Millenium Shoe and Leather Repair

First time in, and new to the city. One of the best shoe shines I’ve had. I would definitely recommend it. The price is great to!

I’ve had many experiences here.
Once, I had them refinish some crappy leather Aldo boots and they seriously turned out so amazing. The heel was refinished along with the sole and the leather was reconditioned as they had two year old salt stains embedded in them. I took back some other suede boots and they did such a great job in a little amount of time.
Another time, I had them do a standard shoe shine on some Cole Hahn shoes and they accidentally screwed up the leather when they were retouching the soles.
3.5, because you messed up my Cole Hahns :(

Do not have your handbag repaired here! I brought in my $ 485 Tory Burch bag that was missing a small piece of leather. I asked if could match the color and leather type exactly and he told me he could. It came out a totally different shade of red and a very rough texture compared to the rest of the bag. I was mortified and he just kept defending his work and then took pictures with his iphone to show it wasn’t that obvious in pictures or something. So irritating. Needless to say I didn’t pay and made him take out the piece.

Omggg I hate this place!
**DO NOT GO HERE**
I literally had to THROW MY SHOES AWAY immediately after they returned them to me! They messed up my boot so bad I had to purchase a new pair and throw this pair away!
It cost me $ 75 to replace the sole on one boot because there was a hole that went all the way through. I was stuck with the decision of getting it fixed for $ 75 because I was no where near a shoe store or my house. It took them an hour to fix. they didn’t even inform it was cash only, so after receiving my shoes, I had to walk to the bank to get cash.
The worst of it all is, immediately 5 steps after I walked out of their store, my shoe BROKE! thats right, the zipper BUSTED OPEN and the sides of the boot got stained from the snow. They claimed to have «shined» the shoe and put a protective cover, but instead it actually stained the boot and had this wet, leaking look to it. It got all white and my boots were brown!
I immediately returned back to let them know the zipper popped open and they said it wasn’t there fault. OK. first of all, that has NEVER happened, and second, it busts open at an area that has that «shine» they put on. They try to fix it, but instead mess it up even more. the shoe guy who doesn’t know english, takes it back to «sew» it up, but instead he had to hold the zipper together and zip it up. I asked if they can replace it free of charge because they did it.
They respond by saying the boots were already old, its due to wear and tear, and if I want to get it fixed, I should drop it off, but they will have to charge. WTFREAK! It already cost me $ 75 (not to mention I got these boots for $ 80). And they are over here tryna rip me of my money!!!
I am seriously reporting them to the BBB.
THIS IS BY FAR THE WORSE BUSINESS I HAVE EVER WORKED WITH!
PLEASE DO NOT GO HERE!!!

Went to get my Ugg leather boots cleaned shined and water proofed. It took 15 minutes and I am very happy. Customer service was great.

I dropped of a pair of Clark’s shoes which needed re-​soled. The price they quoted seemed high but if was nice to be able to drop off shoes so close to my office .
Fives days after drop off (and one day later than originally quoted) my shoes still we’re not ready. The only apology I received was a mumbling «sorry «, and they still charged me for the work they’d done (which was simply ripping off the old soles and inserting a support pad to the shoe bottoms). So five days and $ 60 later I still don’t have a pair of shoes I can wear.
This place is a joke and will not remain in business long if they treat their deadlines and customers in such a nonchalant way.
This is Chicago and there are better places, with actual customer service, to spend your money.

Since they did a good job on shoe shines I took my shoes there for new heels and soles. The shoes came back with two small nails at the front of the shoe bottom and looked cheap. The dye job was sloppy and they put cuts into the side of the heels. When I called the owner he said it looked like I needed the money more than him and said he would give me a refund. When I went back to get my shoes and refund they had stripped the dressing on the soles and heel and would not give the promised refund. I picked the shoes up the next day they looked better but still had the cheap nails on the soles. The sides and heels looked liked they had been painted. When i first wore them the paint began peeling off the heels. i now have a $ 380 pair of shoes that will be relegated to bad weather days. No way was I going back for them to fix the problem. The whole experience was bad and I will never use them again for shines or repairs. Life is too short for the hassle.

I brought in a designer bag and asked them if they could re-​glaze the handles. I showed them the side that didn’t need repair and asked if they could match the glazing perfectly so that there is no difference. They assured me that they could.
When I returned I was horrified with the results! It actually looked like a child fixed my bag with some school glue and a sharpie… What I was most upset about is that I was very specific about my request and they did not have the decency to tell me that they could not meet my expectations.

STAY AWAY!!! RUDE AND UNPROFESSIONAL
I went in there with my $ 425 Tory Burch purse to get cleaned. I was told it would look like new and quoted $ 75. Not only did CARLOS ruin my purse but he also told me I could not have my money back. The purse is permanently ruined! All he did was paint the purse with leather paint. There were spots of paint all over the purse. The crappiest paint job I’ve ever seen. He was very rude to me but when I hired him to do the job– he was like oh, you don’t like it I will give you your money back.
I am currently filing a complaint with the Attorney Generals office. There are a ton of other great shops in the loop. Just stay away from this one.