Sprint Store

This location is one of the worst locations. All of the good professional employees left the store. Everyone here is SO unprofessional from the Manager Shawn Fleuhr to his sales associates. Every time I would call to get something resolved I was told it was a managers job and out of the associates hands. When I would ask for the manager Shawn Fleuhr so he can take care of this, the response I got was «Oh he is not in yet, he will be in around 1.» I would call at one and would get a response like oh he is not in until tomorrow. I finally set up a meeting with the manager and I went to the meeting for Shawn Fleuhr to not even show up. I took the morning off of work to get it resolved and he just no called no showed. Usually at most jobs that is an offense that the result is TERMINATION of employment. Not in this case, this horrible manager still is there not doing his job. I finally get in touch with him and his response is «if you are not happy go to another cell phone provider, most will buy you out up to $ 650 a line» Great customer service there pal.

I work in Customer Service and I have to say that this Sprint Store was a role model to what true Customer Service is – Shawn, who is the Store Manager, met me as soon as I walked through the revolving door, and within two minutes I was talking with the Technician, Ruperto Delgado. (My cell came down with a ‘black screen’ and I had gone online to see if I could fix it. With the number of postings on what one could do, and knowing that I wouldn’t have the know how or where with all to even diagnose what was ailing my phone, I ventured down to their new location at 180 N. LaSalle.) This store is so business minded but with such great manners. Ruperto quoted me what he would charge up front, and thought it would take an hour… if he had the part. Well, he didn’t have the part but he said that if I didn’t mind a different color, he would give it to me for free and that it would take him 20 minutes. It took less and he even helped with another associate’s question at the same time! I asked him if he taught the younger associates and he said that he trained a number of them but that he thought about going to teach in a High School to help younger kids get interested in repairing the new technology. Not only did I get my phone fixed at not cost, but I got a life lesson in humanity from a really wonderful human being.

I always make sure I got to this Sprint location whenever I need something in regards to my plan or phone. Mainly it has to do with the customer service. I went in today around noon and Jessica B. was servicing me. She was awesome!!! Took time to explain every plan option I had available to me and even charted the price difference between each. When I left I now pay less for my plan than when I paid before and I didn’t have to put down any down payment for the phone. Great customer service, fast, and efficient!

I went to this Sprint store on Wednesday at 5:45p knowing they closed at 7. I was originally annoyed that they didn’t have any techs still there but everyone else was so helpful i totally forgot. My phone deleted all my contacts from my SD card so I decided to switch phones. It took a while for me to set up an account to make changes but I kept changing my mind and they were so patient with me. I received help from Karina and Dez and Alejandra. They stayed at the store with me until 10pm while all of my other info was transferred from a droid to ios. best customer service ever!!!

Went to this sprint location to pay off a phone and get a new one. I had a great experience with Jasmine. She was very lovely. The wait can be kind of long because its the corporate store. Only thing is she gave me a 16gb phone and I didn’t realize it until I got home :/​So I’m going to have to go back and swap it.

I wanted to particularly note the fantastic work of Lea (sp? sorry!) and Angelina. They were both extremely nice, positive and helpful as I navigated the process of getting a new phone, which I had been putting off for months. Thank you!

My family and I went into the store all looking to switch over from Verizon and had a wonderful experience! We walked in and were greeted by Karina right away, she was very pleasant.
My family of 5 looked around for phones for quite a while and we did not feel rushed. Karina was very knowledgable about different kinds of phones and which one would be best for each individual.
Once we decided which phones we were going to get, the process of porting over out numbers took a while, but it’s understandable since there were 5 of us.
Karina was able to successfully transfer over all of our contacts and texts and show us how to use our new iPhones!
The store was clean and staff was friendly and I definitely recommend this location to anyone downtown!

Sprint already sucks as a company but this location just added negative 10 stars. Everybody from the manager to the employees are so rude and dumb. Instead of trying to correct a issue that a customer is having they rather huddle and gossip. Several people besides myself left unsatisfied.

Lance gave me the best customer service while helping me with my phone! He is always very friendly and efficient! Thank you Lance!

Went in for a quick repair. Rich (customer service) & Ruperto (tech) were courteous, helpful and fast. They took great care of me. It took longer to walk there and back from my office (8 blocks) than it did in-​store.
It may have helped that it was a minor repair, my equipment insurance covered it, and I made an appointment ahead of time, but still, way above expectations.

This place is utterly deceptive and unprofessional. BEWARE! Only shop here if you like being hustled, belittled, lied to, and then paying more for your service than what you were told. Otherwise, avoid at all costs.

Getting a new cell phone was always a tedious, long process in the past — this store was efficient and made the process pretty painless. I was eligible for an upgrade and in 30 minutes left with a new phone fully activated. Shout out to the salesmen Warren was pleasant and awesome!

Called to see if they could activate my iphone 5c with a SIM card I just ordered (lost my phone and Sprint customer service is a pain in my a$$ but that is a whole other story). I waited 15+ minutes, even though when I called I asked if I should make an appointment b/​c I didn’t want to waste my entire lunch there. Well that is what I did, spent an hours there, talked to three different people who told me different things. Finally engaged a manager then we were able to figure out cust service send me the wrong SIM card. FML. Double FML cuz when I get the right one, I gotta go back. WAAAAHHHHHHHHHHHH!!!

I was a former US Cellular customer and went with Sprint because of the buyout promotion, as well as having one of the best, and only, all-​inclusive 4G LTE plans.
Or so they say…
Since purchasing my device in the summer of 2013, I’ve had numerous problems with their 4G LTE connectivity and little help in correcting the issue. I’ve called and tried to fix the problem myself and then tried going into the Loop physical store to have the problem resolved. Waited 45 minutes, and a tech came out saying the problem was fixed. Lo and behold, the 4G LTE was working. Until I got home 20 minutes later, and the 4G didn’t work, again.
I’m convinced their «tower updating» in Chicago is either non-​existent or not able to handle the bandwidth for this major metropolitan market.
Either way, it makes for terrible service.

I’ve never had such great service from a cellular provider. My husband and I recently moved to Chicago and learned that US Cellular had sold their towers to Sprint and we would need to switch. We went in last night and were immediately helped by Rich. He was wonderful and explained everything to us. Even filled out an envelope for us so we can send in our rebate. The store closed at 7pm but Rich didn’t rush is at all as he finished setting up our phones. A great and hassle free experience; I hope this level of service continues.

1. Called ahead to make sure they had what I needed.
2. Arrived, was greeted and recognized as the guy who called ahead, and was asked to wait 5 to 10 mimnutes.
3. After waiting 30 minutes, I was told that they did not have what I needed.
#awful

Visiting my cellular carrier’s brick and mortar shop is not something I look forward to. Waiting, frustration, and additional contracts to sign come to mind. I try to keep these trips to a minimum.
My recent encounter went pretty smooth. I came in, put my name in at the front desk (this is key), and waited about 20 minutes to sit down with a customer rep. I explained the upgrade I was looking for and Rich, the lead retail consultant, looked over my account and explained my options from front to back. He gave an unbiased analysis and provided me with all the info I needed.
I came back a couple days later to pick up the phone I had been stalking for a while. Put my name in the queue, waited for a bit, and I was on my way about 1.5 hours later. Sure, it seems like a long time but if I only spend 1.5 hours in this store a year I am satisfied.
Rich definitely went out of his way to make a pleasant in-​store experience. The waiting is a pain in the ass but that’s part of the deal. It’s not easy to predict time spent with each customer because they all have different needs. Cut them a little slack.
A view observations:
+ Make an appointment if possible
+ No appointment? Put your name at the front podium immediately
+ Avoid lunch hour and right after work — most busy times
+ Accessories are MUCH cheaper online if you can wait a few days
They are hopping on the bandwagon of no contract, upgrade your phone once-​a-​year if you want, spread out the cost of the phone over two years type of plans. The industry is shifting and you benefit more and essentially pay the same amount. Take it for what it’s worth.

Disclaimer: Results provided below are not typical
My phone just stopped connecting to sprints service all together. I couldn’t do anything with it at all and I am fortunate to work down the block from this store.
I don’t know if it’s a good thing or a bad thing but I’ve had so many issues/​upgrades with my phones that the people there know my face. I’m not one to complain really because if protesting did something, it would be illegal so I generally leave things be and figure the karma gods are telling me something. I also however, don’t heap praise on people for doing their job, doing that is like the man or woman that wants a pat on the back for paying child support… duh…you are supposed to.
This day however, the karma gods smiled back and when I took my phone in, the newer-​ish guy there wasn’t really sure what was happening, but Sonia, who has the same phone as me immediately stepped in and took over. She took my phone and walked it directly back to the service center area (you know, the glass in the back that reminds you of the rule book following space aliens from hitchhikers guide to the galaxy that torture you by reading poetry) and was able to properly articulate that my phone was FUBAR (See Tango & Cash) and that I needed help quickly because I was about to be in the hurt locker as far as communication goes.
I realize that in the grand scheme of life, it’s just a cell phone. I’m no longer in the military, nor is my phone my weapon and I am no longer saving or taking lives, but Sonia treated my issue as though the terrorists were going to win if my phone wasn’t fixed before 1600 today (now…she was getting off of work and 1600 which may had something to do with it, but I’m not judging) and that I would leave with a working phone, that was mine, which was purchased less than 30 days before and not leaving with a refurb phone.
Somehow (magic) she was able to get someone on the phone at sprints master cell phone fixer place (God’s office) and the next thing I know, shazaam (think Chappelle show’s Tyrone Biggums and not the Shaq movie where he was the genie… a big ass genie) my phone is once again a part of normal society and able to make me mad in other ways (not sending text messages, poor battery life, crappy signal… the stuff that cell phones are supposed to do).
So, in summation, Sonia was great, the lady behind the glass was great, the young fella put in a valiant effort and my phone was fixed. Good looking out. She even recognized my Pimptitude by giving me some dap and saying «See Ya, Pimpin»
All told, Im out.
Signed: Colemada «His FantasticalPimperousness of House BoomShakaLaka» Coleman #truestory

My screen wasn’t working. I got nothing but a pixelated mess, so I went in for service. I was told it’d be about 2 hours. There was no point in taking the L and then the bus home, because I’d have to turn around and come back right away. So I told the guy I was going to run to Walgreens and come back. Got myself some crosswords, came back, let the guy know I was back, and had a seat.
After about 90 minutes, I asked the guy if the phone was ready. «Oh hold on, let me check». It was ready. It had actually been ready for over an hour, and was ready before I came back the first time. Thanks Tyshaun. You are a really nice and friendly guy, but pay attention to your customers, sir.
By «ready» I mean they had determined that a replacement needed to be ordered. It was 3:30pm on 12/​27, a Thursday. I would have to wait until Monday (new years eve) for my replacement to come in, since the center that sent out phones had a 3pm cut-​off for sending out phones. If only I hadn’t been waiting that extra hour for no reason…
Anyway, I owed some money since my billing cycle hits on the 27^th, so I paid off my bill entirely so they could process my order. After about 10 minutes, it hadn’t quite hit the account, so they told me they’d send the order in a little later when everything had caught up. Okay, fine.
New years eve rolled around, and I called the store to see if my phone had come in. I had already made 2 trips to the store in the last week (the first one was for an issue with reception, which was solved quickly), and didn’t want to make the trip if my phone wasn’t there (I knew it wouldn’t be).
The order had never been placed. Now it was New Years Eve. I spoke with the store manager, explained that I needed a phone and that I was willing to just pay full price for a phone, and I’d just keep the crappy flip phone as a backup in case something happened. «I’m sorry sir, I can’t sell you a phone. I have to manage my inventory and there’s too much of a risk of you returning the phone after your replacement comes in». There was more conversation, but I can only say «Money is not an issue here, I need a working phone to run my business, please give me options» so many times with no response before I give up. I made sure to let the manager know that it was him and his store that caused me to leave Sprint, not that he cared.
Are you kidding me? I left Sprint immediately.
This is not related to the store, but after talking to 7 people at their customer service number, I finally got someone willing to waive my termination fee, as long as I send my (completely broken and useless) phone back to their service center first. If you end up leaving Sprint because they are unable to provide you with service in exchange for your hard-​earned money, at least you can do this to «confront your attacker». I learned that from SVU.

I had an appointment scheduled for 6PM, but the guy who booked it for me over the phone put me in at 5. Naturally when I came in at 6, they weren’t able to see me right away and I had to wait about 15 minutes. Luckily the guy who sold me the phone was really nice and knowledgeable in helping me decide between the Evo 4G LTE and the Samsung Galaxy S3. He was a bit pushy in trying to make me buy additional accessories to my new S3, but I suppose that’s normal with any sales position.
In addition, I was able to sell back my old phones for credit to be used towards my new one. Awesome.