McKey & Poague

I have no idea what the bad reviews are talking about. Seriously, none.
The company is great, the apartments are comfortable, and the employees are professional, particularly comparing to Mac. I always recommend them to my friends.

Awful. Absolutely awful. They Don’t call back, take months to fix things, so incredibly unprofessional I’m astounded how they are still in business. We are going to start withholding our rent until they fix things around the building. Also building is filthy!!! They should be called a mismanagement company, instead of a management company. Do not rent with them.

First of all, I hope anyone thinking of renting from Mckey and Poague reads this.
Right before renting I did on online check of the company and property. While I did not find anything in particular about the property I lived in, 5342 S Harper Avenue. I did find this blog and other discouraging information about this company. I have a friend living in one of their apartments and while she did say they have horrific customer service, my friend’s apartment has not trouble and they are cheap compared to others in the area.
We decided not to listen to a blog (about cockroaches) and many other warnings and rented the apartment. While we did not have the most pleasant experience talking to this company in the first place, and it was the handyman who showed us the apartment, the apartment was very large and very cheap compared to others.
Worst decision we ever made. After three days of moving we started noticing several critters, cockroaches, in the apartment. They were everywhere. Specially in the kitchen and restroom, but we would see them in the living room, main room, just everywhere. It has been to this day the most disgusting experience of our lives. We tried everything. EVERYTHING.
My wife and I got several traps, pesticide, etc. It helped, but did not eliminate the problem. We were not able to cook or live in that apartment. We immediately communicated it to McKey and Poague, they sent exterminators and told us that the exterminators go to the building every month. Neither I, nor the neighbors were aware of that piece of information. They said that the exterminators go, and knock the door and if the person is not there they cannot come in. What kind of answer is that??? They do not care about their buildings? There was never any sort of notice, or heads up for anyone. I was extremely disappointed, up to this day I have not faced this level of lack of management, laziness and careless attitude.
After the exterminators came, the problem improved for a few days, but they came back. The exterminators came two more times (three in total). They came to treat the whole building but the effort was futile. We could not take it anymore, it was a horrendous way to live and I would not recommend it to anyone. My wife and I both went to talk to the company at least twice. They did not let us go that easy. We sent a two week notification and we pushed and called several times for them to let us go. We could not live there and had tried everything to make it work. It cost us a lot of money to move and move again.
I sent them a letter with our new address, and I had to call them again and tell them my address. I am not the kind of person that writes reviews, but I have to do this one. I please warn you NOT to live in their buildings. They seem (and are) careless and rude. They do not seem care of their buildings and you probably get what you are paying for. Please look at other companies because there are fantastic ones in Hyde Park, do not settle for them you are going to end up having a terrible experience.

I lived in a studio at 5433 S. Kenwood for four years, and I had a great experience. Danny, then maintenance guy, was AWESOME. He came and helped me after hours several times. He was always available, nice, and very helpful. He fixed everything that ever broke in my place and I never had to pay any fees (broken toilet seat, electric socket smelling burnt, gas light went off at 9pm and he came over to re-​light it, kitchen sink stopped up, etc).
I hardly ever had to deal with the people in the actual McKey and Poague office, but yes, they are running their business like it’s still the 80’s.
I am moving out in two weeks and I’ll update this if I have any problems getting my security deposit back.

HORRIBLE! HORRIBLE Customer Service. We were left w/​o water for months last winter because of a busted pipe outside the complex. Took them forever to resolve. Lucky I have family in the city of we would have been SOL. After all of our troubles with months of no water we were still forced to pay more money to them to resolve these matters. WHERE WAS THEIR BUDGET for these circumstances??? Someone has a fat pocket because none of our assesment fees are going to anything beneficial. They never respond back to any of their messages as someone else stated. If I could give them no stars I would. Again today im left with no water with no notice at all and no one at their office can bother to answer the phone to explain why there is no water.

This company has one of the worst customer service records I have ever seen. You call them for a problem and leave a message but do they make any attempt to return your call. Sorry but that answer would be a big flat no. I do not know how they can still be in business considering the horrible reviews I have seen and from what I have heard from countless people about their customer service or lack of it.