Sleepy’s

If you are looking for great customer service to find the bed you deserve in the price range you can afford, sleepys is the place to be.
Bernard never got impatient with me trying all the beds and doubting what to buy.
In the end I went away with a great bed, great deal and free next day deliveries.
Cuddos also to the delivery guys who where friendly, customer oriented and very professional in their delivery and assembly on a 90+ temperature day!

We bought 2 single beds for our sons. Had some problems with the mattresses sliding around on the frames, and although we still haven’t completely resolved the issue, I have to say that the customer service that we received from Takara was above and beyond! I have dealt with many sales people and customer service representatives lately, and I wish that they were all like her! She literally checked in with me on a daily basis to let me know she was working on a solution. What a gem! Friendly, attentive, polite, and on top of the situation. Thank you Takara!

I visited Sleepy’s Roosevelt location this past Sunday with my mother who needed a mattress after using an outdated flip sided style. We were greeted warmly by the manager, Dell and his assistant Vincent and guided to a set that my mother loved after Dell’s patient informational style of questioning. I would highly recommend their team to anyone purchasing a mattress set or needing to look for one!

The service at this place is just wonderful. Takara took me around and showed me all of my options, really listened well to what my needs/​wants were, and helped me find exactly what I needed within my budget. She was also just delightful to deal with! I would absolutely recommend this store to anyone shopping for a new bed.

Customer service at Sleepys on roosevelt sucks. They are not helpful at all the young lady must not wanted to be at work and it showed through her attitude. The bed is not of a good quality and spent over 700 for it and after six months went to Mattress Firm and bought another bed. The service was great and I am in love with my new bed. If you want an excellent experience go to Mattress Firm in North Lake, IL.

Leonard was the salesman that helped us and he was great! He great outstanding service and was very knowledgable. We didn’t intend to buy a mattress but we felt extremely comfortable w him and didn’t feel like we need to go anywhere else. There was no pressure.

Kameeca at the Roosevelt location provided me with one of the best customer service interactions I’ve experienced in a long time. She was pleasant, professional, did not badger me and went out of her way to answer all of my questions. I had an issue with a damaged item and she was super fast to rectify it to my satisfaction. Would highly recommend looking at the new lines in the store and trust that Kameeca would provide the best service.

My review is toward Sleepys in general, but mainly for customer service of Kamika.
The bed I ordered was not the exact order I had in mind. When it arrived I was livid, and customer service was not helpful. They told me they would call me back within the next couple of days.
I decided to call this store (where I originally purchased the bed) and Kamika answered and was SO HELPFUL. She stayed on the phone with me for an hour. I asked to stay on hold while she called the warehouse, her director, inventory, ect. She then, told me she would call me back in 10 minutes, and called 10 minutes later!
That same day, when I went in later to follow-​up, she had all the paperwork ready to go. My new, perfect, amazing bed arrived yesterday and I absolutely love it!
Kamika fixed the issue and within the next 2 days, I had the bed of my dreams delivered.
I have total trust in Sleepys because of her. My bed looks AMAZING and is soo comfortable. Thank you Kamika for all your hard work and the best customer service I have ever received!

If you’re a fan of New York based chains that like to haggle people, by all means, consider buying a bed from Sleepy’s.
Even if you’re not looking to buy just yet, they’ll still try to shake you down. They’ll convince you to leave a deposit, and claim they’ll happily refund it if you change your mind. Except, they’ll conveniently not do it.
I made a wise decision to go to Back to Bed, and even they knew what reputable clowns the people of Sleepy’s are.

We were looking for a comfortable Queen size mattress within our price range. Our salesperson, Darrell, delivered this and more! We just got our memory foam mattress delivered today and it’s amazingly comfortable, and a fraction of the cost of a Tempur Pedic mattress.
If you’re looking for a great mattress, go to Sleepy’s!