Marc Jacobs Chicago

I came in looking for a specific new crossbody bag since I was eager to use my store credit, and the saleswoman (beautiful dark brunette) was so helpful! I used to go to the Marc Jacobs on Damen, but felt the staff were snooty and it really ruined the experience. This store is gorgeous and set up really well. They got me a brand new bag from the back, and didn’t care that I spent time waffling between two sizes. I’ve gotten tons of compliments on the bag already and I will cherish it for years! Thanks, MJ!

Fabulous! I had done my research online already, so I called ahead to see if this store had a particular watch in stock… not the display, but a fresh, unworn watch in the back! Andrew was suuuuuper sweet on the phone and even offered to put it on hold for me. I informed him that I wouldn’t be able to make it into the store for a few days, and he immediately said no problem and still put it on hold for me. First of all, I appreciate that! I would have been heartbroken if it was sold before I got there, but I would have totally understood if he couldn’t keep it for me especially since it was the last non-​display one.
So a few days later, I went to the store and guess who I got to meet in person??? Andrew! He was even more fabulous in person. He remembered speaking with me over the phone and was very attentive while I was in the store. It was a very comfortable experience and felt more like a friendly, personal interaction than a transactional, business dealing. I didn’t catch the other lady’s name who was in the store, but she was nice too. Andrew just happened to be my main contact. Two thumbs up for this Marc Jacobs store. I’ll surely come back again!

This is easily the best Marc Jacobs store I’ve ever visited. The staff was genuinely friendly, helpful, and I received some great suggestions on what to do in Chicago.

Although I didn’t purchase anything, the saleswoman that worked with me was completely lovely. I came to inspect the newest makeup line by Marc Jacobs and she gave me a great overview of all the products. I’m still thinking about the calligraphy pen/​liquid eyeliner! I swatched it on my hand and it was so clean and pigmented by the end of the night that I actually had to scrub it off!
She was so lovely and charismatic. I didn’t feel pressured to purchase anything but now I want to come back and buy that lovely Voila! lipstick and the liquid eyeliner because she was so delightful and for a quality product.

Yesss! Marc Jacobs to the rescue. They offer alteration services for Marc Jacobs or Marc by Marc Jacobs items. It’s okay if you don’t have the receipt because they can look it up OR if you’re SOL cuz it’s been a year and you throw out stuff like me and didn’t give them additional personal info at the time of purchase, then as long as it’s a Marc Jacobs, you’re good. Praise the good Lord cuz I don’t think it’s possible to gain anymore weight to make this dress work on me. I’m determined to wear this! I really should have written this review in bible thumper speak.
I bought a Marc Jacobs dress a year ago — still with tags and all, hangin out in my closet– that I’ve been in love with from first sight on a mannequin but alas I bought the smallest size left which is still a little too loose on me and trying to remedy that with a belt wasn’t an option because I think it’d look ridiculous. Also I didn’t trust it in the hands of just any seamstress around the corner… MAYBE at Nordstrom but I’d much rather send it to someone working in one of their Marc Jacobs locations adhering to their standards and all. I’m picky and paranoid cuz this ain’t no Forever 21 dress. I needed it to be taken in down a size and I inquired about this over at their Marc by Marc Jacobs store and they referred me to their alterations extraordinaire. I’m so glad there was hope for my dress to fit just right. They are so great here. Overall, I love that his clothing can convey just enough quirkiness and twist but is ladylike and understated enough all at the same time or I think Marc explains it best: «what I prefer is that even if someone feels hedonistic, they don’t look it. Curiosity about sex is much more interesting to me than domination. … My clothes are not hot. Never. Never.»

As a frequent shopper at stores such as Prada and Giorgio Armani, I always have high standards. Marc Jacobs was a bit average, but my recent experience was just tragic. There were two associates, one who was helping the only other customer and the other who was doing nothing. At least 20 minutes passed before I was recognized. I guess coming in with 3 large shopping bags isn’t enough for them to want commission. I intended to buy a few shirts and maybe an accessory or two that was 70% off. I had to constantly go to the other side of the store to ask a simple question. I could have grabbed half the menswear and walked out unnoticed. I decided on a few items but I had another question and the lack of service turned me off so I dropped my things and went to Diesel across the street. Cheaper and better service.

After placing an order on-​line and receiving, then shipping back the wrong sunglasses I called this store to see if maybe they had them in store. The sales associate was more than helpful and informed me that the only pair was in San Fran. She said they could be shipped to the Chicago store and would be available for pick up within 2 days. In 2 days I received a call letting me know the sunglasses were at the store. Perfect! Great customer service.
This is where my rating goes down. I always think it is very interesting to walk into a boutique and shop in my cute, casual clothing. Its funny how people are hesitant to help you if you are not ‘dressed up’. After getting the attention of the sales associate and telling her I was there to buy my sunglasses, from the current collection, that were shipped from CA she was more than happy to help me and was very nice. You never know who will be the easiest sale of the day… Loving my sunglasses!

Ok, so this review is more about the service than the products… MJ clothes never fit me properly but I like a lot of the accessories and I love Daisy perfume.
To echo other reviewers, the salespeople here are FANTASTIC… among the friendliest and most helpful I’ve encountered in ANY store, much less a high end boutique.
Just as an anecdote, I wandered in on my way home on a cold, rainy day, looking… um… really wet? And probably many other flavors of gross. I was immediately greeted by a smiling, enthusiastic salesguy who helped me find exactly what I needed and then wrapped my purchase up in bright, happy tissue paper like a pretty little gift (even though it was just a «gift» to myself :)) When I left, all 3 salespeople at the desk smiled and waved goodbye. They are all adorable and made my cold, rainy day brighter B-)

Sales people at this MJ were extremely helpful and knowledgable. They waited for me to make my decision even though the store was closing. Friendly service.

Staff was very helpful in my search for a specific product and helped me out even tho I was dressed like a total hoodlum!

As a Chicagoan, we don’t have as many designer stores as there are in ny, so once this place opened i was quite excited. The store is lovely and the collection is wonderful. The first time I walked in I was only looking, but was assisted by Jenny who was great. After that day I returned and purchased a dress which was then followed by a sweet handwritten thank you card from Jenny. I now buy small change purses for friends and browse the sale section when Jenny contacts me. All of the other sales associates are great too, very friendly and helpful, not pushy at all and very approachable. I live in ny now but still prefer shopping in the Chicago store.

I have a serious weakness for Marc Jacobs. OK, it’s more of an addiction. Luckily for me the sales people at the Marc store are low key and never pressure me into anything. Jenny is a sweetheart. Whenever I pop in it’s more like playing in your rich friend’s closet than shopping. Sometimes we try on things just for giggles, even though she knows I won’t be purchasing. She’s also really great about letting me know of upcoming sales, because let’s be honest, I rarely have the cash or inclination to pay full price at MJ. This store also carries some of the cheaper items from the Marc by Marc store, like the adorable floral print umbrellas from 2010 that were a bargain at $ 18.
If you love Marc Jacobs don’t be intimidated by this store. The sales people are friendly, delightfully quirky and are so much fun to work with.

For anyone who happens to be under the misconception that beautiful things and places are reserved solely for equally beautiful people who have money, well let’s face it, it’s not true, but sometimes I wish it were…
I’m sure there’s a person, or two out there thinking «wtf?»
Well, relax for a second and keep reading and you might be pleasantly surprised.
First of all, I’ve met many «wealthy», as well as «rich & famous» people from around the world, and they are NOT all beautiful, or skinny, and in some cases, they have poor hygeine as well.
Secondly, truly «beautiful» people (and not just physically, which is temporary btw) most often don’t have to pay for anything. Probably because they’re attractive and insanely fun to be around. Everyone I’ve met at both Marc by Marc, and Collection, are quite frankly, truly excellent people, each with exceptional qualities.
Also, if you walk into the Marc Jacobs «Collection» store, you should not expect to find the same products as the «Marc» by Marc Jacobs store. Hopefully this will be painfully obvious to everyone, if not, don’t tell me.
Never the less, I went into the Collection store because a close friend told me about a sale they were having on Men’s henleys, and since I just moved here from CA, I figured it’d probably be a wise decision to pick up some «base layers» as people here call them, (possibly because thermal underwear sounds much less appealing) and the store was on my way home.
Anyhoo, I have to admit, the store has style. The lighting is actually kinda sexy. The furniture is elegant, simple and functional and the time and care put into organizing the displays gives an overall impression of professionalism and attention to detail.
The clothes are separated smartly and nothing looks cluttered. I took a look at a $ 2500 fall coat, and then immediately moved along to picking up my henley’s.
The three gorgeous women in the store were all exceptionally helpful and courteous, as was the salesman who actually found the colors and sizes I wanted in the back of the store.
I spent almost an hour in the store from start to finish, and after having spoken with everyone in there, I can honestly say that while most of the clothes in there are expensive, there are some amazing bargains, and the entire staff in there may look intimidating, but if you ask any of them for help, they are non-​pretentious, and extremely kind.
I’ll definitely be stopping by again, but maybe once «movember» is finished. ;)

We came in here to take a look with no specific items in mind to buy but left with a polo shirt for my fiancé and a pair of rainboots for myself.
One particular sales associate (I’m talking about the one with dark hair) could seriously buck up on her customer service. While I saw her greeting and helping other customers at the store, she just stared into space when we came in, walked past her, browsed around and were looking at the shirts right next to her. Not even an offer of help or «Are you finding everything ok?» Seriously? If I am not ready to spend at this store, I wouldn’t be in here, Missy. I get that you think Marc Jacobs is a high end store, but selectively choosing which customers to display uppity behavior vs good customer service to? Sorry but I don’t think you understand the concept of customer service. Don’t forget that every paying customer helps pay your wages.
Later on, another sales associate who saw us looking at the shirts came over and told us that they have more sizes (without us even asking). We needed a size that wasn’t on the shelf and she helped us get the right size. She also helped me with the rain boots. She made the shopping experience at the store better. If it wasn’t for her and if just based on the other sales associate with the attitude, I would have decided to spend my money somewhere else in future.

Love Marc but this boutique doesn’t quite do it for me. Sure it’s new, bright, and pretty but it’s a bit too claustrophobic with WAY too many store employees hovering around that it creates a very uncomfortable, edgy experience. If I am in the area, I may stop by to browse but as I’ve experienced twice before, I’m not keen on the service level. Off to the other major dept. stores to make the real purchase.

I like the bucktown store better as it’s bigger and has a better selection than this location.

I walk past The Elysian nearly twice a day every day.
Due to that frequency, I have been coveting the Marc Jacobs displays.
Thank God it’s open now as I was leaving my hand prints on the windows. Not very classy, Marc would not approve.

Nothing says indulgence like buying a piece of your favorite runway collection. The Marc Jacobs store is here, Chicago! Now’s your chance!
I went to the opening today, and I was very impressed! There’s a wide range of pieces, a large section for women (clothes, accessories, footwear, HANDBAGS!!), but you’ll find stuff for men and children as well! The layout of the store was very comfortable, not cramped or dark. The employees were very friendly, and were not too hands-​off or hands-​on. Just right (ask for Jenny, she knows her stuff!).
If you’re used to shopping at the store in Wicker Park, be forewarned that the prices are a bit steeper than what you’re used to. If you’ve got the cash, go for it! If not, charge it! Stimulate the economy!