Madison Cleaners

*Customers Beware*
A few friendly tips for Madison Cleaners:
Tip # 1: Understand the concept of quality control/​assurance. If your folks damage an article of clothing (i.e. lose buttons), please be sure to replace/​fix the items prior to giving back to the customer.
Tip #2: If you’re going to charge customers for dry cleaning services, probably a good idea to actually dry clean the clothing. All the wire hangers and plastic in the world can’t disguise the fact that my sports coat wasn’t even remotely cleaned. The cat hair and obvious stains are always going to be a dead giveaway. This is the reason I brought it in for dry cleaning.
Tip #3: When you tell your customers their garments will be ready for pick-​up at/​by a certain date & time, please fulfill your end of the bargain. I don’t enjoy wasting my time any more than you do yours. Asking me to wait around for the truck to show up is never an ideal customer service approach.
Your staff seems very friendly, but as virtually every corner in this city has a dry cleaner service, try to at least meet the minimum expectations. Thank you.

Madison Cleaners consistently does a great job with our standard dry cleaning (men’s shirt, pants, dresses, and sweaters) and the customer service is great. Recently I brought in a Theory leather jacket I was VERY nervous to have cleaned (pricey and my favorite) and they did an wonderful job. I don’t know if they outsource (it took just over two weeks) but regardless of whether they performed the cleaning themselves or had a third party take care of it, the piece looks brand new and there are no signs of damage. So happy this is our neighborhood cleaner!

Never again. I had 6 of 10 clothing items damaged from dry cleaning.
I used to only bring in my husbands dress shirts and would return many to have the collars re-​cleaned. Strange and annoying but their location was convenient. My most recent issue included 10 items total (both my husbands and my clothes). Picked up, inspected when I returned home.
1. Broken pull tab and top of zipper of a blouse.
2. Didn’t remove stains from a white sweater.
3. 4. & 5. Ironed creases in 3 pairs of jeans after I requested «no seams.» Creases left permanent white lines down all 3 pair.
6. Didn’t remove stains from a blouse and on top of one the stain was snagged fibers.
Went back to review all the 6 damages and the owners teamed up and argued (loudly) for over 20 minutes with other customers in line. Never once apologized. Instead they spitefully reimbursed me for the cleaning bill and also for damage to one blouse. Not worth the risk at this place.

Wow… consumers beware.
Tried this place for the first time and what a hot mess!
Clothes weren’t cleaned on time, cashier/​counter staff was disorganized, confused, and quick to get angry when I asked why my order wasn’t ready when they said it would be.
Be careful.

I really like Madison Cleaners. Not only do they do a great job on dry cleaning and alterations, but they are very nice people. They always have a smile on their faces, and are very kind. I just picked up a few things today and the male owner even helped me bring my things to my car. His wife does a nice job on my alterations, even offering her shoes to me to check my pants at different lengths! Pricing is also very fair, even lower than the place I used to go to by work in the suburbs. I highly recommend.

One of the saddest things about moving out of the West Loop? Not having Madison Cleaners across the street! They are amazing.

I cannot tell you how much I LOVE this place. I take all of my dry cleaning here, and have never had an issue. They are always so nice and friendly. They are the only place I bring my dresses for alterations. The lady there does such a great job, and always goes over and beyond what is expected. I have probably had 20 of my dresses hemmed here– and all of them are perfect! Highly recommend them if you are looking for a dry cleaner in the West Loop.

This is a feel good cleaners. Did not know there was such a thing, because I usually feel bad when I pay a lot of money to get clothes that were expensive to begin with clean. However, the husband and wife who own this place are so sweet, that I cannot feel too much remorse over the lost cash. The husband almost always insists on carrying my clean laundry to the car, and they readily fix minor repairs, like broken zippers, for free. My clothes always come back clean, and I think that their prices are competitive, though not cheap. Still, I would not go out of my way for a cheaper cleaner, because I feel like they go out of their way for me.

Honestly, I’ve been taking my husband’s shirts (and my own clothes) there for over a year now. They are so accommodating — even when I come in with 30 shirts and ask them to be done in two days. I’ve even taken some bridesmaid dresses here for alterations which always turn out great! The nice man and woman who own the place are always so welcoming — and the man has brought my load of shirts out to the car for me on several occasions! I’ve never had a problem and highly recommend them!

They do an excellent job. We’ve been going here for the past month and a half and the clothes come back clean and looking great. I took a pair of shorts in to have a button sewn back in and the owner (female) did it for free in 5 minutes. I really like this place.

Well… all good things come to an end. My wife’s bright white dress slacks ended up gray. Although they cleaned them again… the slacks never returned to the original color. The woman working the counter tried to explain how difficult it is to clean white pants… they did not offer any other compensation. I will not be returning.

decent cleaners for a reasonable price. they get things done quickly and can usually get any stain out