Rush University Medical Center

I absolutely love this hospital. I have lupus and all of my doctors rheumatologists etc. are from the rush hospitals! They don’t treat you like a patient they treat you like family they’ve helped me through some difficult times and are always there for me I even have some of the doctors Main phone numbers for when I’m having a really rough time with my lupus! Dr. Jolly is simply the best and all the staff has always been so kind to me they don’t treat you just like the patient they treat you like one of their own!

This review is for the Rush Surgical Center which I believe is a separate entity from Rush University Medical Center but this has occurred too many times so I thought I would leave a review. I was scheduled for an injection with sedation by the Rush Pain Center. My physician is Dr. Amin who is excellent. My injection was scheduled for December 17^th. I requested the earliest times after his major surgeries due to the fact that my brother, who is a bad diabetic, was the only one available to drive me that day and I was required to have a driver. They said okay. I received the call the late afternoon on December 16^th to arrive at the hospital at 1:15pm.
One fifteen on December 17^th comes and goes… I was not called back into the surgery area until approximately 3:50pm. Once back in the surgical area, I felt like every thing was rushed sort of like cattle being pastured, because staff wanted to get home.
I am the first to understand that this is a surgical area and procedures can be delayed, however no one offered an explanation and very little apology for what was or was not happening. I had several injections at the SurgiCenter and this is not the first time this has occurred.
It seems as if there is over-​scheduling going on because it would seem odd that so many cases would be running over the allotted time. Something needs to be looked at here because this is a big patient satisfaction issue. There were many patients VERY upset in the waiting area on December 17^th.

When my father got admitted to the Bowmann Center i was happy to have staff who were very compassionate and very knowledgeable for the most part. Room was ok.

I visited my friend who was stuck in Rush for a long time. She seemed happy with all that was offered by the staff. One downside was paying for parking and the long hike to get from parking to other parts of the hospital. Otherwise, I’m sure the services is on par and they’ll help you get out as soon as possible.

I’m not going back to Rush. Period. They have the most unscrupulous billing practices and I’m tired of the «gotcha» bills and charges. They have to be doing financially great because I received THREE separate bills for a simple doctor’s visit. Wow. Hospital Fee, Doctor’s Fee and the Testing Fee. Fee. Fee. Fee. The way they bill, they ensure that your insurance doesn’t cover most billing — and I have a cadillac insurance plan ($ 10 PCP, $ 20 Spec, PPO). Rush Medical Pyramid Scheme.

i am reviewing dr. pete s. batra in the department of otorhinolaryngology/​head and neck surgery. he saved my life 11 years ago at the cleveland clinic. i had a rare sinus cancer (esthesioneuroblastoma) and he was the surgeon who made a difference between life and death. this is no hyperbole either. if it weren’t for him, i wouldn’t be writing this evaluation today — i would no longer be in this world. i live in california but go wherever dr. batra practices. he joined rush last year. i cannot recommend him enough.

Went on ER because I was bleeding from having my tonsils removed a few days ago. Took forever they were busy but it wouldn’t have been such a bad wait if the staff was more attentive and oh if you guys had pillows. I have never been so uncomfortable not only because I was throwing up blood and it wasn’t till I was about to puke in the lobby that someone even gave me anything. The staff just kept saying sorry about the hour wait. You could clearly see I was in pain and was not happy which I wrote down on a piece of paper for them because I couldn’t even talk. No blankets offered water medicine to help with my pain nothing… The staff would lead me to the room walked extremely fast I kept loosing her. Didn’t ask me if I needed help or a wheelchair which I would have said yes because I felt faint and told them I have low energy and was puking blood. The gentlemen before me when asked «do you want a wheelchair or never mind I don’t have any.»
The student doctor, doctor and RN Jessica were all nice. The assistant to the RN couldn’t even hook or unhook my IV.
It was recommended for me to stay overnight which I declined, no way would I stay there after the treatment I received from just being there a few hours.
The only reason I’m even giving three stars is because the steroid injection I got make the swelling go down.

Don’t get sick on a weekend! nobody is home. their doctors are pretty good, except dr. rhodes is an Ass. If you need to see a specialist, call 2 — 3 months ahead of time to get in, their computers dont seem to be connected to each other, my primary dr. has no idea what the specialist say. they send out multiple bills that are not correct and defy all explanations, when the dermatologist sprays the freeze stuff on me, out of a spray can, guess what, thats surgery,$ 300, and is considered a hospital visit, even thou its in their office in the pro building. the billing is terrible. the parking spaces in the lot are tiny and expensive, your car will most likely get dinged. yesterday, i pulled up to their pro building, my wife was on crutches, the security gaurds big SUV is parked smack dab in the middle of the handicapped loading zone, people are triple parking to unload the handicapped patients. its sad to see senior citizens trying to jump the curb in a wheelchair. all because some flatfooted cop wannabe refuses to move is SUV. and gets very hostile when asked about it. and the whole time there are a dozen perfectly good, well marked, parking spaces 40 feet away. most of the caregivers are good and friendly, their system is broken. it is not how health care should be.

I’ve had chemo treatments here twice. Nice facility, fine doctors, nurses, staff. I have experienced numerous frustrations with scheduling between departments, slow pharmacy and miscommunications. I think there need to be efficiency experts making sure all departments communicate and coordinate services and keep patient experience first.

First time at clinic and no one on same page. One person who registered told me to fill out form and wait to be called by name or number, however after waiting and waiting, checked back and a different person was working registration who told me the form was to be returned before one would be called. Also first registrant was constantly doing other stuff and talking to other clients while signing me in. You need a number to get registered, which is ok, but then you need another number to check out after you see the doctor. Then whoever checks you out does not know what you are suppose to do next. It seemed like a circus whereby everyone was doing and telling you something different. Whew. Will not go back if possible no matter how great the doctors there may be.

The care you receive here is top notch the doctors know what to do. But if you dont have a bottomless bank account, expect the bills to hurt you more than whatever you walked in with.
I get that medical is expensive, but these guys are way over the top. I came from california and when I broke my hand and got treated their it cost me ¹⁄₁₀ the cost. And the worst part is rush wont even let you know what you are being charged until the whole process is complete you can’t get incremental updates to understand how much you already owe. They didn’t even tell me that the unnecessary split was going to cost me $ 300 after my insurance. I never would have gotten it, my hand was almost healed and I never wore it.
And whats worse is the fact they act like the bills are a secret everytime I asked how much I owed they just kept saying dont worry about it until later. And now Im sitting on $ 600 worth or medical visit and each time I went they didn’t do anything, they just said are you having any pain? and said everything is healing nicely. I could have said that over the phone.
In California they explain the prices upfront and you pay before you do anything, this is a much better process no surprise bills and you are all paid up before you leave the hospital not waiting for a monstrous combined bill months later.
It makes sense that all the major sports stars and rich people go here, but being an average Joe I will find myself a new hospital to go to.

I only gave rush one star because it doesn’t allow me to give zero stars. My mother recently had an operation performed at Rush. Her surgeon Dr. Rotmensh and his staff were amazing and very considerate. However, the nursing assistants were incompetent and downright ignorant. Her room was unclean and not taken care of properly. The nursing assistants were so cruel that my mothers nasogastric tube was ripped out as well as her urethal stents. They made her so uncomfortable and unwelcome that she cried every night of her stay. The only thing she ever asked for was ice chips, which took them hours to bring. My father and I were outraged. However we did not say anything in order to not further compromise her stay. I wouldn’t recommend my worst enemy to rush hospital. They are without a doubt the absolute worst for patient care.

What type of hospital runs out of pillows !? If I’m paying $ 13 for parking I expect roses at my feet lol. Nurses were the dumbest, leaving soiled linens on the table, and forgets about them! Worst! Would of got better care at St. Catherine’s hospital in east Chicago Indiana on the 6^th floor.

I believe its quite appalling that a hospital that treats both patients and staff like disposable garbage could remain in business so long. Actually they have probably continued to grow because they overcharge patients and add a nonsense fee wherever they see fit! ZERO STARS for customer service and billing!
If I go to Rush with an order for a test in my hand, why is there so much confusion with the staff? The doctors dont know, the nurses dont know, and my time, money, and patience is lost while they try to figure it out.
Once I make a complaint to the rude nurse, he places the blame on other staff and the physician instead of figuring out the situation itself and being apologetic towards me.
Can you please hire more mature nurses?
Or at least train your doctors and staff to get things figured out before bringing the patient into the room.
Rush Medical Center used to be great, what happened?
Skip this hospital. Get treated in a place that cares about you, not your wallet.

Go here if you need any kind of specialist. Some of the docs lack bedside decorum but get past that! They didn’t go to med school for like 33 years to hold your hand. They know their shit and you will receive a quality diagnosis.
This hospital is one of the best in the nation for orthopedics and neourology.

ZERO for greedy billing. Do not go to this business… this is not a healthcare place. It‘s a greedy corporations that dares to call itself non profit. You sure what enormous amounts of money for your services. They bill 60−70% more than all other hospitals and doctors. One visit will cost you few dollars shy of $ 400.00. if you have blue cross with ⁸⁰⁄₂₀ you‘ll stil end up paying 200.00 + copay… And 5 minutes with doctor its just so expensive at this corporations .
consultation with endocrinologist is $ 393.00 and thats is whats for things that are in the office …
doctors visit is additional $ 153.00
Vit B level test is 159.25
TSH level blood test $ 196.25
T$ tets 139.75
venipuncture 40.00– next time I dont want to be billed, I can do it myself.
Thyroglobulin AB $ 131.00
Mirosomal Antibodies 135.75
Transglutaminase AB 269.75
so BCBS gets discount of 613.58
pays them 258.92
and you‘ll end up paying 352.25 plus 40.0 copay
Interesting…
especially office visit that cos arms and legs…
I saw rheumatologist a week prior and the same company/​/​/​/​
billing was completely different.
They did not charge me for office furniture and appliances… so grateful… LOL…
And if you choose pmt plan and miss one — they put you on collection, but still send you a bill… so you get billed from rush INC and collection Computer credit…
So i wonder… who should I pay ???
I think to no one as long as they dont call and explain and give discount… just like one they give to blue cross…
DONT EVER GO TO RUSH CORPORATION …
PLEASE DONT… BILLING COMPLETELY UNETHICAL
GO TO ANY OTHER HOSPITAL… IT WILL BE MORE PEOPLE FRIENDLY AND NOT A RIP OFF AS THIS ONE

Great staff, very anestheticly clean hospital overall. Offers massage therapy for Oncology patients as well as regular massage appointments.

Super fantastic hospital in Chicago. Top notch docs. Easy parking.
No one wants to go to the hospital but if you need to I highly recommend.
Also they are a one stop shop for anything that ails you and ale won’t cure.
Stay well and stay thirsty

I have been working with the Multiple Sclerosis Center for over a year now. (5 STARS!)
I have no problems as the doctors, nurses and staff are great, kind and professional with the single exception of an employee, «H***l.» (2 STARS) If you miss an appointment be prepared to be childishly chastised by this person. Can we foresee problems when they happen unexpectedly? No. Can we control our future? Not always.
H***l, are you at all familiar familiar with the persons that are entering your department and what they’re afflicted with, better yet, how it affects him or her? Physically, psychologically, and the works? Obviously not. I am leaving you with a very helpful website for you to read up on and learn something.
I truly miss Kevin who worked as a representative at this department & scheduling appointments, he was very accommodating, helpful and genuinely caring but his replacement is a big no-​no!
Otherwise, Rush — no complaints!

I had a kind of unusual medical test done, a newer procedure not available at hospitals, even in a city like Chicago. There were two locations I could choose from, and Rush had been doing these tests the longest.
It was set up for 9:30am on a Saturday. Not a time I particularly like, but my alternatives were weekdays several months from now. I opted for this time, took the information down on where I was to go and set my calendar aside. My wife wanted to come with me, so we left our house at around 8:30am, expecting that the drive and parking would take something under an hour.
My error, I put the wrong address into Google maps, so we wound up about a mile east where we needed to be. I mention this since we called the hospital to check on the address. When I told them where I was supposed to be, I was told that department was not open on Saturdays. I explained that they set the appointment and they had given me a reminder call on Friday. But, they insisted the department was closed. I asked them to page the doctor on call and put him through to me. It took less than a minute and I had the doctor on the line. He also said the department was not opened on Saturday, but started to ask others around him. He found out that they started to schedule Saturday appointments due to demand. We confirmed the address and we made it on time.
Due to when we arrived, we had the valet park the car so we could go right in. Be warned, the hospital validates parking for the lot, but not for valet parking. There was one nurse in the suite we went to and one other patient. The test started on time, and lasted three hours — that was how long they said it would last. The nurse was great — she explained everything in great detail and accommodated everything we asked for or about.
I won’t get the results for about a week, but I have to say, going to Rush was a good experience. Having never been there before I really didn’t know what to expect. I was pleased with the experience.