New World Van Lines, Inc

Despite all the negative reviews, we had great experience with this company. NWVL was used a part of corporate relocation via cartus. I was skeptical after seeing the reviews online but I was proven wrong.
The company had friendly staff both on phone and the movers were very good too. They arrived on time. Packed everything professionally. Had the TV crated by a third party. Unplugged all the electronics themselves as well.
They were done in few hours and delivered our stuff on time in San Antonio TX as well. The staff which delivered our stuff was very good as well. They did break 2 items but we were reimbursed within a week.
The representative on the phone called me before, during and after the move to see if everything is ok. I will give highly recommend them.

I have worked with New World International and Dan J from that dept on several occasions. I have always found them to be responsive to my needs, attentive to details and a cost effective mode to get the job done right.
the Marx family does a lot of work in the community and helping of others.
Good people.

Where do I begin? The company my fiancé works for moved us from NC to WA and basically gave us no choice who to use. We were assigned a coordinator that was suppose to keep us informed on everything, but that was a joke. The moving company was New World Van lines and I can’t say too much about the packing, because they rescheduled on us and we weren’t able to be there! Fortunately my mother and a friend were able to be there for that. They sent only two packers and although we didn’t have a ton of stuff, it took them about 13 hours to pack. Nothing glass was broken because they wrapped it up in more paper than I have ever seen in my life! Upon delivery of our things is where the chaos began. They sent 3 people to unload, which was overwhelming. They gave us a list and asked that we check off each number as it was brought in. In doing this, I was not able to look into any of the boxes to ensure we had everything. I could barely keep up with where they were putting everything, because they were coming in so fast. They also gave me packing list, which was barely legible at all and that is suppose to be how you know you have all of your stuff. The descriptions were vague at best, and they use a lot of random abbreviations that the company came up with. The only furniture they reassembled was our bed and kitchen table. They were done so fast and we were left with a house full of huge boxes and green stickers on everything. After they left we realized they had damaged the floor in our laundry room when bringing either the washer or dryer. We took a picture of the hole in the linoleum and turned it in with our claim form, but they refused to pay for the damage, stating that it had to be reported within 48 hours of the delivery. I blame the coordinator for not making us aware of this policy and also the person that caused the damage for not making us aware. There is no way they didn’t know about it! Furthermore, before you leave they make you sign the paperwork saying that you have everything, but there is really no way to be sure you do when you haven’t unpacked anything. We were missing all of our curtain rods and they didn’t reimburse us a cent for them, because we signed the paper before the movers left. We even got something that wasn’t ours and gave it back to them, but I seriously doubt they got it back to the owners. Most of what was broken in the move was plastic. Plastic totes, storage bins, etc. Our dog kennel was transported upside down and now the top is scratched and dirty looking. Oh and what they do break, they want you to keep it around it until they can come check it, I suppose to ensure you are being honest. Even now we still have the broken mirror because it doesn’t fit in our garbage can. Some of the more surprising damage was caused by the packers. They carelessly tossed delicate crafts in boxes so that they were wrinkled and broken. They even snapped a large piece of gator board in half rendering it useless. Thanks for the trash? Some things they did reimburse us for, but overall they cost us a lot of money, especially considering that the damage they did to the floor will more than likely cause us to lose our $ 1400 rental deposit. Moving is stressful enough, but I think I would rather do it all myself than to use this company again!

We were extremely satisfied with the service we got! Our move coordinator Maureen was the best, she helped us smooth all the minor issues as they came up, made us feel we were never alone during the move and we settled in our home without any problem. She was also very helpful to assist us with the further needs like getting some extra boxes we unpacked ourselves to be picked up, or one of the beds’ legs to be fixed in such a short time! I would also want to acknowledge the speedy and extra careful service we got with our packing team in VA. Thank you!

Learned lessons:
1.Take pictures of everything you will have moved.
2.Pay for an appraisal of anything being moved of value, before you move.
3.Make a list of every item being moved.
4.Don’t let them move glass, they have major problems with glass items.
5.Put large glass items in wood crates. Use an independent company, specializing in packing glass. ie table tops, large picture frames with glass, glass cabinet shelves. etc…
6.Don’t move in summer, busy season. Temporary inexperienced personal with rental trucks.
7.Don’t use New World Van Lines.
Something you should know about the industry. Hub locations are used during the move process and your belongings may be moved through multiple locations. Each location that your belongings are off-​loaded and re-​loaded is a potential problem. Damage, loss and theft of items, all increase with every off-​load and re-​load. Ask questions and understand the process, it may save you a headache. If your items look disorganized on the truck when picked up, with you standing there watching, just imagine what it will look like after it has been off-​loaded and re-​loaded the sixth time.
They never found several valuable items we in-​trusted them to move.

In July 2014, my husband and I moved from St. Louis, Missouri to Los Angeles, California. We had to move on very short notice for an employment opportunity. My husband’s employer paid the relocation costs and connected us with New World Van Lines and their insurance company, UNIRISC, Inc for the move. My husband and I have had a very negative experience with both companies such as failure to pick up items as instructed, damaging our home during the move-​in, and breaking many items during shipment.
However, the most problematic issue was how New World Van Lines and their insurance company dealt with missing items. When our delivery load arrived, I immediately realized that there were several missing items. I was most concerned with the large custom-​cut glass table tops for our coffee table and sofa table. The accompanying legs for the two tables had arrived. However, I was unable to locate the glass tops. I immediately asked the movers where these items were located. They reassured me that the table tops were within several large flat boxes (The movers had repackaged all of our items in their own boxes). Given that the movers were unwilling to help me unpackage the heavy boxes that we presumed were filled with the glass tops, I was unable to safely check without risking serious injury. Nonetheless, days later, I was able to open all the boxes. The boxes in which the movers claimed the tabletops were inactually contained paintings and mirrors-​not the custom-​cut tabletops. I checked all of the other boxes and the two glass tabletops were nowhere to be found.
I immediately reported the missing items (as well as the broken ones) to Linda Rust and Cheryl Kimble, our move coordinators at Altair Global, who immediately forwarded this information to Zofia Kaczewska, Information Technology Administrator at New World Van Lines. Our claims were then forwarded to New World Van Lines’ insurance company, UNIRISC, Inc. UNIRISC scheduled to have an appraiser/​inspector from Trilco Claims & Antiques, Inc. to come to our home to confirm the damages and missing items. The appraiser from Trilco mentioned that he would try to replicate the custom-​cut glass table tops. However, after realizing that their equipment was not adequate to replicate such a unique cut, they determined that it would be best to put in claim and simply re-​buy the tables from the manufacturer. At this time, he confiscated the table legs because he was under the impression that UNIRISC would allow us to purchase all new tables (given that they lost a major component to the two tables).
Ultimately, UNIRISC reimbursed us for all the broken items but rejected our claims for the missing items. We initiated a dispute with Christopher Drexler, Assistant Vice President-​Claims. Weeks passed and we had not received any status updates about the tables. We sent several emails and both my husband and I called on several occasions. Mr. Drexler never returned our calls. Instead, he sent an email weeks later stating that New World Van Lines would not be liable for our missing tables. So as of now, we are missing our table legs and our glass tabletops. The tables combined were valued at $ 1200.
Both companies, New World Van Lines and UNIRISC have engaged in poor business practices. For anyone considering working with them for your relocation needs, we beg you to reconsider.