Midas

Went late Monday to get a diagnostic for my car, but was told to come in early due to them being all set for the day. I came in Saturday at 8:00 a.m. for my diagnostic for which they told me would pinpoint the exact issue. After waiting for my car to be checked (about 10am even though I was the 3^rd car there) they told me that a sensor needed to be changed. The sensor and labor was so expensive, but I knew I had to get it fixed because my speedometer was malfunctioning. They needed to get a part from another location. So, they told me it’ll take until 1:00 p. m to get the part and my car would be done close to their Saturday closing time 3:00 p.m. I get a call when I’m home 20 minutes before 3:00 p. m telling me that my car is ready. I get there and they charge me for the day’s work for which I think is resolving the issue, but I thought wrong. The manager then tells me «it’s good you’re engine light went off, but put some miles on it and you’re speedometer would start to work» They are more than willing to charge you, but so unsure when you’re leaving.
I drove for less than 20min and my speedometer still didn’t work and the engine light came back on. I am never one to complain because I’ve received great service from other Midas locations. Unfortunately, at this location the customer service I was given was great, but when I got my car back the issue still remained and I was out $ 430. Thanks. Will be going back to resolve the issue. Hopefully this next trip will help.

Very disappointed. I get it… part of a service technicians job is to recommend repairs — what I don’t understand is why they would make an unnecessary repair to a car. I know, I know, all mechanics pull this nonsense.
In a nut shell, my 18 year old son goes to this Midas to get his oil changed. During his last visit, after his oil change was done, a Midas employee points out various things that need to be repaired. My son is given a summary that his car needs a new axle, ball joint, alignment and various other things. It is also very noticeable that his tires are almost bald. So why, oh why, do they take this kids money to do an alignment on a car when the axle, ball joint and tires are not being replaced???
In my opinion, my son should have been told that the alignment will need to be re-​done once he repairs the other items — especially if he gets new tires — so he should not do it. That is more ethical and would make me want to go back to this Midas. Grant it, my son should have asked me or my husband and we could have told him not to get anything done — still shame on you Midas on 5353 S. Archer !
Reply to your response:
Thanks for your very well thought out reply. My son did not insist (he barely makes any money from his part time job, I doubt he was anxious to have his wallet feel lighter) that it get done, your techs told him «it was needed.» But, again, thanks anyway for getting back to us.

I went to get a brake service. Early morning. They say they open at 8am and one came exactly at 8: am on the dot. One reason I gave 3 stars only, is I didn’t see a washroom and I seen a coffee machine but no coffee. Also to me I felt there is no great customer service in this place .I been driving my car and it great the breaks are perfect the man who did the job did a perfect job and he did it kinda fast it was awesome. So I’m happy with the job they did I’ll probably come back if I have something wrong in my car. Overall great job they did to my car.

Zero stars. Charged my senior citizen father almost $ 1000 to replace a stolen catalytic converter. The check engine light went on immediately and he brought it back the next day. They denied it was from them and told him he needed to get a tuneup. He then took it to his real mechanic to look at it and they said it was the catalytic converter. The shop still denied it. He then took his car to a Honda dealership and they confirmed it was a bad Catalytic converter, Midas still denied it. The dealership also pointed out that the entire exhaust system had JB Weld (glue for metal-​not welded) smeared all over it and gaping holes on the top of the exhaust in multiple locations from a terrible welding job or they just didn’t care whatsoever.
They still will not refund his money and wanted him to come back for a fifth time to fix the problem or go to another Midas shop in the area. This was only after he stood in front of their store with signs and started informing customers of their terrible business practices. Midas responded by sending out younger mechanics to try to aggressively talk/​remove my senior citizen father off the sidewalk and street area in front of the store. I wonder what corporate would think of the situation?