Popeyes

Stopped in here a few months ago and swore I would never be back due to the poor service and young employees who were more into having a good time with each other than waiting on customers but am I glad I gave it another try. I was there Friday, June 17, around 6:30 in the evening. The employees were just fantastic — friendly, quick and professional and service was fantastic. All the employees on that shift deserve kudos. I will be back and recommend it with confidence now. Great job — great turnaround.

Has ANYONE ever had their order made correctly here? That is something I would really like an answer to. Against all my better judgement, I went there tonight. The usual 30 minute wait at the drive through. They screwed up every single part of my order, as usual. But they forgot my extra side of gravy as they were shooing me away from the drive through. They had no problem charging me 1.50 for it, as was on the receipt. So I wait, and the lady finally comes back and I ask for my side of gravy. She goes back and comes back a few minutes later with a small bag. I just got home, what was in the bag? An empty gravy container! They do things like this just to screw with their customers, I just KNOW it

Where do you find chicken this small? Popeyes and still delicious but they really need to do something about their portion sizes.

Horrible customer service! They yelled at me and were not accommodating at all. Not even worth it.

I’ve just moved to the Edge Water community. Although there are various of fast food places much closer to my apartment complex, I really was excited about having a Popeye’s in the community because I am a fan of their Spicy Chicken Tenders! It was a nice day out so I decided to take the 7 minute walk to Popeye’s. Normally I only order Chicken Tenders whenever I’m at a Popeye’s. But the first thing I noticed was that their Tenders did not look fresh, at any other location I would ask for them to make me a fresh batch and they would do so with no problem. But I observed that the crew at this specific Popeye’s would probably give me a major attitude and I just don’t like people with attitudes preparing my food so I didn’t bother. Anyways, I decided to settle for a 4 Piece meal with fries. I specifically asked for NO THIGHS. I am a smaller framed girl and I eat like a rabbit. The chicken scooper lady was very sarcastic and called out to the rest of the Chicken crew in the back «Wow! She doesn’t want any thighs.» Then the chicken scooper crew in the back came to the front and looked at me.
I never felt so uncomfortable in my life. I quickly grabbed my food and left.
Oh and it gets even better!
When I got home and opened my food, there was one big thigh in there next to my wings. As if the whole thing was a joke! I felt that was very rude and distasteful. They just lost a future regular consumer. I am the type of person if I like your service I will return on the regular. But I will not be returning. I felt as if they were making fun of my size and decided I needed a thigh instead of 4 small wings.

I love you PopEyes. Every time i come here i get fresh and hot food. I always get the 3pc strip meal in spicy and it is always piping hot. Not sitting around. The guys who work there are always nice and efficient.

Spicy chicken all. the way! Great to get a box to take home, and enjoy for the week. Fast efficient service; only went there once, but it only takes one time to put a poor taste in someone’s mouth. This place was great, and they have great values for the portion size you receive! Thanks so much!

Update — Never going back to this location! I have had nothing bad experiences here with the same manager Alex. Rude, degrading and absolutely angry at the world. I know better but decided to give this another shot — because I try to shop locally its good for all of us. This Friday I went in, ordered some food and asked for a water cup — HE REFUSED. Stated he did not have water cups, so I had to pay for a drink period. This was after an issue with a coupon he did not want to honor without any reason. This guy is a mess! I am done with this location for good. It is always dirty in the lobby and service so slow! I am not giving them my money anymore. I reported him to corporate as well, lets see if it helps others.
I live less than 5 mins from this location — and I will never be back. The food is fine, and we quite enjoy it actually. Good prices, great flavor — horrible service every time. I understand it is fast food and I know they are underpaid but it is still their job to service customers. Everytime we go in the line is out the door, we expect to wait that is part of the issue though — the wait is over 25 mins sometimes for a 2 piece dinner! They never have the chicken you order ready — does not matter what time or what day. Management is less than poor if that is even possible. We like over chicken well done (put back in the fryer for an extra 2 mins) this ensures well cooked and hot as I like my food. Every location we have ever ordered from Lincolnwood, Jefferson Park etc has no issue with this — this location fights us every time!
Really what difference does it make when you are already 25mins to delivery every one else’s order. I order the same meal every week — beans no rice each week the order has rice and I have to return it — they throw away this food every week, Get it together Popeye’s!
The manager a man in the evenings is the worse, he literally argues with customers. I ordered chicken tenders and regular chicken in our last order. We received the items separately because again they never have all the chicken ready. We took the tenders to the table first and went back to get the regular order — they forgot the sauce for the tenders so I asked the server for it as she is handing it to me the manager loses his mind asking if I paid for that sauce?! What? He said we only give sauce with tenders, if not you pay! I advised I had tenders on the table and I DID PAY! He just walked away — no apology from him or anyone else behind the counter. I was so upset I asked for a bag and took our food home, I will never be back there again –so humiliated and disgusted by this man. Not the first time either but, this was really too much. Take your business else where.

This place used to be horrible. You would have to wait 30+ minutes to get your chicken sometimes. They WERE very unorganized, basically goofing up everything. all the time. If you went «in» to order, it was like watching a parade of clowns behind the counter.
Something happened… there’s a new manager and many new people on staff. Now they seem to be doing MUCH better. Our order only took 5 minutes last night. Also, worth noting, the quality of the food has improved. We USED TO get very small wings from them, like Pigeon or Robin wings. NOW the wings are much bigger.
They really did improve the place. Now I say that I’ll be going there more often, but I really shouldn’t because it is very fattening! With this improved service it just makes it easier for me to get fat!!! (O:

No customer service, just sarcastic people taking orders. I just drove off because I’m not giving them my business.

Popeye didn’t get his strength from scarfing spinach but from eating Fried Chicken. That’s why this chicken chain is named Popeyes.
Well… it’s not hard to fathom crispy, juicy, seasoned, and lil greasy fried chicken (from any source) being a boot in the ass to: take charge, muster gumption for standing up to a bully, impress a spinster, repair a boat, lift a jalopy, tackle your Netflix queue. Whatever. I don’t know your life.
But I do think occasionally fried chicken hits the spot and this place makes it. We ordered a bunch of stuff. The chicken we chose was the spicy and I felt wasn’t that spicy and a bit salty. I’m not crazy about spicy stuff or salty — but do eat a lot of salty food so the fact I’m saying it wasn’t that spicy and is salty is notable. Everyone goes nuts over the red beans and rice and I thought it was… OK. I could taste artificial smoke which might be the appeal for others. The biscuits are good because they have a butter flavor to the tops. I mean no one could accuse the food of being bland.
Obviously, the food is affordable especially with the coupons and specials which we took advantage of. And it’s fast. The service was affable.
It is what it is and that’s all that it. It’s Popeyes chicken, Man.

Time marches on: seasons change, businesses open and close, food trends wax and wane, buildings go up and come down. But over the past 20 years there is one immutable thing on which I can depend: the Edgewater location of Popeye’s will always have the slowest drive-​through and the most arbitrary, desultory and capricious service in town. It never fails – no matter what time of day or evening they will always be out of at least one item I order, it will take them 15 minutes to make more; sometimes they will refuse to take orders at the speaker but make you drive up to order, wait and pay (trailing four or five cars behind you, with a steady parade pulling out of line and streaking past you out of the parking lot in disgust); they will advertise certain specials on posters in the window and then charge more – insisting you need a coupon (nowhere does the poster say that) or meet some other unspecified condition; and you will inevitably be panhandled while waiting for your order.
I had avoided the place for the past 2 years because fried chicken is taboo on my low-​carb diet. I had forgotten what the stuff even tastes like. But last night, after spending all day (four days in a row) visiting my husband convalescing in the hospital post-​surgery, I was tired and hungry and nothing was open other than Mickey D.‘s. Besides, I figured I could live a little once in a while. So I pulled in. Popeye’s was remarkably consistent – some things NEVER change. It was the perfect storm of all of the above factors. From the time I pulled into the line till the time I drove away, it took half an hour. The voice coming over the speaker in the menu board didn’t even ask «May I help you?» or even say «Welcome to Popeye’s,» nor did it even give me a chance to mull over the menu – all it said was «Pull up to the window.» (Not even a «please»). So after sitting in line, idling, for 20 min. I finally reached the window. «What do you want?» the guy asked. «I’ll take the 2-​piece Tues. special advertised in the window,» I replied, «dark, mild.» Came the reply, «We only have spicy dark or mild white.» So I ordered spicy dark. «Side?» he asked. «Slaw,» I replied. «We only have green beans or red beans & rice,» he answered. Figuring I was descending deeply enough into carbo-​hell as it was, I ordered the green beans. «$ 4.23, please,» he said. I replied, «But the poster says $ 2.99 for dark and $ 3.99 for white.» Came the reply, «The special is only if you order a drink. And you don’t have a coupon.» At least the panhandler was inside nodding off at a table.
Not wanting to infuriate those behind me any further, I gritted my teeth and paid what he demanded (I wonder if any of the difference gets pocketed). Got it home, and uncovered a shriveled drumstick and a decent-​sized thigh, a greasy pale biscuit (which I wasn’t gonna eat anyway), and the green beans. How can you screw up green beans? Let me count the ways: varying shades of green (ditto textures – canned and frozen mixed together), swimming in some weird gloppy grayish spicy and smoky translucent slime that looked like what okra does after it drinks too much.
At least the chicken was decent (I tasted some of the breading and peeled off the rest). Hence one instead of zero stars. I can go back to my diet knowing I have missed nothing. Why do I ever go back? Well, why do women have more kids after suffering through agonizing childbirth? The brain forgets trauma…

Quite the group of bozos you’ve got working here. It’s like some sort of weird prison work release fried chicken employment program for the rude, stupid, slow and lazy.

Every time we try to go they don’t give us what we order. Check all your bags if you get it to go. Took 30 minutes in drive thru. And the order was wrong!

Fried chicken is not that difficult. It IS difficult when the person working the register appears to be incredibly unsure, the woman in charge is in 10 places at once, there’s a woman behind me saying, «Come awn! Come awn!», and three different people cut in front of me in line.
I told the cashier that I was next and he apologized. All. Three. Times.
I finally got fed up and left. I’m over it.

Any body that knows anything about Jodi B, knows that I love me some fried chicken, and if you loves fried chicken then you need to get into popeyes. It’s all good, yo! Regular, spicy, tenders, it’s all off the hook. The fries be good too. My personal rec is a five piece spicy tenders, cajun fries, grape soda, and an extra biscuit. It’ll have you like whatttttttttttttt??? Thank me later.

So the reality is, I probably shouldn’t be eating fried chicken strips — but occasionally the taste strikes — and some spicy chicken strips from Popeye’s are pretty darn delicious.. .. BUT, my experience here makes me not want to visit again. So alas, here is the story:
A place is only as good as it’s people, right? In the case of this particular Popeye’s the employees are not good at all. In fact, their lack of giving any is probably running the place into the ground. Apparently, based on the other Unilocal reviews — their manager probably is just as bad, and hasn’t tried to turn the place around.
So, I drive over to Popeye’s and go through the drive through — there is a car in front of me ordering (or so I thought) and a car you can see up at the window. 10 minutes passes and the car in front of me hasn’t ordered yet… finally, they get to order! Yay, my car moves.
I wait another 4 – 5 minutes to be acknowledged and it wasn’t a sorry for the wait, what can I get you. It was a rude, «ORDER». I ordered, and was told it’d be 5 – 7 minutes for chicken strips… I mean, common — you are a chicken restaurant! :)
Before I can even give my drink order, I’m advised to drive up. I get to the window, the girl has my order wrong. I correct it and tell her I want a drink. Her name is Sierra (according to he receipt) and she is what I’d call a grump individual with no sense of urgency or giving a care in the world about her job.
I pay by credit card — which you put in a metal box — like you’re in the worst neighborhood ever — and finally she drops my food in the window, spins it and walks away. OK, thanks!
I won’t be coming back, won’t be eating here again — and really — someone at Popeye’s should take notice. This place is a disaster.

At least the soda was good. I ordered the #7 chicken tenders and waited 15 minutes for my order. I was thinking «oh they’re making it right now so it’ll be hot and delicious «. Sadly that wasn’t the case. They hardly gave me any fries and they were cold. The chicken strips themselves smelled super good but tasted weird. I was thinking maybe it was the sauce but it wasn’t. Tasted like the chicken was old or maybe they never change the oil in the deep frier? I ordered the five piece and tried to overlook the taste and finish it because it was 9 bux but I couldn’t do it. Sam’s chicken tenders are way better and that’s not saying much. Two stars for the soda.

Every time I am in this Popeye’s I am greeted with a smile, receive excellent customer service and delicious food. Been to some other Popeye’s in the city and this location is by far the best. Charquita has waited on me several times and is always so helpful and friendly.

This was my first experience at Popeye’s and I was already a little hesitant to eat here when I pulled up to the drive through and saw that there was no menu in the drive through window. What the heck am I supposed to know to order? I mentioned that the menu is missing to the woman working the window and explained that I’d never been there before.
«Oh, no problem honey! Tell me what you’re looking for and I can help you find something!»
So, I mentioned I just wanted chicken and a biscuit. She asked how much chicken I wanted, which cuts I wanted, and placed my order for me. On top of all that, the meal was under $ 4! I was starving so I had to start eating in the car. Ohhhhh mygosh am I glad I did. It was some of the best fried chicken I’ve ever had! And that BISCUIT… I cannot wait to get back there to eat again!!!