Public Storage

Customer service at this PS location is great — no complaints — Kyle made signing-​up an easy and friendly experience.
I’m not completely satisfied, however, with the facility. I recently downsized from a large storage locker at 5643 N. Broadway to a smaller one here at the 4430 N. Clark facility. The lock that I had purchased at the Broadway location doesn’t work at the Clark facility – completely different locking systems — so I had to pay the extra expense of purchasing a new lock — and I still have the old one which is unusable.
Also, there is only one cart at the 4430 N. Clark facility (!) What are customers supposed to do if multiple people need to use a cart? Wait in line?

I would like to express how wonderful Tamara is. She has excellent customer service she is very patient and very knowledgeable. Also her promptness is the best she has you in and out. I also love the location especially since it’s indoors and very private. I would like to say thank you Tamara for all your help.
Cresie C.

If your looking for a storage locker in the Lakeview, Wrigleyville, Andersonville area this place is great! Clean, secure and with a huge inside loading dock that I was unloading in a tshirt and its 8 degrees out! Now unfortunately I have to go empty out my other locker that’s out in the elements

Tamara and Kyle were awesome ! The stress of moving a bud from across country, snowstorms, delays, time restraints on the locker, and every nightmare that you could imagine went away with the cooperation and help from Tamara and Kyle.
They are friendly and professional. She showed me the unit and assured me that we would be able to get everything in there… and guess what she was right !
I would recommend this Public Storage to everyone… Tamara and Kyle deserve raises, bonuses, promotions, or all three

Tamara & Kyle are amazing here. Super friendly and helpful with my storage needs. Tamara explained all that I needed to know about storing my things and what to expect from them.
There garage is great… you don’t need to park on the street once your a customer!
Thanks Kyle for all your help with those boxes!!!
Will be coming back when I need to store my belongings.

I moved into a storage space there yesterday (3÷16÷15) and Tamara was amazing! She was courteous, professional, and friendly. Additionally, the space is clean and secure. If you’re in need of a storage space in Uptown/​Ravenswood, I highly recommend this location.

Tamara was really nice. She has very good customer service. Very nice and friendly. She answer all my questions and address all my needs. If you need a storage spot, this is the place to go!!!

Tamara was great with all the logistics of making our reservation, and extremely helpful on our move-​in day. The facility has a huge loading/​parking zone, so you don’t have to worry about traffic or double-​parking while you unload. The freight elevator is huge, and there are also several heavy-​duty carts for loading. This makes moving in and out quite simple, no matter what floor your unit is on. Units are tall (10 ft. at least), providing tons of room for stacking and storing. Highly recommend this place — the low rating comes from previous ownership, so look at recent reviews on here and Google+ for an accurate representation of the facility.

Tamara, the manager, at 4430 N Clark location, is exemplary. She is an expert in all things public storage. She is comforting with her assurity, her experience and her knowledge and information of the best use for her facility. She is patient. She is courteous. She explains the entire process step by step. She offers best practices for moving and utilizing her facility. You simply cannot do any better than Tamara if you need a clean, well-​organized and efficient building to store your belongings. She even offered a better storage space for our needs that was less expensive. She is very dedicated to seeing your storage needs are taken care of to the fullest extent possible.

So far, so good. PS must have heeded the advice of prior Unilocalers, so I am grateful for their experiences (sorry guys). The desk dudes were pleasant enough on the two occasions I visited, then made an online booking. Our first floor unit is decent and clean so far, not to mention a good size. Entering and loading were fairly flawless. I hope within the next few months I can update this 3 star rating to 4 stars. Time will tell. Stay tuned.

Stay away from this place. It’s dirty, smelly and the people working there are incompetent (probably why they work there actually)
The place flooded (water pipe burst) on a Thursday but they didn’t think it was important because they called me on Sunday! Everything moldy and ruined and had to be discarded. I am sure I could have saved a lot more if these lazy morons would do their job
Also someone went in to my unit and stole some stuff. However Public Storage didn’t care. They were not willing to look through their video surveillance to find the idiots who did that. I don’t care about the stolen things but I think a company who specializes in storing people’s stuff would be interested in making sure it doesn’t happen again
I moved my stuff out and I will never store anything at PS. If I could give them 0 stars I would.

Be sure to rent a locker on the first floor, the basement smells like urine.

This place is a creepy dump. The building is an old factory of some sort… they built the storage units kind of haphazardly inside to fit as many as possible. we got the cheapest that was still a decent size (5’x7 or something…). The door of our storage unit faced another wall that was about 3′ from the door, so things had to go in at an angle.
Their $ 1 move in for the first month is… very literal and slightly misleading. It’s not one full month unless you start on the first. If you start on the 20^th, for instance, you’re getting 10 days for $ 1 then on the 1^st paying another full month.
Also, they require you to buy their $ 15 lock; in addition to a $ 20 – 30 setup fee. So when all is said and done, it adds up to nearly the full month anyway.
worse than anything, the guy who worked there was nearly impossible to understand … he showed us the unit, then would make comments… i seriously have no idea what he was saying. i just nodded and smiled as if he weren’t speaking English. the whole signup process takes about as long as it does to buy a new car. too long.
also, they don’t have carts for you to use when the office isn’t open. they have them, but this place is ghetto and has to apparently lock them up.
that was really my last straw… no carts? considering most of the storage lockers involve a walk of several hundred feet down narrow halls past the elevators, that makes the place useless to me. i moved out and canceled my account. what kind of indoor storage place doesn’t have carts for people to use? ? ?
I was previously at «The Lockup» .and that place feels like a Bel-​Air mansion in comparison.

If I could go lower than 1 star I would. Stay far away from this place. Finding myself in a tough situation where I needed to store a few boxes while moving apartments, I found myself at this the Public Storage North Clark location.
I made it a point to move my stuff out a few days early than the end of the month so as to not incur additional charges. Upon move out I informed the office and left with a smile on my face. A few weeks later I recieved a bill stating that I owed more than a weeks worth of storage fees for the next month. I had an extended conversation with the gentleman in the office and he apologized and informed me that the charges would be taken care of. At the end of the month I recieved yet another bill. This time I took up the matter with their regional office who again stated that the charges would be taken care of. another week passed and I found myself now getting calls from a collection agency over only about $ 50 bucks.
I am still fighting the jerks at Public Storage for these fees to be waived and the collection item revoked.
I would think twice and find another place to store your stuff.