Mattress Firm

We had the best experience at Sleepy’s Lincoln Park. Antoine worked us through the process of finding the perfect mattress that fits all of our needs! We are so excited about our new mattress purchase.
If you go to Sleepy’s Lincoln Park, make sure to work with Antoine– he really cares about every client’s comfort and needs, and is willing to spend the extra time and effort to make sure you leave the store happy and excited about your mattress purchase.

Ted was very helpful when purchasing my mattress! I think I went in a total of three times to test out the mattresses and never felt rushed and he was never pushy. He pointed me in the right direction to a very popular bed at a very reasonable price point. He even threw in a good deal for me on some pillows I was interested in and a mattress protector! I ordered the mattress and it was delivered less than 24 hours later! I think Ted mentioned he normally works out of the Edgewater store, so you can see him up there, or I’m sure the other guys (or gals) at this location are great, too. Sleepy’s is great if you’re in the market for a new mattress!

Dennis was very knowledge, helpful and not pushy at all! He helped me find a great, reasonably priced mattress and I’d recommend him and this location if you need one yourself :)

This locations has great customer service. The mattress specialist, Kathey, was very helpful and very kind!

I had a wonderful experiment with Elaine at Sleepys today. She showed me all what i want to buy, help me out and give me very good deal. 5 stars for you!!!

I initially got here a foam pillow. It seemed fine in the store, but the one I got had a bad smell of chemicals. Furthermore, even though it seemed comfortable in the store, I wasn’t able to sleep comfortably with it.
After complaining about this, I was offered an in-​store exchange. The store representative made me a very good deal in the process. Really appreciated it!

My husband & I bought a new bed & mattress from here a couple of nights ago. We were mainly looking for a bed, but ended up buying a mattress because our wonderful salesman Steve gave us an AWESOME deal on a tempur pedic mattress. It was delivered 2 days later & our new bed & mattress are fantastic! Thank you so much Steve!!!

To reiterate the above, I still have not gotten the assistance or customer service I began requesting over a month ago.
I have requested on a number of occasions to have the Queen mattress replaced with the ‘plush’ version, that I had originally ordered. I was told that it was frozen and would soften in a week or so… as noted below that was the least of my problems.
The past couple of months I have been trying to work with Dennis to resolve the issue. He finally just told me he and his manager could do nothing and to call customer service. When customer service told me to go back into the store and I could exchange for a satisfaction guarantee plus, Dennis told me he was too busy because it was Columbus day and I should come back next week. Sorry Dennis, I do not want to come into the store for a 4^th time and call customer service again. You should be helping your valued customers and try and solve their issues any way possible, not send them around the block to do all the complaining etc. for your mistake.
I will not be purchasing my next mattress for my new condo from Sleepy’s, I will be visiting other stores in the neighborhood that can offer me great customer service and deals.

I echo the comments about the lousy customer service. While the salesmen in the store (Patrick and Dennis) were friendly enough, the headquarters is not at all customer service oriented. I put a deposit down on a mattress and then cancelled my order when I found a much better product elsewhere. I was told the refund on my deposit would appear on my credit card between 3 –5 business days. 10 days later, still no credit appeared. I called Dennis, only to learn that my credit «hadn’t been put through.» «You know how those accountants are,» he said. I called New York customer service only to be notified that it would take another 3 –5 business days to process my credit but reassured me that it had been put through.
I still haven’t seen the credit and would discourage doing business with this company when there are far more customer service oriented stores out there with equally good prices. Sleepy’s failed on all fronts.

This place has the WORST customer service I have experienced in a longtime. My sister and I bought beds from Sleepy’s a few months ago, I ordered a medium firm bed and she ordered a plush bed. When the beds were delivered we called Sleepy’s to ask why my sisters bed seemed so firm, they said the bed was «frozen» and it would soften up. Flash forward a few months, my sister slept in my bed while I was out of town, realizes that my bed is much softer than hers. We pull out the reciept, it looks to us that the guy at Sleepy’s has mixed up the order, yet we cannot decipher the reciept, but we can clearly tell the beds are not correct. I like my bed, so I choose not to ask for a replacement of an order that was done incorrectly by the sales person at Sleepy’s, my sister on the other hand does not like her bed that she was told would «unfreeze in a few weeks». When she went in person to ask Dennis at Sleepy’s about the one bed being replaced, he told her he would get back to her the next day. He didn’t. She called back three days later, he still didn’t have an answer from his boss. She called again, Dennis said Sleepy’s was uninterested in correcting the mistake they made.
Moral of the the story, we spent $ 8000 in Sleepy’s, don’t get what we ordered, and its our fault for not figuring it out quickly enough. Nice.
And because I like my bed I was going to send a friend there to by a king sized bed, plus I need another bed for my spare room, not a chance in hell.

Dennis and Patrick were in the store when we walked in during a one day (Wednesday) sale. They informed us of the various mattress kinds and we tried out a few different beds based on our wants. When we decided on one that we liked, Dennis had kindly told us that he’d pulled the signage for that weekend’s sale and recommended we return on Saturday when it was $ 200 less. Seeing as we are saving for our wedding, we truly did appreciate his honesty. Both salesmen were very professional and helpful. At the time of purchase, since we live in a high rise, we scheduled the delivery date pretty far out and Patrick immediately followed up with me within 48 hours to confirm the delivery date. Seeing as that date will not work for my work schedule/​building schedule, I called a week later and Noland helped me. The mattress is now scheduled to come a few weeks from now and I will update IF it does NOT come within the given timeframe.

Bought a mattress this morning and the whole process was very easy. They have a nice selection of products and the store is very clean. They offered us something to drink while we shopped. Dennis was very professional, ask for him.

Another fantastic customer service experience. I suspect most mattress stores do this — but they had a simple method for determining which type of mattress one should buy. They have four standard mattresses up front ranging from firm to soft, and you try each of those to see which you like best. From there — they take you to the selection of mattresses that best match your preferred firmness, so you don’t have to try every mattress in the store.
There were two sales guys when I went in, and they were both friendly, helpful, and hilarious! They’re professional salesmen, so they’re pretty good at making the sale — but I left with a great mattress at a good price, with very minimal hassle.
A great experience.