Neiman Marcus

Very disappointed in level of service. I went this past weekend with my husband hoping to exchange a Robert Graham shirt he got for Christmas and he needed a different size. When I approached the salesperson to ask where they had Robert Graham or similar shirts he simply muttered they didn’t carry Robert Graham a this location. I asked where they carried it… Oakbrook, Old Orchard? He didn’t know, didn’t bother to find out and didn’t have any suggestion for anything else to look at. So simply returned the shirt for Gift Card/​Credit. Went home and found the shirt on line in the size we needed. Ordered it leaving an odd amount of $ 2.82 as a credit… I would have thought the salesperson would have offered to order for me and apply the credit and then just give me the small amount back in cash. Complete lack of service. I will stick to Nordstrom.

Great service. High end brands and a great café for a filling lunch and as many popovers as you can consume.
They have great sales and lovely gift items.

Love this place, when in Chicago I come to this one on North Michigan Ave.
You’ll find great quality and superior service. Bought a pair of Stuart Weitzman boots in my size 9 ½, and amazingly on sale! Not to mention gorgeous coats in all styles much like New York City. I love getting all my stuff with out fighting.

I typically like going here to pick up my odds and ends. Yesterday I went here to pickup my last present for my partner. I quickly was greeted by someone from when I worked in retail. It was such a pleasure to see her. I came in specifically looking for Dolce and Gabbana Intenso. Dominique politely walked me over to where I needed to go. I’m giving this review 1 star because of the service after Dominique helped me. I can’t remember the older lady’s name, but she was a complete, excuse my French, «Witch» I have never dealt with anyone like that in my life. I understand she’s probably been there for numerous years. But her service was completely horrible. She went to the back to get the last fragrance for me. It was opened and looked a mess, like it was a return or something. Why would I want to give that as a gift to someone. I think not. I started to purchase it and then I asked her to wrap it for me and she was like it would be $ 7.50, I’m like okay. But her attitude was very ugly. I was like no you keep it. I walked away because I felt offended, like she was treating me like trash. Neimans please train your staff on customer service. Because there are other businesses willing to cater to there clients needs.

I offer this updated rating purely based on the repeat A+++ service by Karolina at the Goyard boutique. She is unmatched in her business in her kindness, product knowledge, professionalism, and hospitality. If you want an example of what true service and customer care can be, stop by to see her– she’s worth it. Excellent.

Do not buy a Goyard bag at this store. I ordered the bag over the phone and gave my shipping address and bag I wanted to the store employee. He sent the bag to the wrong address and I had to spend extra money on shipping to have the bag delivered to the correct address. I told the person who took my order that it was a gift. HE NEVER INFORMED ME THEY HAVE A 14 DAY RETURN POLICY. I took the wrapped gift to my daughter only to find out he sent me the wrong bag. When we returned it to the store on Michigan Ave the store clerk informed me we couldn’t return it because it was over 14 days. They shipped the wrong bag to the wrong address, and then
told me they wouldn’t take it back! After I threw a major fit, they agreed to return it. I would recommend spending your money on a higher quality bag that offers good customer service

For all the customer service haters about this Neimans on Unilocal,you MUST visit Michaela on the third floor. She is an outstanding salesperson and can help with anything in the store. Seriously. I love her and I’ve been a customer at this location for 15 years, so my reference is absolutely legit.

Planned my visit the NM Chicago for over a year in order to purchase a Goyard purse. The entire process was seamless and they provided much assistance on the personalization. We were even in a time crunch to catch a flight and they completed everything in a timely manner. Can’t wait for my purse to arrive in 8 weeks!

Love store selections. Brand buyers do good job on style selection and promotions.
Love their bar and restaurant at fourth floor.
Friendly staff.
New goyard store is also fun to check out now

The customer service was AMAZING! Tiffany was honest and very helpful when it came to looking for the perfect bag. They had a big selection of designers. I love my new Celine!

I love Neiman Marcus. There is nothing I can’t find when I am looking for an outfit. The selection is tremendous and the sales people are very nice and knowledgeable. I would recommend this company to anyone who is looking for something special.

What saved this review from being a 1 is the fabulous Acqua di Parma specialist on the first floor — an older lady from Italy.
Whenever I visit top shelf retailers like Neiman, I always have to take a deep breath before I enter because I have no idea whether or not I will be profiled. Or ignored. Or treated like a peasant. Which makes absolutely no sense because I dress better than half of the residents in Chicago.
Welp, my first visit to Neiman and I was not greeted, I walked past 5 associates before reaching the Acqua di Parma counter, and none of them interacted with me. Instead, they all hid behind their counters, and pretended not to see me.
However, when I finally made my way to AdP, this larger than life, outspoken, Italian queen approached me and immediately began to parade me around her brand. I literally spent 40 minutes with her; sniffing fragrances and testing candles, etc. Not only could she recommend every perfume/​cologne that I would like based on fragrance notes I enjoy, she also knew which ones I would hate.
I ended up spending $ 250 on a new cologne and because we had a great time, she sent me home with 3 complimentary travel size bottles of the other 3 fragrances I liked.
THIS is why I love shopping. It sucks that the other associates weren’t as amazing as she was.

Horrible customer service. Try to be more polite to customers. Never been treated worse. Better service at stores across the street

This is my favorite store. I like it because it has most of the designers I love. Now I have to think 3X before I buy something. I am going to be a grama soon. I will need to help my son.
I have purchased few Channels and Fendi purses. The only problem is the Chicago Taxes.

Shopped for a dress for my daughter’s wedding, I“m not easy to please nor fit, had a firm budget number, and a definite set of ‘rules’. Jimmy Korshak treated me with unbelievable kindness and understanding; answering emails and requests immediately, treated me like ‘family’, never showed me anything beyond my budget. What a great guy with amazing fashion sense.
After a few ‘not quite there’ dresses, today we found the perfect dress; everything I wanted and more. Thank you Jimmy for your patience and caring. I would only go to Jimmy Korshak in the future.

Bought my first Giuseppe shoes here Once they know you, they treat you like royalty, I was shocked to see how kind they were, walking next to you, but not like stalking but like trying to help, from all the Neimans i’ve been in Illinois, this is my fav by far (not to mention i ran into Sarah Jessica Parker here)

i called about a store pickup
the lady wasn’t very nice and told me she couldn’t help me
then she hung up on me.
awful customer service.
never ordering/​shopping here again.

Staff here is very helpful and sweet. Not pushy but also engage in conversations with you. I don’t feel any snobbiness in here compared to my home town Neiman Marcus.
Ladies shoe salon should be a bit bigger though. Small for their major store in Chicago especially on Michigan, you would expect much more selection.

ordered online a pair of Louboutin Black pumps for my daughter, and she needed a size bigger. I took them into the Chicago store to exchange the shoe…
Frick no they charged me 18 dollars extra for the city tax to exchange the same shoe. If saks would have had the shoes Neiman’s would have lost the sale. Saks carries Louboutin’s and Nieman can stuff their shoes. :) No MORE Neiman’s for me… Not the 18 dollars in city tax, but I had to drive down, pay 15 dollars to park, then 18 dollars to exchange. The Manager was a twit about it too… Her name was Sue Wyderler no give from her, just the way it is…

For a high-​end department store that treats you like the shit they stepped in if you’re not draped in Chanel, they sure have crappy customer service. I felt like I was dealing with Charolette Russe, not a place for snooty rich people. The affluence is usually the type of thing I enjoy, because at least it comes with competence and attention. …except for this place.
I ordered a handbag online to pick up at the store. I had to wait over a week for it to be ready, and when it was finally there, I got very sick and asked them to hold it for me a little bit longer. I was told they can’t do that. «Why?» I asked. «Because the executives decided.» Um, the executives decided you may not veer off your script for a second and talk to me like one human being to another? Unless you want me to show up and give you my deadly flu while throwing up on the fine china on the fourth floor, I suggest you wait. No such luck, I was told the item would be shipped back and my money would be refunded… all after I waited over a week for it.
Naturally, I called again hoping to actually talk to a human. I did, and the man I spoke to agreed to hold the bag, which was the only tolerable part of my experience dealing with this place. When I was finally able to pick up the bag, well, I should have inspected it at the store, but I honestly was not expecting Neiman Marcus of all places to give me a bag with TORN LEATHER on the bottom.
Now in order to get a new bag I must make another trip down, hand them the bag, and wait for a whole new shipment. UGH. Never again. I’ll be sticking to my mothership Nordstrom from now on.