Mighty Maids-Mighty Men

Long time neighborhood business that has had to deal with a ton of dirty tenants and my own dirtyness. Always have the windows annually and recommend them because they always show up or call and know that things may be faster or slower than expected. Want honesty and cleanliness they r the ones.

The worst
While making the reservation for their service I explained that it was my fathers house, 2000 SQ ft and had not been cleaned well in a long time.
They thought that 3 ladies for 2 hours at $ 126 per hour to clean the house would do.
I walked them through the entire house when they first arrived, they saw how dirty it was and all the rooms and they did not say a thing.
After 1 hour the 3 women had just barely finished the master bathroom, the powder room by the end of two hours they had cleaned half of the kitchen, dusted most of the house and cleaned with a swiffer most of the floors upstairs. I took Photos and Video of how dirty the floors still were.
I called the Company after 1 hour to tell them to speed things up and they did not, I called after 2 hours and said at this rate I’ll be broke by the time this crew finishes the house.
I have never seen a slower crew of people in my life, at the rate they were going they would have been there for 10 hours and cost me over $ 1000.
The maid that does my house works twice as fast and I’m not exaggerating.

Great availability, but 4 hour minimum is unheard of. Even a 2 br apartment doesn’t take that long to clean

I had received 3 quotes from other services for $ 150 for a move in clean which all included windows. I went with them because the were recommended to me by a friend. She kept saying it would be $ 150 for the clean and said they would do the windows, walls, and fans. She never mentioned any extra charges for these items because if she had I would have said no to cleaning my windows as I only have a balcony sliding door and 4 other windows, it’s a loft so very few walls, all which are not full walls, and the fans I couldn’t have gotten a ladder myself and cleaned them. I thought they did a decent job, however they didn’t clean the fans (I had to change the lightbulbs the day I moved in and so got up on a ladder and cold see they weren’t cleaned so did it myself), the top of the microwave, kitchen cabinets, or walls (as in the bathrooms and living room there were drip marks from something that was there when I first viewed the apartment. But I had just moved in and didn’t have time to really follow up with them. I got charged $ 150 on 8÷6÷2015 and that was that. On 8÷28÷2015 they charged me $ 145.00 for no clue what. I have called and left 5 messages and the owner will not call me back to discuss. I own a small business and I’m always trying to promote local businesses, but I would warn anyone about ever using them. The owner should have the decency to call and talk about this instead of ignoring the double charge.

My «garden» apartment flooded in the last storm and the landlord arranged for these folks to clean. Joanne was great at getting a crew over the same day. They were just asked to do the floor where it flooded but they went way above and beyond. Everything sparkled including the sidewalk outside which had been all muddy. Super nice guys and spectacular cleaning — I’m going to switch from my usual service for sure.

I can’t emphasize enough how absolutely fantastic this service is! This spring I had enough with household clutter… It was going to be a major spring cleaning, and I needed help. They sent two wonderful women who helped me organize children’s clothes, toys and the closets too. We finished a bit early and they did an incredible job cleaning the living room. Meanwhile we had the mighty men wash out the garage and build shelving to house the stuff we did not donate. I was able to accomplish this work for less than $ 400. I plan on having them back every year or so to make living in a small place with children doable. Love the owner who always calls me back.

We’ve encountered nothing but pure professionalism. Always on time, thorough, and kind to children and dogs. I recommend Mighty Maids unreservedly.

Should have checked out on Unilocal before I called very rude and not very helpful. Will never call these people for anything. Don’t know how they stay in business with their attitude.

Absolutely awful. If I call asking for your business, you’d think you would at the very least be polite. Not the case. I work as an assistant property manager with many buildings needing a cleaning company. She quoted the minimum, is based on a one-​bedroom, sorry to assume you’d have minimum starting price for a 3-​bedroom. Silly me. I told her I understood she didn’t know how dirty it would be but I just wanted a starting range. She then said, «I don’t know, do I need a hair cut? How could you know.» WHAT?! Sounds a little crazy.

14 year’s our condo of 4 units has been using these guys and their great. Timely– efficient– hard working threesome that keep our window’s, hallway’s, basement and common area’s spotless. Joanne is the best!
I highly recommend them and we have never had any issues.
Jim W.

I’m only giving one star because the people that do the actual cleaning are good. 0 stars for the office staff.
I scheduled a deep clean 3 weeks before they were supposed to come out, the day before I called the office to find out exact price to prepay. No one called back. Called day of… No one responded. Apt was set for 10:00am, at 9:50am I called a 3^rd time. at this time I was told they were actually CANCELING the apt. Um what? Oh yeah she responded I was going to call but slipped my mind. What? How about later this afternoon? How about no way! I had the day off had turned down a couple of plans to be there at 10, let alone I had scheduled weeks in advanced. I’m a reasonable person and know things come up but the office staff should have given me ample notice… I forgot. Doesn’t cut it. In all essence these services are a luxury so really I don’t NEED them. That being said I am definitely going to avoid this particular company, they are very unprofessional. The way they treated me was as if they have enough business and are bothered and don’t really give a crap if I use them or not! So I guess people out there they don’t need our business! Which stinks for them because I am getting ready to hire a service that comes weekly which will not be them!

I have been using Mighty Maids for nearly eight years. They have been great. I don’t know what people expect for $ 20/​hr. but what they provide is fantastic. I’ve had them come once a month this entire time. It’s like having a reset button pressed once a month. Thank you!

Mighty Maids does a good job and can get them in for last minute move-​out/​move-​in heavy cleaning jobs.

The woman I spoke to is a fast talking scam artist. She charges more than she quotes and will not return phone calls regarding this. I’m letting my credit card company handle it, but if it remains unresolved I will file a police report. Unacceptable business tactics

Great service! the best service. i called friday night 7pm for a 7am saturday morning cleaning and they did it!
i had a cleanign emergency and three guys were there in minutes. super nice, did a greta job.

Just call them and book an appt. You will see what I mean. I called and scheduled a move out cleaning, was quoted prices and everything was cool. The night before the lady called me and quoted me different prices, etc. When I inquired about the prices was quoted she asked how much I had to spend and how long it needed to be done. When I told her I wanted to spend what I was quoted she argued with me and finally agreed to what I was quoted. She then asked if she could come later than the time I had scheduled, «because 9am is sooooo early.» Yes, she actually said this. Honestly, the place looked ok when I checked to see if was cleaned but def wasn’t what I expected.

Perfectly awful, irresponsible and dishonest to boot. One of the cleaning ladies who barely spoke English broke a few of my antique dishes several months ago. The owner picked them up with a promise to replace them though her first suggestion was to try to glue the shattered pieces together. They are antiques and gluing them doesn’t replace their value! I’ve been very patient but months later she not only has NOT replaced them but lied to me several times when I called to ask what the status was. She swore she would call me back over and over but never did. So I filed a complaint with the Better Business Bureau — which they never responded to. Not only am I out these irreplaceable dishes but the value of my once 12 piece collectible set is ruined. To top it off, the same cleaning lady put a big scratch in my hardwood floor!
Save yourself any grief and hire a company with some integrity, even if they cost a bit more!

The amount of embarrassment and disappointment I have with MMMM knows no bounds. We used this service for years, twice a year, like clock-​work for a deep cleaning when the parental’s were coming into town. Over the last couple of years, I’ve noticed a downward spiral in the quality of service, both in cleaning and in customer relations. The last time I used their service, however, was the straw that broke the camel’s back. I was told in no uncertain terms by the (supposedly pet-​friendly,) owner that our business wasn’t welcome any more after having to deal with listening to our maid scream at the owner for 15+ minutes, (which I *paid* for,) about cat vomit. Only she, (the maid,) told the owner it was feces. I could have DIED of mortification! Look, I understand, cat vomit is really gross, I get it, okay? That’s why I cleaned 90% of it up before she came to clean. Telling the owner it was feces? Completely unprofessional.

Sadly dealing with Mighty Maids was a poor experience for us. I submitted a request for a quote, provided detailed information on the # of bedrooms, bathrooms, stairs, carpet vs hardwood, self-​cleaning oven and approx square footage within 70 sq ft. The quote I received was $ 137 per week and $ 200 for an initial more thorough clean.
I agreed to start service and after the initial clean received a charge to my cc for $ 340. After questioning this I was told that the charge was larger because «the house was much bigger than anticipated» and «when you paint and refinish floors there is an exceptional amount of dust.» I was also quoted a bi-​weekly price of $ 179.
The house was completely refurbished before they came to clean and I had cleaned several times personally. What is wrong with this picture?
…

I’m confused… I’ve used Mighty Maids for almost two years and they’ve been wonderful. It took about three visits to find the right «fit» and we found a wonderful one. Gina comes every other week and the place sparkles. And no, we don’t have a gorgeous apartment and we have lots of clutter. She works around everything quickly and competently. My experiences with Joanne have been pleasant… they’ve been accomodating to changes I’ve had to make and they call if Gina is going to be late. It almost seems like some of the commenters called a different agency!