Souma Diagnostics

I’m searching online for Souma’s contact info because I vaguely recall having a balance but can’t find my bill. Imagine my surprise to read these Unilocal reviews. I had the same experience as Lauren G! The technician was pleasant enough to talk to but she just shoved the wand in. I appreciate efficiency but come on! I was totally startled but the technician didn’t even bat an eyelash. If my ob/​gyn suggests another onsite ultrasound with Souma, I plan to politely request a referral.
The phone number currently listed — (312) 654‑8147 — gives you a recording that the number doesn’t work. I called my doctor’s office and was transferred over but not before I was told that I might get transferred back if Souma was on their lunch break. Huh? I left a message a few days ago and haven’t gotten a call back yet. I hope I don’t get a call back with the snarky tone others have experienced.

The same thing that happened to Kris happened to me – verbatim. Got a random call from Souma saying I was deliquent on my payment, and practically demanding I «settle up» over the phone. However, I’d been waiting to receive a bill from them for two months. I said I’d like to receive a bill, one, for my files, and two, because I found it very fishy they were asking for my credit card number over the phone out of the blue. They were annoyed, said they’d «send it again,» and then I got a bill with a giant red «PAST DUE» stamp on it. Sheesh!

My OB uses this organization for in-​office ultrasounds, and I am absolutely APPALLED by their behavior.
I received an ultrasound back in September. Apparently, after my insurance, I owed $ 600 to Souma. However, I never received a bill from them and was blissfully unaware.
Skip to December– I receive a call from a woman saying that I owe this money, and It’s past due, accusing me of being delinquent. She asks for payment– and I ask for a bill! I’m not giving my credit information to some random person over the phone. She says she will send it «again». I have never had issues with mail in my building, by the way.
Skip to January 14^th– I receive two bills in the mail for the ultrasound. They are both postmarked for the 12^th. One says «past due» and the other is stamped in big red letters «FINAL NOTICE». Says something to the effect of ‘we have been patiently awaiting your payment, and have no choice but to report you to collections within 10 days of this notice’.
That’s a real nice thing to do to a 9 month pregnant lady with excellent credit. So unprofessional. DO NOT let your doctor refer you here– you will be sorry!

I had a bad experience with one of Souma’s ultrasound technicians this summer. Her bedside manner was quite poor. She didn’t explain what was happening and basically shoved the wand you know where.
Maybe because I was the last appointment of the day, she seemed really rushed, barely looking around in there. It was so quick that I doubted she would have seen anything if there was something to see. In other words, her lack of professionalism and care led me to believe that she was not qualified or competent to be doing what she does. I didn’t trust the diagnoses. What a waste!
Finally, I was pretty disgusted when she left the room in a rush with me laying there with globs of sticky stuff on my stomach. She didn’t even offer a towel for clean-​up.
I complained to my OBGYN office but they had a tidy excuse of «we farm out our ultrasound services to this third party firm». I guess I’m stuck with the bill and they are stuck with this review (for lack of a better place to give feedback).