Smithereen Pest Management

I had a squirrel down the chimney who had made a nest in the air duct near the furnace. I made several calls and there was no one who could come out for at least 4 days. Then someone tipped me to Bobby at smithereen Pest Control. He came out the next morning and created a trap and hooked it to the end of the air duct. Darned if that squirrel wasn’t in that trap eating the peanut butter and Apple laid out for it within 10 minutes of that trap being set. Bobby was great in every way! He helped me clean everything up and put my furnace back together. The whole operation was over in an hour. I know everyone can’t be as lucky as we were on this day to get things over with so quickly but it sure helps that Bobby was so smart and helpful and motivated to get things done. Trust me, if you’ve got a problem with any type of animals Bobby is your guy.

I was extremely pleased with the Bobby from this company. He went above and beyond to make sure my raccoon issue was resolved. Bobby checked in with me at least once a day and came by everyday to make sure I was satisfied with the service.

Smithereen was hired by my condo association to rid my unit of mice. They came out on 1÷26÷16. The technician was very courteous and knowledgeable. He put poison down and that was it. I was shocked because the past company the condo association hired (3 years ago), placed poison behind the appliances and sealed up areas where mice could enter. The other company also informed me that the poison will kill the mice and the dead mouse will dissolve over time. I asked Smithereen to move the appliances and find out where the mice are entering, he responded that they only put down poison. So basically, Smithereen will kill the mouse when it enters the unit but will not find out how the mice are entering. To make matters worst, the poison will kill the mouse and leave a smell. Of course, I can call them to remove the dead mouse (probably for a fee). As of today (²⁄₆) I still have the mice problem. They were a waste of time.

Stay away from this company! My first mistake was to continue doing service with this company when they accidentally made an appointment on a holiday, but where closed. They called me back and stated I need to reschedule. In the process off rescheduling, the rep said I should had never made an appointment on a holiday and I told her the person I spoke too last time made it for me. I didn’t know it was a holiday. She kept asking me who made it and I told her I didn’t recall her name. I should had hang up, but I was in need of an exterminator!
After coming to my house and doing a horrible service, which I paid for, they kept on sending me a bill for the past 3 months. I called twice and each time the rep said I have paid for the services and she does not know why I am getting a bill.
Stay clear of this company, unless you want horrible customer services and harassment!

I am the manager of a large property and have high expectations for all of my contractors. Bobby A. From smithereen is a great guy. He brings a high level of professionalism with a friendly touch. He will make you glad you called smithereen.

Found out we had some bed bugs and my condo building had Smithereen out next day. First visit was just an inspection which I found odd because everyone I’ve talked to gets their home prepped so they can treat the issue ASAP. The guy found one bug and wouldn’t be back until MONDAY to treat… absurd. He also told me to only pack up everything in our bedroom which we did.
Monday comes a new guy shows up to treat. He takes one look at the closets in our living room and entry way and tells me he won’t treat because those should have been cleaned out. This is infuriating because a) we were never told to do that or we would have and b) it would be another 3 days before someone could com back. Are you serious?!
The original guy that came to do the initial check up was back on Thursday to treat. He told me that the other guy was wrong and we didn’t need to clean out those outer closets so basically we tore our apartment up for no reason at all. Do you guys not communicate over there?! I was pretty pissed but at that point I was just glad the issue was FINALLY being dealt with.
Well, now it’s Sunday and we found a bug crawling across the bed. ARE YOU KIDDING ME?! Words can’t do justice to the rage I am feeling right now. We will be going on week 3 of this issue and I am absolutely furious with how this company has handled our situation. Save yourself the hassle and go with someone else unless you want to live in a state of everything wrapped in plastic and constant paranoia.

We have been using Smithereen for years with the company that I work for and we are very happy with the results. My office relocated and merged with another office and we kept Smithereen because we really trust them. Lenny, our service rep, is great! He is always very friendly and helpful. We had some pest problems at our old location and Lenny was very knowledgeable about what the issue was and how to solve the problem. I would highly recommend this company… and ask for Lenny!

I have been living at a Krenger property in Chicago for just over a year. Krenger sends an exterminator monthly to deter any pests setting up residence. Dean Martinez is who Smithereen sends and we couldn’t be happier with him. He’s pleasant and takes any problems we mention seriously. And makes them go away. By problems I mean bugs. But it is more than that.
I might not be able to verify this, but when Dean walks down the street cockroaches, spiders, and all sorts of creatures literally run away in fear. Unless they are cute creatures.
Once I was attacked by a crazed raccoon with rabies by our dumpsters, and Dean may or may not have punched it in the face and saved my life. Again I don’t really have evidence, so just take my word he great at his job.

Dean has been the person working our 2 Asian Brothers restaurant for a long time, and I am satisfied with his work. We are pest-​free, like always. However, that’s not the whole story: Dean is very pleasant to work with. I mean, he addresses the issues when we bring them up. There were times when he visit our places a few times in a month to make sure that the issues are resolved.
I am extremely happy with Dean’s work and your company.

MAC Properties has a contract w/​this company and they scheduled an appointment for me today from 12 noon to 5p and it’s now almost 10:30p and nobody has been out. I called off work because I wanted to show them certain things I’ve notice; what a rip off.

A contractor working in our newly purchased home raised a concern about potential termites. After calling Smithereen, they sent a technician within 24 hours and performed a complete inspection at no charge and gave us a clean report. The technician was on-​time, polite, professional and honest.

Dean from Smithereen comes by my apartment once a month to check up on our pest control needs and he’s always a pleasure to interact with. Very friendly and helpful. When we first moved into the apartment we were freaked out to discover a roach, but Dean put something down for us and we haven’t had an issue since. And he was very gracious about our cat situation — at the time we had to keep the cats quarantined from one another in separate rooms and he was careful not to let them slip through the door behind him as he passed through. Couldn’t ask for better service :-).

I somehow contracted bed bugs and my condo building has a contract with smithereen. I called prior to finding out about the contract and found out the charge $ 175 an hour. My management office made an appointment and I prepped my house. This process takes hours and I followed it to a T. Well they sprayed and it took three hours so at first I was happy since $ 525 was about others quotes. I went and spent $ 250 on covers (I have a king size bed) and re-​cleaned my place. The next day my friend found one in my bathroom. (I was told it was a mild case and only in bedroom). I called smithereen and they waited till my follow up date (a week later to re-inspect).The night prior I found another on my bed. They inspected and said I was all clear. That was yesterday. Tonight when I got home I saw one. So I flipped over my mattress and began finding the, in more places than originally. I began googling and found out they hide in outlets. I noticed my outlets were never touched during the spraying or inspection (I have plug ins in all and nothing changed). Well I decided to open an outlet and their they were. So how can an untrained person find 16 bed bugs in minutes but a pro can’t find any in an hour? I was told since I saw one they have to inspect again next week and charge another hour. I will be calling tomorrow and since I have a building contract will have to have them spray again. I see why they charge per hour now and not $ 575 to $ 626 like everyone else. My advice, go with the flat rate and 90 day guarantee companies. This company sounds great over the phone but their work was not good and they milk the hours. Hopefully they comp the next spray and inspection and fix the issue, If so I will change my review star grade.

I hate companies that brag about commitment to customer service and don’t follow through!
I called Smithereen’s 800# to request an appt. The person said she didn’t handle scheduling (nor could she give prices over phone) but would have someone call me right back. Over 24hrs later, I still hadn’t heard anything so called again.
This time the person had to transfer me to their headquarters for Chicago scheduling — why do these people have an 800#? After a lengthy hold, I spoke to another person who said the scheduler was out of office and would call me back. Really?! They don’t have a scheduling system they can look at online? I left my number and she promised they’d call.
Guess what? NOTHING! I’ll never call them again… bad, bad, bad.