Post Office – Merchandise Mart

This is a horrible post office. Under staffed and the staff that is there has an attitude problem. And this is on top of extreme unreliability of the USPS Chicago region generally.
I sent at overnight letter to Syracuse, NY. Took me almost half an hour in line at 10:30 am to post it. Per tracking information it did not even leave the Chicago sorting facility until 24 hours after it was to be delivered. I went back to the post office for a refund of my $ 20 postage under the guarantee — 3 times. Each time I waited in line at least 15 minutes. And each time, by the time I got to the front of the line there was only a single clerk working (the other was on break/​lunch) so they refused to «research» the situation, even though I attached the tracking information for them. At their suggestion I left the receipt and tracking information with them the last time I went (I was not going back) so they could review and process the credit to my card. Of course they did not.
I sent a letter to the Postmaster General and received a form letter back from the «customer service» department of the Chicago post office that was irrelevant to the situation. Crappy service all the way around. Shame on me for expecting the USPS to deliver!

Slowest most disgusting and absurd post office I have ever been to. People working here have no pride. I was told that «the US Postal Service System» cannot take international shipments after 5 PM. When I told the postal clerk that I was there since 4:20, she told me that I should come earlier and that normally they don’t take «international customers» after 4PM. I told her this was a made up rule and she was not happy! At the end, it was 5PM for real and closing time. I could not send my package. The two clerk told all customers that they were closed and we were shown the door. I went to FedEx one floor up and the Economy service was not much more expensive. This location is a shame to the United States Postal Service. Do not go.

Been in line 20 mins, 1 person (with an attitude) at the counter who after attending 3 people decided to go on to sort mail v even though the line is to the door?! Thank goodness for online shopping & email and being able to do shopping through other carriers, now if only my bosses would do the same, I’d never be in this line again. This place is horrible.

The branch is disorganized and dirty. The postal workers at this facility are among the most unhelpful, rude, unpleasant people I’ve ever encountered. They don’t care about you or your package. They act like they’re doing you a favor just letting you be there. It’s as though if you’re not smart/​nice enough to work for the TSA, go work in this post office. Avoid this branch like the plague.

I am with everyone — this location sucks. It never is properly stocked and most of the employee’s move like they are on some sort of chemically induced stupor.
First off — I would not blame all the employees. Today there was the usual 2 clerks. One clerk’s computer was down and then I had to wait for the head clerk. Instead of making herself useful and trying to reduce the head clerk’s workload the downed computer clerk meandered around aimlessly. Maybe I’m nuts, but why didn’t she try to log into the other computer no one was using??? 2 clerks & 3 checkout stations… unless that computer is dead.
For instance of how awesome the head clerk is and no one else, I needed a certified delivery & some questions about shipping to a an FPO. Yes, priority box medium. Yet they was none available — so the head clerk jumped up and ran into the back to grab some more boxes. God only knows what the other clerk was doing, but the head clerk knew better than to even bother to ask her to do that simple task.
So who is this head clerk??? Barbara! She always (wo)mans the far left checkout. After years of going here, yes Barbara ain’t gonna give you the fuzzy feeling if she sees there is a line or even if there isn’t one because she is basically the only person running the place. She’s busy.
If you want to vent your anger you should complain about the post master at this station to the head post master of Chicago because he/​she obviously is not doing their job. For basic forms I use on a monthly basis that they are always out of (hmmmmm wouldn’t ordering be the post masters job???) Barbara has told me to just order them to be delivered to my business.
Anyhoo — Barbara might not be the cuddly snuggle you desire for when shipping or mailing, but she does get it there and more often that not she saves you money by telling you your alternative options which doesn’t happen too often with other clerks. I guess I value competence over a smiling face that is essentially a blank slate with no answers. Hello, hello… anyone home???
On a side note: Many of the customers are really a**h0le$ at this location. Maybe it is just me, but if you don’t know how to properly package a box or fill out a form and get sent to redo your box or form… it’s back of the line not you’re the priority & next up. It’s not the fault of everyone in line that you needed help and why should we wait… yeah… I know your Momma told you that you were the most special snowflake ever and you are way more important than everyone else waiting.

I had an absurd experience here. I needed to return an internet purchase, and I had a printed out postage paid thingie from the company. I walked up to the counter with the item in a USPS envelope and showed the woman the postage slip.
She said: «You’ll need to buy the envelope, and buy some tape to tape that to the envelope». What? Buy tape? Me: «You don’t have tape I can use?» (like, you know, every other U.S. post office I’ve ever been to). Her: «No, we used to have tape, but we ran out and they won’t let us buy any more».
What the ??? Since I’m not 5, I didn’t believe her. It seemed like she just didn’t want to help me. So I left and went to the post office in my neighborhood, where the friendly person at the counter handed me a big thing of tape and even let me take it across the room so I could use it to secure the postage thingie to the envelope. Relieved to know that the USPS is not out of tape.

888 –ask-​usps. Call this number and speak with a representative, if there is a wait, leave your number and they will call you back. You CAN file a complaint. I did today If enough people complain, maybe the horrific, rude, lazy and just awful «service» at this post office will improve. Beyond unbelievable the horrific non service that you will experience at this location… It has been this way for far too long!

What would Stephanie Tanner say to this Post Office? I’ll give you a hint… it rhymes with «now dude.» Seriously, I don’t think I’ve ever been spoken to like I was an idiot as much as coming here.
The line is usually long and when you finally get to the front be prepared for someone who ate a shit sandwich for breakfast. Sure it probably sucks to work at a post office, but this location makes DMV employees look like total darlings.

TERRIBLE SERVICE. Doors were locked at 10:35AM on a Friday (they schedule to open at 10AM). Charlene walked through the door and said «we are closed». She had no explanation other than «the elevator is down». I walked through the doors to wait and when she came back she mentioned we all (three other customers) had to leave because they were closed. Meanwhile, another employee was helping customers at the desk. Regardless of the elevators being out of service the systems were clearly working. Strangest customer service I have experienced.

Lazy jerks. Closed early. I arrived more than five minutes ahead of closing with one thing to drop off that required a teller. Doors locked. Getting to an open office will cost me an hour of transit. Infuriating.

So, it was October 15^th yesterday, which is a fairly big tax deadline.
I left work (directly across from the Merchandise Mart) at 4:30 to make sure I was there in plenty of time to stand in line forever before they closed at 5:30.
When I got there, the lights were on but the doors were locked and there were three people standing right outside. One of them said, «the woman said she would be back in just a few minutes and that was half an hour ago.» Because, of course she did!
So, I walked to the one at the Randolph Center instead. Where there were eight people in line. And one woman working.
One.
Seriously, USPS. YOU SUCK.

Worst Customer service I have ever experienced at US post office. The lady was rude, slow, allowed people to jump the line for express packages with disregard for those of us who were in line for our lunch break. She had me take off work to come to the post office 3 times only to tell me she was not authorized to give me a key to my mailbox. Absolute worst for such a high traffic area. I don’t usually give reviews but I had to say something.

Was there at lunch time today and there was no line. There was only one employee there and while she wasn’t working at breakneck speed, she was helpful and professional.

This entire place is a disaster! I stopped in last night at 5:10 to mail two envelopes. The sign on the door clearly indicates the hours as open until 5:30 PM, but the glass door was locked. There were two people in line and a slow as tar running up a steep grade employee, shuffling her way to the door to unlock the door and let a patron out. I put my foot in front of the door when she tried to close it and told me that they were closed. I said, no you’re not, because the door clearly indicates that you are open until 5:30, she again tried to tell me they were closed, I once again said «No you are not!» and pulled on the door and made my way in. This is the 3^rd time this has happened, this particular store has the laziest, nastiest, worthless people working there. Since the USPS doesn’t have a section for complains, I guess this will have to do!

If you ever want to see why people hate the government, this is the place to go. And I am a liberal democrat! The employees at this branch move slower than a pitch drop experiment. They have no problem closing ALL THE WINDOWS and shuffling about while there is a line of people. THEY DO NOT CARE. They always seem to find a way to scold you too, like you swiped your debit card too soon or whatever. Even though this place in my work building, I’d rather go to another post office. The worst.

The worst service ever!
Never fails… slow and no idea what customer service is!
One person working the desk at the busiest time of the day?!?
No wonder they are struggling!
Then when somebody in the back asks for help that ONE person leaves the customer at the desk to answer them… WHAT???