Macy’s

I vowed never to buy from this place since Marshal Fields. But over the years I’ve given into buying online, which has been an great experience. This weekend I visited the brick and mortar on State street, and I was seriously disappointed by the lack of staff. The first floor was very well staffed, and I was excited to see the rest of the store. I went to the women’s department on floors 3 and 4 and had to walk around asking people at the register if anyone could help, and I told «I’m the only one here in this area, and I can’t leave my register. Sorry.» She wasn’t rude or anything, in fact the workers looked like they wanted to help, but were too busy to. I grabbed some clothes and went into the fitting room, and there were clothes EVERYWHERE, even in the rooms. I had to go to three different rooms before I found a door that worked properly, and there was paint peeling off the walls, and stains on the ceiling. My husband was veey disappointed because on the mens floor he found a few great shoes, but no one to help him with sizes. For these prices I should be able to shop in a beautiful downtown Chicago store!

It is a real shame that this store is such a dump. There is so much about it that could, and should, be great. The amazing old building, a true throwback to bygone times. The sheer size of it. In fact, I think the size is what keeps hope alive in my heart; that maybe this time, I’ll find things I want and need. But I can’t count how many times I’ve gone in wanting to spend money and walked out with nothing. The merchandise selection is low end and very dated. The women’s clothing selection is just blah. And, even if you find something, they make it hard for you to give them your money. Tonight, I finally found things I wanted to buy: two dresses. Stood around for 10 minutes meandering between two different desks; no one in sight to check customers out. Walked halfway across the gigantic floor to a different desk; clerk turned her back on me and walked away as I approached. Finally, reached the third desk all the way across the store; two clerks in the process of turning their backs and leaving the area reluctantly asked if I needed help. Should have just tossed the dresses on the nearest rack and left (no one would have noticed, as all of the racks are in complete disarray anyway). Dressing rooms absolutely filthy, don’t look like they’ve been cleaned all year. Carpets stained throughout the store, floors in shabby repair. I can’t believe Macy’s allows such a prominent location to operate like this. And can’t imagine they’re selling enough to stay afloat of costs. Maybe that’s the reason for the sorry state of this store; maybe we’ll be hearing soon that it’s closing. It gets two stars only for the bar in the basement, the connection to the pedway, and a tolerable home goods section that’s never crowded.

Got a pair of beautiful shoes, but really poor customer service in the shoe department. The employees seemed overworked and like there weren’t enough to go around — this led to rude, short, and unpleasant interactions when I had to get my shoe size. I saw other customers dealing with this as well. I think Macy’s can do better.

The guy who helped us was so helpful and nice. Got my bf an outfit and joined rewards points and got a coupon 25% off for using Macys credit card.
Only disappointing thing was bo veteran discount. Do not appreciate those who serve.

Full disclosure: 4 stars ONLY because I am a nostalgic, old man. I loved coming here when it was Marshall Fields — in fact, I still call it Marshall Field’s (The iron signs on the building read «Marshall Field & Co.» — I am cranky about it and do not like change). It still holds most of the old Field’s feel, but Macy’s really hasn’t maintained it as well as they should. Most elevators don’t work, the walls around the side escalators are generally in some sort of disrepair, and most bathrooms are downright dingy. Still, the Walnut Room remains here, the basement is intact and even improved, it’s still a beautiful building and you can get some very good deals here, being able to go from the Red Line right into the store (while remaining underground) is so unique — and not to mention a Thomas Pink shop in the store!
So, 4 stars for nostalgia, but really 3 stars because Macy’s didn’t keep it up as well as they should have.

Mr. Macy would not approve and Marshall Field would tolerate even less! I’m speaking of steadily decreasing service and overall continuing physical deterioration of what used to be one of Chicago’s premier shopping experiences. After Macy’s purchased Marshall Fields many expected a decline and, unfortunately, this expectation has come to be true.
First, Macy’s need to spend a little money to renovate and maintain the store. This is an investment to keep existing customers and possibly bring in new customers — Walmart is great but the Macy’s flagship in Chicago should be thinking higher end with a little higher end brick and mortar — maybe shoot for 80% to 90% of when it was Fields — matching Fields may be unrealistic and unattainable but go for something reasonably close.
The same for service. I went to pick up a couple of suits today that were being altered. The salesperson at the time of the purchase was fantastic and it reminded me Fields’ service. When I went to pick the suits up there was a different sales person and he was by himself in the department. I waited with two other customers for about 20 minutes while he worked with a manager on an inventory issue. Shame on the manager for thinking a minor inventory issue was a priority rather than assisting customers. Again, the actual salesperson was fine once the manager allowed him to take care of the customers.
Better management, a few more sales people, and better maintenence would turn two stars into four or maybe some day even five!

First, I really don’t like how they run their shoe department. It can be hard to find people to assist you there. Some shoe sales guy that looked like a Capote rip off got his panties in a bunch because I was looking to purchase shoes I had on hold earlier. How am I supposed to know anything about the same sales person needs to ring me up cause you won’t get your commission helping me? That’s not my problem. If you’re not making enough commission, check your attitude, that might be why. Change how your management makes the rules. I was very nice when I asked for help. Customer’s always right remember? That’s Sales 101. Macy’s needs to retrain some sales staff on good manners towards customers.
There was one young lady that was very nice that helped me unfortunately I didn’t get her name and she worked on the other side of the shoe department. Very nice and polite. She was great, the Capote rip off could have learned a thing or two from her. Also, ran into a young chic with attitude two different times who worked in women’s lingerie department. She acted like me and my mom was bothering her and she barely wanted to be helpful. Look if you don’t want the job walk away and let someone else who wants a job take over. My mom noticed this and didn’t like this salespersons attitude. I haven’t seen either lately so I hope they were let go or quit cause people should not have to be subjected to nasty attitude while shopping. Both instances I should have called management to complain because it was completely unnecessary attitude from salespeople.

Im browsing the furniture department lots of great chairs and couches, even great lazy boy chairs… oh sorry i sat in one and fell asleep im back, where was i oh yeah all the patio furniture is out they have some really great stuff come check it out youll get some great ideas for your backyard

Went to finish line to return some shoes that I ordered online that when they arrived the actual Nike box was broken and the shoes were dirty. Disgusting. I paid $ 64 and the girl at finish line refused to give me back what I paid for them. She claimed that my receipt wasn’t found and that she could only give me $ 53. I had 2 receipts with perfectly good barcodes and my online confirmation. She told me to go to another store. I then called customer service and she left me standing there to handle it myself. Also the girl was texting when I walked up to the counter and instantly showed signs of annoyance by sighing really loudly when I asked her if I could make a return.
Really bad customer service. Also I hate Macy’s.

Came here to buy a new bed and some new dress clothes for my new job, here in Chicago.
The customer service here was very dismal. I walked around looking at beds for 20 minutes before anyone approached me to see if I needed assistance. This is ok, but during that time I didn’t even see anyone, if I had wanted assistance. Then of course after one finds you, I had two others offer to help me within about 5 minutes.
After getting that taken care of and the bed ordered, I went downstairs for men’s dress clothing.
When I went downstairs, I was looking at dress shoes a d had a few pairs that I wanted to check out. However, when I wanted to try the shoes on there was only one sales girl in the area to help about six or seven of us and was clearly overwhelmed.

I came here for a waist measurement and to buy some new clothes got a couple of different answers on who does what eventually I find out they do not provide this service well every employee who was a baby boomer and didn’t feel like helping me gave me a figure it out for yourself.
So I left the store and went somewhere that could help me and wants my money

I really love Macy’s. At first I was so sad that this Macy’s wasn’t Marshall Field’s any longer but realized that I should be grateful that Macy’s replaced it. My last visit was just splendid. I was in the shoe department and I needed a new pair of boots. I found a couple of sales ladies and told them I needed good walking boots for the winter. Also, I tend to walk on ice so I wanted a safer walking boot. One of the ladies directed me to a very good brand which, for their quality, were inexpensive. My bill was less than $ 90! These boots are so warm, I only need one pair of socks because of how well insulated they are and they tread the ice so much better than my last pair.

Just your average everyday store, nothing that special. Plus, the staff didn’t have a good attitude and it kind of pissed me off.

ODE TO MACY’s
T’was two nights before Christmas and all through the block, the neighbors were excited and ready to rock.
A crowd of people started to shout, let’s go downtown to Macy’s and see what’s about.
So onward we went, some by train, some by car,
because downtown Macy’s is really not far.
Into the store we ran with delight ‚
searching for bargains all through the night.
When dashing through the aisles what do we see,
Jolly old Saint Nicholas with a child on his knee.
Then off we go so that we can see,
Macy’s gigantic Christmas Tree.
It was beautifully decorated from bottom to top ‚
guarded nearby by a Uniformed Cop.
Hungry we were, so to the Walnut room we went,
we all ate and ate until we were content.
Time to go home now with gifts galore ‚
tomorrow we will be back to buy some more.
Hat’s off to Macy’s we had a great time,
We’ll be back on New Year’s to sing Old Lang Syne.

This is one of the best locations in the area for plus size clothing. They have great a good selection of juniors (trendy), casual and career wear. Sometimes the dress selection is hit or miss for me, at least they have a dress section… The Water Tower location does not. The staff is generally helpful and always friendly.
The handbag section is pretty vast, as well.
This location is very easy to get to. Right off the Red, Green, Pink, Brown, and Orange lines and across the street from the Blue.

I really like the Macy’s downtown because it has a very magical Holiday feel. Macy’s can be very expensive. However, if you look at the clearance section and use discounts (Macy’s card and coupons), you can save a lot. I got a Sakroots purse that was in the clearance stand. Originally, that purse was $ 70. With the clearance, discount coupon and my Macy’s card, I was able to get it for $ 15. They had some very other beautiful purses and clutches on the stand as well. You can find the same type of savings in the clothing section as well. You just have to be aware if additional discounts are available. When I went to check out, the sales clerk was very friendly and was quick. I left that day being more of a Macy’s lover than I was before.

Holy Crap… Remember when this was Fields??? Remember service??? Not here!!! 3^rd floor — only one freaking register open/​populated… They’ve seriously gone to hell… Love, steve

What happened to all the great holiday decorations? Are they in storage somewhere? There used to be sweeping garland, huge clusters of suspended red ornaments, niche areas with sparking trees.
Now there’s a cheesy minimalist approach going on that is a huge disappointment.
And those bland cardboard 2-​d houses at base of Walnut room Tree look done on a $ 5 budget.
This store is a magnificent structure! Chicago History galore. Deck it out for godsake.
This the season to be festive!!!

I love the window displays this time of year, especially the ones at Macy’s. The store is full of frantic shoppers, large amounts of sale items and friendly staff running around trying to help everyone.
I like this Macy’s and even though I come here for the Benefit Brow Bar, I still like to walk around and check everything out.

Floor after floor of glorious capitalism is showcased here. Robes, underwear, Furniture, toys, perfume, candy and more. Only about ²⁄₃ of the escalators worked at the main state street entrance, and none of the six elevators arrived for several minutes so we just found another set of escalators on south side. The best parts about Macy’s at Christmas time… FRANGO MINTS. And awesome window displays. Sales galore on the Tuesday 10 days prior to Black Friday.

Their selection for home goods is even better than their other store in town. I love their high-​quality and ultra soft ‘Hotel collection’ bedding and thick towels.
A lot of temptations in their female clothing and shoe departments as well…

I have never been to Macy’s so huge ! The only downside is the parking but other than great place with nice sales clerks .
Always ask for if they have coupons ! Save those dollars ! lol

Encontrei várias marcas como MAC, DIor, Nike, Adidas, mas não achei os preços razoáveis! Achei na verdade mais caros que os do outlet!

Always a pleasure shopping in this historic building. Loved the building layout and beautifully dome ceiling.

This Dior counter sucks. Went again looking for an eye brush hoping to have better luck this time. Same guy who disappeared on me last time was there.
I wish I had caught his name because God he is horrible. I asked him for the eye shader brush and he goes to look. He can’t find it. I told him online it showed up as in stock in his store. He tells me sometimes the website is incorrect. I then ask him to look for the nearest Macys that has it. He tells me that isn’t possible without even trying, which is entirely incorrect and I made sure to let him know. He still denies it but does offer to order it for me online which I decline. I don’t like purchasing delicate things like brushes unless I can see them first.
Anyway, I ask to purchase the City Essential Broad Spectrum spf and he pulls out the City Essential eye serum and hands it to me. Is this guy not listening or is he just the laziest employee ever? I have to ask him again.
Once, I’m ready to check out he hands me off to another female associate. Can he not ring me up or again is he just too lazy to? While this girl is ringing me up, he asks her if it’s possible to check if the shader brush is available in a different store. At this point, I’m over this guy. Why didn’t he ask her before instead of just telling me no?
I guess she doesn’t trust her associate either because she looks for the makeup brush herself. She can’t find one either but tells me they do have it at the Water Tower location. Neither of the two offered to call that location to make sure it was actually in stock and wasn’t just a glitch like what happened at their store.
I made the 20 min walk to Water Tower and got 1000x better service and walked out happily with my brush.
It’s clear that these employees are just trying to make it to the end of their shift and not actually trying to provide you with a service.
If it wasn’t literally across the street from my job, i’d never visit this Macy’s ever again.

This store makes me sad. Clearly the building was once beautiful, but you wouldn’t know it because it isn’t being maintained or even cleaned. It’s seriously filthy. My husband and I thought we might have wondered into a haunted house… The fixtures are dusty, the floors are all scuffed up and there are build-​ups of dirt and grime in every corner of the store. Ugh and the bathrooms — God gross. It was eerily empty (of staff and customers) when my husband and I stopped in today which I wouldn’t expect for a Saturday afternoon.
I gave it two stars because they seemed to have a lot of stuff and the Christmas display was really well done actually. And that’s being generous.

Absolute worst Macy’s I’ve ever been to. Almost every employee had a terrible attitude just answering simple questions.
When we got here, they marked down the clearance rack to «Buy One Pair, Get the Second Free». Luckily, I found two pairs of really cute shoes that fit me. When it was time to check out, my $ 39 shoes were rang up for a total of $ 56. When I asked why it was so much more, they Macy’s worker that that was the taxes. $ 16 in taxes? Yeah right. My total should have been about $ 44 with taxes.
When the manager came he explained the buy one get one free, is for the clearance rack, but does not apply to the clearance price. This is absolute false advertisement!!! I wasn’t the only one upset, everyone in line behind me was upset about the false promotion as well. I reminded the guy it even says extra 15% off.
Downstairs at the Sunglass Hut, while trying on a pair of glasses, my own pair had fallen on the floor. The employee rudely said to me, «can you be more mindful of the glasses». Are you kidding me? I told him they’re my glasses and he walked away.
Only good thing about this Macy’s is restaurant on the 7^th floor, The Walnut Room. Best customer service, especially from our waiter Jesus. This Macy’s should definitely consider putting some of their employees in etiquette class. So disappointed.

The only time I go to Macy’s is if I have a gift card or I desperately need something from their Polo Ralph Lauren collection.
The store is always, always, always in general disarray, one gets the feeling of a garage sale or Goodwill. It’s not simply aesthetics but it makes it easier to shop, particularly when you’re digging for a size.
Most employees won’t go above and beyond for their customers… that’s IF you can actually find one.
I will say this, today I cashed in a gift card and went to purchase a pair of pants… oops, trousers… I’m older now. As was expected, the first girl I had to ask for help even though she wasn’t waiting on anyone, and didn’t even look for me. I then went to the other person in the department, a gentleman who dressed like he should work at a fine haberdashery rather than Macy’s wearing french cuffs, a great shirt-​tie combination like he actually cared, and owned a mirror.
Frank immediately located what I was looking for, but when my size was unavailable (because it was already on clearance) he took the time to help me order it online. Thank you Frank!
Folks, go to Frank, otherwise, just walk out…

The only reason this location gets more than one star is because the selection is vast. There’s a lot to choose from regarding every item and clearance was a big help.
That being said, it’s hard to ignore the obvious flaws. Clearly the staff and cashiers don’t even remotely care about customer service. I was standing second in line for over 30 minutes while the cashier was bumbling with a customer over a 50 dollar purchase. I think she had a coupon — that shouldn’t have slowed down the service that much. I was looking for another register but they are so spread out I couldn’t see any.
The cashier was taking her sweet time checking this person out while her line grew to a dozen people. If I wasn’t second in line I would have simply walked away.
When finally I got to the register I just wanted her to check me out and send me on my way. I became audibly apprehensive to her marketing questions she was asking me instead of actually checking me out. I get it, it’s their job… but when you’re THAT far behind you just check people out. Silently and swiftly. Don’t talk to me asking marketing questions when you just made me wait 30 minutes. And to top it off this cashier clearly didn’t have a grasp on her dialect because she sounded crass, rude, and well… not too bright.
A poor experience. Unless I’m really in a pinch for cheap clearance stuff I will not be visiting this location.

Bön c’est Macy’s, un magasin géant de 7 étages, les prix varient en fonction des marques.
le building est un des plus anciens de la ville donc très beau!
en revanche je n’ai pas aimé me balader à l’intérieur car le magasin était mal organisé! donc pas fan!

die Macy’s Saving Card (10% Rabatt) für ausländische Besucher gibt es hier übrigens in der 7. Etage bei der Information.

Es lebe Chicago. Stadt des zweiten Platzes!
«The second city» wird sie oft genannt, die Stadt die stets im Schatten von New York bleiben wird.
Dennoch kann die «zwei» ganz schön beeindrucken. Es geht schon los, wenn der Flieger auf dem zweitgrößten Flughafen der Welt landet. Viele Tagungen und Kongresse finden im flächenmäßig zweitgrößten Gebäude der USA, dem Merchendise Mart, statt. (Die größte Kläranlage der Welt klammere ich an dieser Stelle als Nummer eins aus, bzw. ein.)
Wir aber wollen in das zweitgrößte Kaufhaus der Welt!
Als ich shoppingvergnügt hineinspazierte, wusste ich noch nichts von der Dimension dieses Hauses. Hatte gedacht: Kennt man ein Macys, kennt man alle. Falsch, Irrtum, setzen — sechs.
Am besten besorgt man sich gleich beim Eintritt in das wunderschöné historische Gebäude von D.H. Burnham aus dem Jahr 1907 einen Lageplan, der zumindest ein wenig Orientierung durch die neun (!) Einkaufsetagen vermittelt.
Viele Chicagoans hassen Macys. 2005 übernahm die Kette das legendäre Marshall Fields Warenhaus, wie es bis dahin hieß und raubte der Stadt ein gewaltiges Stück ihrer Tradition. Nur mühsam lassen sich die Gedenktafeln finden, die an den Gründer erinnern, der sich vom Verkäufer zum Millionär hochgearbeitet hatte, um 1865 das Kaufhaus unter seinem Namen zu eröffnen.
Neben einer gigantischen Warenauswahl, mehreren kulinarischen Abteilungen, Bars (z.B. die Wine Bar (
)) und Restaurants (z.B. den Walnut Room) gibt es zahlreiche weitere Aktionen und Events. So können Kochkurse bei bekannten Chefs gebucht werden in einer gewaltigen Showküche, aus der beliebte Kochsendungen ins Fernsehen ausgestrahlt werden.
Nummer zwei ist ganz schön einzigartig.
(Achso: Kennt jemand zufällig Kaufhaus Nummer eins?)