MyGofer

This is absolutely the worse website I have ever tried to order from. And there is no one to help. I am sick in a hotel and just need some stuff delivered. The thing just kept freezing when I tried to place the order without any sort of coherent direction or error. I tried using the chat help. No help, they can help with nothing. They just told me to try using chrome & clearing my browsing history. So I did, same thing. So I tried phone help. Where a very nice lady told me she wasn’t good with computers. She’s very nice, but no help. She tried to connect me to someone at Kmart, who was absolutely rude, no help, and then proceeded to lecture me on how she didn’t like how I was speaking. I am sick! This service sucks! I’m trying to figure out what her job is, why I’ve been connected to her, or why she is lecturing me. This website seems to have been designed as a high school project, and it’s staffed with plenty of people who can offer no help. This could’ve been a great idea, but the execution is ridiculously dismal. After 2.5 hours of trying, it finally said my delivery order was placed. If they are actually able to deliver it this afternoon, then they will deserve the one star I’m forced to give it. Otherwise, it just seems to be a method of torturing sick people.

Seriously, how does this company have 1 star let alone 2 ½?! I tried to order the same item for home delivery twice and twice the order didn’t process. The website didn’t even update the information at all, so here I am thinking that both of my orders were on time respectively and they weren’t.
These items were supposed to be Christmas gifts, and I made the initial order on ¹¹⁄₃₀. Customer Service simply said «sorry for the inconvenience» and said I should just reorder the item. Yeah… If it worked the first time it’ll work the second. Your software basically sucks.
Get your company together or get out of the way for far better and far more efficient online companies to process and ship out orders correctly. What a waste of time and money!

I ordered today and was absolutely happy! I got everything I ordered. They had to substitute for another brand of paper towels, but that’s totally fine with me. I had a Sick baby at home and couldn’t get out and needed diapers before we ran out. The order arrived on time and the delivery driver was very professional and friendly. I would order from them in a heartbeat now that I know they are available and on time!
Again I had a great experience!

This is a horrible company to do business with. After trying to cancel an order online that was inadvertently placed just minutes prior, I realized that you cannot cancel orders. Unlike other online companies that give you a 30 minute window, there is no option here. The Live Chat feature is not staffed; there are never any agents available to «chat». The main phone line is continuously busy. I finally found another phone number and after being on hold for over an hour, the rep informed me that my order could not be cancelled as it had already been «processed». I asked for the manager, and got the same cold response. Buyer beware!

I have been traveling a lot for business. Today my husband was very ill, so ill he there was no way he could get to a store, and I was out of town. And we just moved to Chicago, so we know absolutely no one who could have helped us out.
Really upset at how sick he was and how far away I was, I did a frantic morning search for a same-​day grocery delivery service. MyGofer was pretty much it. First, the online service let me set up an account, told me I was logged in, but wouldn’t let me place my order. Over and over I’d log in – it would even welcome me back with my own name! — and then it would kick me back to «please log in» when I tried to place my order.
I finally spent an hour with a chat assistant to get the order in.
A couple hours later, someone called from the local store — I think a Kmart? — mumbling something about not being able to find some product or other. I was in a meeting. I called back after the meeting and got voicemail. I left a detailed message telling her to substitute whatever needed it, just deliver the order, which was due to my husband between 3 and 5 p.m.
At 6 p.m., I called the number again and asked for a callback. No response.
At 7 p.m., I called MyGofer to find out what was going on. She kicked me over to the store — a Kmart? — where a sullen phone person first told me 1) Their system was down in the morning so my order was still sitting there. 2) It was my fault because she «couldn’t understand me» on the phone (???) 3) «I just need to finish her order and then I can get to yours.» Me: «Whose order?» Her: «Mary.» Me: «THAT’S ME.»
Then she asked when my husband would be coming to pick it up. Then, «Oh…right, it’s a delivery.» Then she told me it could be delivered BY NINE PM.
No, thank you.
I called MyGofer and was on hold for 20 minutes.
Then I got a guy through their chat service, who even though I had my confirmation number, still needed me to provide all my personal info in order to cancel.
So now my sick husband will be dragging himself out to get a Sprite and some crackers.
AND I WILL NEVER USE MYGOFER EVER AGAIN.

This would be a great service if it were executed properly.
I placed an order for delivery today, being sick in bed and in need of the sick person necessities. I usually use Peapod, but they don’t do same day delivery so I chose to use MyGofer. May as well have placed the order with Peapod, as I will not be receiving my groceries until tomorrow (hopefully).
I placed the order around 8:00a with a promised delivery time of 11:00a-1:00p. After many, MANY phone calls (on my end) and being put on hold for 15 minutes each time, I finally found out around 9:00p that I wont be receiving my stuff until tomorrow. I didn’t even find out until I made the phone call; no one was going to bother to notify me.
I am supposed to be receiving a phone call from the store manager tomorrow (where my stuff has been sitting all day) to schedule my delivery. At this point I will be over my cold by the time I get my stuff! Very frustrated, especially since they have a $ 50 minimum for delivery, not including the delivery fee. Hopefully I receive my stuff at some point tomorrow…

There is also a pick up location on N. Ashland. Sign up for a free account, pick the store location near your house; buy on line and pick up in that store.