Relax The Back

Excellent store with very knowledgeable and friendly staff. They will take the time to understand your specific needs and recommend the right products. They will also deliver and provide service to make sure all of your equipment is set up properly and ergonomically.
I ended having an issue with the first chair I bought. I have some severe lower lumbar problems and ultimately this chair did not end up being the right fit for me. I contacted the owner Robin, 7 months after I bought the chair and told her my situation. This is a high-​end expensive chair. She said no problem and told me to come in and she would help me out.
I went in with my chair and she generously switched it out for a different model that was better suited for my needs. This was done well outside the return or warranty period.
Highly recommend– they are experts on ergonomics and equipment and will work with you without applying sales pressure.

Amazingly poor «the customer is wrong» sort of service. I returned an item that I spent some time checking out. Sales service was a little bit high pressure, but attentive, and that was fine. However, brought item to my work place and discovered (through consultation with my occupational therapist) that the chair was not sized correctly for me, and I’m exactly the «average» sized American person for my gender. Sales people were put off and inappropriately pressured me upon return saying, «We’ve never ever heard of anyone with that issue before — presenting to me as if I were an odd, unusually-​sized creature.» A little bit unkind and entirely inappropriate. The sales person continued to speak to me in a demeaning tone, as if my intelligence or such were off. I did received credit for the item which I only had 48 hr, and was in perfect condition, of course. Albeit begrudgingly. Will not be back.

I’m very glad to have taken the time to travel a few miles by cab when low back pain threatened to spoil my weekend visit to Chicago. William and the rest of the enthusiastic staff were both interested and helpful. Some time spent on the inversion table and massage chair helped significantly before I even left the store. I also came away with an excellent combination of bolsters and pillows that allowed me to enjoy the rest of my stay in comfort. I highly recommend a visit to Relax the Back, for anyone suffering from chronic pain issues.

I wouldn’t give this store my business in a million years. This review has been 4 years coming, but I will never forget the terrible experience I had at Relax the Back on Clybourn.
I went into Relax The Back the week after my son was born to see if they had any pillows that might help support my back while breastfeeding my baby, as it had really done a number on my back. I made the mistake of asking the lone salesperson (a woman in her 40s or 50s) if they had anything that might help. She made a show of looking so incredibly shocked and revolted that I had to ask if anything was wrong. With exaggerated contempt, she told me that she had «never really gotten into the whole breast-​feeding thing». She made no move to help me, and I left shortly after feeling like a leper.
I can’t imagine what would motivate someone to treat someone like that, regardless of what their views might be. Everyone is entitled to their opinion, but this does not seem to me to be the appropriate attitude for someone who is working at a store that purportedly exists to help people by selling them health care related products (albeit at shamelessly inflated prices). The woman not only made no effort to help me out in any way, but actually went out of her way to make me feel as though I should be ashamed for breastfeeding. Worst experience in a store ever!

If I could title this review it would be «Polar Opposites.» I received a gift that i could not accept (long story) and went to the store for a return. Walking in I was pleased with the layout. It looks like an amazing store and based on my gift I had every intention on returning later. Well… that was before I had my «experience.» I had this posted on Facebook in great detail… so in summary, I had one of the most obscene/​rude/​out of line/​micro-​aggression filled experience ever ((«ever» may be exaggerating a bit because I’ve had some strange run-​ins, but this is up there in rank)). In summary, the salesman 1) assumes I do not have car insurance or proper registration for me car. How does this come up in a conversation? Great question bc I was returning a gift. I wondered the same thing. 2) the salesman assumes I am without proper medical coverage/​treatment. he proceeds to explain to me my medical diagnosis ((i thanked him because his opinion was cheaper than a second opinion that i didn’t want)) and how it should be treated. Many of the things he said i listened to out of a courtesy, but remember the car insurance comment? So he’s busting out a model to show my a replica of my vertebra and i insert myself into the conversation to show I’m educated as well ((with my job i would hope so)) and identify the L3 and L4. I explain which disc is herniated and how «yes, i am going to physical therapy twice a week.» Why am i giving this information? Good question. HIPPA? Huh? Anyway — in sum: after about 15 minutes (no kidding) of me politely declining the product and trying best to explain why i cannot accept the gift… the man (who pretended to be present during the original sale, but i later verified with the person who made the purchase — *LIES*)… the man proceeds to storm off in a tantrum and literally shouts «that’s why your back is NEVER getting better.» How would you respond to this? Ironically, i giggled in dismay and thanked him for his concern. Leaving the store I think… wow… how outrageous. Its unfortunate that they have such an out of control employee working there. My girl had a totally different experience there. The sales women (two African American women) were very helpful according to her. I was so disappointed and just disgusted later that I had to Unilocal it. So… as a rule of thumb — maybe peek into the store and see if a guy is working. if he is… come back later.

I stopped by looking for a pillow and to try out office chairs. I ended up purchasing the Lifeform high back executive chair. Yes, they are very expensive. Yes, they are worth every penny. I had switched chairs in my office about 5 times in the last six months. After I herniated two discs in my neck, I couldn’t get comfortable until I came to Relax the Back. The quality is outstanding and the service is fantastic. I worked with Aisha and I would definitely recommend her. She was very helpful and attentive.
I will be bold and say that after trying out several office/​task chairs, none compared to the Lifeform!

My parents used to bring me here when I was younger and I was often bored, but now that I’m an adult with back aches I see why they used to frequent this place. So I took my sciatica affected self and bulging discs to this location and was in a dreamland full of gadgets and things that could offer relief! I was offered help and denied it because I was enveloped by all the little gizmos and needed some time to myself. Miss Aisha came by again to help me and she was so welcoming and helpful. She put my girlfriend in a full body massager and after hearing about my problems she got me on an inversion table. Blood rushing to my head and feeling like I was on a carnival ride I noticed that my back was starting to loosen up. I felt silly, but she assured me that it takes time getting used to it. When I stepped off the contraption I was a little sore, but within minutes my body adjusted and I was ready to embrace the world! My back felt stretched out and I wanted more. I’m already saving up my pennies to buy the table. I appreciate the rapport the sales people start up with you and I never felt pressured to buy anything. They are interested in finding a cure for my ailments and surely do know their stuff.

My physical therapist told me about this place.
I am so glad I came in here.
Becky was soooo helpful! She really knew what she was talking about.
Would recommend!

When last I posted, I had ordered a chair from Relax The Back. Over the next couple weeks they contacted me several times to inform me of when the chair was scheduled to be shipped, when it was shipped, and when it was to be delivered. Then that was confirmed again.
My doorbell rang at exactly the scheduled time. Two clean, well-​spoken, apparently wildly over-​qualified young men brought in my chair, instructed me on its many possible adjustments, and spent about ten minutes making absolutely sure that it was the way I wanted it.
Now after two weeks I can make a couple observations:
1) This is the most beautiful chair I have ever had the privilege to plant my butt in. The leather (okay, the PREMIUM leather) is the exact color and grain of a well-​used baseball mitt. Only you can decide if it’s worth the up-​charge, but I can testify that it’s pretty damned amazing. (Check out the picture above.)
2) The memory foam provides support and comfort for hours.
3) The adjustments are easy to make and allow you to change your position. It takes a little practice, though, ’cause there are five levers and a knob underneath. The operating manual isn’t very helpful in their use.
4) When I get up from this chair, my back feels good — not stiff or painful.
5) My only — only — complaint, so far, is that the leather is a little too slippery, leading me to have to re-​position myself now and then.
My salesperson, Becky, called today to ask how I liked my chair. I think this sums it up pretty well.
If your back bothers you and you’re looking for a chair — and you can afford the difference between a chair that is merely marketed as «ergonomic» and a chair that actually supports your back for hours, you should add this place to your search.

Uh, so we don’t have a winner anymore. I ended up not liking the first one and exchanged it a week later. It was a little pricy, but the new pillow is more fitting to my work chair and now suits me better. I hope to bring it with me on work trips. I almost got the matching seat cushion, but it was just as expensive. Maybe later…

I came here looking for something, anything, to make my time in the car more tolerable. I have very bad back problems, and my job at the time required me to spend hours in the car every day.
This very helpful store will let you take a back support out to your car and try it there. Because every back needs different support, and every car seat also seems to be different, this is the only way to be fairly sure you’re getting the best fit possible. I purchased a lumbar cushion which gives me the right support and helps me maintain the proper posture to relieve the stress on my spine.
They also have core building exercise equipment, furniture, and accessories designed to help maintain back health. I highly recommend this store to anyone who has back, neck or even leg pain.

I’ve never actually purchased anything from here or have thought to ask for any sales help but I do work about a few blocks away and have found myself wandering through the door only to sit and «relax my back.» They don’t seem to mind and actually encourage people to try out their products. I myself have a favorite after lunch chair I sit in making it extremely difficult to return to work. I think anyone who would like to own a product to keep a healthy back would love this store.

This place is an ergonomic’s dream come true. They sell all kinds of products from chairs to backpacks. They have a decent selection of computer accessories and sleeping products.