Pet Supplies Plus

I loved my visit tonight! I got a nice greeting from the cashier and felt immediately welcomed. Amanda was very kind and helpful during my visit. She climbed the shelf to get my cat cans! She was happy to help and I was happy she helped me with what I needed. It was a very nice experience and I definitely will be returning :)

Great place! Today I took my 3 month old pit Nala to the store. We were right away greeted by Alyssa who was so helpful! She helped us fit Nala with a harness and was super gentle with Nala. Nala is a little crazy and loves attention and Alyssa was so kind to us. Then we were waiting in a tinu line, and she jumped on the register to check us out. I will definitely be back because of her!

This review kinda hurts me to write cuz I’d love to give it a better rating. 2.5. It has nice enough staff. But doesn’t feel the cleanest. Prices are reasonable. Mostly. You’ll find some great deals and some stuff marked high. I’ve had a cat, rabbits, and a dog I’ve shopped for here.
On a most recent trip, I took my Vincent here for a dog bath and nail trim. It was a 4-​day wait for an available appt. marks off for availability. Vanessa was the groomer. Initially I was told baths take 2 – 3 hours. She upcharged me for a deluxe bath. I said yes. Instead of the typical deluxe stuff, she offered to add in some extra de-​shedding.
My dog, a shiba inu, is a bit of a wimp with baths and trims, but never aggressive. When I picked him up, he perked up again, but she said she didn’t brush him throughout process (for the extra deshedding) because of his nature. I still got charged fully. And he still had clumps of hair visibly coming off him.
On inspection in the car, I noticed his nails were not cut well either. Not just one, but several of them were splitting. I think this could happen because their nail cutters weren’t sharp enough, but I’m not sure. I feel like they could have gone shorter with the trim as well.
I used to take him to an independent small shop, when I lived in Hoffman Estates, and now I realize I’ve taken them so much for granted!
I’m stickin with ordering foods online, petsmart/​Petco, and continue to hunt for a groomer.

HORRIBLE. Do not bring your pets here for grooming! We brought my 6lb Maltese/​poodle for a light trim, 3 hours later I had a gut feeling something was wrong and sent my husband to check in. The «groomer» was hanging out in the front of the store and hasn’t even started my dogs cut. She asked my husband for 20 additional minutes. Basically at this point my dog had been caged for 3 hours without being tended to whatsoever. Upset and uneasy, I wanted to watch through the glass windows and when I approached the window I wanted to scream! She took a razor to my dog and quickly shaved her down to her SKIN. Winter in Chicago and being shaved down to her skin is unacceptable!!! My husband raced in and insisted on her stopping and to give us our dog, she tried to say our pup was matted. My dog is groomed every 3 months because of her coarse coat, she was NOT matted. In addition to that she mussled her, explaining she saw in the notes that she was a biter. Also false. $ 45 on a sloppy, uneven shave and 3 hour unnecessary boarding. I would of rather thrown $ 45 out the window of my car. Take your animals to Forever Friends in Niles. Never takes more than an hour and they are REAL groomers. I gave one star only because I had to in order to post, if negative quantities were possible that would of been my rating.

I like the location on Foster. The associates are friendly and helpful and the prices are very good for food and pet supplies.
I do have to say that I took my dog to the grooming salon for a wash and nail trim and was not very impressed. My dog was still stinky and I was unsure if her nails were trimmed. My husband has taken her to Pet Co to get her groomed a few times and I should have taken her there myself for the grooming.

This is a great store that is always clean and has great prices and selections. I shop here regularly and the employees are all very friendly and helpful.

Should have went with my instinct and avoided going to this place again. Hadn’t been here for about a year and when I went to use my coupons, they did this song and dance, call the manager to the register, etc., etc. because the kid «cashier» doesn’t know anything and can’t take a coupon on her own. My coupon was thoroughly analyzed by the manager and eventually rejected because the bag I was trying to purchase was 25 lbs of Merrick Grain Free dog food and the coupon stated 30 lbs of Merrick dog food any flavor. My dogs prefer the grain free and Petco takes these manufacturer coupons for the grain free no problem. The manager was like «I’m not sure we’ll get paid if I take this coupon». So I told them that Petco takes them no problem, but they could care less. What a joke. So much for accomodating the customer. The only reason I went there is because the Petco in Oak Park is often out of the Duck or Pork flavored grain free Merrick dog food. In any case, I had previous problems with them regarding coupons in the past. Once they claimed my coupons were counterfeit and they would not take them. They also do not honor other competitor store coupons (i.e. Petsmart, Petco, etc.). So along with their steep prices and their employees that wreak from cigarettes, no thank you Pets Supplies Plus, I will shop elsewhere.

I love this place. Friendly staff good prices plus they have a huge variety of products
My husky goes crazy everything we go specially because of the treats he gets from the staff

I usually shop at the location on Elston, but I do stop in here every so often as it’s not too far from my inlaw’s house and just a jump back onto the Kennedy to get home. I’ve found the staff to be very helpful and friendly.
As far as their depth of knowledge, they can tell you what is in the various foods and some general information. Selection of your pet food should be done between you and your veterinarian, I did a lot of my own research online line and then spoke with my vet. Picking out the appropriate for your pet deserves more attention than speaking with a store clerk. No offense to the staff, they do have good info on what’s in the products, but the choice needs to be made by you.
Easy parking, big lot in a strip mall and they carry my type Origen dog food as well as many of the top premiuim foods without the premiuium price.

This is a horrible place. Staff is extremely rude, unprofessional and not knowledgeable. They do not know what they are doing and then staff members blame each other. Terrible place and horrible experience. If you care about your peace and love your pet, stay away.

I would have never thought to write a review about this place, but I had an awesome experience today and just had to. I have been going here for a while and was just neutral about it. It looks very basic, nothing special. There is always a ton of parking, which is great. I always knew what I wanted and did not need help. However, today I needed to switch dog foods and did a lot of research online before i showed up. When I showed up, I already had 2 dog foods in mind based on my research. So, I was looking at dog foods and this guy came up to me and asked me if I needed any help. I told him my situation and he recommended the exact two dog foods I had in mind without me even telling him I was thinking about those! He also knew everything about them and was able to give me his honest opinion on which one is better. Honestly, I never imagined that the people working there knew so much about the products– but he really did! It was great! He then carried the dog food to the register for me and they even asked me if I needed assistance taking the food to my car. Although I did not need help taking anything to my car, it was nice of them to ask! To the gentleman that was there today at 11:30AM– thank you so much and great job!

I get my dog Nutro natural choice from pet supplies. I also get my cat food and cat litter. They have good prices and sales and are cheaper then other big pet retailers. Easy parking too!