is that they do this so that you cannot take a survey about your experience with that particular caller.
Five times is more then enough to ship the correct size of a jacket. In the past I have spent a lot of money with Macys and I mean ALOT!
Needless to say I will take my business elsewhere from now on. I suggest you do the same.

So many levels! And I found it hard to find where I could get out to the other areas of the Water Tower. Additional signage would be useful. We didn’t have a whole lot of time to shop, but went through a few of the ladies’ fashion levels. I found a couple things to try on, but nothing really suited me. I think that the prices are good when on clearance. My mom and I pretty much only shop the clearance racks here, with a few exceptions.

The sales associate at the ‘Urban decay’ cosmetic counter was extremely nice.
She offered me a complimentary eye makeup. I bought a makeup palette with one free eye shadow.
The brands ‘Urban decay’ and ‘Mac’ have the most long-​lasting eye shadows. I like both brands have highly pigmented shadows in a wide selection of colors.
The ‘magic potion’ of ‘Urban decay’ truly help eye-​shadows to last longer when worn under the makeup.

The prices are good when you catch one of there many sales. What I would like is for Macy’s to get rid of all the cash register stations. The attendees are never there.

Horribly noisy & crowded with displays that make it hard to get to the elevators on the ground floor. Exit/​entrance on ground floor into the mall blocked by Lush display & people looking at these products. Many advertised brands & products not available at this location. Good luck finding an employee to help you or take your money, especially in the menswear department. Good luck if you have a wheelchair or stroller getting through the maze of racks & displays. Dirty fitting rooms, some without anywhere to sit down or put down your belongings. Too many different sound systems going at once. Not a relaxing place to shop. Not what I’d expect from a non-​discount store.

A place for clueless tourists and people with a dowdy fashion sense. This store is a disgusting mess. Worst customer service I’ve ever encountered in Chicago (which is quite a thing to be said)!

After going to several stores all up and down Michigan my wife finally found the shoes she was looking for and they weren’t a thousand dollars. Win/​Win?
This Macy’s store was easy to find and well within site. Water Tower Place is a well sized mall and we didn’t have to spend much time in the store to get what we needed and the customer service was very helpful. My wife was looking for her size and she took it to the sales rep who ran a scan and on her device and said that the shoes would be brought shortly. No running around it seems…
As most department stores the cosmetic level is on the first floor and is bustling, noisy and smells of perfume. These are usually the busiest, noiest and smelliest (good or bad) areas of any department store and Macy’s is no different in that aspect.

The men’s store on the 8^th floor is everything a men’s store shouldn’t be. It’s messy, disorganized, and full of staff who are more interested in themselves than their customers. Went in for a shirt and tie, left disappointed and empty handed. The tie displays were so sloppy, and it was early in the morning (a sign it was left that way from the night before). I’m afraid that was my last trip to this store.

I stopped going there a few years ago after I had to return dishes because the paint was coming off after I hand washed them. They credited my Macy’s Visa card, but I couldn’t use the credit for any purchases except at Macy’s. It was ridiculous. I decided to give them another chance when I wanted a Kipling bag. I was charged $ 129, but the price tag was $ 119. As a result, my discounts were applied incorrectly. I called the customer service number on the receipt, and they said they couldn’t help me. Now I will return the item. What a waste of time and money. CHECK YOUR RECEIPTS BEFORE YOU LEAVE THE STORE.

It’s Macy’s at water tower place. Macy’s has always been classy and clean. I shop peacefully there and the customer service is friendly and helpful. I get what I need at this Macy’s.

I’ve seen a lot better Macy’s stores than this one. Not only is it always teeming with customers (which makes shopping a lot harder), it is usually disorganized and out of stock. Perhaps the slightly cramped feel of Water Tower makes it seem more so, but I always feel stuffy and unable to find anything I want when I come. It’s often hard to get employees’ attention, and they usually seem to be slightly understaffed. I definitely prefer other Macy’s.

This place has what… 6 or 7 floors? I would have expected a central downtown location to be well staffed regardless of the time or day. I had gone in through the entrance of the Water tower place and made my way into Macy’s. I wanted to look for their children’s section, but had wandered 2 floors before I found a sales person to direct me to what I was looking for. Honestly, if it wasn’t for the sensors at the entrance, I wonder how many people can just grab and walk out with merchandise!

Horrendous customer service when calling the store. My God.
I called multiple times regarding a simple question, «where do I pick up an item I’ve ordered on line for in store pickup?» The first time an answering machine picked up and I guess I was supposed to leave a message. Yeah right. The second time I called in I finally reached someone who was not helpful at all. When I asked where to pick my item up in store the respondent said «ummmmm either the 6^th or 7^th floor, I’m not sure». I kindly asked him if he could go find out, and instead said «yeah it’s the 6^th or 7^th floor». He didn’t know the answer and wouldn’t go find out the correct answer either. Oh how I love an incompetent lazy ass person.
I then told him I needed to speak with a manager or someone who knows the answer to this simple question. Then he decides to transfer me to the HR dept who can tell me where to pick up my online order. What the hell.

I just cannot get into Macy’s. The stores are outdated and need major facelifts. However, they constantly have sales and coupons and promotions so you’re bound to find something at a good deal.

Usually very busy but it’s in a mall so it has convenience as it has many other stores. BUT main problem was the African-​American older woman in the Impulse section who kept following me and my friend like we were going to steal. She just keep following us even into the fitting room. My friend said want to share a room and she was about to yell at us before I said «we can’t do that». The fitting rooms are dirty as well. Selection is ok. Best part of this Macy’s is the cosmetics area that’s it.
I’m not a fan of Macy’s, never have been. I rather check out their more upscale store, Bloomingdales.

MARSHALL FIELDS
It is hard for me to shop at Macy’s but when this location was Marshall Fields I use to shop her all of the time.
Recently we were looking for a winter coat for our little one. There was a great sale going on. We found our jacket and she loved it. The check out lane in the kids section was 7 people deep, so we decided to go to another register. We found a less crowded register in another area that was only 3 people deep when Kathy came out of no where. Kathy walked us over to her empty register to check us out. I love good customer service. Kathy could have just hidden at her empty register but she came out to help and service customers. I love that and wanted to recognize her for her service.
Kathy was also a grandmother and she was really good with our little one. She was giving our little one words of wisdom like any grandmother would do. I am so happy Kathy found us and we got to meet here. Macy’s is very lucky to have a dedicated employee that knows how to treat the customer. Kathy may be the reason I come back and shop here.
On a side note the store is really cramped and laid out weird. There are multiple floors which is only an issue of you are shopping with women. For the dudes we only have to go to one floor to shop so that makes it easy. You will also find the best sales on Men’s clothes here. The rest of Michigan Ave is all designer full price all of the time.
Okay so it sounds like I may have talked myself into shopping here again.

Ce Macy’s dans le centre ville de Chicago est vraiment énorme avec 8 étages et des commerces attenants c’est un mastodonte. Mais alors pourquoi deux étoiles seulement sachant que j’aime cette chaîné de magasins ?
Et bien la réponse est simple, l’espace réservé aux hommes est vraiment ridicule et n’occupe même pas un étage en entier alors que pour les femmes il y en a 6 complets. Alors certes cet avis est plutôt jugé sur la «faiblesse» (tout est relatif car on est aux USA) du nombre de références à destination des hommes.
Petite originalité dans ce magasin Macy’s c’est l’originalité de voir un distributeur Apple avec des iPods, iPads et autres accessoires en tout genre.
Le service est lui toujours bon. Sachez qu’en tant qu’étranger il est possible de bénéficier d’un coupon valable pour une remise de 10% sur le total de vos achats.