Pizza Hut

Felt like I was being SCAMMED. I placed an order over the phone and a woman said there weren’t any deals available except the 11.99 twist pizza. So I went ahead and ordered two mediums for $ 22 for pickup and when I arrived I noticed on the website they offered 2 mediums fro $ 6.99 each. So I went in and the woman there told me that offer is only available online when I have previously placed this order before using the same deal. Then I asked for the manager Zeehan Mian and was told he was on vacation, OH and lets not forget they had no email or number to contacts him with. Great. Then the woman said to go ahead and call any other pizza hut and they would tell me they won’t be able to offer that deal either over the phone. Funny because I call the store on pulaski and foster and they are honoring that deal, OVER THE PHONE. Really? So this «Assistant Manager» just looks at me as I have the other store on speaker. I would think that she would go ahead and offer the same deal, 2medium for $ 6.99. like she said after challenging me to call another store. BUT she doesn’t. Its an unfortunate situation to go through when I obviously look pregnant and I have to go drive another 15 minutes to pick up pizza from another location because my local pizza hut is trying to pocket money from me. They really need to train their employees here a thing or two about customer service. I called corporate and made sure they knew of the situation and I am hoping they take care of this matter before any more customers are taken advantage of.
I wouldn’t even give this place one star after today’s unfortunate situation.

I think I’m being generous when I give this place 2 stars. We’ve been to this Pizza Hut several times in the day time and there’s never any customers but the pizza has been pretty good. Service is ok but not the best. they’re quick to get your order to you and then no one comes back to see how the pizza is or to ask if you want refills on your drinks. We went back there today ⁶⁄₁ because we had an urge for Pizza Hut pizza and it’s the only one close by but it didn’t fail to disappoint.
The pizza was good but as we started eating one of the male servers was having an argument with the manager right up at the front counter, talking extremely loud and cursing and you could hear them throughout the dining room. They didn’t even have the decency or common sense to take it into the back. On top of that, it was our server who was arguing with the mgr so no one bothered coming back to see how we liked the pizza or see if we needed refills but someone did manage to come by to deliver the check.
I think this time I realize it is not worth giving this Pizza Hut my business and I’ll have to find another one.

We were headed back from the airport and wanted something fast to eat so we decided on Pizza Hut. We walked in and saw two tables sitting in the dining room. But as we stood and waited to be seated we started double guessing the place. One person was banging their plate to get the servers attention. The guy at the other table snapped at the server because he had been waiting forever for a box. The floor was filthy! And as we walked to a table to be seated, every table we passed was covered in food and what not. Either the place just got slammed or they were slobs. We laughed and said we should have left, but it ended up being fine. The pizza was fine as well as the service.

We ordered delivery and they said it would arrive at 7:30. A half hour later, I called to check on the status and it hadn’t even left the store yet. They said it would be another half hour until it got here– over an hour after the originally promised time.
He offered a two liter as consolation. That’s nothing for waiting almost two hours for something I could have put in my oven and had back and eaten already.
No discount, no offer for a future order. Forget that. Never coming here again.

This place is hit or miss. We’ve never dined in, only carry out. Sometimes it’s perfect. Other times the breadsticks or cheese sticks will be rock hard, there will be hardly any cheese on your pizza, and the chocolate Dunkers will be burnt. Not cool when that happens. The people at the counter aren’t the friendliest either. But eh, I usually have a coupon, so it’s cheap and the kids like it.

Lady that picked up the phone was rude and said didn’t deliver to my area when it’s less than a mile.

I don’t no how you can mix up a 1 topping pizza but man did I get to hear it from my gf when we got ham instead of bacon. She called and asked if they gave us the wrong order «giving an easy way out to them» but no the night shift leader or what ever his «title» is basicly told her she was lying ticked me off. Now I hate when people whine and bitch on here for no reason but again guys 1 topping?

Ordered my pizza at 8:10 the pizza was promised at 8:55, called at 9:05 they said the pizza was on its way and then I called at 9:30 they said the order was canceled by me and I never canceled, would never order pizza from this location again.

I only gave this place a one because I had to otherwise it’d be a 0. This is the worst piece of crap Pizza I have ever received. There was literally no cheese on my pizza. When I call back The Moron manager offered to re make me a pizza. And of course I was okay with that. So when I get my second pizzas and notice there Is an improvement, however still barely any cheese on my pizza. I call back to get the general manager or owners number because I’m not paying $ 30 for bread with marinara on top and demand a refund and the manager wouldn’t give me any information and only refunded me part of my order. So all in all we waited an hour and a half hungry. And got nothing but a two liter of Mountain Dew and some breadsticks and return the crappy pizzas. Do not order from this Pizza Hut. You Will not get a pizza but bread with sauce on it. Such a disgrace to pizza huts because normally pizza hut pizza is really good. Just don’t order from this location.

When it comes to pizza I’m very demanding and also as service. I have been to various pizza hut location and I have experienced bad service from waiters. In this occasion on Sunday afternoon a young man by the name Alberto served me and my wife and provided the best service ever in Pizza Hut. Unbeatable!!!

I love this particular location for pick-​up. That may sound weird but hear me out. Whenever I call in an order, they recall my previous order as an option, makes repeat ordering a breeze! When I arrive for pick-​up it’s a quick ride though the drive-​thru and done. Pizza is always consistent, never under or overdone. I rarely dine-​in, I find the general Pizza Hut décor depressing.

My fiancé and I were looking up a new pizza restaurant because we grew a little bored with eating at the same place. We looked up online pizza hut because we had heard such great things about the restaurant from many people. When we looked at the reviews though we weren’t completely sure what would happen because the reviews were mixed. We decided we would try because for the most part the reviews weren’t terrible. When we got to the restaurant we were very pleased. The people that sat us down were very nice and welcoming. They had a smile on their face which really made us feel at ease, knowing they enjoy their job. When the waiter came to the table we asked what would be a good idea for pizza for two new comers like ourselves. He made a few suggestions and in the end we ended up making a pizza on our own with onions and sausage. The pizza came out pretty fast and it was delicious when we tried it. We will definitely go back to pizza hut again to try something new.

Felt like going to a pizza hut coma. Got some pizzas and wings. Wings were cold in the middle. I found out they bake their wings and they don’t have the proper equipment to make the wings (not a wingstreet). Better to go to a pizza hut that has a wing street

Bottom line
The service was terrible
Never felt so uncomfortable and angry in a restaurant

Yeah, I’m reviewing Pizza Hut.
Some Unilocalers out there have to be new to Earth, right?
My girlfriend took me to Pizza Hut for my birthday last night.
This would probably cause an indignant end for most hip Chicago Unilocalers’ relationships, but has only made our love deeper and more comfortable. I am from Omaha which doesn’t have nearly the rich variety of pizzas Chicago offers (surprise!), so I grew up on Pizza Hut. Incidentally, if you are craving pizza in Omaha; I would recommend Zio’s for thin crust, Godfather’s for «hand-​tossed», and Old Chicago for deep-​dish; oh, the irony.
Anyway, the purpose of this review is to mention that, if you love buttery, buttery Pizza Hut «pan» pizza, or, like me, crave the buttery, flaky, thin crust with hamburger, green pepper, and extra cheese; then this location does not disappoint. I’ve never received anything sub-​PH standards at this place. I love Pizza Hut pizza. Goddamn. Love it. And 2 larges for $ 10 each?! Uh, okay, sure, fuck yes.
The other, more important, reason for reviewing this Pizza Hut is to shame the other reviewers who gave bad marks for service. Sad, sad, sad people (like all us Pizza Hut reviewers). I usually go to this location at off hours (7−9pm weekend nights, pre-​movie, etc). I say off hours because this is not Wicker Park, it is Skokie and pretty much dead after the families stop coming at 6:45pm, and there is no nearby junior high to take up the slack. So, I can’t honestly say how awful the service is during peak dinner hours. What I can say is that we are usually one of two or three couples/​families ever in the place and, yes, sometimes the poor, probably first-​generation-​American, teen waitresses are sometimes, sitting, bored, watching TV or talking. Since I only expect them to 1) take my order 2) bring the drinks 3) bring the pizza 4) ask if we’re okay 5) take payment, I am pretty much totally satisfied with their service. It is is an American chain restaurant. If she didn’t understand your order the first time you said it; try politely repeating the fucker before taking your important, fat-​ass to the manager. Yes, you. Spending $ 30 on Bud Lights at a Pizza Hut? What the fuck is wrong with you, I have to ask? No wonder you slurred «veggerber Ssshpreme lugers… lovrrs…» to the nice girl whose religion probably forbids from alcohol. Nothing like a belligerent customer drunk on babies’ beer, venting to a 19-​year old Assistant Manager. Maybe if you are self-​righteous enough, they can Magic your pizza to your plate? You are why managing at my job sucks. Sorry, sometimes things go wrong and things get delayed. Bitch all you want, it doesn’t solve problems; it only aggravates the only people who can help you solve your problem.
Ok, I’m applying to much life experience to countermand a silly customer review. Silly argument; I’m sorry.
This Pizza Hut’s fine.

I love Pizza Hut, this service not so much. The waitress is the same one they always have, short indian girl, full of dark eye make up and won’t crack a smile for the life of her. she barks questions and answers, as if she is doing you a favor by taking down your order. The food, the speed, everything is fine. It’s just she is so rude! I think that she is so good at being rude, that it would literally kill her to smile. no jokes. It sucks because this place is good, it’s just her service makes the entire experience reek! The first time I went here, me and my companions were on edge because we thought something had upset her and she was having a hard time, so we let our expectations go. My weird habit is, if someone isn’t polite with me, i will go out of my way to be polite to them, just to hope that the ability kicks in to be a civil human being.
However, every time we go there, it’s the same old sullen face. If this place wasn’t so conveniently located, we would choose a diff pizza hut.

We got it delivered from this location. The service on the phone was actually much better than I expected and they were eager to get the pizza (well we got the pasta) quickly. Good for a pizza hut, but no Happy joes!

Very Very Disappointed and Heart broken after going to the pizza hut buffet here. Every pizza hut buffet I’ve ever been to, including the ones in England had a salad bar, two kinds of pasta, 8 kinds of pizza. This location had 5 types of pizza, one dried up alfredo baked zitti, and no salad bar. The pizza that they served was sub par and not the same pizza I remember.

Now I know that Pizza Hut is not the kind of place you go to if you want or are expecting greatness. Every now and then, I get nostalgic for my suburban, teenage years, and ordering from Pizza Hut is one way I can help recreate that.
That being said, the pizza itself was exactly how I remembered it — pan style with the crispy ring around the outside, enough toppings and cheese to fill me up. The bread sticks, on the other hand, were stale and not so tasty.
It took forever to get our food, and given that there were only two other tables seated while we were there, service could have been a lot better.
Then again though, its Pizza Hut, so you shouldn’t be expecting much to begin with.

July18th, 4 PM
Its afternoon last week with my Dad and Uncle at Pizza Hut, told them to place the order and proceeded home to drop off a few people. I was back in 15 minutes, before entering I noticed the sign read «lunch buffet going on, inquire within»
Upon entering I learn that the waitress still hadn’t come to take the order. I look around and (wished I had my camera) four booths in front of us are dirty, still having food left in the pizza pans, dishes, drinks, napkins scattered. People had eaten here, how long ago who knows, looked disgusting. The buffet table was still set out, with dried pizza, wilted salad, rubbery breadsticks. YUCK!
2 – 3 other tables with customers that were seated but looked as if they hadn’t been served yet or maybe they were employees that just got off their shift and were lounging. I hope they weren’t employees, I remembered thinking how tacky it was that they were just lounging watching TV. ONE waitress running back and forth, with pizzas and drinks in hands full.
Now it’s been 15 minutes that I too have waited, my Father and Uncle 30 minutes! Without anyone to take our order! The waitress approaches, I ask about specials including any of the Lover’s line pizzas. I don’t think she understood what I wanted, so I repeated. I needed a deal with two medium lover’s line pizzas, she told me «no» spoke & pointed to the sign on the front door, Large two topping pizza … Then I asked again, what deal could I go for to get the Lover’s line, I was trying to direct her attention to the family meal deals, the next moment she just walked away. She didn’t say please wait, she didn’t tell me where she was going, she just left.
How RIDICULOUS! I got up and walked to the counter, the person at the counter, possibly a manager. In the back it looked as if there may have been 2 – 3 cooks. I explained to the manager, the long wait, I asked if we could place our order with her and I didn’t mind serving my own food. She said «no, I’m sure you can see she is busy, please return to your table and wait till you are served»
I grabbed my Dad and Uncle, and we spent our money at Old Country Buffet (IF I wasn’t so HUNGRY, I would’ve gone elsewhere, but this was quick and around the corner).
Had this, inconsiderate manager been better with her explanation and taking the «heat» of the situation, I would’ve still been ready to stay. Even with three average sized people, I am the kind of customer, if I am at Pizza Hut, I would tend to overspend. Why? Because once in awhile you miss that taste of so many of their products, I had expected to spend about $ 50 on just food. Maybe an additional $ 20-​$ 30 on alcohol. (Beer is avail.)
Trust me, this is not the first time I have gone in here and resorted to serving myself. In the past, they’d felt badly that they didn’t have more wait /​help to serve my party, but, they were still accommodating to allow me to order and serve myself. I even cleaned my own table!
I will never eat here again.
This establishment is consistently SUCK! Management needs a training course in Cust. Service and learn to manage their team, HIRE more servers!