Polish & Pour

I used to come here on an every other week basis. The nail technicians have always been great.
The last time I went here it was in October and the receptionist was incredibly rude and impatient with me. If you live in some of the high rises in the area they will grant you a discount. I had never had any problems before but the receptionist was incredibly rude when explaining the policy had changed and the discounts were different. She made me feel incredibly uncomfortable and as though I was an inconvenience to her. It wasn’t busy and she rolled her eyes at me and rudely blamed my building’s management and said that she would have to call and yell at them. It was incredibly unprofessional. When she listed out the discounted prices she also listed them incorrectly.
I had been coming here for two years and haven’t returned now for several months ever since that situation. I’m pretty disappointed in the customer service I was given. I guess that’s the way they treat their loyal customers. Sadly… I’ll be going elsewhere from now on.

I walked into this nail salon and the girl working the desk was getting her nails done as she greeted me. It was 5:48 pm. I realize it was a last minute walk in but I asked for a gel manicure. The girl said oh sorry we are closed. I was surprised since I checked the hours before I came in and also on the door before I walked in, both which said 6:30 pm. I responded by saying oh I thought you closed at 630. She said oh no we close at 615. Well it is 548 pm. So regardless, they weren’t closed. Again I realize it was a last minute walk in, however as a salon owner myself I think an option would have been nice. A gel manicure Shouldn’t take more than 45 minutes. So if they closed at 630 that should have alotted enough time… but if they did close at 6:15 like she said then asking if there was something else she could have done for me probably would have been the best option. This is awful service. Mostly bc it was clear she was most concerned about getting her own nails done.

Came here with a group of girls. I really liked my technician and she did a great job with my nails!

I’m updating my review because after it was posted, the manager of the salon contacted me and arranged to have me come in again for a free manicure with one of their top technicians. I think it’s great that they listen to their customers and take the time to try to make things better for them. Kudos to them! I hesitated for a long time about going back because I was still really worried they would mess up my manicure. Sure enough when I went back the technician I saw again cut one of my cuticles. I don’t know why this keeps happening to me here when I never had a problem before. Ugh. I will say that my coworker comes here and saw Minh who she thinks is excellent. Since it is so close to me I would consider letting Minh do my nails if no where else was available or if it’s too close to go elsewhere.

If I could give no star I will. The WORST Pedicure service ever for the amount I paid. First thing, the receptionist didn’t greet which didn’t bother me as I understand people have bad day. I have seen other lady was given a nice foot message which I didn’t. I asked for french pedicure and halfway of my treatment just to accommodate other group they moved me to different station even though all pedicure stations were empty. And once nail paint is done I didn’t feel like I went to nail spa AT ALL. I will be going to another place today for pedicure cause I can’t stand my feet like these. The whole experience was if they were doing free Pedicure. BIG NO for this place.

Worst nail salon ever. I got a no chip there for a special occasion and it looked terrible to begin with and it chipped THE NEXT DAY!
Also– they charge $ 10 to get the no chip taken off, such a rip off!
This place is way over-​priced and I have never been happy with my services there. I go here purely for convenience but I will no longer be going there.

Made an appt on Wed for a Thurs gel Mani w/​reg pedi. I don’t live here, but thought I’d give this place a try. Note to self: don’t get a gel while out of town.
This service was great and there is excellent
ventilation. They do your Mani/​pedi seperately, which allows sufficient time for your toes to dry.
Unfortunately, my gel Mani chipped on one nail and cracked on another. I had them do a silk wrap that cracked… this was by Sunday. The downside is I could not go back to have them fix it since I left to return home already.
I think the price is a little too steep as well. I paid $ 75.

After having my polish chip from a manicure just a few days ago, I had to find a nail salon quickly and easily accessible. They offer my employer a really nice discount, especially for a salon downtown Chicago, so I decided to stop by after work yesterday. I was greeted as soon as I walked in the door and it only took about 6 – 7 minutes to be seen. The receptionist, Lisa, was professional and informative. Bema did an EXCELLENT job on my ‘express manicure!’ She took her time, even cleaned up my cuticles; I was THOROUGHLY impressed with the results.
It is a very clean establishment and they have a very broad selection of polish. From what I saw, every manicurist is also a pedicurist. AMAZING! Needless to say, I booked another appointment on my way out for a follow-​up mani/​pedi!
Excellent job, ladies and GREAT customer service!

This used to be my go-​to place for pedicures… no longer. Made an appointment for myself and two friends. Sat soaking for ~15 minutes before technicians showed up for two of us. Ok, I get it, just running a bit late. And sure it was kind of odd when my technician just up and left for about 5 minutes mid-​pedi but… stuff happens I guess.
Thirty minutes later, one friend, feet still soaking, still did not have a technician and by that point the other pedis were far along. Kind of defeats the purpose of getting our nails done together. Not feeling the wait was worth it, she went to the front desk and cancelled the pedi. The girl at the front just gave her a blank stare and said, «Well, don’t you want to wait?» No… not really, that’s why we made an appointment! If technicians weren’t available a heads up would be nice and we would have rescheduled.
I get the increased prices and the $ 2.00 corkage fee (which Arbre didn’t charge) but these scheduling issues have happened consistently enough to make me a former client.

This place is BYOB and hella expensive, but they do an amazing job and have some of the most comfortable chairs for pedicures I’ve ever sat in. They feel like thrones! I had a really awesome, talented person who was also talkative and fun. I can see that others are not that talkative, but it can be a great experience when you have good friends and good wine and Sex & the City playing on the TVs.
Absolutely had a blast and it was PERFECT for a bachelorette party event!
PS — My pedicure is still amazing three weeks later.

Ok so after my first visit the manager immediately reached out and offered to redo my experience. Now that’s what I call good business. I was so happy I went back and took 3 additional people with me. The lady who worked on me this time was great, took her time and fixed anything I needed. They gained back a client but also anyone else who comes with me. Here’s a new pic of our toes!

I had a great mani here. It’s clean and looks well maintained. Polish selection is great. Folks from the coasts will find it more expensive but that’s how manicures are in the Midwest.
It’s an added bonus that it’s right next to a Starbucks :)

Good pedicure but the old town location is by far better, friendlier and you have a full bar.
You will have a drink in your hand before you get to your chair.
I went with my mom and I went a few minutes before her yet she finished before me… which means her’s was rushed and I don’t appreciate that. we make an appointment for a reason.

This place is awesome! I came in for a pedicure yesterday and I’m basing my review on the atmosphere and quality. First of all, everyone seems so sweet and nice here! Was given a warm welcome from the front desk while I waited for my friend to come. SEX AND THE CITY AND BRAVO PLAYING ON THE TV SCREENS ABOVE. YASSS. The two girls that did our pedicures were so cute and helpful. It’s BYOB so you know we took advantage of that. There’s a $ 2 corking fee.
I’m pretty basic so I just did «Blanc» by Essie, but my friend did a mixture of two colors to get a paler/​nude pink. The nail technician did a great job! It was such a pretty color! I know she used «Marshmellow» as the first layer, but I’m not sure which pink she used on top of it. (Speaking of pinks, they have a LOT of different pale pink polishes and that’s my go-​to for my nails, so I will definitely be coming back for a mani soon). I got a nice leg massage (my calves are always killing me) and she did a good job with my feet. My friend accidentally messed up her nail but got great service upon getting it fixed. I really like this place a lot! Will be coming back very soon!

I like Polish and Pour and go here regularly because the location is convenient for me. I usually get a no chip manicure and wish they had more options of colors and sparkle. They have great massage chairs for pedicures and generally have Sex and the City on the TVs. They do not get 5 stars because it is expensive. You pay for the location, cleanliness, and the girl who schedules appointments and greets you at the door is very good.

When I sat down for my pedicure I said I wanted the callus removal. Suddenly the technician was huffy and had to get a different tech. Perhaps they need to peg down what service you require before you sit down. Either way, they should never make the customer feel unwanted or uncomfortable.

A long overdue review–
I almost don’t want to write this review because I don’t want flocks of people asking for my favorite person ever, Lana!
I first started going here after i moved to Chicago. I’ve had such a great experience with Lana from the very beginning that I never ask for anyone else. She is super sweet, easy to talk to, has great attention to detail (like when I request for my nails to be cut shorter or to remove the dirt under my nails). She is patient when i take a little longer to pick my nail color and has great suggestions when I want to try a new color.
Without fail, my nails are perfection when I leave Lana’s hands. I always get a classic manicure. Lana is amazing and has magical powers because my regular manicure lasts for 8 – 10 days WITHOUT a single chip.

I LOVE this salon! It’s conveniently located 3 minutes away from my work and they have a good amount of staff there so there is never really a wait. If you work at RIC or Northwestern, you get a decent discount (20% off), and they have a frequent club card as well.
All the people I have had here are amazing at what they do and they really take their time with it. 1.5-hour no-​chip manicures, 1-​hour regular manicures, but at the end you have PERFECT nails and polish that lasts for days. I will definitely be coming here from now on!

This is my local nail salon and a good one at that. It’s clean and the staff is friendly. I love how they always show Sex and the City Episodes. Never get sick of it!
Some things to note:
* Tip cannot be added to your credit card charge, so have cash ready
* Classic mani/​pedis are cheaper on Mon/​Tues than the rest of the week, so book then and save $ 5
* It gets especially busy after work hours and weekends, so definitely call in advance to make a reservation

This is pretty much heaven to me. I could spend every day here. I wish I had that kind of money.
This is a pretty standard nail salon. They have a ton of chairs (some have seen better days). They can easily accommodate large parties. It appeared to me appointments are necessary. Weekdays may be different though.
Things that set this apart from other salons…
*Friendly staff!
*BYOB
*Great polish selection
*Sex and the City episodes playing on tv
** If you forget your wine there’s a 7 – 11 right across the street. **