Self Storage 1

The staff here is very nice, and it is a clean facility. I would recommend them to anyone!

I was downsizing to a smaller place… The pricing was great at 3 months for 50% off. The staff was super friendly… They answered all my questions and made moving easy… Thanks and keep up the GREAT WORK…

Be aware… they advertise that they have a truck available for your use… but it is only available to move your stuff in… it is not available for moving out. Once they have you in, they don’t make it easy to move out. Better Business Bureau next…

GO ANYWHERE ELSE! I have to have a storage unit for work samples. I switched from The LockUp because I moved and this place was closer. HUGE MISTAKE. Seriously, these are FACTS about this place:
* PACKAGES ARE NOT MONITORED AT ALL! There is a storage room that is left open during office hours and you come retrieve them. No signing them out, no surveillance cameras, no one is watching… nothing. Make sure you’re comfortable with anyone/​everyone having access to your packages before signing up here.
* EMPLOYEES DO NOTHING. If you have packages delivered, they won’t put them securely in your unit, or monitor them, or anything. I WISH I NEVER SWITCHED FROM THE LOCKUP!
* YOU NEED SPECIAL PERMISSION TO HAVE ACCESS TO THE DUMPSTERS.
* OFFICE IS CLOSED SUNDAY AND MONDAY. You can still access your unit but not get new packages. You can only do that Tues-​Fri 9AM-​6PM and Sat 10AM-​6PM. If you have a long commute, good luck.
* EMPLOYEES ARE OFTEN LATE TO OPEN UP.
* Other than having friendly staff (1 star), I can’t think of a single reason to go here. There are too many other good places that will give you better service.

AVOID AT ALL COST, or IT WILL COST YOU!!! THEY WILL RAISE YOUR RENT AFTER 6 MONTHS!
Was told when I rented my unit that my rent would not increase for at least a year and after barely 6 months I received a notification in the mail that my rent would be increasing and that they are sorry. If I had known this was their standard procedure I definitely would have looked elsewhere. I am the one who is sorry for being misled and the victim of corporate greed!
Customer service was equally sorry — I’m glad everyone in their company is sorry about misleading customers about their rates and jacking up the prices after 6 months.
I had been living and working out of the US for the past 4 years and before I moved back to Chicago my previous storage place was AMAZING (StrongBox on Irving Park, never raised my rate until the last year and they gave me 6 months notice). I would have gone back with them, but this place was closer to my new apartment.
Don’t make the same mistake!

I needed some time and distance away from this one, folks. For nearly 2.5 years, this Self Storage 1 drove me to the brink of insanity and of the many things I miss about Chicago, this is nowhere near any of them. In fact, the last day I came here was a personal victory.
Y’see, I’d thought that all other storage units were like this one. It wasn’t until I started visiting colleagues in other cities that I saw that storage units could actually be well-​maintained, friendly and not terrifying. Imagine that.
Nearly everything’s broken here. Like Danny W brought up earlier, the dollies are all busted. The wheels don’t turn correctly and fairly unmanageable/​extremely difficult to navigate. The flatbeds are cracked. The door to my unit would choose the days that it would open and/​or close and in order to achieve either, I had to find the sweet spot, push in and then push out. Yep, that’s right. I had to jimmy the door to my storage unit — and I thought this behavior was normal!
During the time that I served my sentence at SS1, management turned over. The first crew took turns being incompetent and outright hostile.
Exchange the first:
«Where’s my package?» «I dunno.» «I received a notice that I had a package.» «Did you check the room?» «I just came from there. You saw me walk in to and out of it. «I dunno.»
Exchange the second:
«The dolly… won’t…move… ugh. Can you help or is there another I can use?» «I’m on break.»
The newer crew was nicer but cut from the same cloth when it came to the competence of their customer service. Bills were misplaced and/​or double charged. Eyes were frequently large and saucer-​like in response to inquiries. There was also a lot of running. Around. In circles.
I’m a guy who can take decent care of himself. I have been throwing shade in big cities since I was 17. I’m a fan of urban exploration. I would walk home in various states of awareness from various points of urban areas in nearly every big city in which I’ve lived. I don’t scare easily. This place creeped me out. It’s dark, empty, abandoned, not well populated, and would serve as an excellent setting for a horror movie. Many times — no matter the time of day — I would find the hairs on the back of my neck standing up as I clack clack clacked my way down the empty hall and the motion sensor lights came on. The only sound (usually) was the echo of my boots. I began checking in here in case I was ever murdered and disappeared, the authorities would be able to find my body.
But, again. I thought all of this was normal. That is, until I saw co-​workers’ units that were bright, airy, had new dollies, doors that easily opened, not scenes out of Saw, etc. Once I realized that I didn’t have to live like this, I realized that I shouldn’t. But just in case there *was* a monster in the old warehouse who was waiting to get me for speaking out, I wanted to make sure that I was far away. My mama didn’t raise no dummy.

Dollies… Broke.
Latch on door… Broke.
Door itself… third strike.
I’m not easily aggravated, but my frustration level was past it’s limit with this place. As soon as I can find a new spot I’m gettin’ my shit and gettin the f*** up outta dodge.
Real Talk

Storage unit was clean, secure, friendly staff etc.
However, beware that regardless of when you move-​out, they will not pro-​rate your last month. For example, I was paying approx $ 120 per month and I moved out of the unit on November 4^th. I had to pay $ 120 for FOUR DAYS in November. I took this issue up with their management, and a refund was refused.
Unless you’re looking to move out of the storage unit at the end of a month — I would recommend finding a different company to rent from!

Everything has been great. nice clean facility. Great assistance with the staff-​Brian. Really nice job. Would recommend.

The unit sees me more than my parents, friends and colleagues combined. I guess you could say we’re pretty close!
Long live the Unilocalstick! Especially if it’s not living in the form of many boxes piled high in my living room. And now, I can get into my storage unit almost any time due to the new punch-​in-​your-​code system next to the elevator.
Thanks, Self (we’re now on a first name basis).

Jaxson helped me out when I needed some storage quickly. Within an hour of making my first phone call I was ready to go. The price seemed okay and the service was outstanding. I wasn’t able to use their truck the first day b/​c it was a heavy moving weekend and I ended up not needing it at all but still a nice touch.
After moving in the first day I mistakenly did not lock my unit properly. I got a phone call and email the next day informing me about the issue and was able to resolve it.
Quality place.

The service here is absolutely great. Also, the free move-​in truck eliminates a lot of hassle. It really is a neat storage place.

I remember when this place was mayflower moving company and storage, that’s a long time ago, and here’s a long time customer to match. Great location, at least to my residence. No complaints with the customer service. I do come here quite often (I should probably just get a bigger house) and its really a hit or miss with the elevator. Lots of security cameras so even if your stuff does get stolen, you’ll find that rat bastard that stole it

Outstanding customer service and staff here. Everyone is friendly, outgoing and knowledgeable. No hidden fees, no surprises. The terms are explained in a clear concise manner and you are encouraged to call if you forget or misplace your rental agreement. The evening hours could be a little longer, but they open at 7 am M-​F so it makes it easy to run in and get something from your unit before work.
The specials are fantastic. Sometimes it’s a month or two free. They normally offer a free move-​in truck service for those within the area. The driver cannot help you move stuff, (multiple liability issues there, smart people) but it sure beats paying for a Uhaul.
I had to downsize my unit after selling off a bunch of furniture. I was worried it would be a hassle, but it was as easy as a few keystrokes, a new agreement to sign and them walking me to the smaller unit so I didn’t get lost. It is a bit of a labyrinth in there. I just closed out my unit this month and it was an even easier process. They thanked me for my business and asked that I keep them in mind in the future and tell any of my friends that might be needing short or long term storage.
I’ve dealt with various suburban storage facilities before and the rental agents are usually half drunk, filthy and look like they’ve just come in from copulating with a first cousin, sibling or possibly the dead raccoon carcass behind the management office. He is always very annoyed to see you because it means he has to stop wanking it behind the counter to the 1984 issue of Hustler he’s been saving since he was 15 years old.
So as you can imagine, Self Storage 1 was a fantastic experience in comparison. You’ll be paying a neighborhood premium, but it’s probably easier that schlepping it out to the burbs where you’re either greeted with something right out of Deliverance or a John Singleton movie.

Very friendly and helpful staff, I’ve never had to wait for help. Very clean facility, easy to find and use. Lots of carts available and on hand. The single most-​affordable storage space I have ever found. The only reason I’m not still there is because my office now holds my things.
I will use them again the minute I need extra space. My only complaint is the hours, but the «candy dish» up front totally makes up for that.

I came in on a Saturday morning to get some information. I had heard of the awesome customer service at this location, and being new to the area, I decided to go with the advice… they were right!
The girl at the counter was super nice and helpful. The deals are awesome, too!
I highly recommend this company and location. EXCELLENT SERVICE!

I was doing a promotion where I had to store Chicago Bulls pocket schedule displays, and the staff was very helpful, nice as can be, and very easily accessible. I had one of the 5 outside units, which was very easy to get into and out of, even when I had my big ass Penske truck deliver the schedules.

I’ve been a customer of this storage unit for 5 plus years now. Like the legitimate famous Unilocalers who have reviewed this place, I used this place for my job. For anyone with a long affiliation reading this, I remember when this location had a completely different mailing address, with the kicker being that the building hasn’t moved an inch. The entire staff has turned over (several times over) since I first started using them, but they are still the best in the business of four previous locations I’ve used in various Chicago neighborhoods.
The good:
*These guys call/​email when you receive a package.
*Set up Credit card auto pay
*Email you all receipts
*used to offer incentives for referrals.
*& I believe they still offer trucks to move (haven’t taken them up on that personally but they’ve offered myself and friends/​co-​workers the opportunity).
I have all packages of importance sent here, and most importantly I feel safe about it. This place is very secure, as I have not had a thing taken yet.
I have one of the smaller spaces on the main floor and it is reasonably priced. If you’re anywhere in 60 657/​60613, you need to take the plunge.
The downside is that they trimmed their hours. I remember when they used to open at 6AM and closed at 7PM. They trimmed an hour each way and that cost them their fifth star. I’m a business man and need it at all times, but I’m still a loyal customer and it pretty much suits my needs. Go here feeling safe and knowing you aren’t going to pay an arm and a leg for service.
This is a good place. If the hours work for you, get it on a temporary or permanent basis.

Unfortunately, this great service is now a thing of the past. The place is under new management, and the guys, and the one gal, that used to work there are all gone: fired, quit, or returned to school. They have been replaced by three girls who spend most of their time on Facebook, or chattering away in Spanish, to make snide asides re: the customers, blissfully unaware that other people speak Spanish, and understand them. One even threatened to call the police when a customer wanted to speak with her manager during a contract dispute! Plus, the prices have increased by 50% in less than 7 months. If you are in Wriggle-​ville, go to Public Storage on Broadway instead — better service and lower prices.

Um, they receive my packages for me… then they CALL me to let me know they’ve arrived! I love them (the storage unit people, not the boxes). They are always POLITE, too.
This means several things to me:
1. My neighbors no longer glare at me when 157 boxes of Unilocalstick and other items arrive and sit in the lobby for a week until I can will myself to schlep it elsewhere.
2. I no longer have to schlep elsewhere.
3. No one steals the Unilocalstick.
4. My car looks like a real person car, and not a Unilocalmoble, or extension of a storage unit.
Easily one of the best investments I’ve made in 2009! Hoooooooooray!